Landlord Property Management

Property: Crossing OaksRe: Complaint response 2Date: 3-9-17Dear Mrand Mrs [redacted] ,Thank you for your most recent response regarding being charged for drawer repairLandlord Property Management has not changed our stance and would like to reiterate that all matters you have re stated in your most recent remarks were considered prior to you being charged.Landlord Property Management, LLC

Property: Crossing Oaks Re: Complaint statement Date: 3-1-17Mrand Mrs [redacted] ,This letter is in response to your recent complaint statement regarding being charged for a bathroom drawer repair in your home.The move in condition form you cited in your complaint is defined in your lease, paragraph 15, as a form allowing tenants to notate any damages to the property that are noticed upon move in (pictures appreciated)Note: You submitted pictures but did not include anything regarding bathroom drawer.In your move in condition form under the bathroom cabinet section, notes were as follows:(see attachment) As always, the move in condition form was taken under consideration prior to implementing any charges to your accountThe reason you were charged on this particular item is it was determined by vendors that this damage was not caused by wear and tear but tenant negligence"wear and tear" is defined in your lease, paragraph Bas deterioration that occurs without negligence, carelessness, accident or abuseThe vendors determined that the cause of the drawer damage was not wear and tear but tenant negligenceInternally and after speaking with owner, we do not see any correlation between color and water marks that were marked in your move in form, to the damage that was found (front face plate being torn in a downward motion on left side of drawer).Also wanted to respond to your claims that the owner and property manager are picking and choosing repairs to be done at your expense and that materials used to complete repair were of better quality.Since your move in date there have been completed work orders requested by you, the tenantNine of these repairs were completed at owner's expenseThe drawer at the property is one of two work orders that were charged back to you; the other —being a hair clog in the drain.The repair route utilized was because it was the less expensive alternative over replacing the entire drawer.Mrand Mrs [redacted] , since the inception of our company this is the first complaint we have ever received through the Revdex.comWe understand you were upset about the drawer repair charge, but it is our job to work in the interest of our owner and to abide by the lease agreement, its terms and definitionsWe do not feel you were charged unfairly and received ample consideration prior to being chargedAt this time the drawer charge will remain the same.Respectfully,Landlord Property Management, LLC

The Property Management seems to feel since I'm the first and only complainant, they can do as they wishI see no explanation on behalf of Property Management nor Revdex.com on the facts I presentedThat Ive been made to pay for a repair of a previously damaged item to better than received conditionWhere does Revdex.com stand on the issueMy next step may have to be legal guidance Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: ***
I am rejecting this response because: i'm not in agreeance They admitted I annotated the condition of the drawer that needed repair was not free of defectThe reason given for charging is the vendor says the damages did not look like wear and tearThe draw came apart at the seemsThe damage I noted upon moving in was water damageThat does weaken fake pressed wood beyond expectancyI was never told I would be charged for the damage, and the drawer was not returned to the original condition as when I moved in but improved and made better quality with real woodSo I am being charged for something that already had damage when I moved in to be made not original condition but new conditionNo explanation on how the vendor concluded the damage was not wear and tear, or the fact that it already had water damage that could have weakened alreadyTherefore taking all the fact into consideration I do not believe I should be charged for the repairs.
Regards,
*** ***

Property: 1214 Crossing Oaks Re: Complaint statement Date: 3-1-17Mr. and Mrs. [redacted],This letter is in response to your recent complaint statement regarding being charged for a bathroom drawer repair in your home.The move in condition form you cited in your complaint is defined in your...

lease, paragraph 15, as a form allowing tenants to notate any damages to the property that are noticed upon move in (pictures appreciated). Note: You submitted pictures but did not include anything regarding bathroom drawer.In your move in condition form under the bathroom cabinet section, notes were as follows:(see attachment) As always, the move in condition form was taken under consideration prior to implementing any charges to your account. The reason you were charged on this particular item is it was determined by vendors that this damage was not caused by normal wear and tear but tenant negligence. "Normal wear and tear" is defined in your lease, paragraph 16. B. as deterioration that occurs without negligence, carelessness, accident or abuse. The vendors determined that the cause of the drawer damage was not normal wear and tear but tenant negligence. Internally and after speaking with owner, we do not see any correlation between color and water marks that were marked in your move in form, to the damage that was found (front face plate being torn in a downward motion on left side of drawer).Also 1 wanted to respond to your claims that the owner and property manager are picking and choosing repairs to be done at your expense and that materials used to complete repair were of better quality.Since your move in date there have been 11 completed work orders requested by you, the tenant. Nine of these repairs were completed at owner's expense. The drawer at the property is one of two work orders that were charged back to you; the other —being a hair clog in the drain.The repair route utilized was because it was the less expensive alternative over replacing the entire drawer.Mr. and Mrs. [redacted], since the inception of our company this is the first complaint we have ever received through the Revdex.com. We understand you were upset about the drawer repair charge, but it is our job to work in the interest of our owner and to abide by the lease agreement, its terms and definitions. We do not feel you were charged unfairly and received ample consideration prior to being charged. At this time the drawer charge will remain the same.Respectfully,Landlord Property Management, LLC

The Property Management seems to feel since I'm the first and only complainant, they can do as they wish. I see no explanation on behalf of Property Management nor Revdex.com on the facts I presented. That Ive been made to pay for a repair of a previously damaged item to better than received condition. Where does Revdex.com stand on the issue. My next step may have to be legal guidance.   Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Property: 1214 Crossing OaksRe: Complaint response 2Date: 3-9-17Dear Mr. and Mrs. [redacted],Thank you for your most recent response regarding being charged for drawer repair. Landlord Property Management has not changed our stance and would like to reiterate that all matters you have re stated in your most recent remarks were considered prior to you being charged.Landlord Property Management, LLC