Landmark Honda

Hello [redacted] , Thank you for alerting us to this issueWe're very sorry that it occurred, and are happy to refund youLooking forward to helping you again in the future! Best, Landmark Honda

This problem was clearly covered under the month and 12,mile parts warranty offered by American Honda.We have submitted that warranty to the manufacturer and are processing a check for a full refund.We were unaware of this problem until the Revdex.com complaint was made.If the consumer had come directly to us with this problem it would have been handled quickly and easily

From: Joe W [redacted] Date: Wed, Aug 5, at 10:AMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] , I am aware of this complaintWe responded immediately to [redacted] I'm sorry she did not respond to you.We sent the cancellation proceeds directly to the lienholder on the account back in JanuaryWe tried to contact [redacted] by phone with no responseWe then sent him an email with the information.The following is the response from our Office managerIf I can be of any further assistance please let me know.Sincerely,Joseph WaldmanGeneral Manager---------- Forwarded message ----------From: Mary S [redacted] < [redacted] @landmarkhonda.com>Date: Thu, Jul 2, at 3:PMSubject: COMPLAINT ABOUT [redacted] CANCELLATIONTo: [redacted] @***.comGood afternoon,In reference to your complaint received that the product [redacted] had not been refunded to you when requested in January 2015, please note the refund check was cut on January 27, for the amount of $844.00, the purchase price of the product and mailed to the lienholder of your vehicle to be credited toward your loan amountPlease see a copy of the check attachedYou would need to contact your lienholder for further information concerning this matter.SincerelyMary Pat S*Office ManagerHR/Payroll Accounting ManagerLandmark HondaDirect: 703.823.2092Fax : [redacted] PDFJoe W [redacted] < [redacted] @landmarkhonda.com> [redacted] **to [redacted] *** This email was sent to him after we tried twice by phone10:AM (minutes ago)Attachments areaPreview attachment img446.pdfPDF

We were driving by landmark honda just to look around for a possible second vehicle. Was pressured in to leaving a $2,000 dollar deposit after being promised that american honda would finance our vehicle with specific terms. Took vehicle home. Received a phone call from finance manager saying that he could not finance us with american honda finance and that we had to take another finance offer with capitol one and when we refused and asked to get our money back, they wanted us to sign a paper saying that we had to pay them $850 for their dealer fees and mileage. I understand paying $49 for mileage that was used in our 7 days of having the vehicle... But to pay $799 for dealer processing fees when they didn't process anything is a total ripp off... Now they do not want to give us our deposit back. Do not do business with these people.

We have reviewed *** ***'s complaintWe looked into the service history on her Honda civic vin#***We see there was a distributor o-ring was replaced for an oil leak on 8/28/At this time the car had miles*** *** (the service provider) has been in
communication with her by phoneThe first steps that need to take place, we need to verify that the o-ring replacement is the same repair as what took place back on 8/28/The repair will need to be with in miles of the repairAmerican Honda motor company backs the repair for a limited term of 1year or miles which ever comes firstWe have ask *** *** to fax us a copy of the repairAs of this point we do not have a copy*** *** indicated she had this repair completed at a local Honda storeShe cant remember the Honda location that performed the repairIf in fact this is the same repair and she would have provided a copy of the repair order from 8/28/and its under the limited warranty, the repair would have been completed free of charge*** *** stated to *** she did not advise this Honda dealership that the repair was completed at a previous store
We can still helpThis is not the method American Honda parts warranty claims are implemented but we can still assist herThe reason we are unable to move forward is we still do not have the information from *** ***We need to obtain a copy of the repair
At this point this is unresolvedWe lacking pertinent information from the customerWe believe its reasonable for *** *** to take the necessary steps to make a warranty claim on her repairAuthorizing a repair and requesting a refund is not with in the terms of the limited warranty of the repair
If there is any additional information needed, I can be contacted at the information below
*** ***
Service and Parts Director
***
###-###-####

I just spoke to *** *** and apologizedWe are sending him a check for the difference in the interest rate

I apologize for the delay in handling this refund.A refund for the Honda Care Warranty will be processed once I receive an official document showing the mileage on the vehicle at the time of total loss.Our records reflect you paid $for the warranty not $as stated.We will
attempt to contact you by phone

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf
no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To my knowledge, I signed an approval for a credit check however not for a credit application
Regards,
*** ***

This problem was clearly covered under the 12 month and 12,000 mile parts warranty offered by American Honda.We have submitted that warranty to the manufacturer and are processing a check for a full refund.We were unaware of this problem until the Revdex.com complaint was made.If the consumer had come directly to us with this problem it would have been handled quickly and easily.

