LandenAir

I would recommend landing air to anybody without a doubtThey have very nice and polite employeesI had *** and *** come out quickly to replace my whole indoor and outdoor unitI spoke with a very nice lady named *** who I ended up feeling like I knew her foreverSuch a sweer young ladyI would definitely use them for any problems I have in the future THANKS AGAIN *** AIR ALL OF YOU ARE THE BEST:)

I would recommend landing air to anybody without a doubt. They have very nice and polite employees. I had [redacted] and [redacted] come out quickly to replace my whole indoor and outdoor unit. I spoke with a very nice lady named [redacted] who I ended up feeling like I knew her forever. Such a sweer young lady. I would definitely use them for any problems I have in the future. THANKS AGAIN [redacted] AIR ALL OF YOU ARE THE BEST:)

Scheduled maintenance for 2 home air-conditioning units. 16 June 2015, I called Landen air to schedule maintenance on my air-conditioning units. Because nothing was broken or needs replaced, He scheduled me eight days later for 24 June for maintenance. A young man showed up to complete maintenance on my units, he seemed unsure of his ability and new to the industry. He quickly went to service my units without verifying that my two units were working properly before he started his service. I didn't think as a homeowner I should have to verify, they should want to. Tech finished with the first one and went onto the second outdoor unit , Halfway through servicing the second unit he told me The transducer needed replaced and I told him please advise me how much it cost before replacing, he recommended a hard start kit and I told him let me know how much it cost, before you do anything. He did not. He put a hard start unit on my system. Seemed to work fine as we went inside and tested the air temperature coming out of the vents. when he finished with that service we went back to the first units air Exchange where we went upstairs into the attic. I told him I replace the P-trap on the inside unit upstairs and it must've clogged because there was water in my drain pan. He verified it was not frozen and we drain the pan and blew out the drain line, seemed to solve the problem. As we went back outside the second outdoor unit that he had worked on and installed a hard start kit was not working and he went to see what the problem was. It would not kick over the compressor. Somewhere within the next four hours of him trying to figure out what was wrong with it he contacted his boss and obviously let him know what had happened. When I called the owner he quickly was arrogant and spoke over me as I told him my problem, he then said I actually scheduled this maintenance eight days ago because one of my units was not working correctly. "That is just not true" Both my units were working correctly and I called for maintenance, not to fix anything. The owner of the company had the nerve to question my integrity telling me that one of my units were already not working correctly. Yet he never showed up here to make that designation. The lack of education and experience from his Tech shown frustration and lack of ability to accomplish simple task. I should not have to pay for the lack of experience of his tech. The very next conversation with the owner he come to the realization that his tech screwed something up and he offered me free repair if I pay for the part. $580.00 "that seemed odd to me". It should've been fixed for free because it was working properly when they arrived for maintenance but because I did not verify it was working properly it was my word against his. I would rather pay $5000 for brand-new unit from another ac company than one red penny to this incompetent company. The owner seem arrogant and jumped to conclusions that the homeowner called with some kind of problem other than maintenance. All I wanted was a maintenance plan and nothing else now I'm having to replace my unit. I ended up paying for a brand-new unit from another company which costed me thousands more. It was the principle that they ruined my unit and still wanted me to pay for something. I did not want these people at my house ever again. When they screw you over, you're at the mercy of these companies.Desired Settlement I can't see a resolution... I resolved my own problem but other people need to know about companies who send inexperienced people to fix high-priced items Business Response /[redacted]/The homeowner, Mr. [redacted], called for HVAC maintenance and let me know it wasn't cooling the best and thought a tune up would help but that it wasn't an emergency. I let him know we're booked out a week. I told him we'd be happy to help him out. He then wanted to tell me he had another company [redacted] come out but when they got there the HVAC TECH from [redacted] was very sweaty and he let him know the AC in his van was broke. The homeowner told me he sent him away and didn't let him work on his AC. He told me that no one was going to work on his AC when they don't even have AC in their own service van. He asked me if I'd buy eggs from a man who didn't have chickens. I didn't know how to respond to that? I just replied that I love homegrown, brown eggs but I do get eggs from [redacted] quite a bit and they don't have chickens.Once my maintenance tech arrived he started to perform his tune up on 1 system at a time. Starting with upstairs outdoor unit, tech noticed the other unit wasn't discharging heat and thought maybe low on Freon but would diagnose it after he finished the one he started with. He let homeowner know the capacitor, not transducer, was weak and needed replacing. He then went upstairs to discover water in the auxiliary pan. The homeowner told him it wasn't possible because he had cleared his drain before, but there clearly was an issue here that my tech resolved by replacing a clogged ptrap and then removed the water from pan for him.) When tech went back to start on the other system his gauges let him know the compressor was not pumping (running). He cut off and found that the run capacitor was weak and needed replacing. At that time he recommended a start assist capacitor like he would to any system not having one because it lowers the starting amps, which in turn increases efficiency by decreasing energy used.After putting power back on to unit the breaker was tripping.I sent my service manager to this call to help the maintenance tech as he was now under a lot of pressure and scrutiny from the homeowner. He insinuated he wanted my tech to leave and rudely said he didn't know what he was doing. The contactor was shorted causing the breaker to trip. This is something totally independent of the compressor. Replacing the contactor resolves this. My service manager diagnosed the compressor was bad and concluded it wasn't running prior to my