Landmark Home Warranty, LLC

Never returns calls, even when they promised to call back. Took them three days to even address an "emergency" status on a home. Still haven't fixed the problem they said they would take care of "quickly." They make me do all the work of calling their contractors for them.

In the past two years, I have called Landmark out to repair a refrigerator and a 50 Gal hot water heater. They were both found to be not repairable. In the case of the refrigerator, they just wrote me a check for a new one. In the case of the hot water heater, I had a new one installed within a few days. This company has wonderful service and I believe is affordable and well worth the money. I would recommend them to any home owner.

This was my first time ever using a home warranty several weeks ago. My dryer was experiencing a problem with over heating. I called Landmark Home Warranty and they sent out someone to take a look at it. When it could not be repaired, they immediately sent me a check so that I could purchase a new dryer. I am so thankful as I am on a teacher's salary, so this warranty really saved the day.

Long Story Short......Don't waste your money here. You'd be better off just setting the cost of this useless warranty to one side to pay for *** yourself.

The first and only time I tried to use my home warranty, total fail. Needed an emergency plumber on a Sunday in Utah (good luck). Tried calling in to their supposed 24hr phone number to place an emergency repair order. Phone just rang and rang; no answer, no hold system, nothing. Ended up having to find my own emergency plumber, at quite a pretty penny because it was a Sunday. Contacted them the next day to see about a possible reimbursement; was told "no" due to their policy. So this home warranty has been zero-percent useful. there is no way in hell I'm gonna fork over more money to renew it in a few months.

I wish to warn anyone who wants to do business with this company to stay.away I wanted a tuneup of my air conditioner before summer technician sent out by air command said I needed a new coil and that they would pay but not for freon and it would be $800. I thought that was too much and he gave me a couple of other estimates and I ask him to write them all down so I could think about it. I didn't look at what he wrote after he went to his truck because it was not the original quote but the other option he talked about. I also called him and asked him to give me all the options and he never did. Evidently after he went to his truck he was told to put this in. I paid a service call for him to come out and now they want me to pay again although yesterday they didn't tell me that yesterday the price was $440 today the price is $440 plus another $70 service call. These home warranties are a rip off. When you're a senior citizen everyone thinks they can take advantage of you.

Do NOT USE this company:

Worst customer service I have had in a very long time. I got a warranty when I bought the house. I paid extra to have it cover the pool. There was a leak in the pool equipment. After a freeze the leak got worse I called Landmark and they sent out a contractor. IT took a few days but not a big deal I am in no hurry the leak wasn't anything terrible. The guy gets there and tells me that he has to put in a work order with landmark and I would hear back from them. the next day I get a call that says it is not covered because it was preexisting and they don't cover issues caused by weather. The Pool is OUTSIDE. IT would have been nice to know they weren't obligated to cover any issues on the pool because they can just say it is due to weather. To add insult to injury I went and looked at the equipment and it is leaking worse now then it was before the contractor looked at it. When I ask landmark they said that 'my' contractor would be responsible for it not them. my contractor? they are the ones that sent the guy out. terrible customer service. Had I known the pool wasn't really covered due to 'weather' I wouldn't have paid for the warranty to cover the pool.

This company is a joke. I had a leak under my slab that totaled about $6000 and they paid $150 dollars to do the repair only. They would not even pay to test the repair which is the only way you can see if it is properly fixed. DON'T WASTE YOUR TIME OR MONEY!!

We have only been in the house a week and a pipe is leaking so bad I can't use my kitchen or my bathroom. The warranty won't cover it because it is a pre-existing condition. Why else would I buy a warranty for a home than to be able to cover the unknown. This warranty company provides a useless product. Don't purchase if you are trying to cover for the unknown.

we have experienced Landmark's assistance with our home "problems" quite a few times since moving this past July --- our experience has been stellar as Landmark is prompt in dealing with our problem and very fair with the protection offered .....I highly recommend them

I'm not one to cause a big fuss about anything, but do feel strongly about recognizing the good and exposing the bad. Especially, in these types of situations.

