Landis Corvettes & More

March 2, This is response to [redacted] ***’s second complaint, Landis Corvettes and More have always had the title for the vehicle in question, All of our titles are electronically stored, we do not keep physical titles unless the vehicle is paid in full by the customer and we then order it for that customerThe process was to convert the electronic title to paper and have it sent to us, that is the “hold up” from the state we are referencingPer the application from the state of New Jersey we were not able to transfer the electronic title straight to New Jersey because the application needed to be attached with the titleThe title and [redacted] ***'s application has been sent out and the state of New Jersey should have it in their possession as of 3/3/As far as the service contract warranty [redacted] indeed is able to use it in other states however like previously explained as a courtesy we do not balance bill or charge tax on covered repaired itemsThe service contract still helps with cost for covered itemsNo service contract warranty refund will be givenIf [redacted] would like to return the car that is her choice and her choice only, I can and will not advise her on what she should or should not doI can only state the facts and those are that she will not be given any such refund she is requesting and Landis Corvettes and More will hold her to the default guidelines outlined in her purchase agreement that she signed [redacted] and only [redacted] can make the choice on how she would like to proceedSincerely, Finance Manager Kira R

May 14, To whom this may concern: I have just received and reviewed the complaint made against Landis Corvettes and More as of today's date** [redacted] purchased a [redacted] from our dealership on April 15, 2014, prior to purchasing the vehicle she had a chance to test drive the vehicle and freely inspect the ins and outs of the vehicle, and no complaints were made at that timeA few days later she did contact us and tell us that her vehicle was making a squealing” noise, check engine light was on and not producing heatAt this time there was no mention of the seals falling off when she made her first complaintThe squealing was from dry belts due to the vehicle sitting on our lot for about five monthsThe belts were oiled and no sounds were heard after thatThe no heat issue was due to ** [redacted] not knowing how to work the temperature controls in the vehicleIt is a digital setting controller, if you have it set at degrees the air will only blow warm till it reaches degrees; she was shown how to properly use the controls once she picked the car back upThe check engine light came on due to the calibrator converter going out, which no one could have predicted would happenShe brought the vehicle in on a Thursday and we ended up having to keep it over the weekend but was returned to her on a Monday, therefore she was not without a vehicle for a long period of time** [redacted] is correct in saying that we were unwilling to give her a rental without her providing her credit card to pay for it up frontBy doing it this way it keeps Landis from being responsible for any issues that go on when the rental vehicle is in the possession of the customerWe had an issue last year where one of the customers got a D.in a rental vehicle under our name and we are no longer willing to take that risk** [redacted] called my office sometime around May , to let me know the car was coming in and complained and questioned why her vehicle was beeping the late beepIt wasn't till this time that she mentioned to me about the rear passenger door seals falling off and I contacted my garage right away telling them to add it to the work order** [redacted] s payment contract (which is attached) clearly states when her first and last payment is due, the amount of each payment and the frequency of the payments to be made, she called me after her first due date Stating that she shouldn't owe anything because our online payment system states she is due May 16, Our payment system doesn't back date a due date, because she logged in after May 2, it listed her past due amount (not a date) her next due which was May 16, (she is due biweekly) and the amount of that paymentI explained this to ** [redacted] and because she said she did not have the funds, was new to the system and a new customer, I deferred the first payment with NO late fee or penalty to her** [redacted] picked her car up from us with having to pay NOTHING, we fixed everything she asked without a cost to her or having to use

September 2, To whom this may concern:I have received and reviewed the above consumer’s dispute [redacted] on July 11, purchased a [redacted] from Landis Corvettes and More with a $3,depositUnfortunately, [redacted] ***’s vehicle had an electrical issue that was undetected as the car sat on the lot to be sold, as well as when [redacted] test drove the vehicleAfter [redacted] had the vehicle several days he did make a service appointment due to the check engine light being onThe vehicle was in our shop on 7/22/(please see attached invoice) and the garage fixed what they thought was the issue and the check engine light was off at the time of returning the car to [redacted] ***The invoice does have a balance, which as [redacted] stated was covered by warranty and was not charged to himThe vehicles check engine light did come on again and at this point was taken to the [redacted] dealership on 8/5/14, which has a [redacted] technician to look over the vehicleThey did find it was and electrical issue and the vehicle was fixed as of 8/15/(please see 2nd attached invoice)During the time that the vehicle was out of service [redacted] did make two car payments totaling $(please see 3rd attachment payment history) [redacted] was notified that the vehicle was finished and could pick the vehicle up, no cost to him [redacted] refused to pick up the vehicle, he stated to the salesman Keith that his Aunt [redacted] thought it was not a good idea to take the car back since it had an electrical issue [redacted] started talking on behalf of [redacted] with his salesman Keith and then was given the option to get into a different vehicle [redacted] called the salesman to set up a time to come in to look and test drive other vehiclesLater that same day [redacted] ***’s Aunt [redacted] called in stating that [redacted] would not be getting another vehicle from us, for she was giving him her vehicle and that she wanted all his money backKeith the salesman reviewed the issues with the owner of our dealership and came to the conclusion that we would offer only half of the $3,deposit back which would be a refund of $1, [redacted] signed a binding contract stating that he would complete the full purchase price of the vehicle to term, he made no notation of any issues before purchasing the vehicle, and we honored his warranty and fixed his vehicle for absolutely no charge to [redacted] ***He was also given an extended courtesy on the option of getting a new vehicle and he still refused along with the $1,refundIf any further information is needed or any further questions need to be answered, please feel free to contact me at your earliest convince.Sincerely, Finance ManagerKira R

