I usually never write reviews ever, but this is an exceptionI was so happy to find a used car lot in Indy that actually cared about helping meI had been turned down everywhere else, and knew that it was a long shot that I would be able to get financed for anything nice, but not only did they approve me, I got a payment so low that I couldn't believe it! The Charger I bought was one of the cheapest priced ones that I've seen and I was able to get it with just $down and $payments monthly! No pressure sales process, they answered all my questions, very friendly, honest staff, and best prices that I have seen in Indy!!
Circle city auto connection is a horrible business staff is dishonestI applied online for a specific vehicle and was told I was approvedI verified my approval the day before driving an hour and a half to the car lotWhile at the car lot I was told I WAS approved! After being there for hours I was told I was not approved for the chevy traverseThey tried to get me to purchase a run down escalade with broken headlights insteadTheir advertising states everyone is approved and your job is your creditThat is falseThey ran my credit through current banks without my knowledgeHorrible place, poor customer service and dishonest advertising and staff
We are in receipt of the complaint lodged with your office on behalf of [redacted] and are thankful for the opportunity to tender our responseWe are saddened that Mr [redacted] is no longer a happy customer of ours and hope that we can regain the chance to one day have him back in the Circle City circleWe are also disturbed that the claims brought by Mr [redacted] were untrue.One statement that Mr [redacted] made that was, in fact, true was that we did not repo his vehicle on many occasions when he was over three weeks lateAfter working with him numerous times, coupled with the fact that our contract stipulates that there is no grace period whatsoever in regards to late payments, we finally were forced to repossess his vehicleOn many occasions during the time that Mr [redacted] was a customer of ours, he made disorderly scenes on our lot and caused innumerable problems for our other customers and staffThe repossession officer found there to be three firearms in Mr***'s vehicle, as wellWe have no desire to put Mr [redacted] back on payments for this vehicleThank you for the opportunity to address this complaint Matt H [redacted] 317-240-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They lied because it had not been weeks when I complained it wasn't even weeks when I did my report with you guysI complained days after I purchased it and they said they would take care of it and they DID NOTI will tell any and everyone I know they are liars and crooksThey won't even tell me who the manager and owner of the company is!! Everyone in the office says they are a manager which I know is a LIE!!! I will NEVER step foot in that place again and I hope I stop a lot of other people from being lied to !! That is not good customer service and as far as I am concerned I hope they get their business shut down!!! I have looked at all of the reviews on like from other people that feel the same as I do!!!! [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
because I feel that the business is lieing and the person who is writing you no longer works for that organization he works for a different organization so he has no idea what's going on he's being told what to say and how to say it they need to show proof of the computer printouts of everything of all payments that was made they gave me the OK to come in on Friday or Saturday with my payment was made they gave me the OK to come in on Friday or Saturday with my payments now there's a different story I have nothing they kept everything that was in my car wouldn't give me nothing and we're not Sadie camp everything they kept everything on the inside of my car paperwork check stubs payments watches rains wallet picture of everything I have witnesses to show when they gave me my bags of stuff on thing was in my bags was trash some old washer then I have no idea where they came from speakers of where they came from basically most of the stuff they gave me was not my stuff they gave me none of my stuff out of the car
Ms***,We would like to thank you for contacting us about the complaint that your office received about our businessThe happiness of our clients is of the utmost importance to us and we continually strive to find ways to improve the overall quality of the car buying experience for