On September 6th, I
reached out to Landmark to inform them that my A/C went out. After speaking with a representative who took down my details, I received an email confirming the information and providing steps to the whole process. Someone reached out to me from Sun Tech Air on Thursday morning. I needed to be at work on Friday because we had some important visitors. I was trying to schedule something for the morning 8-12 or afternoon 12-4. The rep at Sun Tech said they could only do 9-2. I declined to go through them, but she was talking to me like she knew she would be hearing from me again. I called Landmark and spoke to a rep there. I told him that I needed another contractor because this one was not able to work with my schedule. He said something about my contract not qualifying to go to another contractor. I grew irritated at this information. Let me just throw out there that it was 101 degrees here in Phoenix, during this time and I didn't get much rest from it being so hot. I asked that this rep escalate this and requested to speak to a supervisor. He transferred me to his manager and she said that she could see if any of their other contractors could work with my schedule and she would call me back. It was getting closer to the late afternoon hours and I didn't hear back from anyone. I called Landmark back and the manager said that none of their other "contractors" had any availability at the time and wouldn't have any availability until like, a week out. I thought this was just crazy and asked for the names of these contractors. I wanted to do my research on them, anyway. I had also been calling outside companies to see what their normal turn around times were for diagnosing and repairs. The manager lady said that it was against her policy to release that information. She said I would have to use Sun Tech or wait over a week to schedule something with another contractor. I thought this was absurd and expressed it. I let her know that I had been calling other companies and they had availabilities and she had the nerve to say that maybe it's because they aren't that great and Landmark uses the best and this is the reason their contractors are always booked. She also said that I was being difficult and I wasn't trying to accommodate her contractor. I requested to speak to someone above her and she said that she was as high up as it goes. She continued to say if I wanted to write a complaint that I could, but it would just go to her Human Resources Department and her Human Resources Department would just forward the letter to her and she does nothing with them.

I have worked on a problem resolution/ escalations team before. There is definitely room for training with the way this manager handled things. I try not to lose my cool because I know what it is to be on her side of things, but she was HORRIBLE with responding this way!

We wasted a whole day and Sun Tech Air said they would need one appointment to diagnose the issue and another to perform the actual repairs. Dealing with the rep at Sun Tech Air was just as horrible, because I could tell in my conversations with the rep that her loyalty was with Landmark. No one showed any kind of empathy or compassion for my situation. I know damn well if they had been in my situation, they would be singing a different tune.

The Sun Tech rep confirmed they had Saturday appointments. I let my work know about my emergency and on Friday, September 8th, a tech came out before 9am, so I was happy for that, and diagnosed the issue. I got my realtor involved as I know she uses Landmark a lot and she called Landmark and asked if the rest of my communication with them can be through email (recourse). Because no one responded in time that Friday (see email chain, one rep just left for the day and another rep was supposed to cover), I was left the whole weekend without A/C. Sun Tech was able to schedule a tech to come out on Monday morning, this time being okay with 8-12. My A/C was up and running for 4 days and went out again on September 15th. Because I couldn't afford to be out again from work and looking a hot mess while at work, I decided to pay out of pocket and called a company that was able to come out, diagnose and repair all at once.

After taking to social media regarding my experience, I have learned from some of my realtor buddies that there does seem to be a pattern with their clients that had terrible experiences like mine. The bad experiences were all A/C related. I also discovered that Landmark only uses two A/C contractors. If both are booked, you're screwed. I feel like Landmark was misleading and I was even lied to. This is not the way to do business. Dealing with my A/C being out and then dealing with the reps at Landmark was extremely HORRIBLE!

The gas control valve went out on my water heater after being in the house for 2 months. It took 3 weeks and 3 phone calls on my part to finally get a response. They denied the repair because it was "pre-existing" but still collected their service call fee. Thankfully, my house has 2 water heaters. I called for an explanation because I know for a fact that it had been working when I moved in (we do prefer hot showers in December.) I was told my gas control valve broke because my water heater was old and that is considered "pre-existing". I mentioned that age is not listed as an exclusion. Their response "but knobs are excluded (long pause) and a water heater gas control valve does (strong emphasis) have a ***." (touché) I asked about my advantage plan "No Fault Coverage" and was told that since my home inspection said my water heater was old, it was my fault it broke. In the end, it was worth paying a $75 admin fee just to get rid of my Landmark Home Warranty.

