Landmark Homes and Renovations

Good afternoon, In response to the complaint submitted: ? The refund: Unfortunately Landmark doesn't refund plan costs or anything associated with plans at this timeThe reason for the delay of an actual estimate from the times you mentioned is because there has not yet been an approve set of plans from the city and its not practical to give out an estimate on a set of plans not knowing if the city will require anything different than what is on the submitted plansWe normally get an approved set of plans from the city and work on an estimate from that pointApproved plans from a customer doesn't necessarily mean an approved set from the cityAt this point there is still an in paid balance for changing the plans from metal framing to wood framingIt was my understanding that you wanted to build a home that was ftAt an entry level starting price at $per ft this would have been possible given your $60,budget ? Estimate statements: In addition, to our estimate not stating that Landmark doesn't give out plan refunds; it also dos not state that we would pay for the international energy code program "Rescheck" for your project, meetings with subs for your project, communications with the city utility board regarding your lot not having sewer/water and electrical hook ups, dealing with the city to find out property lines and setbacks and asking customers from current jobs in progress if you could buy their unwanted doors and material ? ? Sent from my iPad

Good afternoon, Mrs [redacted] email which is the following lower paragraph:We are still needing an itemized bill for what you are charging us forYou took receipts by our insurance agency, which included things like Gatorade, saw blades, drill bits, drill bit extensions, extension cords, saw horses and a drywall gunHow is that our responsibility? We have yet to receive one for the water restoration alsoIt was dried out in days so we need a bill for daysThanks, [redacted] In response to Mrs [redacted] email above:We have sent a revised invoice to [redacted] and the [redacted] that reflects the updated numbersWe apologize about the tools being on what is supposed to be material receipts; disciplinary action will be enforced for this mistakeI assume that when you typed "water restoration" you meant water mitigation by stating that it only took "days to dry out" in your following sentenceUpon her request; the bill for the water mitigation was sent to water mitigation specialist [redacted] She then revised the original invoice and asked Landmark to review and agree to the revised invoice to authorize payment in the amount of $2,Therefore there are no discrepancies in our water mitigation invoice to [redacted]

In response to your message: We were nearing approved plans with the city when you decided to forfeit our contractAfter Landmark had helped out with the electrical pole and water/sewer tap to be set at your new lot which was not part of any paid amounts along with other forerunning procedures we did that would have been paid for through our contractors fee; we feel that a refund is not justifiable given the time loss

Complaint: [redacted] I am rejecting this response because: The contractor left off many details regarding their work performance It is somewhat understandable why they felt compelled to write such a long narrative, but it sounds like they admit no wrong and place the blame entirely on us That alone speaks to the credibility of this company We have been patient and paid our bill even though we had problems with their accounting practices When they stopped communicating with us we assumed they abandoned the project Our guess is their recent admission of contacting us again was related to Revdex.com contacting them We went several weeks not hearing anything and needed to get the work done They have at least $of documented work that was never done We are asking for a refund