June 19, To whom this may concern:I have reviewed the complaint and please consider the following as Landis Corvettes and [redacted] response [redacted] brought his vehicle to our garage for an oil change, state inspection and EmissionsIn order for his vehicle to pass it needed rear brakes and rotors, our garage manager [redacted] contacted [redacted] and made him aware of thisPrior to bring the vehicle in on /4/for repairs [redacted] spoke with salesman [redacted] and [redacted] on /3/and told them that he was short on the money and would not have the funds to pay for what would be needed up front [redacted] is a valued customer and both salesmen said that we would work with him as far as paying back the balanceAt no point did either salesmen tell him or go into detail on how repayment would work, [redacted] was happy and left at that timeOnce it was determined what the vehicle needed our garage manager [redacted] called and made him aware of the repairs needed and the cost and [redacted] gave the ok” for the repairsAt no point was he ever told breaks and rotors are a covered item under his warrantyAttached is a copy of what his warranty covers which is the same thing he received when he purchased his vehicle and nowhere does it state that rotors and breaks are a covered itemThe work was completed and [redacted] picked his car up was given the invoice (which is also attached) and was told that the garage balance would be handled with his car paymentAt Landis Corvettes and More customers are given three options to pay, they can come in with a check or money order or pay on a third party payment system through the internet with their credit cardsBeing that the third party payment system is not set up to take payment for a garage bill the customer would need to come in person to make both garage payment and car payment, this secures that Landis Corvettes will get paid for the garage services that were rendered to the customer [redacted] went online to make is car payment but he was not able to because he had an outstanding garage bill [redacted] contacted me about the issue on Monday /16/by phone, I tried to explain to him that when a customer has an outstanding garage bill he must come in person to pay So that the bill gets cleared up and not forgottenI told him that if he was only able to make his biweekly car payment that was fine that the payment would be applied to his garage bill and the car payment would be deferred and he would receive his code for the vehicle to be operationalHe was upset he said that he was told that the repairs would be added into the balance, I told him in order to do it that way I would need to refinance him which would create a whole new contract and would make his payments go up and he agreed he did not want to do thatI did apologize to him if the salesmen were not clear with how repayment would work and that I would handle that issue internally [redacted] still was not happy he continued yelling and stating that he did not want to come here in person to payI told him unfortunately that is the only way payment would be accepted, and the only way a code could be generated is when payment is madeAt no point did I tell him I didnt care and at no point did I demand full payment of the garage billI did tell him that if he did not want to make multiple trips to our office then he did have the option in paying the garage bill in full and we would still deferred the car payment for him [redacted] continued to be irate on the phone with meI did have to end the phone call with him [redacted] showed up later that evening and paid only 200.00, which still leaves him an outstanding garage balance of 86.95, as promised his car payment was deferred and a full code was generatedHis next car payment is due on /28/14; he will be expected to come in personally to make that paymentIf he is not able to pay extra a portion of the car payment will be deferred so that the garage bill will be paid off and [redacted] canresume payment online as he wishesIf you have any further questions or concerns please feel free to contact me.Sincerely,

February 24, 2015To whom this may concern,
*** *** purchased a *** *** from us Landis Corvettes and More on 8/7/With our financing we have the customers add a service contract to their loans so if any major repairs are needed it wouldn’t binder the customer from
making their loan payments on the vehicleWe deal with high risk customers who past history and credit has not been good this is the reasoning for the GPS/starter interrupters and the service plans on the vehiclesAttached is an overview of what her service plan offers and the paper she signed and agreed to the terms of the service planThe service plan is able to be used in several different areas of the United States it is the customers responsibility to contact there service contract 800% to see what is covered and how much the contract pays out on certain repairsWith any garage they are allowed to mark up the cost of parts and what they choose to charge an hour for labor and the service contract only pays out so much on each repair leaving taxes and the difference up to the customer to coverAs a curtesy because of being a dealership and a service garage to our dealership we do not balance bill the customers nor charge them taxes on repairs covered by their Service contractThis is strictly Landis Corvettes and more personal choice, nothing we are obligated to or anything noted in the service contract promising the customers that ALL garages do the sameWith all that being said Landis Corvettes and More will not be reimbursing *** *** for any out of pocket repairs she paid, the service contract is not bumper to bumper and it does outline what is covered*** *** makes mention about a set of keysWe the dealership provide one set of keys to the customer and we keep a set until the financing is completeThis is so if we need to repossess the car we will have keys to the vehicle, if she in her free will went to get another set made any cost of that is her responsibilityLandis Corvettes and More will not be reimbursing her for any keys she went to get made on her ownShe make mention about us not reporting on her credit report, we are a “buy here pay” dealership for high risk customersWe do not even pull customers credit reports when applying for the loan, therefor would not be reporting on their credit reports when making paymentsThe only time we would reflect on the customer's credit report is if the customer defaulted on the loan and we filed a claim against them in court and the judge would place a judgment against them for the defaulted loan amount*** *** moved to NJ on November 1, she waited till January 5, before she even reached out to Landis Corvettes about a title changeWhen she did reach out to us she used an email address of a salesman that is no longer with us however luckily his email was forwarded to another salesman MarkShe waited a total of days after moving to reach out to us and expected the transfer to be done immediately because she was in a time crunchHow is her lack of care for timing any fault of Landis Corvettes and More? Mark received the email on 1/5/responded to her immediately and processed the change through the DMVThe state handles vehicle titles once we process the request we have no control over the timing that it takes, *** *** did not reach out to us after 1/5/15; my salesman while going through emails came across their email conversation and out curiosity he emailed *** *** again checking to see if she got the title change as neededThis took place on 2/17/15, *** *** simply replied “no I have not heard anything from them (meaning NJ department of motor vehicles) saying they got it yet”.The next day on 2/18/the salesman Mark received an email from *** *** stating that she was on the phone with NJ department of motor vehicles for minutes was told would have a fine and she had to contact a fraud department and she was upset that the title was still not received*** *** never once followed up with us or complained to us from 1/15/till 2/17/when my salesman emailed her and not that she is facing fines she wants to make complaints against Landis Corvettes and MoreIt was *** ***’s lack of urgency from November till January to contact us about the title transfer and her lack of follow from 1/15/to 2/17/that put her in the position she is in nowAttached will be a copy of the back and forth email between Mark and *** *** along with a copy of the electronic title action activity showing that Landis Corvettes and More processed her request on 1/5/Landis Corvettes and More will not settle or agree to any of *** ***’s “terms or wants”If she wants to return the vehicle she may due so however she will be held to the responsibilities and the agreement she signed to on her auto loan and she will be considered in default of the loanIn turn Landis Corvettes and More will proceed with the legal ramifications that are outlined in her contract under the “default” sectionLandis Corvettes and More has no interest in further discussing the issue at hand and have felt that we have done what we can on our end to provide *** *** with what she needed.Sincerely,Finance ManagerKim R

