Landmark Pavers Inc

***,My desired resolution is that *** *** of Landmark pavers do the following:Acknowledge that he came on my property and measured my yardAcknowledge that he formulated a design for my yardAcknowledge that he spent an hour in my home (designing and planning) with my dog at his
feetAcknowledge that upon his departure through our backyard, he was asked to close the gate and told that my dogs could get outAcknowledge that he left my gate openAcknowledge that he sent me an estimateAcknowledge that he received an inquiry by me, asking him if he had left the gate open and informing him that my dog was killedAcknowledge that he did not show accountability for the grief that he caused my whole familyAcknowledge that he wrote a horrible email to me responding to my email that simply defined the level of grief that he caused my familyAcknowledge that he denied doing business with myself and my family or deinied knowing me or my family, despite the fact that I was given an estimateAcknowledge that he was introduced to me by my neighbor *** ***Acknowledge that he telephoned me to apologize the same evening that he was notified of my dogs deathAcknowledge that he was negligentAcknowledge that he caused my family terrific griefI also want *** *** to respond to my review (which I would like Revdex.com to post) with all of the above acknowledgments.Thank you,*** ***. Hi ***!It's ***Thanks for your prompt estimate** has some questionsSent from my ***> On Jan 11, 2016, at 12:PM, *** *** wrote:>> ---------- Forwarded message ----------From: *** ***Date: Tue, Jan 12, at 8:PMSubject: Re: landmark pricingTo: *** Fam Oh my gosh.I feel terrible I am so sorry about your dog.I do not remember if I latched the side gate. I know this won't change things but please accept my sincere and hart felt condolence for you and your family.On Jan 12, 6:PM, "*** Fam" wrote:***, Did you secure the gate when you left? Just so you know...my dog was killed todayThe man who returned his body to the backyard said the gate was left openNo one else has been through it. Just mentioning it for you to ponderMy family is devastated. ***Sent from my ***On Jan 11, 2016, at 1:PM, *** *** wrote:please see attached pricing.for brochure on ** *** *** go to *** in *** ---------- Forwarded message ----------From: *** FamDate: Thu, Jan 14, at 10:PMSubject: Re: January 12, 2016To: *** *** You contacted me! You are evil Sent from my ***On Jan 14, 2016, at 9:PM, *** *** wrote:Again.Do not contact me. Your unhinged and crazy attacks need to stop stop stop. On Jan 14, 9:PM, "*** Fam" wrote:I told you to stay away. You are responsible for my dogs death and now you are surprised by a review on ***?! HE IS DEAD!Do you not realize the level of grief that your carelessness has caused?You have duplicated this email with your response on *** which clearly shows your lack of depth and capacity to understand what you have done! *** ***: No time to tap out another email, but plenty of time for an estimate and a trail of pain. You have hurt my son, myself, and many more peopleWhy do you continue to attack?! You have done so much harm to my family. Don't contact me or anyone in my family. On Jan 14, 2016, at 7:PM, *** *** wrote: Mam,I have taken the time to thoroughly read and respond to your correspondence via email, your review on *** and Revdex.com, and have taken the time to personally call you via telephone. I would like to take this time to again extend my sincerest condolences for the loss of your dog. I had hoped that my numerous and hart felt apologies might have been accepted graciously by you I don’t want to minimize what has obviously been a profound sense of loss for you and your family. Having recently lost a family member myself I understand and empathize with your loss. My hope for you is that you can come to a place through this situation that you can deal with this loss with a sense of dignity and grace. That being said, the venom of your most recent correspondence is unacceptable. I hope you understand that I can no longer subject myself to this kind of behavior on your part. As such, unless and until you can conduct yourself with an appropriate level of decorum I can no longer take your calls, or respond to your texts or emails. To be clear, please cease and desist your correspondence with me.Perhaps, after some time has past, and you are less emotionally charged, we can have a calm and rational conversation regarding this matter. Until then I wish you all the best. On Thu, Jan 14, at 7:AM, *** *** wrote: Mam.Your harassment needs to stop.I wish you well but please stop. On Jan 14, 6:AM, "*** Fam" wrote: You killed my dog, therefore, I have every right to hash this out with you. Stay away from my family. On Jan 14, 2016, at 2:AM, *** *** wrote: For the third time I am sorry. Please do not contact me again regarding this issue. ***,As a professional, when you step onto a persons property, you have an obligation to respect their property and do no harmYour negligence and disrespect has resulted in many broken heartsMy two sons, their friends, my mother, my husband, myself, family friendsthe list goes on ***.*** was taken in by our family to comfort my son and to keep us company when my husband deployedEverybody loved ***He was the dog that was laying at your feet when you were so carefully fine- tuning your estimate.Your admission and apology are not even close to making things better.You should know:Our neighbor *** ***, feels responsible and horrible for bringing you to my home.You should know:I now feel that I have failed my family, by not making sure you followed through on a simple task. I have to live with that and we now have to live without ***...he was a member of our family!!! When you walked out that gate, you left behind tremendous painYou need to know that when you stepped off my property, thinking only of your next estimate, you left behind a big messI no longer enjoy my new home and my little dogs are confused by ***s absenceThere is a huge hole in our familyYour actions are life-altering, unprofessional, and thoughtless, and we will find it very hard to forgive you.Take a look at what you have taken from us...I pray to God you never to this again.*** ***