each and every individual that steps foot on our lotAs with every past, current, and future customer, we welcome the opportunity to address the concerns of Ms*** and hope that we are able to restore her good faith in our organizationMs*** purchased a Chevrolet Traverse from us on May 27, She utilized her opportunity to test drive and inspect the vehicle and we were able to procure financing for her. Ms*** was thoroughly pleased with her purchase at the time, and did not notify us of any displeasure until three weeks later on June 16, Upon reviewing her down payment receipt, we did in fact write 4/29/on it when it was actually 5/27/when she came in and made said paymentHowever, there was absolutely no fraudulent intent and we have no time limits involving our receiptsIt was an innocent clerical mistake by an office employee and while we admit that we are not perfect, we feel that this is an immaterial fact and frivolous complaint as it does not affect the sale in any way.Ms*** has a warranty through her finance company for the vehicle that she purchasedShe elected to not use the warranty and brought her vehicle to us to have it looked at because she said that it was feeling like it was "hesitating" and that it was making a "noise" when going over bumpsWe had an employee give her and her husband a ride home to their house for their convenience at no charge and then proceeding to begin diagnosing her vehicleUpon putting gas in it, the hesitation completely stopped and we checked it out and the vehicle needed strutsShe asked a salesman at the vehicle to tell her what the service center had done to fix her car, but obviously the salesman did not know the specifics and offered to find out and call her, which he didWhen he called and let her know the struts needed fixed and that we would pay half on it, she told us that she didn't have the money and that she would come pick up the vehicle.We have attached documentation for all financial arrangements involved in this transactionAny money that we took was explained to Ms*** and any money that we told her that we would refund, was in fact refunded to herShe made this complaint on the morning of the day that she was supposed to come in and get her check returned to herShe came in later that same afternoon and the check was, in fact, returned to herAll money is accounted for and there was absolutely nothing unethical or dishonest (let alone fraudulent) done involving this transaction on our partMs*** has been very combative and threatening in our dealings with her, yet she was treated with the utmost respect by all of our employees at all times.Thank you for the opportunity to address the concerns brought forth by Ms***Purchasing a motor vehicle can be a complicated and convuluted process for anyone and we hope that we have been able to clarify these concerns for herWe are disappointed that Ms*** did not reach out to us for clarification on any questions she may have had instead of being confrontational and unwilling to hear us out for an explanationSincerely,Matthew H***Circle City Auto Connection317-240-
We at Circle City Auto Connection appreciate the opportunity to address the concerns brought forth by *** ***As with all of customers, Ms*** satisfaction is of the utmost importance to us and it's something that we take very seriouslyMs*** did, in fact, purchase a
Malibu from us in February of As with any used vehicle, there will be regular maintenance neededAn example of this was when her headlight went out and she brought it to get checked outHad we known, we would have offered to fix It for her Out of courtesyWhen she had it replaced, a mechanic Informed her that it appeared that body work had been done on the vehicleThis should have obviously came as no surprise to Ms***, as she reviewed and signed several documents that made it very clear of the title status of the vehicleMs*** was aware that we had another Malibu with a clean title for $more, but she decided to make the best financial decision for herself at the time and went with the less expensive vehicleIf she is still having problems with the vehicle or feels that It is unsafe to drive, she is more then welcome to bring it in anytime and we will have it looked at, at our expenseIn regards to Ms*** insurance, the company that financed her purchase requires full coverage Insurance on every vehicle they finance, as is standard with any financier.
Thank you for the chance to address Ms***'s concernsWe are eager to work with Ms*** and have her continue to be a loyal, valued customer of ours
Sincerely,
Matt H***
Circle City Auto Connection
317-240-
We are in receipt of Mr***'s responseThere is not much more that we are able to add to what we originally saidEverything was given to Mr*** that was in his vehicle, including the firearms that he hadMr*** has a relatively large balance left that he owes us, and if he would like to come in and make arrangements on that balance, we would be more then happy to discount the balance as a courtesy for him being upsetThank you for the opportunity to respond.
Matt H***
Circle City Auto
I usually never write reviews ever, but this is an exception. I was so happy to find a used car lot in Indy that actually cared about helping me. I had been turned down everywhere else, and knew that it was a long shot that I would be able to get financed for anything nice, but not only did they approve me, I got a payment so low that I couldn't believe it! The 08 Charger I bought was one of the cheapest priced ones that I've seen and I was able to get it with just $1500 down and $339 payments monthly! No pressure sales process, they answered all my questions, very friendly, honest staff, and best prices that I have seen in Indy!!