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. There are still inconsistency has neither *** NOR *** showed me the heating/cooling systemI am done with the company and the information they are providing and do not want any further communications in dealing with this facility
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: we never received any invoices only received them nowI believe that the statement she sent is not true and honestWhy is the credit manager submitting this information when I feel it should come from the service department managerYes the did replace the gas cap but with the wrong oneI remember her telling us that if we had issues, we need to speak to the service department because financing is totally separate from service When it comes to the issue with the radiator, we knew and we where going to replace itIf they replaced the bushings, they never got our permission and never showed us the old ones...As far as the heater control head, it is the same as ** ***'s *** which he has owned since So, I feel that he knows what he is talking about because the *** is doing the same thing his doesAs far as informing them every time the check engine light goes onit was getting very old very fastThey where told many times Why should I have to call days after inspection to tell them, the light in on againThat crap was getting very old and running it back and forthAlso, didn't know if they where keeping it and for how longNever provided a rental
Regards,
*** ***

October 20, Dear Sir or Madam,I have received *** ***’s response in regards to her complaint and have reviewed it with the garage manager Rick as well*** *** continues to bring up the issue of not being provided a rental car while her car was being servicedThis will be the last time I acknowledge this portion of her complaint for I have already done so three timesLandis Corvettes and More just like any other garage unless otherwise in a service contract does NOT offer rentals while a car is in for service or under any other circumstancesThe only way a customer would get a rental while the car was being serviced is if their personal insurance covered it or their service plan covered it, even still Landis Corvettes and More would not be involved in the matterAgain we have a sign in the customer area that clearly states NO RENTALS; therefore I would like to stop responding to this portion of her complaint*** *** says that there is a law that states we as a garage must show the customer the parts that we removed from the customer’s car before replacing them, there is no such law and I would like to see what law she is referencing*** *** states she had a GM certified mechanic look at the vehicle and diagnosed the issue, if this is the case why did she not have that mechanic fix the issue with the heater control head, being that this isn’t a covered item under her service contract so she can take it anywhere to be fixed? She states that this same GM certified mechanic stated the vehicle must be driven to miles for monitors would Set after repair, our garage Manager Rick is a certified GM mechanic for years and if a vehicle is driven under the correct “drive cycle” perimeters a vehicles monitors can be set within milesI feel at this point with *** ***’s complaint it is a back and forth with me giving her the same answer for the disputes she continues to repeat in each complaintLandis Corvette’s and more went months of hearing no issues from her about her vehicle, we have no interest in giving her any money back for her vehicleShe turned her vehicle in stating that her husband has health problem and can no longer afford the vehicleShe was offered a refinance to lower the payments and a temporary payment plan to help her get back on her feet and she refusedShortly after she returned her vehicle she received a letter stating that she would be held responsible for her deficiency balance and now this comes about*** ***’s vehicle will be closed out as of October 30, 2014, and she at that time till be notified of her deficiency balanceIf any further questions or disputes arise other than the ones I have answered three times please feel free to contract me.Sincerely, Finance Manager Kira R

We have no record of such sale of this customer and our company does not credit report.

June 19, 2014
To whom this may concern:I have reviewed the complaint and please consider the following as Landis Corvettes and [redacted] response. [redacted] brought his vehicle to our garage for an oil change, state inspection and Emissions. In order for his vehicle to pass it needed rear...

brakes and rotors, our garage manager [redacted] contacted [redacted] and made him aware of this. Prior to bring the vehicle in on /4/14 for repairs [redacted] spoke with salesman [redacted] and [redacted] on /3/14 and told them that he was short on the money and would not have the funds to pay for what would be needed up front. [redacted] is a valued customer and both salesmen said that we would work with him as far as paying back the balance. At no point did either salesmen tell him or go into detail on how repayment would work, [redacted] was happy and left at that time. Once it was determined what the vehicle needed our garage manager [redacted] called and made him aware of the repairs needed and the cost and [redacted] gave the ok” for the repairs. At no point was he ever told breaks and rotors are a covered item under his warranty. Attached is a copy of what his warranty covers which is the same thing he received when he purchased his vehicle and nowhere does it state that rotors and breaks are a covered item. The work was completed and [redacted] picked his car up was given the invoice (which is also attached) and was told that the garage balance would be handled with his car payment. At Landis Corvettes and More customers are given three options to pay, they can come in with a check or money order or pay on a third party payment system through the internet with their credit cards. Being that the third party payment system is not set up to take payment for a garage bill the customer would need to come in person to make both garage payment and car payment, this secures that Landis Corvettes will get paid for the garage services that were rendered to the customer. [redacted] went online to make is car payment but he was not able to because he had an outstanding garage bill. [redacted] contacted me about the issue on Monday /16/14 by phone, I tried to explain to him that when a customer has an outstanding garage bill he must come in person to pay So that the bill gets cleared up and not forgotten. I told him that if he was only able to make his biweekly car payment that was fine that the payment would be applied to his garage bill and the car payment would be deferred and he would receive his normal code for the vehicle to be operational. He was upset he said that he was told that the repairs would be added into the balance, I told him in order to do it that way I would need to refinance him which would create a whole new contract and would make his normal payments go up and he agreed he did not want to do that. I did apologize to him if the salesmen were not clear with how repayment would work and that I would handle that issue internally. [redacted] still was not happy he continued yelling and stating that he did not want to come here in person to pay. I told him unfortunately that is the only way payment would be accepted, and the only way a code could be generated is when payment is made. At no point did I tell him I didnt care and at no point did I demand full payment of the garage bill. I did tell him that if he did not want to make multiple trips to our office then he did have the option in paying the garage bill in full and we would still deferred the car payment for him. [redacted] continued to be irate on the phone with meI did have to end the phone call with him. [redacted] showed up later that evening and paid only 200.00, which still leaves him an outstanding garage balance of 86.95, as promised his car payment was deferred and a full code was generated. His next car payment is due on /28/14; he will be expected to come in personally to make that payment. If he is not able to pay extra a portion of the car payment will be deferred so that the garage bill will be paid off and [redacted] canresume payment online as he wishes. If you have any further questions or concerns please feel free to contact me.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
So let me get this right... there is no law protecting a consumer on having work done on a vehicle without seeing the parts being replaced.... Ok, I will let the issue go with the rental.... but as far as the other issues, no.... I didn't say my car was taken to the GM certified mechanic, my husband's was.... Furthermore, I should not have to tell them time and time again about the check engine light.....they knew about the check engine light several times... That's funny, I spoke to a PSP trooper who handles inspections both for cars and school buses, he states the norm for resetting the computer is 100 to 150 miles.  As for Rick saying 10 to 15 miles is wrong.... I picked up my vehicle after the inspection, drove it home and the next morning went to work.... by then it should have had the 10 to 15 miles on it for the light to go out.... Well first thing,,, picked it up, no check engine light on.... go to work the next day in AM and guess what... the check engine light came on and stayed on...(Rick was called as soon as it came on)... By this time I was tired of calling and repeating myself about the light.... so I drove it all winter with the light on....WAS TIRED OF THE BULL AND RUN AROUND I GOT... ALWAYS SAYING BRING IT OVER.....I SHOULD NOT HAVE TO BRING SOMETHING BACK TIME AND TIME AGAIN IF THEY  FIXED THE PROBLEM CORRECTLY. TAKING TIME OUT OF MY SCHEDULE AND WASTING FUEL... AND AS FAR AS BEING OFFERED A MODIFIED PAYMENT PLAN,.....NOTHING WAS SAID. IF ANYTHING WAS SAID, I WOULD LIKE TO KNOW WHEN...
Regards,
[redacted]