We were hired to perform a major rehab of a damaged chimney as stated in passage belowWe gave them a complete estimate to rehab everything from the inside out which they signedW collected half down and started the project on the terms that once we finish each line segment we would then collect the remaining balance thenWhen we started the outside chimney we noticed during the stucco removal that the wood sheathing and studs were severely rotten and in some instances completely disintegratedAt that point we gave them an estimate to rebuild the chimney because the any structural framing was not anticipated going into the project and certainly not part of the original contractOnce we gave them the estimate we proceeded to demo the remaining part of the chimney and rebuild it from the ground upAlso included in the structural rebuild of the chimney was removing and replacing any rotten sheathing near the chimneySo we replaced the sheathing on the walls of the house near the chimneyWhen we did so we also removed the insulation from the walls which was part of the interior part as stated on the original contract.? In addition, painting of the chimney was included in the original contract and when we got to this part of the project they said they got an estimate from another company to paint their houseThe estimate they got included the chimneyThey told me that they did not want me to paint the chimney because they got another company to do itI then told them, because im not sure what kind of paint the other contractor was gonna to use I wouldn't be able to warranty our work unless we completed everything that was on the original signed contractThey asked me to do the minimum amount of work (paint) on the chimney they we could do but still offer our warrantyWe agreed that I would primer and paint coat of elastomeric paint on it instead of coats of elastomeric paintSo we scheduled our guy to primer the chimney the upcoming SaturdayIn the meantime, I asked them if they would give me an opportunity to bid the paint job for the whole houseThey had told me no that they wanted to go ahead and go with the other company to paint their house even though I had beat the other company's price by a few hundred dollarsI kept our original schedule for the prime coat of the chimney because we would be doing that regardless if we painted the house or notAfter a few hours they called me back and said they would let me do the paint job for themSo we scheduled the paint crew to show up the next monday? When our guy showed up Saturday to just prime the chimney as he was told the [redacted] were asking him a lot of questions about the whole process of the painting that we were going to doOur paint guy was not aware that we would be painting the whole house so he really didn't know what to say and to the [redacted] seamed like an incompetent painterThe [redacted] later texted me and said they didn't want me to paint the houseWhat an exhausting weekend of events! Needless to say our guy finished priming and painting the chimney.? After this, the [redacted] came to me and said they would be going out of town for vacationI told them that I could either work till they left and then come back and continue where we left off when they returned, work during the entire time while they were out or jus wait till got back to start the insideThey felt better about waiting till they got back to start the inside phaseAt this point it was a few weeks till they had to leave so we started another project so we wouldn't have any idle time and keep our guys busyThey gave me a call when they got back and I scheduled them for a wednesday for us to start, which they were okay withI told them that we were working in an area that had limited to no cell service in the hill country so if they had any questions I would get back to them when I couldThe wednesday we were scheduled to be at their house I texted them to confirm our start and they said that they had gotten another contractor to finish the jobI said that was okayNow they want me to pay them back $6k for the cost of what they say was the amount for them to hire someone else to finish the insideI usually collect half up front and the remaining balance once each segment is completed on the projects of this natureWe did do work that was originally part of the interior phase when we did the total rebuild of the chimneyI'm not sure why their asking for that amount now when they didn't even give the chance the finish the project as discussed.? They claim that they tried to get ahold of me numerous times and were not able to during the waiting time when they got back from vacationI told have any voicemails, texts/calls or email from themThey told me that there is no way that I have not received any of their failed attempts to contact meI'm not sure what their insinuating by this statement but it didn't rest well with us.? Finally, this is a long response to their complaint and there are many other details that I have left off that time would not allow me to go throughI'm used to drawing up a contract and working hard to execute it from start to finishI feel that they have not allowed us the privilege to follow through the original contact that was agreed on in the beginning and because of that it has been challenging.?

Good afternoon, Mrs [redacted] email which is the following lower paragraph:We are still needing an itemized bill for what you are charging us forYou took receipts by our insurance agency, which included things like Gatorade, saw blades, drill bits, drill bit extensions, extension cords, saw horses and a drywall gunHow is that our responsibility? We have yet to receive one for the water restoration alsoIt was dried out in days so we need a bill for days. Thanks, [redacted] In response to Mrs [redacted] email above:We have sent a revised invoice to [redacted] and the [redacted] that reflects the updated numbersWe apologize about the tools being on what is supposed to be material receipts; disciplinary action will be enforced for this mistakeI assume that when you typed "water restoration" you meant water mitigation by stating that it only took "days to dry out" in your following sentenceUpon her request; the bill for the water mitigation was sent to water mitigation specialist [redacted] She then revised the original invoice and asked Landmark to review and agree to the revised invoice to authorize payment in the amount of $2,Therefore there are no discrepancies in our water mitigation invoice to [redacted]

