Landmark Dodge Chrysler Jeep Ram

Tell us why here...We have tried to reach Mr [redacted] Unfortunately, both the home and work phone numbers he gave us are out of serviceI have left four messages at the number he provided you and he has not returned my callWe're not sure how to move forward

I have attached a copy of the buyers order the customer requested that she signed showing what she paid for the Jeep CherokeeI also attached a copy of the payoff check we sent to her bank in the amount of $and a copy of the invoice we mailed her with her title to her new carThe price she agreed to pay for the Jeep Cherokee was $after the factory rebates and $for her MercedesAs you can see on the buyers order that is exactly what she signed toI'm sure the DMV in Kansas didn't explain to her that they charge taxes on the rebates in Kansas and that is why the invoice shows $as the sale price since that is before the $in rebatesShe seems to be confused as to how much the car she purchased was and we would be happy to show her every piece of paper she signed if she would like to come in and do soThe MSRP on the Cherokee was $which she paid $after the rebates and we gave her $for her MercedesWhenever she would like to come meet with me so I can show her the paperwork I would be happy toI can be reached at the number below Brian P [redacted] Landmark DCJR

Landmark South's Pre-owned Manager, [redacted] , has spoken with the customer and resolved all the issues/ misunderstandingsNo further action is neededThank You [redacted] GMLandmark South Inc [redacted] **Belton, MO 64012###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have left a voicemail on the number provided for Mr***We need more information due to the customer's name is not pulling up in our databaseThank you

Good morningI have attempted to contact *** *** by telephone and have left voice mail messages and as of 4/15/at 11:am I have not received a responseI will continue to attempt to reach her by phone so that we might be able to resolve the issue and at last resort send an e mail
to her explaining that I need to speak with her to gather information in an attempt to resolvePlease note that the contract that she purchased is a national program backed and under written by MOPAR and not individual dealers so we have to follow their guidelines which are that oil contracts are non refundable and non transferrableIf she will respond and I can gather information I might be able to extend goodwill on our dealerships behalf and resolveI will keep the Revdex.com updated and informed as to progressI can be reached at ###-###-#### if there are any questions*** ***Service at Landmark South

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Their reasoning does not apply to this situationI was NOT told I was buying an oil change CONTRACT only that I was buying a package of multiple oil changes at a discount priceI am tired of hearing from the dealership that mopar contracts are not transferable or refundable when I was unaware at the time of purchasing that I would be subject to a contractI want a refund, or I will report to attorney general.
Regards,
*** ***

Landmark DCJR strives for a positive experience for both the customer and the dealership with each customer interactionWhile we regret the mechanical issue with Mr*** vehicle, these problems do happen from time to timeLandmark made every effort to make the necessary repairs in a timely
manner and to accommodate Mr*** transportation needsThe corrections to the vehicle have been made and it has been delivered back to the customer

Once being informed that Mr*** hadn't received his deposit of $back we immediately mailed him out a checkIt was mailed Monday 07/24/2017. *** ***Landmark DCJR

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12264069, and find that this resolution is satisfactory to me.
Regards,
 [redacted]

Once being informed that Mr. [redacted] hadn't received his deposit of $100. back we immediately mailed him out a check. It was mailed Monday 07/24/2017.  [redacted]Land[redacted] DCJR

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here...We have tried to reach Mr. [redacted]. Unfortunately, both the home and work phone numbers he gave us are out of service. I have left four messages at the number he provided you and he has not returned my call. We're not sure how to move forward.

Landmark South's Pre-owned Manager, [redacted], has spoken with the customer and resolved all the issues/ misunderstandings. No further action is needed. Thank You[redacted] GMLandmark South Inc[redacted]Belton, MO 64012###-###-####

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have attached a copy of the buyers order the customer requested that she signed showing what she paid for the 2015 Jeep Cherokee. I also attached a copy of the payoff check we sent to her bank in the amount of $18800 and a copy of the invoice we mailed her with her title to her new...

car. The price she agreed to pay for the 2015 Jeep Cherokee was $26858 after the factory rebates and $23000 for her 2012 Mercedes. As you can see on the buyers order that is exactly what she signed to. I'm sure the DMV in Kansas didn't explain to her that they charge taxes on the rebates in Kansas and that is why the invoice shows $29358 as the sale price since that is before the $2500 in rebates. She seems to be confused as to how much the car she purchased was and we would be happy to show her every piece of paper she signed if she would like to come in and do so. The MSRP on the Cherokee was $30975 which she paid $26858 after the rebates and we gave her $23000 for her 2012 Mercedes. Whenever she would like to come meet with me so I can show her the paperwork I would be happy to. I can be reached at the number below.  Brian P[redacted]Landmark DCJR

Management staff has been in contact with the customer and has an appointment for them to bring their vehicle in 6/29/2016 to resolve issues.Tell us why here...