May 14, 2014
To whom this may concern:
I have just received and reviewed the complaint made against Landis Corvettes and More as of today's date. **. [redacted] purchased a 2003 [redacted] from our dealership on April 15, 2014, prior to purchasing the vehicle she had a chance...

to test drive the vehicle and freely inspect the ins and outs of the vehicle, and no complaints were made at that time. A few days later she did contact us and tell us that her vehicle was making a squealing” noise, check engine light was on and not producing heat. At this time there was no mention of the seals falling off when she made her first complaint. The squealing was from dry belts due to the vehicle sitting on our lot for about five months. The belts were oiled and no sounds were heard after that. The no heat issue was due to **. [redacted] not knowing how to work the temperature controls in the vehicle. It is a digital setting controller, if you have it set at 70 degrees the air will only blow warm till it reaches 70 degrees; she was shown how to properly use the controls once she picked the car back up. The check engine light came on due to the calibrator converter going out, which no one could have predicted would happen. She brought the vehicle in on a Thursday and we ended up having to keep it over the weekend but was returned to her on a Monday, therefore she was not without a vehicle for a long period of time. **. [redacted] is correct in saying that we were unwilling to give her a rental without her providing her credit card to pay for it up front. By doing it this way it keeps Landis from being responsible for any issues that go on when the rental vehicle is in the possession of the customer. We had an issue last year where one of the customers got a D.in a rental vehicle under our name and we are no longer willing to take that risk. **. [redacted] called my office sometime around May , 2014 to let me know the car was coming in and complained and questioned why her vehicle was beeping the late beep. It wasn't till this time that she mentioned to me about the rear passenger door seals falling off and I contacted my garage right away telling them to add it to the work order. **. [redacted]s payment contract (which is attached) clearly states when her first and last payment is due, the amount of each payment and the frequency of the payments to be made, she called me after her first due date Stating that she shouldn't owe anything because our online payment system states she is due May 16, 2014. Our payment system doesn't back date a due date, because she logged in after May 2, 2014 it listed her past due amount (not a date) her next due which was May 16, 2014 (she is due biweekly) and the amount of that payment. I explained this to **. [redacted] and because she said she did not have the funds, was new to the system and a new customer, I deferred the first payment with NO late fee or penalty to her. **. [redacted] picked her car up from us with having to pay NOTHING, we fixed everything she asked without a cost to her or having to use

5/22/2014
To whom this may concern,I have received [redacted] second complaint and have reviewed it with her salesman. I was incorrect in stating that she test drove the vehicle, she did however do an inspection of the car with her daughter present. She liked that the radio in the vehicle had an MP3 hook and all that she asked to be done to the vehicle at the time was to have the headlights cleaned. She and her daughter actually looked through two vehicles and in her own free will chose to agree on a vehicle that she was not able to test drive due to a dead battery. She asked that [redacted] test drive the vehicle and fix what was needed prior to her picking it up. [redacted] offered to put a new battery in it so she could test drive it herself, however she was in a hurry and had no time to wait. [redacted] again in the second complaint talked about the back door seals, again the issue wasn't brought to Landis' attention until days/weeks later when she left with the vehicle and we did fix it once she complained. She states in her second complaint that no one showed her how to work the temperature controls in her vehicle, my garage manager [redacted] showed her as well as the garage intake office representative [redacted]. Not only did we fix everything for free for her, the time she was without a car we provided a rental car which was not charged to her and was against our policy on rentals. However, because she was a new customer her salesman assumed the liability for her to be in a rental under Landis Corvettes and More. [redacted] is correct in stating that her car was repossessed, she is considered high risk” and we do not wish to continue business with her. She failed to make her first payment, blamed it on an internet payment website showing a different date; however she received her contract showing when her first payment was due and didnt even attempt to contact us to confirm which date was correct. Again the payment website only shows the next due payment and she logged in to the website three days after her payment was due. When she called three days after her due date I asked her for the payment and she said she spent it. Not only did she fail to make payment she failed to maintain active insurance, she had no insurance on the vehicle since /29/2014 which I did send proof of in my prior response. Per her signed contract she is to maintain timely payments as well as insurance and within the first month of having her vehicle she broke her contract twice. We repossessed her car on 5/15/14 and sent her notification that her financing was revoked due to the two issues. She has the option to get financing through another facility and purchase the vehicle out right. If there are any further questions or concerns please dont hesitate to contact our office.Sincerely,