We were hired to perform a major rehab of a damaged chimney as stated in passage belowWe gave them a complete estimate to rehab everything from the inside out which they signedW collected half down and started the project on the terms that once we finish each line segment we would then collect the remaining balance thenWhen we started the outside chimney we noticed during the stucco removal that the wood sheathing and studs were severely rotten and in some instances completely disintegratedAt that point we gave them an estimate to rebuild the chimney because the any structural framing was not anticipated going into the project and certainly not part of the original contractOnce we gave them the estimate we proceeded to demo the remaining part of the chimney and rebuild it from the ground upAlso included in the structural rebuild of the chimney was removing and replacing any rotten sheathing near the chimneySo we replaced the sheathing on the walls of the house near the chimneyWhen we did so we also removed the insulation from the walls which was part of the interior part as stated on the original contractIn addition, painting of the chimney was included in the original contract and when we got to this part of the project they said they got an estimate from another company to paint their houseThe estimate they got included the chimneyThey told me that they did not want me to paint the chimney because they got another company to do itI then told them, because im not sure what kind of paint the other contractor was gonna to use I wouldn't be able to warranty our work unless we completed everything that was on the original signed contractThey asked me to do the minimum amount of work (paint) on the chimney they we could do but still offer our warrantyWe agreed that I would primer and paint coat of elastomeric paint on it instead of coats of elastomeric paintSo we scheduled our guy to primer the chimney the upcoming SaturdayIn the meantime, I asked them if they would give me an opportunity to bid the paint job for the whole houseThey had told me no that they wanted to go ahead and go with the other company to paint their house even though I had beat the other company's price by a few hundred dollarsI kept our original schedule for the prime coat of the chimney because we would be doing that regardless if we painted the house or notAfter a few hours they called me back and said they would let me do the paint job for themSo we scheduled the paint crew to show up the next monday When our guy showed up Saturday to just prime the chimney as he was told the [redacted] were asking him a lot of questions about the whole process of the painting that we were going to doOur paint guy was not aware that we would be painting the whole house so he really didn't know what to say and to the [redacted] seamed like an incompetent painterThe [redacted] later texted me and said they didn't want me to paint the houseWhat an exhausting weekend of events! Needless to say our guy finished priming and painting the chimneyAfter this, the [redacted] came to me and said they would be going out of town for vacationI told them that I could either work till they left and then come back and continue where we left off when they returned, work during the entire time while they were out or jus wait till got back to start the insideThey felt better about waiting till they got back to start the inside phaseAt this point it was a few weeks till they had to leave so we started another project so we wouldn't have any idle time and keep our guys busyThey gave me a call when they got back and I scheduled them for a wednesday for us to start, which they were okay withI told them that we were working in an area that had limited to no cell service in the hill country so if they had any questions I would get back to them when I couldThe wednesday we were scheduled to be at their house I texted them to confirm our start and they said that they had gotten another contractor to finish the jobI said that was okayNow they want me to pay them back $6k for the cost of what they say was the amount for them to hire someone else to finish the insideI usually collect half up front and the remaining balance once each segment is completed on the projects of this natureWe did do work that was originally part of the interior phase when we did the total rebuild of the chimneyI'm not sure why their asking for that amount now when they didn't even give the chance the finish the project as discussedThey claim that they tried to get ahold of me numerous times and were not able to during the waiting time when they got back from vacationI told have any voicemails, texts/calls or email from themThey told me that there is no way that I have not received any of their failed attempts to contact meI'm not sure what their insinuating by this statement but it didn't rest well with usFinally, this is a long response to their complaint and there are many other details that I have left off that time would not allow me to go throughI'm used to drawing up a contract and working hard to execute it from start to finishI feel that they have not allowed us the privilege to follow through the original contact that was agreed on in the beginning and because of that it has been challenging

