Landmark Ford Lincoln

I have sent an email and left a voice mail, I need to find out more information to try to address this asap Please call meJim C [redacted] PresidentLandmark Ford Lincoln

The customer purchased the used GMC Yukon on February 5, It was not a certified vehicle and we do not certify any non-Ford used vehicles we sellThe vehicle was sold as isAfter we had taken the GMC Yukon in trade from the previous owner, we performed a used vehicle inspectionThe tires were at to 10/32nds of an inch tread, which is almost newThe brakes were to 6mm which is in the safe area but not newThere was no evidence of a sticking brake caliperWe have no idea who the customer spoke to that she said we did not check brakes as we check brakes on 100% of our used vehiclesA sticking brake caliper is not uncommon, can happen at any time and is not a maintenance itemDuring the four and a half months the customer owned the vehicle the caliper problem occurred and typically, once a caliper is stuck the brakes can wear out or be damaged within a few hundred miles or even lessThe customer was offered an opportunity to purchase an extended service contract at the time of sale but declinedCalipers would have been a covered repair of the extended service contractWhen the customer called, we offered to inspect the problem and give a substantial discount for the repair in our shopThat offer is still openWe are sorry it had a problem, but it was not a problem at the time of sale Jim C [redacted] President Landmark Ford Lincoln

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

I apologize as I was aware of the issue and thought it was resolved. The customer purchased the truck knowing it did not have a tailgate step but told the sales person he really wanted one. The sales person said he agreed we would try to solve but a solution was not promised. We
agreed if we could swap a tailgate from another truck of the same color that would work woe would do that and only charge him the price of the step and goodwill the labor. The problem was the electrical connectors for the tail gate of the trucks we tried to use were different than the customers so the assumption was it would not work
In researching today we think we may be able to swap select parts of the tailgates and not the whole gate which would solve the electrical connection problem. Our service manager is going to call the customer and invite him in to see if this solution works

There was a computer entry error when this fresh unit was entered into our inventory. There was no intent to deceive or anything else other than a simple human key punch error. This error was pointed out to us by another customer who saw it online for over $14,less than book
price. When our salesperson talked to our manager about this customer coming to buy the vehicle he informed him of the pricing error. The error was then corrected in the computer link to online pricing. Our manager never agreed to sell the vehicle for the mistaken price. The customer was notified of the error the day before they planned on coming to the dealership. We did not have a contract with them or even a deposit from them. I guess I can't blame them for wanting a good deal but not for taking advantage of a simple $10,to $key punch error. We would be happy to give them a large discount from the correct list price of $39,of $3,would give a net price of the current Kelly low book value. We apologize for the key punch error, it is not a common occurrence

Complaint: [redacted]I am rejecting this response because: This vehicle was advertised for a certain price, I spoke with a salesman who not only quoted me the same price as advertised but also sent me a picture of it listed on the MSRP. I spoke with the salesman for several days about this vehicle, this vehicle was in my price range. When I told the salesman we were going to be there the next day he changed the price. Granted I did not enter into a contract, whether this was a mistake or scam. I would assume a repeatable business would honor their mistake. Sincerely,[redacted]

I am not sure who to send this to,  this message says the customer rejected our response.   Our response does not change as they want to take advantage of a mistake that we caught and corrected before actual monetary damage was done to anyone.
 
Jim C[redacted]
President
Landmark Ford Lincoln

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I have sent an email and left a voice mail, I need to find out more information to try to address this asap.  Please call me. Jim C[redacted]PresidentLandmark Ford Lincoln

The customer purchased the used GMC Yukon on February 5, 2015. It was not a certified vehicle and we do not certify any non-Ford used vehicles we sell. The vehicle was sold as is. After we had taken the GMC Yukon in trade from the previous owner, we performed a used vehicle inspection. The tires...

were at 9 to 10/32nds of an inch tread, which is almost new. The brakes were 4 to 6mm which is in the safe area but not new. There was no evidence of a sticking brake caliper. We have no idea who the customer spoke to that she said we did not check brakes as we check brakes on 100% of our used vehicles. A sticking brake caliper is not uncommon, can happen at any time and is not a normal maintenance item. During the four and a half months the customer owned the vehicle the caliper problem occurred and typically, once a caliper is stuck the brakes can wear out or be damaged within a few hundred miles or even less. The customer was offered an opportunity to purchase an extended service contract at the time of sale but declined. Calipers would have been a covered repair of the extended service contract. When the customer called, we offered to inspect the problem and give a substantial discount for the repair in our shop. That offer is still open. We are sorry it had a problem, but it was not a problem at the time of sale.
 
Jim C[redacted]
President
Landmark Ford Lincoln