March 2, 2015
This is response to [redacted]’s second complaint, Landis Corvettes and More have always had the title for the vehicle in question, All of our titles are electronically stored, we do not keep physical titles unless the vehicle is paid in full by the customer and we then order it for that customer. The process was to convert the electronic title to paper and have it sent to us, that is the “hold up” from the state we are referencing. Per the application from the state of New Jersey we were not able to transfer the electronic title straight to New Jersey because the application needed to be attached with the title. The title and [redacted]'s application has been sent out and the state of New Jersey should have it in their possession as of 3/3/15. As far as the service contract warranty [redacted] indeed is able to use it in other states however like previously explained as a courtesy we do not balance bill or charge tax on covered repaired items. The service contract still helps with cost for covered items. No service contract warranty refund will be given. If [redacted] would like to return the car that is her choice and her choice only, I can and will not advise her on what she should or should not do. I can only state the facts and those are that she will not be given any such refund she is requesting and Landis Corvettes and More will hold her to the default guidelines outlined in her purchase agreement that she signed. [redacted] and only [redacted] can make the choice on how she would like to proceed.
Sincerely,
Finance Manager
Kira R.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
February 26, 2015
Re:  [redacted] ID
#[redacted]
To Whom It May Concern,
I am writing this in response to the reply from Landis
Corvettes response to my claim with you. 
They have many of their facts incorrect, I would like to address all of
them.  In regards to the warranty that
was purchased.  I in fact did call the
800 number to the warranty company.  It
was the warranty company that informed me that I needed to take it to Landis
for warranty repairs because of an agreement they have with Landis.  When I spoke to Landis after speaking with
the warranty company, Landis tried to tell me that it was incorrect.  So who am I supposed to believe?  The warranty company was paid so I would have
to assume that their response was correct.  However, If what Landis is saying is correct
and I can in fact go elsewhere for repairs but it will only cover a small
portion of the labor costs it will still end up costing me  quite a bit of money out of pocket. So, what
good would the warranty be at this point? 
Again, saying that this is actually true, none of this was explained to
me at the time of purchase.  For in fact
if this was properly explained to me in detail, I would not have purchased this
warranty.  Once again, I did contact the
warranty company directly in fact more than once and was told the same thing
each time.  That I needed to take the
vehicle back to Landis for warranty work. 
Landis corporation is 100% incorrect about the date I in
fact moved to New Jersey.  The November 1st date they are using is the
day I started my new job in New
Jersey.  That
is not the date I moved to New Jersey.  I was commuting back and forth from that date
in order to go to work.  I was still a Pennsylvania resident at
that time, so there was no need for a title change yet.  My actual move date was December 22,
2014.  On December 26th I went to the
Medford NJ DMV, to find out all that was needed in order for me to be legal in New Jersey.  On December 29th, 2014 I faxed the proper
paperwork to Landis.  When I obtained the
rest of the paperwork needed for my drivers license I went back and obtained it
on January 3, 2015.  At this point I
still was not notified by Landis that they received the fax with the information
for the title transfer. According to New Jersey DMV paperwork they are to
notify me at the same time they send the title to the state.  I was never notified by them.  I re-faxed on January 15th, 2015 just to make
sure they received it. I also sent an email on to my salesperson Keith S[redacted]
the same day incase their fax was not working. 
I was not aware that he was no longer employed by them.  How could I know that?    So
Landis's claim, that I waited 66 days to reach out to them is 100%
incorrect.  As you can see, I started the
process 1 week after moving to New
Jersey.  Again
Landis is incorrect about when I reached out to them pertaining to this
matter.  Looking at their response to my
claim, they are stating that they "supposedly" processed with the
state the paperwork on January 5th, 2015. 
If in fact this is true then it is very obvious that they received my
fax prior to January 5th. But again, they never informed me of this, as
required by law shown on the paperwork from the State of New Jersey. 
So why are they claiming that I did not reach out to them in a timely manner? 
I waited to hear from them approximately two weeks to give
them time to do what was neccessary, and then send to New Jersey. 
This is when I sent an email to my salesperson to see if he could find
out any information about this.  I was
contacted back by a different salesperson since the person I was dealing with
is no longer employed there.  He stated
on January 15th,2015 that it was processed on January 5th, 2015 and that I was
on the states timeline.    I waited to
see if I would hear from them and when I still had not received any contact
from anyone at Landis I then sent an email to Mark R[redacted] on February 9th
at 9:30 am.  I did not receive any reply.  We also contacted Sue L[redacted] via her cell
phone received no answer left a voice message for her to contact either myself
on my cell, my fiancée on his cell or on the house number. And as usual we
never received a return call. At that point, I then contacted an attorney and  the State Police of Pennsylvania, was told it
should not take that long to process a title release to another state.  I was given the number to the vehicle fraud
department of the state police in Reading I was
to talk to  Trouper [redacted], in his absence
they gave me to the Fraud Department trooper in Jamestown. 
He stated he would look into this since it should not take this long.    He did state that since they own the
vehicle they are responsible if there are any fines.  Mark R[redacted] finally emailed me on
February 17, 2015 asking if I heard anything from New Jersey about the title.  I responded back that I had not and that I
had spent 55 minutes with the DMV to find that the title still has not been
released to them and I still can not get registered in New Jersey. 
In closing, I would like to raise a very important point.  I purchased this vehicle from Landis who
holds the title of this vehicle.  They
are a car dealership, which means they must have the titles to the vehicles
they are selling.  How is it they do not
have the title to this vehicle?! 
According to the DMV all the lien holder needs to do is supply the
information along with the title and it will be processed and sent back to them
directly.  So why if they are the owners
of the vehicle they sold me would they need to contact Harrisburg regarding this title?  If in fact they are the true owner and hold
the title, Harrisburg
doesn't need to be involved at all.  Landis
needs to process the proper paperwork to the DMV themselves.  Am I to believe that Landis does not have the
title?  That would be the only conclusion
I can make for it to take this long.  And
if that is the case how are they accepting payments on a vehicle they do not
own?  After speaking with the Vehicle
Fraud department of Pennsylvania
and they themselves not understanding what the hold up is something else must
be going on.  They either lost the title
over the five months that I have been paying on it or they never had it to
begin with? As a matter a fact, let's use Mark R[redacted]'s own email to me
from  Jan 15th. This was also included in
Landis's response to my claim, so that you'll see I'm stating exactly what he
wrote. "When you're dealing with the state you are on their timeline. Once
the PA title comes in it will be forwarded to the proper office in NJ".
It's obvious to me that Landis either does not have, or never did have the
title. Those words are exactly out of Marks email to me. Again, why the need
for Harrisburg?
Landis themselves should have the title, unless they never did the proper
paperwork to begin with, and now they are back peddling trying to get the
paperwork straightened out. So now I have to suffer for their mistakes?!
So since it's obvious that this was not handled by Landis
correctly from the beginning, and the FACT that I can still not get my vehicle
registered in New Jersey, I am going back to my original complaint. I can not
continue to drive a vehicle without proper registration, it's illegal.  I want to return the car, get my deposit
refunded, not have my credit affected negatively because of THEIR mistake, and
I will purchase a vehicle from a reputable dealership here in New Jersey where
I will be able to have it registered in my name legally, and as it should be.
I will await your response.
Sincerely,
[redacted]