Denied for a claim on a appliance repair based on a pre-existing condition. Home warranty cost over $500.00. They charged me $60.00 for a repair man to come out and then denied the claim. Had to argue and spent an hour of my time to get the $60.00 refund. I now have to pay a repair man to fix my fridge.

Landmark is a great home warranty they have been there and have always been great. Very friendly staff.

Our sewer drain wasn't draining and it flooded all over the bathroom floor. We had to call Landmark Home Warranty,They were easy to get a hold of. When he showed up he was kind and told me what he need to do. He did a great job getting my sewer pipes snaked. My sewer drain has been working good.

We have made two claims with Landmark this year. In neither case have their responses been acceptable.

The first was an electrical problem in which a light did not work. Landmark sent a tech who determined it was not a bad connection in a switch or outlet. He was very confident that the wire had broken inside the wall, but needed to open up the wall to find it. Landmark would not pay for him to open the wall, but they would not commit to paying for the repair without opening the wall. When I pressed the phone representative to answer if the wire repair would be covered, she told me that it would not be covered if the wire broke due to animal activity or the house settling and the studs pinching the wire. These were the two most likely causes. So basically they told me they would not pay for the repair.

Our second problem is currently open. The bake function on our in-wall oven does not work. The parts cannot be located for it, so the two options are for Landmark to supply a replacement oven or to provide the cash value for a replacement. Sounds good at first. But the replacement oven being offered is a 24" oven when our oven is 30". I am told that Landmark does not match dimensions, only features. (It seems that oven size is a feature, but that is stated in the contract.) The cash value I am being offered is based on Landmark's cost of the 24" unit which is approximately 1/3 the cost of replacing the oven.

My main water valve line broke. They were not able to find any of their contractors that could work on Friday or would work over the weekends. They told me I would have to wait until Monday for the problem to be fixed. Since it was my main water line that broke, I had to turn off all water to the home. Under an emergency, they are supposed to have 24 hours. When they found out that none of their contractors would or could work, I don't understand why I wasn't given approval to use a contractor out of their network. I had to keep call and asking to go up to the chain of command to get a resolution. I had to call them 3 to 4 times. And, their plumber contractor was rude. The scheduler told me I had to accept the Monday at 4:30 appointment or she would cancel my request and that they will not work on Weekends. My realtor suggested this company when I purchased the home. I would never ever again buy. I have let him know what a crappy experience that I have had.

We have had Landmark since purchasing our home earlier in 2017. For my only service request (for my kitchen faucet) I had to have multiple recalls from the different companies they sent out. They make you go through an assigned service manager & if they aren't there that day & you are waiting for help...too bad. You must wait till they are in. They eventually had a vendor replace my kitchen faucet & 4 months later the faucet isn't working (hot water handle). They refused to warranty the product they had installed & tried to charge me another $70 to come out again to "look" at it. I'm not renewing with them. Buyer beware!

They have been very good to me.

We have moved to our new home in October and later discovered issue with washer and dishwasher.Landmark was amazing to work with and made sure we are taken care of.They replaced our washer with brand new one and fixed dishwasher.Few weeks later we were having issue with our dryer and they have fixed that issue too..What a great warranty and to have a piece of mind knowing that they stand behind what they advertise about their company and service.Landmark has exceeded my expectations and I am very happy with them and would recommend them to family and friends.Thank you Landmark for making it less stressful.I appreciate!

Awful experience, don't buy a warranty. The contractors they use are very unreliable. Two of them never called or showed up for appointments I made. The warranty place doesnt really care and won't hire better contractors. Discovered my furnace had to be replaced 6 weeks ago and contacted landmark warranty. Here it is 6 weeks later and we still don't have a working furnace. Some contractor they hired ordered us a new one using the manufacturer warranty, and has not bothered to show up and install it. This is a complete waste of money.