Landmark Chrysler-Jeep, Inc.

Initial Business Response /* (1000, 5, 2016/07/27) */
The customers purchased a Jeep Cherokee from Landmark Chrysler Jeep on 2/26/The customer brought in the vehicle on 3/22/because the radio was not operatingDiagnostic efforts revealed the radio was bad and a new radio was ordered
that same dayDue to the radio being on backlog order status, the radio did not arrive until 5/24/The new radio was installed, but it too was badAnother radio was ordered immediately, but it was also on backlog order statusThe customer was provided a free loaner vehicle at that timeThe second replacement radio arrived on 7/16/16, and the customer was called that day to make an appointment to install the new radioThe customer contacted the dealership on 7/25/to make an appointment, which took place on 7/26/Hopefully the second replacement radio operates normally
Landmark Chrysler Jeep was prompt and professional in every manner of dealing with the customersAll delays were beyond Landmark's controlIn addition, Landmark provided the customers a free loaner vehicle after the first replacement failed and until the second replacement was installedThat is over two months of free loaner vehicle usage provided to the customers
Initial Consumer Rebuttal /* (2000, 7, 2016/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for helping resolve this when I got there at on the 27th after I was told it was all done I got there it took minute s for them to find my key which was lost then when I got in it they still hadn't changed oil or rotated the tires which was also suppose to be don't it was finally ready to take home at the service department was horrible