September 29, 2014
Dear Sir/Madam:I have received the complaint from [redacted] against Landis Corvettes and have reviewed it with all parties involved. **. [redacted] purchased a 1998 [redacted] VIN# [redacted] on 3/2/13 from Landis Corvettes and more. On 4/4/13 the...

above mentioned vehicle was brought to our garage for a check engine light and rear wiper issue. At that time [redacted]’s husband did speak to our garage manager Rick about his concerns with the heat in the vehicle. It turned out that **. [redacted] was not setting the heating controls correctly and Rick was able to show him how to properly use the heat settings. At the time of service the garage was able to fix what they believed was the issues with the vehicle for at the time of returning the car back to **. [redacted] the check engine light was off and rear wiper in working order. Please review the attached invoice numbered #1, which shows the work that was done at this time. There was no charge for the services; the balance that is listed was to turn into her warranty. Unfortunately, a week or so later on 4/11/13 Ms. [redacted] did need to stop by again with the vehicle for the check engine light came back on and for some reason the wiper had stopped working. The garage manager Rick checked the gas cap of the vehicle and found it was no good. We have a parts store 2 blocks up from us and were able to immediately get a new gas cap to fix the issue. The rear wiper stopped working because there was a blown fuse which we then replaced. This was an in and out service she was not left without a vehicle at this time of service. Please see the attached invoice numbered #2, there is no cost because of it being a quick service and the fact **. [redacted] was in recently Landis Corvettes covered the cost and did not submit to [redacted]’s warranty. We did not hear anything further from **. [redacted] until she contacted the garage manager Rick about wanting to get the car inspected by her personal mechanic. We tell all our customers that with going to an outside mechanic you run the risk of getting charged outside of your warranty. When we service our own cars and run repairs through the customers warranty we do not charge the customer sales tax nor the difference of what warranty may not cover in full. Landis Corvettes expect payment from the warranty company as payment in full which other garages do not. With that being said **. [redacted] scheduled her appointment and brought the car in for service on 9/17/13. A state inspection was completed on the car and they found that the radiator needed to be replaced as well as sway bar bushings. Please see attached invoice numbered #3, the balance was not charged to customer it was charged through her warranty. As a courtesy we even covered the cost of her inspection since she did not have brand new inspection stickers at the time of purchase. The car was returned to **. [redacted] and we have not heard nor serviced her car since. In her complaint she mentions not being offered a car rental. Our policy is not to give car rentals due to an unforeseen incident with a past customer. There is a sign that states this in the customer service entrance of the garage for all customers to see. The last contact that Landis Corvettes have had with **. [redacted] is the day after she cleaned her car out took the plate off the vehicle and let it sit overnight on our lot. I Kira R[redacted] the finance manager called her on 8/22/14 and asked her what her intensions were with the vehicle. She stated that her husband was very ill and she could not afford the vehicle while paying for his medicine. I offered to refinance her so that her payments would we be lower and she refused. I explained to her that if she were not to regain the vehicle within the 15 day time period the vehicle would be sold and restocked and if there was a deficiency balance on the account she would owe that. She asked what would happen if she did not pay that balance, I advised her per her contract we would take the necessary procedures to have the courts enforce payment. She hung up on me and have not spoken to her since nor heard from her since this complaint. I hope that my documents help to shed some light on the situation and please feel free to contact my office with any further questions you may have.Sincerely, Finance Manager Kira R

September 2, 2014
To whom this may concern:I have received and reviewed the above consumer’s dispute. [redacted] on July 11, 2014 purchased a 2006 [redacted] from Landis Corvettes and More with a $3,000.00 deposit. Unfortunately, [redacted]’s vehicle had an electrical issue that...