Hello [redacted],
Thank you for alerting us to this issue. We're very sorry that it occurred, and are happy to refund you. Looking forward to helping you again in the future!
Best,
Landmark Honda

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]31 May 2014
[redacted]:In reference to our phone conversation last Thursday 29 May and per your request, have included documents ref: Refund request (Revdex.com complaint ID [redacted]) submitted 23 April 2014.The first invoice is for replacement of an O" ring on Aug 2013 at Landmark $198.55, the second invoice for the same repair on Apr 2014 at [redacted] Honda for $109.99 which is considerably lower than the price at Landmark Honda; at the time of the second repair was not aware this job had been already performed on my vehicle until later when I checked my records.
In my complain I am requesting a refund for the amount of $198.55, taking into Consideration the best quote and best overall value of this repair and in actordance with Hondas policy (parts and labor warranted 12 months or 12,000 miles). I will greatly appreciate your assistance, I can be reached at cell [redacted] and on .

From: Joe W[redacted] Date: Wed, Aug 5, 2015 at 10:38 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted], I am aware of this complaint. We responded immediately to [redacted]. I'm sorry she did not respond to...

you.We sent the cancellation proceeds directly to the lienholder on the account back in January. We tried to contact [redacted] by phone with no response. We then sent him an email with the information.The following is the response from our Office manager.
If I can be of any further assistance please let me know.Sincerely,Joseph WaldmanGeneral Manager---------- Forwarded message ----------From: Mary S[redacted] <[redacted]@landmarkhonda.com>Date: Thu, Jul 2, 2015 at 3:38 PMSubject: COMPLAINT ABOUT [redacted] CANCELLATIONTo: [redacted].comGood afternoon,In reference to your complaint received that the product [redacted] had not been refunded to you when requested in January 2015, please note the refund check was cut on January 27, 2015 for the amount of $844.00, the purchase price of the product and mailed to the lienholder of your vehicle to be credited toward your loan amount. Please see a copy of the check attached. You would need to contact your lienholder for further information concerning this matter.SincerelyMary Pat S[redacted]Office ManagerHR/Payroll Accounting ManagerLandmark HondaDirect: 703.823.2092Fax :  [redacted]PDFJoe W[redacted] <[redacted]@landmarkhonda.com> [redacted]to [redacted] This email was sent to him after we tried twice by phone10:20 AM (18 minutes ago)Attachments areaPreview attachment img446.pdfPDF

Review: I recently purchased a car from Landmark Honda. On their television commercials, website, and in the newspaper, they advertised 0.9% financing on new cars. I even spoke with their sales people before going into the showroom and I was told that they ofer 1.9 - 2.9% on used cars, but 0.9% on new cars.

On July 7, I then went into the showroom of Landmark Honda to look at used cars. At that time I spoke with Nelson F[redacted] who was very helpful and informative. Because I was not looking to purchase a car (new or used) on that day, I told Nelson that I would contact him in a few weeks when I was ready to make a purchase. Over the next three weeks, Nelson would periodically call me. During the conversations, I specifically asked him what type of financing Landmark Honda offer to car buyers. He told me that financing at interest rates of 1.9 – 2.9% was available on used cars, and 0.9% was available on new cars.

On Tuesday, July 29, 2014, I came back to the showroom with a friend to look at both used and new cars. Unfortunately, that was Nelson’s day off, so a young salesman named Joseph (?) assisted me. First I looked at used cars. As I looked at both a 2013 Honda Accord Sedan and 2011 Honda Accord Coupe, he told me that financing was available at either 1.9% or 2.9% depending on my credit. Although I was originally leaning toward purchasing a used car, I was attracted by the 0.9% financing that was advertised on both Landmark Honda's Website and on the Honda “Clearance Sale” Commercials on Television. So I started looking at new cars. A very nice sales person assisted me. As I looked at new cars, I again asked about the 0.9% financing and was told that it would depend on my credit. After looking at a number of cars, I settled on 2014 Honda Accord Sedan. While I completed the paper work, I again asked about the 0.9% financing, and he said he would “pull” my credit report. Well, my FICO score was above 800. After completing the purchase paper work, I then went to the finance department. It was only then, that I was told by the Finance manager that I was not eligible for the 0.9% finance. When I inquired why not, she could not tell me. I then went back to Mielad and the manager on duty and asked them why I was not eligible for the 0.9% and they could not tell me either. In addition, the Finance Manager, initially quoted me an even higher interest rate of 3.9% and it is only after I complained and agreed to put $2,000 down, that she finally offer me a 2.9% interest rate. Please note that the entire time I was signing the paper work for the car (before going into the F&I office), I continually asked about the 0.9% and financing no one said a word about my not being eligible for it.Desired Settlement: I would like my car loan at an interest rate of 0.9%