We are in receipt of the complaint lodged with your office on behalf of [redacted] and are thankful for the opportunity to tender our response. We are saddened that Mr. [redacted] is no longer a happy customer of ours and hope that we can regain the chance to one day have him back in the Circle City...
circle. We are also disturbed that the claims brought by Mr. [redacted] were untrue.One statement that Mr. [redacted] made that was, in fact, true was that we did not repo his vehicle on many occasions when he was over three weeks late. After working with him numerous times, coupled with the fact that our contract stipulates that there is no grace period whatsoever in regards to late payments, we finally were forced to repossess his vehicle. On many occasions during the time that Mr. [redacted] was a customer of ours, he made disorderly scenes on our lot and caused innumerable problems for our other customers and staff. The repossession officer found there to be three firearms in Mr. [redacted]'s vehicle, as well. We have no desire to put Mr. [redacted] back on payments for this vehicle. Thank you for the opportunity to address this complaint.
Circle city auto connection is a horrible business staff is dishonest. I applied online for a specific vehicle and was told I was approved. I verified my approval the day before driving an hour and a half to the car lot. While at the car lot I was told I WAS approved! After being there for 2 hours I was told I was not approved for the 2010 chevy traverse. They tried to get me to purchase a run down escalade with broken headlights instead. Their advertising states everyone is approved and your job is your credit. That is false. They ran my credit through 6 current banks without my knowledge. Horrible place, poor customer service and dishonest advertising and staff.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They lied because it had not been 3 weeks when I complained it wasn't even 3 weeks when I did my report with you guys. I complained 2 days after I purchased it and they said they would take care of it and they DID NOT. I will tell any and everyone I know they are liars and crooks. They won't even tell me who the manager and owner of the company is!! Everyone in the office says they are a manager which I know is a LIE!!! I will NEVER step foot in that place again and I hope I stop a lot of other people from being lied to !! That is not good customer service and as far as I am concerned I hope they get their business shut down!!! I have looked at all of the reviews on like from other people that feel the same as I do!!!!
[redacted]
I usually never write reviews ever, but this is an exceptionI was so happy to find a used car lot in Indy that actually cared about helping meI had been turned down everywhere else, and knew that it was a long shot that I would be able to get financed for anything nice, but not only did they approve me, I got a payment so low that I couldn't believe it! The Charger I bought was one of the cheapest priced ones that I've seen and I was able to get it with just $down and $payments monthly! No pressure sales process, they answered all my questions, very friendly, honest staff, and best prices that I have seen in Indy!!
Circle city auto connection is a horrible business staff is dishonestI applied online for a specific vehicle and was told I was approvedI verified my approval the day before driving an hour and a half to the car lotWhile at the car lot I was told I WAS approved! After being there for hours I was told I was not approved for the chevy traverseThey tried to get me to purchase a run down escalade with broken headlights insteadTheir advertising states everyone is approved and your job is your creditThat is falseThey ran my credit through current banks without my knowledgeHorrible place, poor customer service and dishonest advertising and staff
We are in receipt of the complaint lodged with your office on behalf of [redacted] and are thankful for the opportunity to tender our responseWe are saddened that Mr [redacted] is no longer a happy customer of ours and hope that we can regain the chance to one day have him back in the Circle City circleWe are also disturbed that the claims brought by Mr [redacted] were untrue.One statement that Mr [redacted] made that was, in fact, true was that we did not repo his vehicle on many occasions when he was over three weeks lateAfter working with him numerous times, coupled with the fact that our contract stipulates that there is no grace period whatsoever in regards to late payments, we finally were forced to repossess his vehicleOn many occasions during the time that Mr [redacted] was a customer of ours, he made disorderly scenes on our lot and caused innumerable problems for our other customers and staffThe repossession officer found there to be three firearms in Mr***'s vehicle, as wellWe have no desire to put Mr [redacted] back on payments for this vehicleThank you for the opportunity to address this complaint Matt H [redacted] 317-240-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They lied because it had not been weeks when I complained it wasn't even weeks when I did my report with you guysI complained days after I purchased it and they said they would take care of it and they DID NOTI will tell any and everyone I know they are liars and crooksThey won't even tell me who the manager and owner of the company is!! Everyone in the office says they are a manager which I know is a LIE!!! I will NEVER step foot in that place again and I hope I stop a lot of other people from being lied to !! That is not good customer service and as far as I am concerned I hope they get their business shut down!!! I have looked at all of the reviews on like from other people that feel the same as I do!!!! [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
