Land Rover of Farmington Hills

DO NOT, LISTEN!... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran great before I before I took it there with NO issues. All I did was just lose my key fob. That's it! I've NEVER had any issues with my truck AT ALL until I brought it to Farmington Hills Land Rover. First of all they don't meet correct appointment times. Almost a week later after my scheduled appointment my vehicle was finally pulled in... Only bc I called them and they finally decided that day to pull it in... I REPEAT DO NOT TAKE YOUR VEHICLE HERE... So the Service Manager Erin Lee calls me later that day and tells me I can come get the vehicle is ready. Upon the call he then tells me that the way that I'm gonna have to start my truck now is a different way then I normally start it. I have to go under my steering wheel to start my vehicle and btw your whole dashboard is out, your heating and cooling system doesn't work and your locks don't work. Then proceeded to tell me that it was already in this condition. BLEW MY MIND!.. Bc I KNOW 100% I've NEVER had any of these issues with my truck. Nor did I agree to have to start my truck ANY OTHER WAY then how it suppose to start. Erin Lee just took it amongst his self to not even call me to let me know that I'll have to start my truck under the steering. I never agreed nor even got a call for me to make the choice on if I wanted them to program it this way. Erin actually told me everything will be the same when I set it up to bring it in... There's so much more, but I won't make this super long. So I pick my truck up a week later and miraculously everything is working all of a sudden. I take it home 1 day. Wake up the next day to start my truck it won't start. Saying the smart key is not being detected. This is directly what I brought my truck in for JUST a fob and programming. It's literally saying the issues are with the key and programming. So I call them and they tell me... That it's just on me their not working on my car anymore. Unbelievable, now my truck won't start at all and their trying to make is seem as if my truck came in with all these issues it NEVER had.. Mind you, they told me they tried to program it 5 times and it didn't work. I have a totally key fob all together now. Starting my car from under the steering wheel. In which I never agreed to and now it won't start at all. Erin Lee Service Manager also tried to over charge me 300 dollars for the key and programming. Bc he didn't know I had already came up there and paid for it in advance. Smh Now I have to take them to court bc I WILL NOT BE HANDLED THIS WAY!.. AGAIN DO NOT TAKE ANY OF YOUR VEHICLE'S TO THIS LOCATION.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12621285, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:The level of service rendered by the dealership does not coincide with the repose the business provided to the Revdex.comThe repeated mistakes and misfires have displayed the level of negligence of the part of the dealershipAt this point, the dealership is trying to convey a message as if they did no wrong when my vehicle was repeatedly brought back to the dealership due to their failure to resolve the matter (times)Each time my vehicle was returned, there was a document trail of issues the dealership failed to handle during previous visitsThese diagnostic failures, resulted in my car continuing to leak coolantI do not accept the response provided and I want further action by the Revdex.com on this matter Regards, [redacted] ***

Jaguar Farmington Hills works diligently to offer our clients the utmost integrity & careDue to the mechanical nature of today's vehicles there are rare instances where diagnosis, repair time, and repair verification can take much longer than initially expected. In this case, we provided
extensive testing to address the clients concerns. Even to the extent of running diagnosis over a significant period of time to try and assist the client. During this time a complimentary new Jaguar or Land Rover loaner vehicle was provided to the client for the entirety of time the vehicle was at our facility. The tests available yielded a result that could not coincide with a coolant leak. There are some types of vehicle failures that are so rare despite a high level of testing, inspection, and diagnosing, it has become nearly impossible to make a repair determination

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12621285, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:The level of service rendered by the dealership does not coincide with the repose the business provided to the Revdex.com. The repeated mistakes and misfires have displayed the level of negligence of the part of the dealership. At this point, the dealership is trying to convey a false message as if they did no wrong when my vehicle was repeatedly brought back to the dealership due to their failure to resolve the matter (5 times). Each time my vehicle was returned, there was a document trail of issues the dealership failed to handle during previous visits. These diagnostic failures, resulted in my car continuing to leak coolant. I do not accept the response provided and I want further action by the Revdex.com on this matter.
Regards,
[redacted]