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Land Rover New Rochelle

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Land Rover New Rochelle Reviews (3)

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The business has responded Please see below:
he will be retracking this complaint shortly

Review: I bought a 2011 Jaguar XJL from Larchmont Jaguar that was qualified for Jaguar CPO (Certified Pre-Owned) certification and I spent an additional $4,500 for the extended Jaguar warranty. I bought a set of chromed factory wheels for the car (from an independent wheel dealer), and when I went to have them mounted with the existing tires (the dealership represented that the tires on the car met all of Jaguar's requirements for CPO certification), it was discovered by the tire dealer that one of the tires had a nail in it next to a "temporary plug/patch" that had been put in it before I got it. I was present at the time, and personally viewed the bad tire. The people at [redacted] (national chain) said it was unsafe to repair and I would need to buy a new tire. I have a letter from the [redacted] of the tire store about this issue. Rather than have a mismatched set, I bought a full set of new tires. The tire shop mounted the new tires on the new chromed wheels and when I returned the original wheels to the chrome shop, they informed me that one of the wheels I sent to them was bent and that significant damage on another of the wheels had been welded and repaired, which was very unsafe and they would not accept the wheel as a core replacement. Again, I have a letter from the wheel company stating this fact. All in all, the experience cost me well over $800.00 for things that the dealership represented as "certified" to be in good condition according to Jaguar standards, and Larchmont Jaguar refused to do anything at all about this situation that could have been disastrous should the bad tire or bad wheel failed at speed. I explained all of this to the sales person at Larchmont, who said the "[redacted]" decided that the dealership would not doing anything about the problem. I am not happy with Larchmont Jaguar and would not recommend them to anyone. I am filing a complaint with Revdex.com and with Jaguar USA. Avoid these guys like the plague.....Desired Settlement: Dealership should refund $800.00 to me.

Business

Response:

The business has responded. Please see below:he will be retracking this complaint shortly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 1 Main Street, New Rochelle, New York, United States, 10801

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