Regarding this complaint, we dispute Mr***'s claims.I have attached email communications between Mr*** and Mr*** ***, Sales Representative as well as supporting documents.. Mr*** ordered a custom made product (powerlifting belt) which our website clearly states has a
13-week production time (website page attached)When checking out, the customer must also check a box that states that the customer accepts our Terms and ConditionsThose Terms and Conditions again explain shipping times and further explains warranty, return and refund policies. The product in question was ordered April and was shipped June 23, within the stated ship timesUpon finding out about Mr***'s move, we offered to forward the product (at our expense) which he declinedHe requested a refund and Mr*** explained the processAt no time was Mr*** refused a refund. Upon confirmation of the delivery and initiation of the recovery of the package, Mr*** was issued a refund as confirmed to him by Ms*** *** ControllerThe refund issued was for the total amount less the shipping, per the Terms and Conditions.Both Mr*** and Ms*** were courteous and professional at all times in handling Mr***'s case Sincerely,P.M(***) ***
Gentlemen,I was unaware that the warranty hardware was sent to an address where Mr*** is no longer a resident. The product Mr*** purchased was a powerlifting belt with a lifetime guarantee on the leather and hardwareThis was delivered 4/22/Refunds are only eligible on products
returned within days of purchaseHowever, we absolutely honor our warranties.The delivery of the warranty item to Mr***'s former address in no way signifies a refusal to honor our warrantyThis was simply a misdelivery which will get corrrected.I will have further answers from my staff in the morning and will give an update Tuesday the 13th.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want to be able to use my belt again. Ignoring a customer because of an accident is no way to treat a customer. A simple email letting me know they were working on it would of been satisfactory to me. I really had no other option other than this because of the no response from their public relations service.
Regards,
[redacted]
Regarding this complaint, we dispute Mr***'s claims.I have attached email communications between Mr*** and Mr*** ***, Sales Representative as well as supporting documents.. Mr*** ordered a custom made product (powerlifting belt) which our website clearly states has a
13-week production time (website page attached)When checking out, the customer must also check a box that states that the customer accepts our Terms and ConditionsThose Terms and Conditions again explain shipping times and further explains warranty, return and refund policies. The product in question was ordered April and was shipped June 23, within the stated ship timesUpon finding out about Mr***'s move, we offered to forward the product (at our expense) which he declinedHe requested a refund and Mr*** explained the processAt no time was Mr*** refused a refund. Upon confirmation of the delivery and initiation of the recovery of the package, Mr*** was issued a refund as confirmed to him by Ms*** *** ControllerThe refund issued was for the total amount less the shipping, per the Terms and Conditions.Both Mr*** and Ms*** were courteous and professional at all times in handling Mr***'s case Sincerely,P.M(***) ***
Gentlemen,I was unaware that the warranty hardware was sent to an address where Mr*** is no longer a resident. The product Mr*** purchased was a powerlifting belt with a lifetime guarantee on the leather and hardwareThis was delivered 4/22/Refunds are only eligible on products
returned within days of purchaseHowever, we absolutely honor our warranties.The delivery of the warranty item to Mr***'s former address in no way signifies a refusal to honor our warrantyThis was simply a misdelivery which will get corrrected.I will have further answers from my staff in the morning and will give an update Tuesday the 13th.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want to be able to use my belt again. Ignoring a customer because of an accident is no way to treat a customer. A simple email letting me know they were working on it would of been satisfactory to me. I really had no other option other than this because of the no response from their public relations service.
Regards,
[redacted]