was undetected as the car sat on the lot to be sold, as well as when [redacted] test drove the vehicle. After [redacted] had the vehicle several days he did make a service appointment due to the check engine light being on. The vehicle was in our shop on 7/22/14 (please see attached invoice) and the garage fixed what they thought was the issue and the check engine light was off at the time of returning the car to [redacted]. The invoice does have a balance, which as [redacted] stated was covered by warranty and was not charged to him. The vehicles check engine light did come on again and at this point was taken to the [redacted] dealership on 8/5/14, which has a [redacted] technician to look over the vehicle. They did find it was and electrical issue and the vehicle was fixed as of 8/15/14 (please see 2nd attached invoice). During the time that the vehicle was out of service [redacted] did make two car payments totaling $272.00 (please see 3rd attachment payment history). [redacted] was notified that the vehicle was finished and could pick the vehicle up, no cost to him. [redacted] refused to pick up the vehicle, he stated to the salesman Keith that his Aunt [redacted] thought it was not a good idea to take the car back since it had an electrical issue. [redacted] started talking on behalf of [redacted] with his salesman Keith and then was given the option to get into a different vehicle. [redacted] called the salesman to set up a time to come in to look and test drive other vehicles. Later that same day [redacted]’s Aunt [redacted] called in stating that [redacted] would not be getting another vehicle from us, for she was giving him her vehicle and that she wanted all his money back. Keith the salesman reviewed the issues with the owner of our dealership and came to the conclusion that we would offer only half of the $3,000.00 deposit back which would be a refund of $1,500.00. [redacted] signed a binding contract stating that he would complete the full purchase price of the vehicle to term, he made no notation of any issues before purchasing the vehicle, and we honored his warranty and fixed his vehicle for absolutely no charge to [redacted]. He was also given an extended courtesy on the option of getting a new vehicle and he still refused along with the $1,500.00 refund. If any further information is needed or any further questions need to be answered, please feel free to contact me at your earliest convince.Sincerely,
Finance ManagerKira R

Review: My fiancée ([redacted]) and I bought a car from landis. it has a remote shut off if the payment is not made. since its under warranty for the rotors and brakes we took it up there (as we have before) for inspection and emissions. I spoke to [redacted] and [redacted] about doing the work and then adding the insp/emissions to the loan. they said yes no problem [redacted]. that was on june 3rd. I have since picked up the car and went to make my car payment and I did but my car wont start. I called up to speak to them and I spoke with a woman. I explained the situation to her and she said she didnt care and that she was in charge and if I don't pay the additional 300.00 dollars the car wont start. basically blackmailing me. aside from that the contract states they are only supposed to be able to shut off due to lack of CAR PAYMENT which has been paid.Desired Settlement: waive extra fees and make others aware of how they do business

Business

Response:

June 19, 2014To whom this may concern:I have reviewed the complaint and please consider the following as Landis Corvettes and [redacted] response. [redacted] brought his vehicle to our garage for an oil change, state inspection and Emissions. In order for his vehicle to pass it needed rear brakes and rotors, our garage manager [redacted] contacted [redacted] and made him aware of this. Prior to bring the vehicle in on /4/14 for repairs [redacted] spoke with salesman [redacted] and [redacted] on /3/14 and told them that he was short on the money and would not have the funds to pay for what would be needed up front. [redacted] is a valued customer and both salesmen said that we would work with him as far as paying back the balance. At no point did either salesmen tell him or go into detail on how repayment would work, [redacted] was happy and left at that time. Once it was determined what the vehicle needed our garage manager [redacted] called and made him aware of the repairs needed and the cost and [redacted] gave the ok” for the repairs. At no point was he ever told breaks and rotors are a covered item under his warranty. Attached is a copy of what his warranty covers which is the same thing he received when he purchased his vehicle and nowhere does it state that rotors and breaks are a covered item. The work was completed and [redacted] picked his car up was given the invoice (which is also attached) and was told that the garage balance would be handled with his car payment. At Landis Corvettes and More customers are given three options to pay, they can come in with a check or money order or pay on a third party payment system through the internet with their credit cards. Being that the third party payment system is not set up to take payment for a garage bill the customer would need to come in person to make both garage payment and car payment, this secures that Landis Corvettes will get paid for the garage services that were rendered to the customer. [redacted] went online to make is car payment but he was not able to because he had an outstanding garage bill. [redacted] contacted me about the issue on Monday /16/14 by phone, I tried to explain to him that when a customer has an outstanding garage bill he must come in person to pay So that the bill gets cleared up and not forgotten. I told him that if he was only able to make his biweekly car payment that was fine that the payment would be applied to his garage bill and the car payment would be deferred and he would receive his normal code for the vehicle to be operational. He was upset he said that he was told that the repairs would be added into the balance, I told him in order to do it that way I would need to refinance him which would create a whole new contract and would make his normal payments go up and he agreed he did not want to do that. I did apologize to him if the salesmen were not clear with how repayment would work and that I would handle that issue internally. [redacted] still was not happy he continued yelling and stating that he did not want to come here in person to pay. I told him unfortunately that is the only way payment would be accepted, and the only way a code could be generated is when payment is made. At no point did I tell him I didnt care and at no point did I demand full payment of the garage bill. I did tell him that if he did not want to make multiple trips to our office then he did have the option in paying the garage bill in full and we would still deferred the car payment for him. [redacted] continued to be irate on the phone with meI did have to end the phone call with him. [redacted] showed up later that evening and paid only 200.00, which still leaves him an outstanding garage balance of 86.95, as promised his car payment was deferred and a full code was generated. His next car payment is due on /28/14; he will be expected to come in personally to make that payment. If he is not able to pay extra a portion of the car payment will be deferred so that the garage bill will be paid off and [redacted] canresume payment online as he wishes. If you have any further questions or concerns please feel free to contact me.Sincerely,

Review: My boyfriend and I purchased a used vehicle, 2007 Nissan Sentra, from Landis Corvettes on February 11, 2013. We had the car for no less than a week before problems emerged. We were told a new battery was going to be put in the car before we picked the car up. Within a week of purchasing the battery had died. We got the car back and a few days later the car would not start. For the second time in a week, the car had to be towed to the shop. After getting the car back, a couple days later the car would not start again. Having put $1500 as a down payment, we were told we would receive a full refund. We returned the car on Friday, March 15, 2013, and was only refunded $782.34. We were told we could not be given the full amount because the remaining balance was sent to the State for sales tax. After speaking with various reputable car salesmen, we were told all Landis Corvettes need to do is request a refund from the state and that all of our $1500 should be refunded to us. Landis Corvettes will no longer answer or return our phone calls.Desired Settlement: Landis Corvettes gives us our entire refund, remaining balance of $717.66.

