Landis Transmission

To whom it may concern The Revdex.comIn regards to customer complaint ID # [redacted] Customer dropped car off at Landis Transmission July 2014, with a no go conditionWe pulled the transmission to check the condition of the clutch with the customer's permissionThe clutch was defective as well as the flywheelWe installed a new clutch and flywheel and still had a no go condition, We removed the transmission again and found that the differential assembly was severely broken, Customer stated that he was drag racing the car at [redacted] Raceway as well as [redacted] County Raceway, [redacted] County MdParts were not available through [redacted] anymoreCustomer authorized purchase of aftermarket differential assembly.While this was going on the car was sitting outside with windows up, through numerous very heavy rain stormsWhen customer was informed of water getting into vehicle, he stated that he knew that the trunk leaked water when raining; this may be where the water leaked in from.As per Company policy we do not release a customer's vehicle until all invoices are paid in fullCustomer was told on numerous occasions of that fact.We did our best to dry out the interior of vehicle, with constant push from the customer that he needed his car backWhen the customer did show up, customer did so without all of the funds, knowing of our policy up frontThen the customer was very upset with us for not releasing vehicle, until the invoices were fully paidThe customer was not very understanding of our full pay policy.Vehicle came to us with front bumper missing as well as both head light assembliesCustomer admitted he knew of the trunk leaking water, there will be no refund for water intrusionThe windows were upthe whole time it was hereWe are also uninclined to warranty the transmission work knowing how it is being abused prior to coming to our shop.We make every effort to accommodate all our customers, within reasonHoweverthere is certainamount of responsibility that does fall on the customer in any given situationWe take all of that into account when an issue arises.Thank you for your interest in this matter,Tim W***President Landis Transmission INC