Land Rover Larchmont New Rochelle

The business has responded Please see below: We have reviewed [redacted] ***'s response and can understand his point of viewElectrical issues in vehicles can be very difficult to diagnose and it is common that more than one repair is needed to fix the vehicle in these situationsOur technician did find damaged wires, repaired them and checked the vehicle againAs stated previously, the vehicle no longer exhibited the issues [redacted] had brought it in for so we returned the vehicle to himAgain, it is unfortunate the issue returned as quickly as it did, but we did not charge him to further diagnose the issue as we stated and the vehicle is now repairedHad the issue taken a few weeks to return, would we still be in this same position? One issue unmasked another which is quite common in our professionWe properly diagnosed the vehicle, repaired the vehicle and provided the customer with some considerations while performing the second, but different repairsWe stand behind the work we did and do not feel we need to provided the customer with anymore goodwill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint p l As in any repair whether it is electrical or mechanical when you diagnosed the vehicle the computer checks the entire system especially a major component like the instrument cluster since this component determines the stability of the vehicle, the majority of malfunctions are registered through this component ie; tire pressure, low coolant, worn brake pads,etcso I will not agree with you on the fact that this problem was not presented through the first diagnosis, furthermore this is a range rover dealership,I'm sure my vehicle was not the only one of its kind to have this issue, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below: [redacted] brought his vehicle in with the complaint of multiple warning lights appearing in the dash panelOur technician performed a fault finding diagnosis communicating with the on board computer in the vehicleHe found one of the CAN bus' down and found no communication with other vehicle componentsHe then removed some of the interior of the vehicle to inspect wiring and found corrosion at one of the modulesHe also found some connectors to be corroded as wellIt had appeared to be from water ingressHe then tested the vehicle for leaks but found noneHe then repaired the wiring and the connectors and rechecked for faults and communication on the CAN bus with the different modulesThere were no remaining faults and he could now communicate with the modulesHe test drove the vehicle and the vehicle did not exhibit any of the issues [redacted] had brought it in forAfter picking the vehicle up, [redacted] did experience t he issue againWe then took the vehicle back in and further diagnosed the issue at no cost to [redacted] ***The technician spent hours diagnosing the issue further and found the instrument panel had a short, more than likely due to the corrosion on the wiringWe explained this to [redacted] and also told him he would need an instrument clusterHe agreed to perform the repairs, we did, and the vehicle is fixedHe had asked for the old part back, but we explained to him the manufacturer requires we send the part back to be rebuiltThe price we quoted did not contain the cost of the core, which most customers do not want backTo obtain the part, he would have to pay an additional fee which he did not want to payBoth repairs made were necessary to repair the vehicleWe feel we offered [redacted] goodwill by further diagnosing the issue at no cost to him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: there is no way to convince me that with the information that I stated when I brought the truck in to the dealership they could have missed diagnosed this fault I will not accept this, If you read the attached link the you will understand ,you don't call a customer and tell him to come and pick his/her car up and less than a mile the car is doing the same thing that I brought it in for imagine what kind of ratings would the company receive if they had to work twice all the time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below:
We do not have a contracted deal for a *** ***When this particular party came into the store he wanted to sell us a car that was not his nor in his nameThe vehicle has a bad motor and ** *** was told we would not buy the car without a good motor and the owner of the vehicle present

The business has responded.  Please see below:
We do not have a contract on a [redacted]. Please provide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint p l
 As in any repair whether it is electrical  or mechanical  when you diagnosed the vehicle  the computer  checks the entire  system  especially  a major component like the instrument cluster since this component determines the stability of the vehicle, the majority of malfunctions are registered through  this component ie; tire pressure, low coolant, worn brake pads,etc.. so I will not agree with you on the fact that this problem was not presented  through the first diagnosis, furthermore  this is a range rover dealership,I'm sure my vehicle was not the only one of its kind to have  this issue, 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
We have reviewed [redacted]'s response and can understand his point of view. Electrical issues in vehicles can be very difficult to diagnose and it is common that more than one repair is needed to fix the vehicle in these situations. Our technician did find damaged wires, repaired them and checked the vehicle again. As stated previously, the vehicle no longer exhibited the issues [redacted] had brought it in for so we returned the vehicle to him. Again, it is unfortunate the issue returned as quickly as it did, but we did not charge him to further diagnose the issue as we stated and the vehicle is now repaired. Had the issue taken a few weeks to return, would we still be in this same position? One issue unmasked another which is quite common in our profession. We properly diagnosed the vehicle, repaired the vehicle and provided the customer with some considerations while performing the second, but different repairs. We stand behind the work we did and do not feel we need to provided the customer with anymore goodwill.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

dont play stupid  you know good and well who I am  the contract is under my wife's name,
[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
[redacted] brought his vehicle in with the complaint of multiple warning lights appearing in the dash panel. Our technician performed a...