I am sorry for the loss of your dog and hope as time passes you will be able to move on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], 
I do not accept this. It does not matter that I didn't have a contract with [redacted] of Landmark Pavers; my dog was killed because of this man coming onto my property to give an estimate. He left the gate open and he is the reason my dog is dead, and it is exactly this non-accountability that he demonstrates that sickens me. Furthermore, he is suggesting that I am responsible which shows the character of this man, who behaves recklessly at the risk of everyone he meets. Death has visited my family due to a business visit with [redacted] and just because the deal is not on, he responds that he is not responsible which really drives the point of how lawless he feels he can be (without a "contract"). 
Please continue to post my complaint as long as possible as [redacted] has earned a reputation in my neighborhood and I feel it would be helpful to all others to know that if you don't have a contract with [redacted], be warned, as he feels he can act recklessly with your property and those who live on it. He deserves acknowledgement for the death of my sons dog and it is his lack of regret and accountability that has further caused my family grief and disgust. 
Please advise what else I am to do. 
[redacted],I have attached a copy of the estimate that was given to me by [redacted] to this statement from [redacted]:"Landmark pavers has not performed any work for this individual, Landmark pavers has not executed any contracts written, oral, or implied with this individual".The above statement is a fabrication of the truth on the part of [redacted]. The estimate below shows that [redacted] of Landmark Pavers DID imply to do work with me.Please advise as to any more I can do.Thank You,[redacted]

To whom it may concern:
The complainant and the customer are two different people regarding this matter.
On or around February of 2014, Landmark Pavers contracted with the customer to install hardscape, landscape, and a steel framed barbecue. We first meat with the complainant and customer on or...

around November of 2013. During the second meeting with only the customer an original quote was given to him which included a custom built bbq. The quote on this bbq was well in excess of his budget. The customer asked “What can be done to lower the cost of the BBQ component of the bid”. It was explained to the customer, at that time that the cost could be lowered if we used a pre-built steel framed unit and simply set it in place on top of the pavers. He were very interested in this option, so the bid was amended to remove the custom bbq and add a pre built unit. This change represented a significant cost savings.
Upon completion of the project the complainant became involved and refused to pay the final payment because she did not like the location of the bbq. [redacted] made a site visit at this time to perform a final walk through and to address her wanting to move the bbq unit. It was explained to the complainant at that time, that to move the unit, the pavers would have to be removed, the gas line and electrical would have to be re-trenched and moved to the new location, and the gas and electrical would have to be re-connected. Despite the fact that the customer signed off on the original Landscape plan and location of the bbq, Landmark pavers gladly, and without argument, performed the necessary work, free of charge and at considerable cost to Landmark Pavers. At no time during this final walk through did the complainant or customer express their displeasure with the bbq unit.
Regarding the parts of the sod that were dying, Our crew was at the project last week to replace the few dead parts of sod. The customer was advised at the time. that when he mows his lawn he must collect the clippings and not leave the cut grass clumps on his lawn. This repair was performed free of charge.
Regarding the hillside irrigation zone. The customer asked our field supervisor to disconnect this zone for the time being because the zone was not yet needed. The complainant now wants this zone to work. This will be done free of charge.
[redacted] Landmark Pavers

We are very pleased with the project Landmark Pavers completed for us. Our project was primarily replacing our concrete patio and driveway with paving stones, but also included some landscaping, irrigation, lighting and carpentry. All the phases of the work were high quality, and were finished in a timely manner. We appreciated that once the work started, it proceeded without interruptions--we saw progress every day. The results of the project met our expectations very well.
Landmarks workers were polite and helpful. The foreman kept on top of the project, communicated whatever problems or changes came up, and promptly answered any questions or requests we had. He did a good job of making useful suggestions without being "pushy" in pursuing more business. The Landmark landscaper was very knowledgeable and helpful. Suggestions he made enhanced the project significantly. The Landmark carpenters built a custom shed and gates, turning a "dead" area into useful and attractive storage. We were generally impressed with how the Landmark crews worked and treated us and our property.
We were not necessarily looking for the lowest cost contractor, but Landmark's pricing for the project was very competitive--the lowest proposal we received. We were provided with a very detailed estimate of the project's costs. All changes to the original project were documented in clear detail. Landmark's approach eliminated misunderstandings about cost or what was included in the project. When questions arose (as they always do in projects like this), we (both Landmark and us) were able to refer to the contract and/or the change orders and quickly resolve what had or had not been agreed to. This made for a good working relationship and high satisfaction on our part.
We have received a number of compliments from visitors and passers-by, and would be happy and confident to recommend Landmark.