Business

Response:

I just spoke to [redacted] and apologized. We are sending him a check for the difference in the interest rate.

Review: On July 12, 2013 I purchased a vehicle from Landmark Honda in [redacted], VA. I came back to the dealership after 3 days of the purchase to return my vehicle since the interest rate is extremely high (22%) to look for another vehicle with lower interest rate. The salesman by the name, [redacted] said he could not return the vehicle. I stated that was never mentioned to us. He did not care for my response and was not willing to assist me in purchasing another vehicle in return of that. I went to several other dealers who offered me a much lower interest rate. I did some research on the vehicle and it was in a very bad accident, which explains why the motor is loud. I returned to Landmark Honda and spoke to the same salesman he refused to look at me and stated to his employee [redacted] to tell me "To move on". The conditions and return policy was not explained at all to me. He stated the earlier week that it was the salesman's first day on the job and he did not know the policy very well, which was why the return policy was not explained to me. I am seeking a resolution for my case.Desired Settlement: I am seeking a refund for the car that I was basically given to. The staff mislead me and provided zero explanation.

Business

Response:

**. [redacted] came into see me recently and I listened to her complaints.

I printed out a CARFAX report for her to review.

Automobile purchases are final. There is no return. I offered for her to exchange the car for another on our lot and I would give her full credit for what she paid. After looking at several cars she decided to keep this one.

The credit tier that she fell into was determined by the bank and is based on their credit criteria.

General Manager

Review: I had a service/repair rendered at Landmark Honda. The issue came back. I came back to the dealer, they did a temporary fix. Then told me it would cost more to fix my car. I tried to request a refund from the service manager because I feel that I paid in good faith for a service that was suppose to me complete, now they are telling me that it will cost more and to be honest, after this I don't feel comfortable that it would fix the problem since they told me the original repair would fix the problem. All I want is my money back for this repair that didn't fix the issue.ThanksDesired Settlement: I would like a refund of the service repair

Business

Response:

Hello [redacted],

Review: I am requesting a refund for a service performed on my vehicle on the month of Aug 2013 "Replace "O" Ring". The total charges for this service were $198.51. Unfortunately I had to have this service performed again recently, as my car is still having issues with a leak, this time , the same part number etc. cost me $109.99 as the service was performed by a different Honda dealer in this area.Desired Settlement: Refund since, all repairs are warranted for 12 months or 12,000 miles and neither has occurred yet.

Business

Response:

We have reviewed [redacted]'s complaint. We looked into the service history on her 1999 Honda civic vin#[redacted]. We see there was a distributor o-ring was replaced for an oil leak on 8/28/13. At this time the car had 107306 miles. [redacted] (the service provider) has been in communication with her by phone. The first steps that need to take place, we need to verify that the o-ring replacement is the same repair as what took place back on 8/28/13. The repair will need to be with in 12000 miles of the repair. American Honda motor company backs the repair for a limited term of 1year or 12000 miles which ever comes first. We have ask [redacted] to fax us a copy of the repair. As of this point we do not have a copy. [redacted] indicated she had this repair completed at a local Honda store. She cant remember the Honda location that performed the repair. If in fact this is the same repair and she would have provided a copy of the repair order from 8/28/13 and its under the limited warranty, the repair would have been completed free of charge. [redacted] stated to [redacted] she did not advise this Honda dealership that the repair was completed at a previous store.

We can still help. This is not the method American Honda parts warranty claims are implemented but we can still assist her. The reason we are unable to move forward is we still do not have the information from [redacted]. We need to obtain a copy of the repair.