because I feel that the business is lieing and the person who is writing you no longer works for that organization he works for a different organization so he has no idea what's going on he's being told what to say and how to say it they need to show proof of the computer printouts of everything of all payments that was made they gave me the OK to come in on Friday or Saturday with my payment was made they gave me the OK to come in on Friday or Saturday with my payments now there's a different story I have nothing they kept everything that was in my car wouldn't give me nothing and we're not Sadie camp everything they kept everything on the inside of my car paperwork check stubs payments watches rains wallet picture of everything I have witnesses to show when they gave me my bags of stuff on thing was in my bags was trash some old washer then I have no idea where they came from speakers of where they came from basically most of the stuff they gave me was not my stuff they gave me none of my stuff out of the car
Ms***,We would like to thank you for contacting us about the complaint that your office received about our businessThe happiness of our clients is of the utmost importance to us and we continually strive to find ways to improve the overall quality of the car buying experience for
each and every individual that steps foot on our lotAs with every past, current, and future customer, we welcome the opportunity to address the concerns of Ms*** and hope that we are able to restore her good faith in our organizationMs*** purchased a Chevrolet Traverse from us on May 27, She utilized her opportunity to test drive and inspect the vehicle and we were able to procure financing for her. Ms*** was thoroughly pleased with her purchase at the time, and did not notify us of any displeasure until three weeks later on June 16, Upon reviewing her down payment receipt, we did in fact write 4/29/on it when it was actually 5/27/when she came in and made said paymentHowever, there was absolutely no fraudulent intent and we have no time limits involving our receiptsIt was an innocent clerical mistake by an office employee and while we admit that we are not perfect, we feel that this is an immaterial fact and frivolous complaint as it does not affect the sale in any way.Ms*** has a warranty through her finance company for the vehicle that she purchasedShe elected to not use the warranty and brought her vehicle to us to have it looked at because she said that it was feeling like it was "hesitating" and that it was making a "noise" when going over bumpsWe had an employee give her and her husband a ride home to their house for their convenience at no charge and then proceeding to begin diagnosing her vehicleUpon putting gas in it, the hesitation completely stopped and we checked it out and the vehicle needed strutsShe asked a salesman at the vehicle to tell her what the service center had done to fix her car, but obviously the salesman did not know the specifics and offered to find out and call her, which he didWhen he called and let her know the struts needed fixed and that we would pay half on it, she told us that she didn't have the money and that she would come pick up the vehicle.We have attached documentation for all financial arrangements involved in this transactionAny money that we took was explained to Ms*** and any money that we told her that we would refund, was in fact refunded to herShe made this complaint on the morning of the day that she was supposed to come in and get her check returned to herShe came in later that same afternoon and the check was, in fact, returned to herAll money is accounted for and there was absolutely nothing unethical or dishonest (let alone fraudulent) done involving this transaction on our partMs*** has been very combative and threatening in our dealings with her, yet she was treated with the utmost respect by all of our employees at all times.Thank you for the opportunity to address the concerns brought forth by Ms***Purchasing a motor vehicle can be a complicated and convuluted process for anyone and we hope that we have been able to clarify these concerns for herWe are disappointed that Ms*** did not reach out to us for clarification on any questions she may have had instead of being confrontational and unwilling to hear us out for an explanationSincerely,Matthew H***Circle City Auto Connection317-240-
We at Circle City Auto Connection appreciate the opportunity to address the concerns brought forth by *** ***As with all of customers, Ms*** satisfaction is of the utmost importance to us and it's something that we take very seriouslyMs*** did, in fact, purchase a
Malibu from us in February of As with any used vehicle, there will be regular maintenance neededAn example of this was when her headlight went out and she brought it to get checked outHad we known, we would have offered to fix It for her Out of courtesyWhen she had it replaced, a mechanic Informed her that it appeared that body work had been done on the vehicleThis should have obviously came as no surprise to Ms***, as she reviewed and signed several documents that made it very clear of the title status of the vehicleMs*** was aware that we had another Malibu with a clean title for $more, but she decided to make the best financial decision for herself at the time and went with the less expensive vehicleIf she is still having problems with the vehicle or feels that It is unsafe to drive, she is more then welcome to bring it in anytime and we will have it looked at, at our expenseIn regards to Ms*** insurance, the company that financed her purchase requires full coverage Insurance on every vehicle they finance, as is standard with any financier.