maintenance tech being there. The coil wasn't wet nor was it producing condensation which is a sign of a compressor not running. This homeowner let me know that 4 years prior he thought a company did him wrong because the same system's compressor was bad and had to replace the same outdoor unit (clearly and issue going on here).It was not a matched system and could tell work had been done to this system in the past. I spoke with homeowner after service manager left and I thought the conversation went well. I told him he needed a new compressor and I'd call him the next day when I find out price and availability on the compressor. Next day I called him and let him know there was one in stock and given the circumstances, and trying to satisfy the homeowner, I would not charge any labor or overhead if he'd pay for his bad part. He said he'd let me know by 3pm so I could pick up part same day for him (supply houses close at 4:30). He called back after 5 and was very rude and derogative. He let me know he got a 2nd opinion and the compressor was grounded and that it was my fault. The homeowner told me that the only reason I would put the compressor in and not charge labor is because I knew it was our fault that the compressor is bad. I let him know that this were not the case and we didn't do anything to cause this and that I was trying my best to resolve this issue the best way I knew how. I asked if he could get a 3rd opinion of his choice and that I'd pay for it because what he was telling me was not what the test instruments indicated. He went on to be rude and I realized nothing I could offer would help or satisfy him.We try our best to use our knowledge, experience, and test instruments to help people everyday with their HVAC needs. I understand that no technicians are perfect, but we at LandenAir set high standards, have good morals, extended experience and we don't cause any problems. We try our best to resolve problems. I've been in this area doing HVAC work since 2000 and I've never once had anyone closely insinuate that their failed system is a cause of anything I've done. We have A+ ratings and we strive hard everyday to maintain this high level of excellent customer service.Consumer Response /[redacted]/ Yes it was the compasitor not the transducer, excuse me for not knowing all the lingo of the air-conditioning World. Now, to sum this whole situation up. why wouldn't I just give him $600 to fix my problem ? Because there was no problem until his uneducated tech came and ruined my compressor, he did not change a P-trap in the upstairs unit. I did .. The owners lack of responsibility and control of his employees Led me to believe that he should of came to my house once a situation occurred. He did not. And once I called him the first time he was very rude to me, so I was rude to him ... I don't expect this company not to stick up for itself or to say it has high standards, what company would say they stink.... The customer, "me"is telling my story.Turning away a different company or asking him if he would take eggs from someone who doesn't have chickens has nothing to do with the situation. Turning away another company who didn't have AC in their vehicle also has nothing to do with this, I did do these things and I did say these things.. What does any of that have to do with their performance of how they ruined my air-conditioning unit .. He's pushing from the problem. Again, this was all about principal and I shelled out thousands of dollars just so these people would never touch my stuff again... I took my compressor out, to be looked at...his tech somehow let fluid into the vaccum side which locked up my compressor .. This owner thinks he knows everything and treats the customer like we are wrong and he is always right.. In this case he is wrong and there's simply nothing you can do about it because I solved the problem. They think we are at the mercy of their business but we are not. Final Business Response /[redacted]/It is an unfortunate situation that has occurred here. We responded by the steps that we have in place. LandenAir's service manager responded and diagnosed the problem. The compressor failing had nothing to do with us being there. And after reading notes, I do see that the homeowner had told my tech that he had replaced the P trap upstairs and that's why he said that there was no way there can be any water in the pan. There clearly was water in the pan that my tech took care of for the homeowner.As far as me, the owner, not coming to the call. I have put together a good core team of helpers, like my service manager, general manager, office manager, and install manager that are put in place to respond to emergencies quickly if they arise like we did here for this homeowner. We'll not agree that the compressor had issues upon our arrival. I see that the homeowner stated that he took his compressor out to look at. Fluid in the vacuum side that locked up compressor? This can only occur if the compressor was running and pumping so that refrigerant can be added. The compressor had an open winding which made it impossible to add refrigerant. If the compressor was taken out and had oil on suction side that means the compressor was turned over and/or whoever took it out did not recover the refrigerant properly in guidelines of the EPA. I offered to pay for a 3rd opinion of any reputable HVAC company and the homeowner declined. I felt it would have been a relief for the homeowner to know that what our tech diagnosed didn't cause the failure. I feel that nothing said or nothing done on our end can satisfy this matter. We did nothing at all to cause this customer's system failure. We have our technicians attend NATE classes, we are EPA certified, we go to refresher and system update courses, and troubleshooting classes annually. We have numerous amounts of letters on file sent in from homeowners stating how pleased they are with our service and how pleasant our employees are to deal with. They all have let me know that they will gladly give references and let anyone know how qualified LandenAir LLC is to doing any HVAC work for them. This is a first for us since starting business for having to deal with a negative situation as such. We DO strive for excellence and will keep doing what we've been doing to succeed and keep growing by satisfying customers with prompt service, fair pricing, and skilled employees.

I would recommend landing air to anybody without a doubt. They have very nice and polite employees. I had [redacted] and [redacted] come out quickly to replace my whole indoor and outdoor unit. I spoke with a very nice lady named [redacted] who I ended up feeling like I knew her forever. Such a sweer young lady. I would definitely use them for any problems I have in the future. THANKS AGAIN [redacted] AIR ALL OF YOU ARE THE BEST:)","pos-1