Review: on 4/15/14 I purchased a 2003 [redacted]. By the 2nd day of driving all the of the belts on the vehicle were squealing. By the middle of the 3rd day the check engine light was now on and no warm air was coming from the upper vents. The car was sent to their shop and stayed there for 6 days. It turned out it needed a new catalytic converter and all new belts. This caused me to miss an important doctor appointment at the [redacted] Hospital of [redacted] for my 11 year old daughter. The provided me with a rental that they wanted to be to pay for up front, to which I refused and had them pay out of pocked. Once I received the car back, I noticed the top air vents were not corrected and this was reported to them; as of today 5/5/14 still have not received any feedback. When all of these issues began I contacted them asking to speak to a manager about the sale price of my vehicle as it was not worth the money spent at the time of sale (due to all the problems). Never received a call or email to discuss.

It was noted on my paperwork that the first payment was due on 5/2. When I went online to set up payments, it indicated that had changed and my first payment was now due on 5/16. So I proceeded to set up recurring payments. Come to find out, they have now shut off my car for not making a payment, when the online system clearly indicated due 5/16 (today is 5/5/14). Also, as of 5/4/14 the stripping on the back doors is falling off causing problems when trying to shut the doors.

The car that was sold to me in not in good condition, their responses have been minimal and I am missing time at work. This car continues to have issues arise and I do not feel it was a fair deal.Desired Settlement: I am open to a few outcomes:

1 - they take the care back and I am provided with a more reliable vehicle (at the same price or lower)

2 - the car is returned to them and the loan is cancelled

3 - the car is fixed from top to bottom and my loan amount is lowered to price that is consistent with the cars worth'

Business

Response:

May 14, 2014To whom this may concern:I have just received and reviewed the complaint made against Landis Corvettes and More as of today's date. **. [redacted] purchased a 2003 [redacted] from our dealership on April 15, 2014, prior to purchasing the vehicle she had a chance to test drive the vehicle and freely inspect the ins and outs of the vehicle, and no complaints were made at that time. A few days later she did contact us and tell us that her vehicle was making a squealing” noise, check engine light was on and not producing heat. At this time there was no mention of the seals falling off when she made her first complaint. The squealing was from dry belts due to the vehicle sitting on our lot for about five months. The belts were oiled and no sounds were heard after that. The no heat issue was due to **. [redacted] not knowing how to work the temperature controls in the vehicle. It is a digital setting controller, if you have it set at 70 degrees the air will only blow warm till it reaches 70 degrees; she was shown how to properly use the controls once she picked the car back up. The check engine light came on due to the calibrator converter going out, which no one could have predicted would happen. She brought the vehicle in on a Thursday and we ended up having to keep it over the weekend but was returned to her on a Monday, therefore she was not without a vehicle for a long period of time. **. [redacted] is correct in saying that we were unwilling to give her a rental without her providing her credit card to pay for it up front. By doing it this way it keeps Landis from being responsible for any issues that go on when the rental vehicle is in the possession of the customer. We had an issue last year where one of the customers got a D.in a rental vehicle under our name and we are no longer willing to take that risk. **. [redacted] called my office sometime around May , 2014 to let me know the car was coming in and complained and questioned why her vehicle was beeping the late beep. It wasn't till this time that she mentioned to me about the rear passenger door seals falling off and I contacted my garage right away telling them to add it to the work order. **. [redacted]s payment contract (which is attached) clearly states when her first and last payment is due, the amount of each payment and the frequency of the payments to be made, she called me after her first due date Stating that she shouldn't owe anything because our online payment system states she is due May 16, 2014. Our payment system doesn't back date a due date, because she logged in after May 2, 2014 it listed her past due amount (not a date) her next due which was May 16, 2014 (she is due biweekly) and the amount of that payment. I explained this to **. [redacted] and because she said she did not have the funds, was new to the system and a new customer, I deferred the first payment with NO late fee or penalty to her. **. [redacted] picked her car up from us with having to pay NOTHING, we fixed everything she asked without a cost to her or having to use

Business

Response:

5/22/2014To whom this may concern,I have received [redacted] second complaint and have reviewed it with her salesman. I was incorrect in stating that she test drove the vehicle, she did however do an inspection of the car with her daughter present. She liked that the radio in the vehicle had an MP3 hook and all that she asked to be done to the vehicle at the time was to have the headlights cleaned. She and her daughter actually looked through two vehicles and in her own free will chose to agree on a vehicle that she was not able to test drive due to a dead battery. She asked that [redacted] test drive the vehicle and fix what was needed prior to her picking it up. [redacted] offered to put a new battery in it so she could test drive it herself, however she was in a hurry and had no time to wait. [redacted] again in the second complaint talked about the back door seals, again the issue wasn't brought to Landis' attention until days/weeks later when she left with the vehicle and we did fix it once she complained. She states in her second complaint that no one showed her how to work the temperature controls in her vehicle, my garage manager [redacted] showed her as well as the garage intake office representative [redacted]. Not only did we fix everything for free for her, the time she was without a car we provided a rental car which was not charged to her and was against our policy on rentals. However, because she was a new customer her salesman assumed the liability for her to be in a rental under Landis Corvettes and More. [redacted] is correct in stating that her car was repossessed, she is considered high risk” and we do not wish to continue business with her. She failed to make her first payment, blamed it on an internet payment website showing a different date; however she received her contract showing when her first payment was due and didnt even attempt to contact us to confirm which date was correct. Again the payment website only shows the next due payment and she logged in to the website three days after her payment was due. When she called three days after her due date I asked her for the payment and she said she spent it. Not only did she fail to make payment she failed to maintain active insurance, she had no insurance on the vehicle since /29/2014 which I did send proof of in my prior response. Per her signed contract she is to maintain timely payments as well as insurance and within the first month of having her vehicle she broke her contract twice. We repossessed her car on 5/15/14 and sent her notification that her financing was revoked due to the two issues. She has the option to get financing through another facility and purchase the vehicle out right. If there are any further questions or concerns please dont hesitate to contact our office.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

There are still inconsistency has neither [redacted] NOR [redacted] showed me the heating/cooling system. I am done with the company and the information they are providing and do not want any further communications in dealing with this facility.

Regards,