Landesign

I am rejecting this response because: this is not trueI did sit in my car while I was contacting the Revdex.com via phone but was not blocking bayNor did I make any racial slurs of any sortsThe man of eastern decent called me defaming remarks including bh whore and it in front of of of my children one of which is years old and can attest to my version of the eventsThere was other female customers present and they also observed the behavior and one actually confronted the eastern man asking him why he felt it needed to call me out of my name and his response to her was I was just mad because I didn't want to pay for repairsNot true they made fraudulent statements of repairs suggested as they put in their response but I have supporting work orders from the *** dealership in Modesto California to contradict their claimsThey didn't ever perform a diagnostic on my vehicle and their own mechanic couldn't show me my alleged broken motor mount nor my cracked belts and I was also advised that I needed a transmission flush but that and the belts were the items serviced recentlyIt's my belief they're using any arsenal possible as I prewarned them I was contacting both the Revdex.com and bar as well as my credit card company

I am rejecting this response because: again I believe the business is trying to deflect their managers anti female remarks by trumping one ups with the raxe cardAs I stated before I had my children with me one of which was a year old boy and when I read the response he laughed and stated they're lyingIt's ridiculous I'm obviously not going to make any head way with this company and will feverently boycott it's business by letting everyone I know with intent to do business with thus facility the way they conduct themselves and the way they condone their employees behavior And note the mechanic specifically told me he couldn't not show me my allegedly cracked belts as to where they were positioned so how were they shown to me? & as for me "blocking" their bayTheir mechanic is the one who parked my van there which was directly in front of their front office not their baysI have phone longs I can compare to the time of the invoice in which I was on the phone with a telephone representative with the Revdex.com to verify I at no time yelledRepresentative actually commended me on being able to maintain my composureBut I digress this company is dishonest disrespectful and opportunistic if you look on their yelp reviews theres other complaints regarding the bald eastern man being unprofessional and disrespectfulI hope this business loses their license I wish to no longer communicate with the business and hopefully Revdex.com takes actionI willl forward all items to the cc company and recoup my monies for the diagnostic never performedPsIf there was a diagnostic performed there should be a print out of the findings I did not pay for nor do I think any consumers pay for an assumption But nonetheless I do believe my car NEVER received even a visual diagnostic let alone a professional oneAnd also have documentation to prove repairs "suggested" were recently repaired by an actual nissan dealership

On July 22nd this customer ( *** *** ) came to our shop to diagnose a noise coming from her vehicleShe signed for $diagnosis fee & leftWhen she came back, we advised her that the catalytic converter in her vehicle is leaking & recommended replacementWe also advised her
about cracked drive belt & broken motor mountAt this point, she became very loud & disrespectful.She started yelling & accused everyone of trying to take advantage of herWe further advised her that, we only diagnose the problem & that she does not have to fix it hereShe is under no obligation of any sort & she can take it to any service station of her choice.She responded by more yelling & issuing derogatory & racial statements about the manager's Indian heritage.At this point we asked her to leave the premises.She declined to leave & kept on yelling profanities & racial slurs against Indians.She blocked one of our bays with her van & continued her yelling for another minutes & then finally left.We did not call POlice, because we did not want to make a scene with other customers. If you have any further questions, please contact us @###-###-####

All the claims this lady is making are inaccurate She did yell and scream, stood in front of the main entrance and accused everyone of trying to take advantage of her.No one here called her names, as she is claiming.She is the only one who yelled out bad & demeaning words towards the indian gentleman.She refused to leave for awhile and did block one of our bays.As we mentioned in our previous response ,we diagnosed her vehicle only.We informed her about her catalytic converter leaking.That is what she came in for & was charged for it.Pointing out cracked belt & broken mount was done only as courtesy to customer.She was not charged for maintenance inspection.She was shown the cracked belt and the motor mount & was advised that she can take the vehicle to service station of her choice.She responded very badly by questioning everyone's integrity & called everyone names.She was asked to leave at this point, as mentioned in our last response... For any further questions, please contact us @###-###-####.