Complaint: ***
I am rejecting this response because: My new builder has accomplished the following progress in just three weeks' time which is how, as a professed professional builder, Mr*** of Landmark Custom Homes should have handled my project:Met with my new builder, who has built over homes, and discussed my budget, timeframe and my floorplan for the project. By the second afternoon, he had provided me with a project bid and preliminary house plan based on my sketch. By the end of five days, he had a firm bid within my budget, project plans, and a written contract for the project. The following day I signed the contract and made a down payment. The house plans and required paperwork went to the City of Kerrville for review two days later (at this point a total of business days). The city approved the project and house plans and issued the building permit at the end of the ninth business day (at this point a total of business days). Two business days later, despite bad weather (rain), the new builder had broke ground on the project and got the forms up so that the survey could be done. And also during this three weeks' time, the builder was also pre-fabricating the steel frame walls and roof so that they would be ready to go up once the concrete slab foundation is ready next week thus losing no unnecessary time on the construction.I am rejecting Mr***'s comments that all the delays and lack of progress was due to that fact that he could not provide a firm bid without city approved plans since my new builder had no problem doing so. I reject Mr***'s comments regarding his belief that I still owe him money due to the house plans change from steel frame to wood because he did not pay Mr*** any further money to make those changes, therefore, no additional expense was incurred by Mr***. And this change was made due to the fact that Mr*** informed me that I could not afford the steel frame and roof that I wanted, but am now getting with my new builder. And I have previously addressed his comments regarding phone calls, etcAgain, at no point either verbally or in writing, did Mr*** tell me that any monies I paid him would be un-refundable if I terminated our working relationship on the project. Additionally as I stated before, I feel that whatever contractual agreement we had was voided when Mr*** did not preform as promised. He may have an unspoken policy regarding no refunds but I feel that his adamant refusal is out of hurt male pride and not based on his integrity as a professional builder or a prudent business sense for this reputation Therefore, I still expect a refund of $1,to be repaid to me immediately.Regards,
*** ***

Complaint: ***
I am rejecting this response because: My new builder has accomplished the following progress in just three weeks' time which is how, as a professed professional builder, Mr*** of Landmark Custom Homes should have handled my project:Met with my new builder, who has built over homes, and discussed my budget, timeframe and my floorplan for the project. By the second afternoon, he had provided me with a project bid and preliminary house plan based on my sketch. By the end of five days, he had a firm bid within my budget, project plans, and a written contract for the project. The following day I signed the contract and made a down payment. The house plans and required paperwork went to the City of Kerrville for review two days later (at this point a total of business days). The city approved the project and house plans and issued the building permit at the end of the ninth business day (at this point a total of business days). Two business days later, despite bad weather (rain), the new builder had broke ground on the project and got the forms up so that the survey could be done. And also during this three weeks' time, the builder was also pre-fabricating the steel frame walls and roof so that they would be ready to go up once the concrete slab foundation is ready next week thus losing no unnecessary time on the construction.I am rejecting Mr***'s comments that all the delays and lack of progress was due to that fact that he could not provide a firm bid without city approved plans since my new builder had no problem doing so. I reject Mr***'s comments regarding his belief that I still owe him money due to the house plans change from steel frame to wood because he did not pay Mr*** any further money to make those changes, therefore, no additional expense was incurred by Mr***. And this change was made due to the fact that Mr*** informed me that I could not afford the steel frame and roof that I wanted, but am now getting with my new builder. And I have previously addressed his comments regarding phone calls, etcAgain, at no point either verbally or in writing, did Mr*** tell me that any monies I paid him would be un-refundable if I terminated our working relationship on the project. Additionally as I stated before, I feel that whatever contractual agreement we had was voided when Mr*** did not preform as promised. He may have an unspoken policy regarding no refunds but I feel that his adamant refusal is out of hurt male pride and not based on his integrity as a professional builder or a prudent business sense for this reputation Therefore, I still expect a refund of $1,to be repaid to me immediately.Regards,
*** ***

Good afternoon, In response to the complaint submitted: The refund: Unfortunately Landmark doesn't refund plan costs or anything associated with plans at this timeThe reason for the delay of an actual estimate from the times you mentioned is because there has not yet been an approve set of
plans from the city and its not practical to give out an estimate on a set of plans not knowing if the city will require anything different than what is on the submitted plansWe normally get an approved set of plans from the city and work on an estimate from that pointApproved plans from a customer doesn't necessarily mean an approved set from the cityAt this point there is still an in paid balance for changing the plans from metal framing to wood framingIt was my understanding that you wanted to build a home that was ftAt an entry level starting price at $per ft this would have been possible given your $60,budget Estimate statements: In addition, to our estimate not stating that Landmark doesn't give out plan refunds; it also dos not state that we would pay for the international energy code program "Rescheck" for your project, meetings with subs for your project, communications with the city utility board regarding your lot not having sewer/water and electrical hook ups, dealing with the city to find out property lines and setbacks and asking customers from current jobs in progress if you could buy their unwanted doors and material Sent from my iPad

In response to your message:? We were nearing approved plans with the city when you decided to forfeit our contractAfter Landmark had helped out with the electrical pole and water/sewer tap to be set at your new lot which was not part of any paid amounts along with other forerunning procedures we did that would have been paid for through our contractors fee; we feel that a refund is not justifiable given the time loss.?