fault finding diagnosis communicating with the on board computer in the vehicle. He found one of the CAN bus' down and found no communication with other vehicle components. He then removed some of the interior of the vehicle to inspect wiring and found corrosion at one of the modules. He also found some connectors to be corroded as well. It had appeared to be from water ingress. He then tested the vehicle for leaks but found none. He then repaired the wiring and the connectors and rechecked for faults and communication on the CAN bus with the different modules. There were no remaining faults and he could now communicate with the modules. He test drove the vehicle and the vehicle did not exhibit any of the issues [redacted] had brought it in for. After picking the vehicle up, [redacted] did experience t he issue again. We then took the vehicle back in and further diagnosed the issue at no cost to [redacted]. The technician spent 3 hours diagnosing the issue further and found the instrument panel had a short, more than likely due to the corrosion on the wiring. We explained this to [redacted] and also told him he would need an instrument cluster. He agreed to perform the repairs, we did, and the vehicle is fixed. He had asked for the old part back, but we explained to him the manufacturer requires we send the part back to be rebuilt. The price we quoted did not contain the cost of the core, which most customers do not want back. To obtain the part, he would have to pay an additional fee which he did not want to pay. Both repairs made were necessary to repair the vehicle. We feel we offered [redacted] goodwill by further diagnosing the issue at no cost to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there is no way to convince me that with the information that I stated when I brought the truck in to the dealership they could have missed diagnosed this fault I will not accept this, If you read the attached link the you will understand ,you don't call a customer and tell him to come and pick his/her car up and less than a mile the car is doing the same thing that I brought it in for imagine what kind of ratings would the company receive if they had to work twice all the time. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have the following issues with the car: Engine light with decreased engine performance, multiple warning lights going on, failure of the heating system, and more. In the last year I brought the care in at least 4 times and each time the care was returned to me not fixed and all the service personnel said was "drive it for a short while and it will work itself out. They charged the warranty repair insurance each time and fixed nothing. Most recently I brought it in yet again for all these and for NYS Inspection. After 3 days in the shop- the dealer/service personnel returned it will all the warning lights- said "we don;t know what wrong and we can;t fix the car and we can't inspect it because of the warning lights." I said- "But you are the dealer, you sold me the car, it is still under warranty, so what are my options." These said "we have nothing to say and we can offer you no solution." Complete incompetence and rudeness on top of that.Desired Settlement: I want the car 100% fixed. I want every one of these issues documented that they remain not fixed and that they failed to fix it. I expect an apology from the owner of the dealership after it is all fixed for all the times I had to go their and deal with their substandard level of repair and service

Business

Response:

As per my review of the last four visits that [redacted] states that the car was brought in and nothing was repaired is a major exaggeration of the truth. The first visit on February [redacted] 2013 was for a passenger window inop(replaced a window regulator assembly) and a tire pressure light on(defective sensor replaced) hard fault. advised client we will need more time to diagnose the other faults in the tpm system but he declined. On his second visit April * 2013 we replaced a defective remote key under his extended warranty policy and he paid for a second remote that he lost. (no mention of a engine light ,failure of the heating system or a multiple warning lights at that time). His third visit on July ** 2013 the car was towed in for a no start condition which was due to a defective alternator . At that time he also mentioned the tire light was coming on. The technician replaced the remaining sensors in the car. Which on his first visit in February he refused to let us further diagnose the unrelated faults in the tire pressure system. (still no mention of a engine light or a heating issue ) On his fourth visit September ** 2013 he came in for a check engine light on (performed a DMTL test and failed ) upon inspection of the evaporator system the technician found the fuel cap to be defective , he replaced the fuel cap . Reran the DMTL test the evaporator system passed and he cleared the fault memory. With regard to the heating issue the technician was unable to verify his concern . With regard to his NY state inspection my advisor explained to him he would need to drive the vehicle for at least a 100 miles to reset the non continuous monitors to a ready status for the NY state inspection due to the repair of the check engine light and the clearing of the fault memory. At that time the advisor also explained to [redacted] that he would need to return to us to have the state inspection performed or have it done on his own after driving the vehicle for at least 60 to 100 miles

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response is not true. The advisor never said to drive the call 100 miles and in fact I have driven the car over 100 miles and the engine light is on still, the engine is at reduced performance, the heat is not working and the low coolant light is still on. The car remains not fixed. It has been in their shop multiple times.

Sincerely,

Business

Response:

keeps eluding to the fact that the truck has been in to our shop multiple

times for the same issue . I can Assure you that is not the case . With that

being said I did leave a message on [redacted]’s voice mail to call me

so we can resolve the issue’s on his truck and move past this back and forth

dialog.

