Land Star Construction

Hi [redacted], 
I...

originally thought I submitted this on the website but it didn't go through. Along with the response, I will also send emails of the signed contracts by the customer and before,  during and after pictures that were taken. 
The front deck steps were not in the contract to be completely removed and custom built,  they were re-faced as stated in the contract. After completion of the job, customer called and did say nails were sticking out,  we went back to hammer down any finishing nails and also asked the customer what else he needed us to complete to make him happy,  as our goal is to make sure that our customers are satisfied. We did what was asked including installing siding to the front and back steps for free upon his request. After we were finished customer said he was satisfied with everything. The dog gate was made for the small dogs to not get out, not for any other purpose. In regards to the knots on the wood, I can't control how natural wood is made. Last but not least, the increase in price was made known to the customer due to wood rot and termite damage to  joists beams,  which was seen after removal of carpet and plywood initially. I have been made aware that this customer has a history of complaining against companies to try and get the work done for free, if only I knew this beforehand. Too bad there isn't a place where contractors can forewarn other contractors of customers like this!