We were hired to perform a major rehab of a damaged chimney as stated in passage belowWe gave them a complete estimate to rehab everything from the inside out which they signedW collected half down and started the project on the terms that once we finish each line segment we would then collect
the remaining balance thenWhen we started the outside chimney we noticed during the stucco removal that the wood sheathing and studs were severely rotten and in some instances completely disintegratedAt that point we gave them an estimate to rebuild the chimney because the any structural framing was not anticipated going into the project and certainly not part of the original contractOnce we gave them the estimate we proceeded to demo the remaining part of the chimney and rebuild it from the ground upAlso included in the structural rebuild of the chimney was removing and replacing any rotten sheathing near the chimneySo we replaced the sheathing on the walls of the house near the chimneyWhen we did so we also removed the insulation from the walls which was part of the interior part as stated on the original contract.? In addition, painting of the chimney was included in the original contract and when we got to this part of the project they said they got an estimate from another company to paint their houseThe estimate they got included the chimneyThey told me that they did not want me to paint the chimney because they got another company to do itI then told them, because im not sure what kind of paint the other contractor was gonna to use I wouldn't be able to warranty our work unless we completed everything that was on the original signed contractThey asked me to do the minimum amount of work (paint) on the chimney they we could do but still offer our warrantyWe agreed that I would primer and paint coat of elastomeric paint on it instead of coats of elastomeric paintSo we scheduled our guy to primer the chimney the upcoming SaturdayIn the meantime, I asked them if they would give me an opportunity to bid the paint job for the whole houseThey had told me no that they wanted to go ahead and go with the other company to paint their house even though I had beat the other company's price by a few hundred dollarsI kept our original schedule for the prime coat of the chimney because we would be doing that regardless if we painted the house or notAfter a few hours they called me back and said they would let me do the paint job for themSo we scheduled the paint crew to show up the next monday? When our guy showed up Saturday to just prime the chimney as he was told the [redacted] were asking him a lot of questions about the whole process of the painting that we were going to doOur paint guy was not aware that we would be painting the whole house so he really didn't know what to say and to the [redacted] seamed like an incompetent painterThe [redacted] later texted me and said they didn't want me to paint the houseWhat an exhausting weekend of events! Needless to say our guy finished priming and painting the chimney.? After this, the [redacted] came to me and said they would be going out of town for vacationI told them that I could either work till they left and then come back and continue where we left off when they returned, work during the entire time while they were out or jus wait till got back to start the insideThey felt better about waiting till they got back to start the inside phaseAt this point it was a few weeks till they had to leave so we started another project so we wouldn't have any idle time and keep our guys busyThey gave me a call when they got back and I scheduled them for a wednesday for us to start, which they were okay withI told them that we were working in an area that had limited to no cell service in the hill country so if they had any questions I would get back to them when I couldThe wednesday we were scheduled to be at their house I texted them to confirm our start and they said that they had gotten another contractor to finish the jobI said that was okayNow they want me to pay them back $6k for the cost of what they say was the amount for them to hire someone else to finish the insideI usually collect half up front and the remaining balance once each segment is completed on the projects of this natureWe did do work that was originally part of the interior phase when we did the total rebuild of the chimneyI'm not sure why their asking for that amount now when they didn't even give the chance the finish the project as discussed.? They claim that they tried to get ahold of me numerous times and were not able to during the waiting time when they got back from vacationI told have any voicemails, texts/calls or email from themThey told me that there is no way that I have not received any of their failed attempts to contact meI'm not sure what their insinuating by this statement but it didn't rest well with us.? Finally, this is a long response to their complaint and there are many other details that I have left off that time would not allow me to go throughI'm used to drawing up a contract and working hard to execute it from start to finishI feel that they have not allowed us the privilege to follow through the original contact that was agreed on in the beginning and because of that it has been challenging.?