Review: I LEASED A VEHICLE CONDITONED ON LR LARCHMONT PURCHASING MY OLD VEHICLE FROM ME AS A TRADE. THEY NEVER PAID ME FOR MY OLD VEHICLE AND AS A MATTER OF FACT THEY TOLD ME TO COME PICK IT UP BEFORE THEY START TO CHARGE ME FOR STORAGE FEES. I HAVE THE OLD VEHICLE IN MY POSESSION AND I DEMAND AS PART OF THE DEAL WE MADE UP THAT THEY TAKE BACK THE NEW VEHICLE AS THE CONTRACT BETWEEN US WAS BREACHED.Desired Settlement: I DEMAND LR LARCHMONT BUY BACK MY LEASED VEHICLE AS THE TERMS AND CONDITIONS OF THE DEAL WERE VIOLATED.

Business

Response:

The business has responded. Please see below:We do not have a contract on a [redacted]. Please provide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

dont play stupid you know good and well who I am the contract is under my wife's name, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:We do not have a contracted deal for a [redacted]. When this particular party came into the store he wanted to sell us a car that was not his nor in his name. The vehicle has a bad motor and [redacted] was told we would not buy the car without a good motor and the owner of the vehicle present.

Review: I brought my vehicle to Land Rover of Larchmont explained to service agent what the vehicle was doing he states ok I have to leave it for diagnostic and repair,ok he sends me a recommendation bill as to what needs to be done ,replace wiring and replace all four struts/shocks total bill was close to 6000.00 I stated for him to leave the struts/shocks and do the wiring I would replace the struts another time,ok he states that he replaced the wiring harness so I paid the bill 750.00 I drive 1 mile away the vehicle is doing the same thing I brought it there for,I return the vehicle ,he calls back 2 days later tells me I need a new instrument panel for 1200.00 dollars and he has to order the part.ok I say go ahead order it. 1 day later hes telling me to come pick up the vehicle its ready ,well me I want the old instrument panel for insurance purpose he is not willing to gi e me the part .I feel like ive been cheatedDesired Settlement: Refund of some of the cost why should I pay twice

Business

Response:

The business has responded. Please see below:[redacted] brought his vehicle in with the complaint of multiple warning lights appearing in the dash panel. Our technician performed a fault finding diagnosis communicating with the on board computer in the vehicle. He found one of the CAN bus' down and found no communication with other vehicle components. He then removed some of the interior of the vehicle to inspect wiring and found corrosion at one of the modules. He also found some connectors to be corroded as well. It had appeared to be from water ingress. He then tested the vehicle for leaks but found none. He then repaired the wiring and the connectors and rechecked for faults and communication on the CAN bus with the different modules. There were no remaining faults and he could now communicate with the modules. He test drove the vehicle and the vehicle did not exhibit any of the issues [redacted] had brought it in for. After picking the vehicle up, [redacted] did experience t he issue again. We then took the vehicle back in and further diagnosed the issue at no cost to [redacted]. The technician spent 3 hours diagnosing the issue further and found the instrument panel had a short, more than likely due to the corrosion on the wiring. We explained this to [redacted] and also told him he would need an instrument cluster. He agreed to perform the repairs, we did, and the vehicle is fixed. He had asked for the old part back, but we explained to him the manufacturer requires we send the part back to be rebuilt. The price we quoted did not contain the cost of the core, which most customers do not want back. To obtain the part, he would have to pay an additional fee which he did not want to pay. Both repairs made were necessary to repair the vehicle. We feel we offered [redacted] goodwill by further diagnosing the issue at no cost to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there is no way to convince me that with the information that I stated when I brought the truck in to the dealership they could have missed diagnosed this fault I will not accept this, If you read the attached link the you will understand ,you don't call a customer and tell him to come and pick his/her car up and less than a mile the car is doing the same thing that I brought it in for imagine what kind of ratings would the company receive if they had to work twice all the time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:We have reviewed [redacted]'s response and can understand his point of view. Electrical issues in vehicles can be very difficult to diagnose and it is common that more than one repair is needed to fix the vehicle in these situations. Our technician did find damaged wires, repaired them and checked the vehicle again. As stated previously, the vehicle no longer exhibited the issues [redacted] had brought it in for so we returned the vehicle to him. Again, it is unfortunate the issue returned as quickly as it did, but we did not charge him to further diagnose the issue as we stated and the vehicle is now repaired. Had the issue taken a few weeks to return, would we still be in this same position? One issue unmasked another which is quite common in our profession. We properly diagnosed the vehicle, repaired the vehicle and provided the customer with some considerations while performing the second, but different repairs. We stand behind the work we did and do not feel we need to provided the customer with anymore goodwill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint p l

As in any repair whether it is electrical or mechanical when you diagnosed the vehicle the computer checks the entire system especially a major component like the instrument cluster since this component determines the stability of the vehicle, the majority of malfunctions are registered through this component ie; tire pressure, low coolant, worn brake pads,etc.. so I will not agree with you on the fact that this problem was not presented through the first diagnosis, furthermore this is a range rover dealership,I'm sure my vehicle was not the only one of its kind to have this issue,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,