At this point this is unresolved. We lacking pertinent information from the customer. We believe its reasonable for [redacted] to take the necessary steps to make a warranty claim on her repair. Authorizing a repair and requesting a refund is not with in the terms of the limited warranty of the repair.

If there is any additional information needed, I can be contacted at the information below.

Service and Parts Director

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]31 May 2014[redacted]:In reference to our phone conversation last Thursday 29 May and per your request, have included documents ref: Refund request (Revdex.com complaint ID [redacted]) submitted 23 April 2014.The first invoice is for replacement of an O" ring on Aug 2013 at Landmark $198.55, the second invoice for the same repair on Apr 2014 at [redacted] Honda for $109.99 which is considerably lower than the price at Landmark Honda; at the time of the second repair was not aware this job had been already performed on my vehicle until later when I checked my records.In my complain I am requesting a refund for the amount of $198.55, taking into Consideration the best quote and best overall value of this repair and in actordance with Hondas policy (parts and labor warranted 12 months or 12,000 miles). I will greatly appreciate your assistance, I can be reached at cell [redacted] and on .

Business

Response:

This problem was clearly covered under the 12 month and 12,000 mile parts warranty offered by American Honda.We have submitted that warranty to the manufacturer and are processing a check for a full refund.We were unaware of this problem until the Revdex.com complaint was made.If the consumer had come directly to us with this problem it would have been handled quickly and easily.

Review: My name is [redacted]. On September 3, 2013 I purchased a 2011 gray Honda Civic from the Landmark Honda dealership in [redacted] Virginia. This car had low miles and was the right price for me. This car was/is cosmetically beautiful. My salesperson was [redacted] ([redacted]). During the purchasing process I asked for the Car History report. It was brought out to me, and as I read it I saw something that said “Recall”. On 03/11/2011 a recall was issued for #[redacted]. It said “Fuel Tank ROV Case Broken”. I immediately asked about this. I was told that the car had already been repaired. I then called American Honda, and they said that it had not been repaired based on the VIN [redacted]. I was also told that there is a problem with the vehicle roll over valve. I again asked the salesperson about the repair. I was then told that the office that I needed to speak with was closed for the day, but I should call back tomorrow. [redacted] said, but don’t ask for him because he will be starting vacation. I was also told that American Honda is sometimes slow with receiving and filing the paperwork. Against my better judgment I continued with the process. I was tired, so I drove right home. I was excited because of my new car and would wait until the weekend to show it off.

On the next morning (09/04/2013), I called American Honda to check if it was still under “recall”. They said that it had not been repaired. I spoke with [redacted] at American Honda. I am not looking for any kind of problem. I just want what I paid for. This car cost me $16,300. I had my own financing ($16,000 check plus $300 on my debt card) so the dealership has already been paid. I am unclear what I should do now. I have not had a chance to start to enjoy my new purchase, and it is already being repaired. [redacted] who is the leader of the yellow team repair team told me that it was going to be a few days of repairs. That is very concerning to me because I did not get the extended warranty, because I had heard so many great things about Hondas. Now I think if this is how my experience starts, what will it be like in a few months?

When I first returned to the Dealership this morning (09/04/2013), I was greeted by [redacted]. He immediately informed me that there is a no return policy. I found this to be rather strange considering I had just purchase the car only twenty (20) hours ago. After I informed him that this is a safety issue that came from the Honda factory (a recall), he took me to meet [redacted]. [redacted] informed me that he was unaware of the factory recall before I was sold the car twenty hours ago. I found that to be strange since I found the problem in about an hour on my own.

I have already been back to the dealership and have returned home. I am driving a rental car that is a Mazda 2. I am a little disappointed with my experience so far. I have friends that have said that they are lifelong Honda owners. Many of them have said that they do not want to drive anything else. I have been a Nissan owner for twenty-two years, but I decided to give Honda a try after much encouragement. Over the past twenty-two years I have owned an Altima, a Maxima and a Nissan Frontier. Right now I am not that impressed with Honda.

[redacted]Desired Settlement: a refund

Business

Response:

I understand the concerns of [redacted] and apologize for any confusion.

We have done the recall that was due. We also corrected any deficiencies for MD. Inspection.

The rental charge was picked up by our Dealership and we also offered [redacted] free service in the future.

I hope that he is now a completely satisfied customer