Landmark Ford

Initial Business Response / [redacted] (1000, 10, 2016/10/24) */ The customer purchased their vehicle from Landmark Ford ("Landmark") on February 5, with 89,milesLandmark's day Pre-Owned Promise covered the customer's water pump failure on February 9th, with 89,miles On April 29th, with 96,miles the customer brought in the vehicle for a noise when the vehicle was started and a screeching sound during brakingAt no cost to the customer, Landmark replaced the serpentine belt to eliminate the noise when the vehicle was startedThe brakes checked out good at that timeWhen the car was brought back in September, nearly months and 7,miles later, the right brake caliper was locked up which had caused the right brake pad to wear excessivelyBrake calipers sometimes lock up due to dirt, rust and contamination getting into the caliper pistonBrakes are not covered as they are a wear item (such as tires, wiper blades, filters, etc.) Therefore, the brake failure and subsequent costs to repair the brakes are not covered by any warranty Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business did not mention the time that I brought the car in, minutes after I found out that my brakes were in bad conditionAt this time of me bringing it in, the caliper was not yet brokenMy caliper failing happened in the period of time in which they hesitated to check my carIf they would have checked it the first time I took the car in, the caliper would not have been broken and it would have just been the brakesWhich they told me were in almost new condition months earlierBrakes do not go out in months

Landmark is committed to fixing Mr***’ Ford Fusion Landmark Ford’s Service Manager, [redacted] ***, has attempted to reach Mr [redacted] on multiple occasions at the telephone number listed on the Revdex.com complaint However, the voice mail indicates that the mailbox is full Please have Mr [redacted] contact [redacted] at [redacted] to schedule an appointment for the repair and be placed in a free loaner vehicle

Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ The customer purchased a Ford Escape Hybrid from Landmark Ford on 12/31/14, subject to a safety inspectionThe vehicle was sold with 133,odometer milesThe safety inspection was performed on 1/2/15, at which time the oil and filter was changed, front and rear brake pads replaced, air filter replaced, wiper blades replaced, tires balanced and the keyless door code was downloadedThese maintenance items were paid by Landmark at no cost to the customerNo other safety concerns were noted during the inspection

Initial Business Response /* (1000, 12, 2015/12/09) */
It is our understanding this complaint has been resolved to the customer's satisfaction.::

Initial Business Response /* (1000, 5, 2015/10/14) */
10/14/
Re: Revdex.com Complaint Mrs*** ***, case # XXXXXXXX
In response to your request for more information regarding Mrs***'s complaint*** *** the sales consultant for Mrs***, has
attempted to call her numerous times during the week of October 5th, but was unable to reach her*** was able to reach Mr*** on Saturday October 10th about bringing the vehicle back to Landmark to have the problems addressed but Mr*** stated that he would have to call him back to schedule a timeAs of today Mr*** has failed to call *** *** back
Landmark is willing to clean the vehicle and fix the speaker for Mrs*** but we need some communication from her to arrange a convenient time to have the work performedLandmark will also have the vehicle picked up at Mrs***'s residence if she is unable to bring the vehicle to us

Initial Business Response /* (1000, 10, 2016/10/24) */
The customer purchased their vehicle from Landmark Ford ("Landmark") on February 5, 2016 with 89,405 miles. Landmark's 90 day Pre-Owned Promise covered the customer's water pump failure on February 9th, 2016 with 89,783 miles.
On April...

29th, 2016 with 96,843 miles the customer brought in the vehicle for a noise when the vehicle was started and a screeching sound during braking. At no cost to the customer, Landmark replaced the serpentine belt to eliminate the noise when the vehicle was started. The brakes checked out good at that time. When the car was brought back in September, nearly 5 months and 7,000 miles later, the right brake caliper was locked up which had caused the right brake pad to wear excessively. Brake calipers sometimes lock up due to dirt, rust and contamination getting into the caliper piston. Brakes are not covered as they are a wear item (such as tires, wiper blades, filters, etc.).
Therefore, the brake failure and subsequent costs to repair the brakes are not covered by any warranty.
Initial Consumer Rebuttal /* (3000, 12, 2016/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not mention the time that I brought the car in, minutes after I found out that my brakes were in bad condition. At this time of me bringing it in, the caliper was not yet broken. My caliper failing happened in the period of time in which they hesitated to check my car. If they would have checked it the first time I took the car in, the caliper would not have been broken and it would have just been the brakes. Which they told me were in almost new condition 5 months earlier. Brakes do not go out in 5 months.

Landmark is committed to fixing Mr. [redacted]’ 2015 Ford Fusion.  Landmark Ford’s Service Manager, [redacted], has attempted to reach Mr. [redacted] on multiple occasions at the telephone number listed on the Revdex.com complaint.  However, the voice mail indicates that the mailbox is full.  Please...

have Mr. [redacted] contact [redacted] at [redacted] to schedule an appointment for the repair and be placed in a free loaner vehicle.

Initial Business Response /* (1000, 5, 2015/07/09) */
Landmark Ford sold this consumer a 2001 [redacted] 1500 on June 11, 2015 with 131,130 odometer miles. As with all high mileage vehicles sold by Landmark Ford, the vehicle was clearly marked AS-IS, No Warranty.
The consumer agreed to purchase...

the vehicle AS-IS and signed the acknowledgement form that he was purchasing the Dodge Ram 1500 AS-IS and with no warranty. We regret that the consumer's vehicle broke down, especially after such a short period of time following the purchase.
Landmark will work with the consumer to reduce the repair costs below the estimated repair amount stated in the complaint, so he is satisfied with the service received from Landmark.

Initial Business Response /* (1000, 10, 2015/07/27) */
The customer purchased a 2005 Ford Escape Hybrid from Landmark Ford on 12/31/14, subject to a safety inspection. The vehicle was sold AS-IS with 133,087 odometer miles. The safety inspection was performed on 1/2/15, at which time the oil and...

filter was changed, front and rear brake pads replaced, air filter replaced, wiper blades replaced, tires balanced and the keyless door code was downloaded. These maintenance items were paid by Landmark at no cost to the customer. No other safety concerns were noted during the inspection.

Initial Business Response /* (1000, 10, 2015/09/08) */
In mid-June 2015 Landmark took in on trade a 2011 Ford Expedition with 133,549 odometer miles. The vehicle was inspected at that time and the following services performed: oil and filter change, replaced all four tires, replaced front brakes,...

and download keyless entry door code. The vehicle was priced at $23,988.
In August 2015 the complainant's wife became interested in this vehicle and was allowed an extended test drive over a weekend. Upon returning the vehicle following the weekend test drive, the customer reported a complaint about the vehicle's steering. A Landmark trained service technician noticed a steering concern and some braking vibration. Repairing the vehicle to address these issues was going to raise the list price considerably, which the customer was not willing to pay for.
According to Landmark's records at two different Landmark dealerships, the trade-in allowance for the customer's 2004 Expedition was always $2,000. Landmark does not have any record showing a $4,000 trade-in allowance as suggested by the customer in the complaint.
Had the customer been willing to purchase the Expedition after the repairs were made and the list price increased, Landmark was prepared to provide a rental vehicle for the customer to use while on vacation. However the customer was not willing to pay the higher list price after the repairs, so the entire deal was off.