Landmark Motor Company, Inc.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They are not taking responsibility for the issue it wasn't until the second tire issue that they said that I should drive my car with a flat tire to their dealership and then one of them would drive my car with a flat tire to [redacted] to let their tire guy look at the tire they never once said they would pay to replace my tires

Revdex.com spoke with the business. the vehicle was inspected and no issue was found with the tires. Once the problem was discovered the business offered to resolve the issue the customer declined their offer and had the work done elsewhere. At the time of the issue the...

customer was offered to have the tires replaced they are not able to cover the cost of getting the work done elsewhere as they already offered and were decline.

Review: I purchased a [redacted] from Landmark Motors and all four of the tires on the car were dry-rotted I had to replace the drivers side rear tire in Jan and I just had to replace the passenger rear and passenger side front tires in Feb. I spoke to the dealership and told her that the tires were bad she insisted they werent and told me it must have been something I ran over to cause the tire damage because they are low profile tires. When the issue first occurred I called her and told her and she wanted me to drive on a almost flat tire to the dealership so she could then drive it to petersburg to get her professional tire guy to look at the tires The tire place [redacted] tire is going to provide me with a written statement that says all four of the tires were dry-rotted and they the dealership knew itDesired Settlement: I would like for them to reimburse me for the money I have spent having to replace those tires . Total cost is is $386.00

Business

Response:

Revdex.com spoke with the business. the vehicle was inspected and no issue was found with the tires. Once the problem was discovered the business offered to resolve the issue the customer declined their offer and had the work done elsewhere. At the time of the issue the customer was offered to have the tires replaced they are not able to cover the cost of getting the work done elsewhere as they already offered and were decline.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

They are not taking responsibility for the issue it wasn't until the second tire issue that they said that I should drive my car with a flat tire to their dealership and then one of them would drive my car with a flat tire to [redacted] to let their tire guy look at the tire they never once said they would pay to replace my tires