Landmark Pavers has accepted no money from this individual.  Landmark pavers has not performed any work for this individual, Landmark pavers has not executed any contracts written, oral, or implied with this individual.  Landmark pavers has expressed condolences and sorrow at the loss of her dog.  However, it is a homeowners responsibility to keep their pets within their yard.  As she is not a Landmark Paver customer we fail to see how a complaint can be arbitrated or resolved by the Revdex.com.  Nonetheless, we wish her and her family all the best.
 
Thank you.

[redacted],
My desired...

resolution is that [redacted] of Landmark pavers do the following:
1. Acknowledge that he came on my property and measured my yard.
2. Acknowledge that he formulated a design for my yard.
3. Acknowledge that he spent an hour in my home (designing and planning) with my dog at his feet.
4. Acknowledge that upon his departure through our backyard, he was asked to close the gate and told that my dogs could get out.
5. Acknowledge that he left my gate open.
6. Acknowledge that he sent me an estimate.
7. Acknowledge that he received an inquiry by me, asking him if he had left the gate open and informing him that my dog was killed.
8. Acknowledge that he did not show accountability for the grief that he caused my whole family.
9. Acknowledge that he wrote a horrible email to me responding to my email that simply defined the level of grief that he caused my family.
10. Acknowledge that he denied doing business with myself and my family or deinied knowing me or my family, despite the fact that I was given an estimate.
11. Acknowledge that he was introduced to me by my neighbor [redacted].
13. Acknowledge that he telephoned me to apologize the same evening that he was notified of my dogs death.
14. Acknowledge that he was negligent.
15. Acknowledge that he caused my family terrific grief.
16. I also want [redacted] to respond to my review (which I would like Revdex.com to post) with all of the above acknowledgments.
Thank you,
[redacted].
 
Hi [redacted]!It's [redacted]. Thanks for your prompt estimate. ** has some questionsSent from my [redacted]> On Jan 11, 2016, at 12:39 PM, [redacted] <[redacted]> wrote:>> <New Doc 42_1.pdf>
 
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Tue, Jan 12, 2016 at 8:22 PMSubject: Re: landmark pricingTo: [redacted] Fam <[redacted]>
Oh my gosh.I feel terrible I am so sorry about your dog.I do not remember if I latched the side gate.  I know this won't change things but please accept my sincere and hart felt condolence for you and your family.
On Jan 12, 2016 6:22 PM, "[redacted] Fam" <[redacted]> wrote:
[redacted], 
Did you secure the gate when you left? Just so you know...my dog was killed today. The man who returned his body to the backyard said the gate was left open. No one else has been through it. 
Just mentioning it for you to ponder. My family is devastated. 
[redacted]
Sent from my [redacted]
On Jan 11, 2016, at 1:28 PM, [redacted] <[redacted]> wrote:
please see attached pricing.
for brochure on [redacted] go to [redacted] in [redacted]
 
---------- Forwarded message ----------From: [redacted] Fam<[redacted]>Date: Thu, Jan 14, 2016 at 10:05 PMSubject: Re: January 12, 2016To: [redacted] <[redacted]>
You contacted me! 
You are evil Sent from my [redacted]
On Jan 14, 2016, at 9:34 PM, [redacted] <[redacted]> wrote:
Again.Do not contact me.  Your unhinged and crazy attacks need to stop stop stop.
 
On Jan 14, 2016 9:31 PM, "[redacted] Fam" <[redacted]> wrote:
I told you to stay away. 
You are responsible for my dogs death and now you are surprised by a review on [redacted]?! HE IS DEAD!
Do you not realize the level of grief that your carelessness has caused?
You have duplicated this email with your response on [redacted] which clearly shows your lack of depth and capacity to understand what you have done! [redacted]: No time to tap out another email, but plenty of time for an estimate and a trail of pain. 
You have hurt my son, myself, and many more people. Why do you continue to attack?! You have done so much harm to my family. 
Don't contact me or anyone in my family. 
On Jan 14, 2016, at 7:57 PM, [redacted] <[redacted]> wrote:
 
Mam,
I have taken the time to thoroughly  read and respond to your correspondence via email, your review on [redacted] and Revdex.com, and have taken the time to personally call you via telephone.   I would like to take this time to again extend my sincerest condolences for the loss of your dog.  I had hoped that my numerous and hart felt apologies might have been accepted graciously by you.   I don’t want to minimize what has obviously been a profound sense of loss for you and your family.  Having recently lost a family member myself I understand and empathize with your loss.   My hope for you is that you can come to a place through this situation that you can deal with this loss with a sense of dignity and grace. 
 
