Finally - a car dealer service department that understands the meaning of service and delivers it While Mitsubishi Canada says its cars are "Built Better - Backed Better" it is the dealer on the street that has to live that I was just out of warranty and Platinum Mitsubishi's service team came through for me when [redacted] did not (at least not yet!) on a critical life/safety system Wade, the Service Manager was incredible; getting me the part I needed at a price I could handle to have a safe vehicle and Nic was awesome, ensuring my car was serviced quickly and correctly Mitsubishi should be very proud of such employees who do what it takes to help the customer and make it right
If I could give ZERO stars I would - Because even ONE STAR is being WAY TOO GENEROUSI work in the auto industry and have worked with dealerships all across the province - both high-end dealers like Lamborghini and Subaru dealerships, so I know what good service looks like and what I experienced from this dealership is the farthest thing from good serviceIf you want your vehicle driven around the city in excess of km, without your knowledge by this dealership, then its the dealership for youIf you don't, then I suggest you literally run the other wayI have a Mitsubishi Sportback that was in two weeks ago for servicing due to an airbag recallI had left my vehicle at the dealership for the duration of the week due to my work scheduleWhen it was picked up, the gas reservoir was empty which was odd because it was originally at half a tank when it was dropped offOn the service sheet that we received, the KM's noted were XXXXXXHowever, the vehicle displayed XXXXXX kmThat is a km differenceI would like to know why my vehicle has an extra km on it than when I dropped it off and why my vehicle was obviously driven without my authorization?! I called the dealership as soon as I realized that my car had clearly been driven a great lengthI called half an hour after I had picked it up and spoke to Andrew, the new sales manager and asked why my car was displaying more than km than noted on the service sheetHe told me someone would be in touch with me on the next business day, which was MondayNo one called or followed up with me since and so my father called once again, and was essentially told that he can go and file a report with AMVIC or whoever and that they won't be dealing with this matterMy main concern is the fact that my vehicle has been driven without my knowledgeHow am I to know that my vehicle was not used in a robbery or to commit a crime? Over km extra is absurdI have timestamped pictures of the km and the service sheetI am livid that the trust that I placed in this dealership may have a negative impact on my life and possibly legal repercussions if the vehicle was used to commit crimesI don't recommend this dealership whatsoever
Finally - a car dealer service department that understands the meaning of service and delivers it. While Mitsubishi Canada says its cars are "Built Better - Backed Better" it is the dealer on the street that has to live that. I was just out of warranty and Platinum Mitsubishi's service team came through for me when [redacted] did not (at least not yet!) on a critical life/safety system. Wade, the Service Manager was incredible; getting me the part I needed at a price I could handle to have a safe vehicle and Nic was awesome, ensuring my car was serviced quickly and correctly. Mitsubishi should be very proud of such employees who do what it takes to help the customer and make it right.
Finally - a car dealer service department that understands the meaning of service and delivers it While Mitsubishi Canada says its cars are "Built Better - Backed Better" it is the dealer on the street that has to live that I was just out of warranty and Platinum Mitsubishi's service team came through for me when [redacted] did not (at least not yet!) on a critical life/safety system Wade, the Service Manager was incredible; getting me the part I needed at a price I could handle to have a safe vehicle and Nic was awesome, ensuring my car was serviced quickly and correctly Mitsubishi should be very proud of such employees who do what it takes to help the customer and make it right
If I could give ZERO stars I would - Because even ONE STAR is being WAY TOO GENEROUSI work in the auto industry and have worked with dealerships all across the province - both high-end dealers like Lamborghini and Subaru dealerships, so I know what good service looks like and what I experienced from this dealership is the farthest thing from good serviceIf you want your vehicle driven around the city in excess of km, without your knowledge by this dealership, then its the dealership for youIf you don't, then I suggest you literally run the other wayI have a Mitsubishi Sportback that was in two weeks ago for servicing due to an airbag recallI had left my vehicle at the dealership for the duration of the week due to my work scheduleWhen it was picked up, the gas reservoir was empty which was odd because it was originally at half a tank when it was dropped offOn the service sheet that we received, the KM's noted were XXXXXXHowever, the vehicle displayed XXXXXX kmThat is a km differenceI would like to know why my vehicle has an extra km on it than when I dropped it off and why my vehicle was obviously driven without my authorization?! I called the dealership as soon as I realized that my car had clearly been driven a great lengthI called half an hour after I had picked it up and spoke to Andrew, the new sales manager and asked why my car was displaying more than km than noted on the service sheetHe told me someone would be in touch with me on the next business day, which was MondayNo one called or followed up with me since and so my father called once again, and was essentially told that he can go and file a report with AMVIC or whoever and that they won't be dealing with this matterMy main concern is the fact that my vehicle has been driven without my knowledgeHow am I to know that my vehicle was not used in a robbery or to commit a crime? Over km extra is absurdI have timestamped pictures of the km and the service sheetI am livid that the trust that I placed in this dealership may have a negative impact on my life and possibly legal repercussions if the vehicle was used to commit crimesI don't recommend this dealership whatsoever
Finally - a car dealer service department that understands the meaning of service and delivers it. While Mitsubishi Canada says its cars are "Built Better - Backed Better" it is the dealer on the street that has to live that. I was just out of warranty and Platinum Mitsubishi's service team came through for me when [redacted] did not (at least not yet!) on a critical life/safety system. Wade, the Service Manager was incredible; getting me the part I needed at a price I could handle to have a safe vehicle and Nic was awesome, ensuring my car was serviced quickly and correctly. Mitsubishi should be very proud of such employees who do what it takes to help the customer and make it right.