Complaint: ***
I am rejecting this response because: ? The contractor left off many details regarding their work performance? It is somewhat understandable why they felt compelled to write such a long narrative, but it sounds like they admit no wrong and place the blame entirely on us? That alone speaks to the credibility of this company? We have been patient and paid our bill even though we had problems with their accounting practices? When they stopped communicating with us we assumed they abandoned the project? Our guess is their recent admission of contacting us again was related to Revdex.com contacting them? We went several weeks not hearing anything and needed to get the work done? They have at least $of documented work that was never done? We are asking for a refund?

Good afternoon,? Mrs [redacted] email which is the following lower paragraph:We are still needing an itemized bill for what you are charging us forYou took receipts by our insurance agency, which included things like Gatorade, saw blades, drill bits, drill bit extensions, extension cords, saw
horses and a drywall gunHow is that our responsibility? We have yet to receive one for the water restoration alsoIt was dried out in days so we need a bill for days.? Thanks,[redacted]In response to Mrs[redacted] email above:We have sent a revised invoice to [redacted] and the [redacted] that reflects the updated numbersWe apologize about the tools being on what is supposed to be material receipts; disciplinary action will be enforced for this mistakeI assume that when you typed "water restoration" you meant water mitigation by stating that it only took "days to dry out" in your following sentenceUpon her request; the bill for the water mitigation was sent to water mitigation specialist [redacted]She then revised the original invoice and asked Landmark to review and agree to the revised invoice to authorize payment in the amount of $2,Therefore there are no discrepancies in our water mitigation invoice to [redacted]?

In response to your message: We were nearing approved plans with the city when you decided to forfeit our contract. After Landmark had helped out with the electrical pole and water/sewer tap to be set at your new lot which was not part of any paid amounts along with other forerunning procedures we did that would have been paid for through our contractors fee; we feel that a refund is not justifiable given the time loss.

Good afternoon, Mrs [redacted] email which is the following lower paragraph:We are still needing an itemized bill for what you are charging us for. You took receipts by our insurance agency, which included things like Gatorade, saw blades, drill bits, drill bit extensions, extension cords, saw...

horses and a drywall gun. How is that our responsibility? We have yet to receive one for the water restoration also. It was dried out in 3 days so we need a bill for 3 days. Thanks,[redacted]In response to Mrs. [redacted] email above:We have sent a revised invoice to [redacted] and the [redacted] that reflects the updated numbers. We apologize about the tools being on what is supposed to be material receipts; disciplinary action will be enforced for this mistake. I assume that when you typed "water restoration" you meant water mitigation by stating that it only took "3 days to dry out" in your following sentence. Upon her request; the bill for the water mitigation was sent to water mitigation specialist [redacted]. She then revised the original invoice and asked Landmark to review and agree to the revised invoice to authorize payment in the amount of $2,851.09. Therefore there are no discrepancies in our water mitigation invoice to [redacted].

Good afternoon, In response to the complaint submitted:   The refund: Unfortunately Landmark doesn't refund plan costs or anything associated with plans at this time. The reason for the delay of an actual estimate from the times you mentioned is because there has not yet been an approve set of...

plans from the city and its not practical to give out an estimate on a set of plans not knowing if the city will require anything different than what is on the submitted plans. We normally get an approved set of plans from the city and work on an estimate from that point. Approved plans from a customer doesn't necessarily mean an approved set from the city. At this point there is still an in paid balance for changing the plans from metal framing to wood framing. It was my understanding that you wanted to build a home that was 500 ft2. At an entry level starting price at $100 per ft this would have been possible given your $60,000 budget.   Estimate statements: In addition, to our estimate not stating that Landmark doesn't give out plan refunds; it also dos not state that we would pay for the international energy code program "Rescheck" for your project, meetings with subs for your project, communications with the city utility board regarding your lot not having sewer/water and electrical hook ups, dealing with the city to find out property lines and setbacks and asking customers from current jobs in progress if you could buy their unwanted doors and material.     Sent from my iPad

Complaint: [redacted]
I am rejecting this response because:  The contractor left off many details regarding their work performance.  It is somewhat understandable why they felt compelled to write such a long narrative, but it sounds like they admit no wrong and place the blame entirely on us.  That alone speaks to the credibility of this company.  We have been patient and paid our bill even though we had problems with their accounting practices.   When they stopped communicating with us we assumed they abandoned the project.  Our guess is their recent admission of contacting us again was related to Revdex.com contacting them.  We went several weeks not hearing anything and needed to get the work done.  They have at least $5000 of documented work that was never done.  We are asking for a refund.