That being said, the venom of your most recent correspondence is unacceptable.   I hope you understand that I can no longer subject myself to this kind of behavior on your part.  As such,  unless and until you can conduct yourself with an appropriate level of decorum I can no longer take your calls, or respond to your texts or emails.  To be clear, please cease and desist your correspondence with me.
Perhaps, after some time has past, and you are less emotionally charged, we can have a calm and rational conversation regarding this matter.  Until then I wish you all the best.
 
On Thu, Jan 14, 2016 at 7:35 AM, [redacted] <[redacted]> wrote:
 
Mam.Your harassment needs to stop.I wish you well but please stop.
 
On Jan 14, 2016 6:23 AM, "[redacted] Fam" <[redacted]> wrote:
 You killed my dog, therefore, I have every right to hash this out with you. 
Stay away from my family. 
On Jan 14, 2016, at 2:11 AM, [redacted] <[redacted]> wrote:
 
For the third time I am sorry.  Please do not contact me again regarding this issue. 
 
[redacted],As a professional, when you step onto a persons property, you have an obligation to respect their property and do no harm. Your negligence and disrespect has resulted in many broken hearts. My two sons, their friends, my mother, my husband, myself, family friends... the list goes on [redacted].[redacted] was taken in by our family to comfort my son and to keep us company when my husband deployed. Everybody loved [redacted]. He was the dog that was laying at your feet when you were so carefully fine- tuning your estimate.Your admission and apology are not even close to making things better.You should know:Our neighbor [redacted], feels responsible and horrible for bringing you to my home.You should know:I now feel that I have failed my family, by not making sure you followed through on a simple task.  I have to live with that and we now have to live without [redacted]...he was a member of our family!!! When you walked out that gate, you left behind tremendous pain. You need to know that when you stepped off my property, thinking only of your next estimate, you left behind a big mess. I no longer enjoy my new home and my little dogs are confused by [redacted]s absence. There is a huge hole in our family. Your actions are life-altering, unprofessional, and thoughtless, and we will find it very hard to forgive you.Take a look at what you have taken from us...I pray to God you never to this again.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], I do not accept this. It does not matter that I didn't have a contract with [redacted] of Landmark Pavers; my dog was killed because of this man coming onto my property to give an estimate. He left the gate open and he is the reason my dog is dead, and it is exactly this non-accountability that he demonstrates that sickens me. Furthermore, he is suggesting that I am responsible which shows the character of this man, who behaves recklessly at the risk of everyone he meets. Death has visited my family due to a business visit with [redacted] and just because the deal is not on, he responds that he is not responsible which really drives the point of how lawless he feels he can be (without a "contract"). Please continue to post my complaint as long as possible as [redacted] has earned a reputation in my neighborhood and I feel it would be helpful to all others to know that if you don't have a contract with [redacted], be warned, as he feels he can act recklessly with your property and those who live on it. He deserves acknowledgement for the death of my sons dog and it is his lack of regret and accountability that has further caused my family grief and disgust. Please advise what else I am to do. [redacted],I have attached a copy of the estimate that was given to me by [redacted] to this statement from [redacted]:"Landmark pavers has not performed any work for this individual, Landmark pavers has not executed any contracts written, oral, or implied with this individual".The above statement is a fabrication of the truth on the part of [redacted]. The estimate below shows that [redacted] of Landmark Pavers DID imply to do work with me.Please advise as to any more I can do.Thank You,[redacted]

Landmark Pavers has accepted no money from this individual.  Landmark pavers has not performed any work for this individual, Landmark pavers has not executed any contracts written, oral, or implied with this individual.  Landmark pavers has expressed condolences and sorrow at the loss of her dog.  However, it is a homeowners responsibility to keep their pets within their yard.  As she is not a Landmark Paver customer we fail to see how a complaint can be arbitrated or resolved by the Revdex.com.  Nonetheless, we wish her and her family all the best. Thank you.

Worst experience all the way. Sales over promised. We didn't get samples/materials on time. So many mistakes were made. Lack of communications, dishonesty, disrespectful. Project was supposed to be done in 4 weeks and went for 9 weeks until we asked them to close the project. We gave them enough opportunities to make it right but they failed to do so. The worst part is the lack of workmanship. I didn't mind the delay if the job was done right. Now we have to look for other contractor to fix their poor quality job.