Thank you for the chance to address Ms***'s concernsWe are eager to work with Ms*** and have her continue to be a loyal, valued customer of ours
Sincerely,
Matt H***
Circle City Auto Connection
317-240-
We are in receipt of Mr***'s responseThere is not much more that we are able to add to what we originally saidEverything was given to Mr*** that was in his vehicle, including the firearms that he hadMr*** has a relatively large balance left that he owes us, and if he would like to come in and make arrangements on that balance, we would be more then happy to discount the balance as a courtesy for him being upsetThank you for the opportunity to respond.
Matt H***
Circle City Auto
I usually never write reviews ever, but this is an exception. I was so happy to find a used car lot in Indy that actually cared about helping me. I had been turned down everywhere else, and knew that it was a long shot that I would be able to get financed for anything nice, but not only did they approve me, I got a payment so low that I couldn't believe it! The 08 Charger I bought was one of the cheapest priced ones that I've seen and I was able to get it with just $1500 down and $339 payments monthly! No pressure sales process, they answered all my questions, very friendly, honest staff, and best prices that I have seen in Indy!!
We are in receipt of the complaint lodged with your office on behalf of [redacted] and are thankful for the opportunity to tender our response. We are saddened that Mr. [redacted] is no longer a happy customer of ours and hope that we can regain the chance to one day have him back in the Circle City...
circle. We are also disturbed that the claims brought by Mr. [redacted] were untrue.One statement that Mr. [redacted] made that was, in fact, true was that we did not repo his vehicle on many occasions when he was over three weeks late. After working with him numerous times, coupled with the fact that our contract stipulates that there is no grace period whatsoever in regards to late payments, we finally were forced to repossess his vehicle. On many occasions during the time that Mr. [redacted] was a customer of ours, he made disorderly scenes on our lot and caused innumerable problems for our other customers and staff. The repossession officer found there to be three firearms in Mr. [redacted]'s vehicle, as well. We have no desire to put Mr. [redacted] back on payments for this vehicle. Thank you for the opportunity to address this complaint.
Matt H[redacted]
317-240-2886
Circle city auto connection is a horrible business staff is dishonest. I applied online for a specific vehicle and was told I was approved. I verified my approval the day before driving an hour and a half to the car lot. While at the car lot I was told I WAS approved! After being there for 2 hours I was told I was not approved for the 2010 chevy traverse. They tried to get me to purchase a run down escalade with broken headlights instead. Their advertising states everyone is approved and your job is your credit. That is false. They ran my credit through 6 current banks without my knowledge. Horrible place, poor customer service and dishonest advertising and staff.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They lied because it had not been 3 weeks when I complained it wasn't even 3 weeks when I did my report with you guys. I complained 2 days after I purchased it and they said they would take care of it and they DID NOT. I will tell any and everyone I know they are liars and crooks. They won't even tell me who the manager and owner of the company is!! Everyone in the office says they are a manager which I know is a LIE!!! I will NEVER step foot in that place again and I hope I stop a lot of other people from being lied to !! That is not good customer service and as far as I am concerned I hope they get their business shut down!!! I have looked at all of the reviews on like from other people that feel the same as I do!!!!
[redacted]