We were hired to perform a major rehab of a damaged chimney as stated in passage below. We gave them a complete estimate to rehab everything from the inside out which they signed. W collected half down and started the project on the terms that once we finish each line segment we would then collect...

the remaining balance then. When we started the outside chimney we noticed during the stucco removal that the wood sheathing and studs were severely rotten and in some instances completely disintegrated. At that point we gave them an estimate to rebuild the chimney because the any structural framing was not anticipated going into the project and certainly not part of the original contract. Once we gave them the estimate we proceeded to demo the remaining part of the chimney and rebuild it from the ground up. Also included in the structural rebuild of the chimney was removing and replacing any rotten sheathing near the chimney. So we replaced the sheathing on the walls of the house near the chimney. When we did so we also removed the insulation from the walls which was part of the interior part as stated on the original contract. In addition, painting of the chimney was included in the original contract and when we got to this part of the project they said they got an estimate from another company to paint their house. The estimate they got included the chimney. They told me that they did not want me to paint the chimney because they got another company to do it. I then told them, because im not sure what kind of paint the other contractor was gonna to use I wouldn't be able to warranty our work unless we completed everything that was on the original signed contract. They asked me to do the minimum amount of work (paint) on the chimney they we could do but still offer our warranty. We agreed that I would primer and paint 1 coat of elastomeric paint on it instead of 2 coats of elastomeric paint. So we scheduled our guy to primer the chimney the upcoming Saturday. In the meantime, I asked them if they would give me an opportunity to bid the paint job for the whole house. They had told me no that they wanted to go ahead and go with the other company to paint their house even though I had beat the other company's price by a few hundred dollars. I kept our original schedule for the prime coat of the chimney because we would be doing that regardless if we painted the house or not. After a few hours they called me back and said they would let me do the paint job for them. So we scheduled the paint crew to show up the next monday.  When our guy showed up Saturday to just prime the chimney as he was told the [redacted] were asking him a lot of questions about the whole process of the painting that we were going to do. Our paint guy was not aware that we would be painting the whole house so he really didn't know what to say and to the [redacted] seamed like an incompetent painter. The [redacted] later texted me and said they didn't want me to paint the house. What an exhausting weekend of events! Needless to say our guy finished priming and painting the chimney. After this, the [redacted] came to me and said they would be going out of town for vacation. I told them that I could either work till they left and then come back and continue where we left off when they returned, work during the entire time while they were out or jus wait till got back to start the inside. They felt better about waiting till they got back to start the inside phase. At this point it was a few weeks till they had to leave so we started another project so we wouldn't have any idle time and keep our guys busy. They gave me a call when they got back and I scheduled them for a wednesday for us to start, which they were okay with. I told them that we were working in an area that had limited to no cell service in the hill country so if they had any questions I would get back to them when I could. The wednesday we were scheduled to be at their house I texted them to confirm our start and they said that they had gotten another contractor to finish the job. I said that was okay. Now they want me to pay them back $6k for the cost of what they say was the amount for them to hire someone else to finish the inside. I usually collect half up front and the remaining balance once each segment is completed on the projects of this nature. We did do work that was originally part of the interior phase when we did the total rebuild of the chimney. I'm not sure why their asking for that amount now when they didn't even give the chance the finish the project as discussed. They claim that they tried to get ahold of me numerous times and were not able to during the waiting time when they got back from vacation. I told have any voicemails, texts/calls or email from them. They told me that there is no way that I have not received any of their failed attempts to contact me. I'm not sure what their insinuating by this statement but it didn't rest well with us. Finally, this is a long response to their complaint and there are many other details that I have left off that time would not allow me to go through. I'm used to drawing up a contract and working hard to execute it from start to finish. I feel that they have not allowed us the privilege to follow through the original contact that was agreed on in the beginning and because of that it has been challenging.