Landmark Cadillac

Initial Business Response / [redacted] (1000, 16, 2016/08/15) */ To Whom It May Concern: In regards to case # XXXXXXXX I had Mr [redacted] come to my office to review his concernsAfter review of Mr [redacted] concerns we reimbursed Mr [redacted] $for repairs that did not solve his issues with his vehicleHe agreed this was a suitable resolution to Revdex.com Case check issued on 8/1/ Sincerely, Service Manager

Febraury 20, 2018Revdex.com of central Illinois, IncNorth UniversityPeoria, IL 61615Sent via fax only to 309-681-7290Re: *** ***Case no: ***Dear Dispute Resolution Department:I am responding to the February 2, letter regarding the complaint filed by our
customer.The customer agreed to purchase a vehicle on December 20, and have Landmark obtain third party financing for the purchaseThe necessary personal information was collected from the customer and submitted to the lenderThe customer's loan was approved by the lender, subject to the lender's verification of the personal information provided by the customerThe verification process took the lender nearly a month, but ended when the customer's actual income was less than the income provided on the credit applicationAt that time the lender declined the financingWithout additional credit enhancement (more down payment, co-singer, additional income, etc.), Landmark did not have any other lenders willing to approve the financing.On Monday, February 5, days after submission of the Revdex.com complaint, the customer brought in his own check to pay for the vehicleThis has resolved the matter.Sincerely, *** ** ***Chief Financial Officer

Febraury 20, 2018Revdex.com of central Illinois, IncNorth UniversityPeoria, IL 61615Sent via fax only to 309-681-7290Re: *** ***Case no: ***Dear Dispute Resolution Department:I am responding to the February 2, letter regarding the complaint filed by our
customer.The customer agreed to purchase a vehicle on December 20, and have Landmark obtain third party financing for the purchaseThe necessary personal information was collected from the customer and submitted to the lenderThe customer's loan was approved by the lender, subject to the lender's verification of the personal information provided by the customerThe verification process took the lender nearly a month, but ended when the customer's actual income was less than the income provided on the credit applicationAt that time the lender declined the financingWithout additional credit enhancement (more down payment, co-singer, additional income, etc.), Landmark did not have any other lenders willing to approve the financing.On Monday, February 5, days after submission of the Revdex.com complaint, the customer brought in his own check to pay for the vehicleThis has resolved the matter.Sincerely, *** ** ***Chief Financial Officer

Initial Business Response /* (1000, 16, 2016/08/15) */
To Whom It May Concern:
In regards to case # XXXXXXXX I had Mr*** come to my office to review his concernsAfter review of Mr*** concerns we reimbursed Mr*** $for repairs that did not solve his issues with his
vehicleHe agreed this was a suitable resolution to Revdex.com Case check issued on 8/1/
Sincerely,
Service Manager

Initial Business Response /* (1000, 16, 2016/08/15) */
To Whom It May Concern:
In regards to case # XXXXXXXX I had Mr. [redacted] come to my office to review his concerns. After review of Mr. [redacted] concerns we reimbursed Mr. [redacted] $380.00 for repairs that did not solve his issues with his...

vehicle. He agreed this was a suitable resolution to Revdex.com Case check issued on 8/1/16.
Sincerely,
Service Manager