Landmark Property Services

The issue that was described in the complaint was addressed by the regional managerShe explained to me the issue of not having a unit to show and that this caused great concernSince we were unable to satisfactorily accommodate the complainant we are refunding monies to herThis was explained and sent to her in writing by Ashley B [redacted] the regional managerI trust this answers the complaint

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although it is NOW being repaired (still not complete since ceiling broke April 10) after weeks of attempting to have a safe place to liveIt does not change that the misdiagnosis of your maintenance supervisor resulted in is having what we were told was rust from condensation and that nothing could be done to it, to actually living where raw sewage was leaking into the apartmentNor does this resolve that a bucket was placed to collect the falling sewage water and human waste and we were told we would not be given anywhere else to live Nothing has been done to even remotely address this and even though the property manager, and senior regional property manager had both said it is unacceptable to simply place a bucket to collect falling sewage and tell a pregnant girl to sleep feet from the bucket.not only is it unhealthy, was against city code, and since living there we have both been hospitalized a multitude of times with symptoms that the cdc and Ama directly relate to feces exposure, it was treated wth the least amount of concern for the residents health and safety I have ever witnessed Regards, [redacted]

Please find attached a copy of the two letters mailed to Mr***, along with a copy of his account ledger, and a copy of his utility bills from the last five months of his residencyThe balance is from his final utility billThe utilities run two months behind (i.eMay 1-May utility usage would have been billed July 1)Please let me know if there are any questionsThank you!

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In October I did speak with repair men who assured me it was rust Asked again to maintanence and they came in again later in October and again assured it was rust.on Friday called and was told couldn't get to it today, called Saturday them came out, notified them I would not be sleeping here and would be at a friends tonight and leave at because I will not sleep next to feces, [redacted] left his number and said "call me if you leave earlier, I'm not staying to let them in because I don't get paid if I stay late"bucket was placed to catch falling feceson Monday plumbers came out and put an old rusty clamp around the pipeHave video that it was still leaking and the note left on door saying it was fixed and they would patch it up tomorrowtuesday they patch and paint, spots were missed where feces are STILL visible and painters used stain temover , stain remover does not disinfect feces build up in and behind the walls for monthsPointed ex out spots are still visible where feces areWas told paint will cover itPaint does not clean fecesdyring this time was never given as asked a place to stay away from the feces falling in the bucket nor was any proper cleaning supplies used Regards, [redacted]

Moved out of [redacted] Sept2016.....now I get a bill for $*** There is no way I have found to resolve this over the phone, I am in Michigan, Landmark Properties is in Virginia...The letter I received says I have days to dispute the debt...& I was out of town for a month...date of letter was 2/22/2017....it is now 3/22/2017...I called phone # & recording states "submit dispute in writing only, office has no documentation on site, & debt dispute WILL NOT b discussed on phone"...contact is Lateesha W [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, The amount I allegedly owe of $should be offset by the $“service fee” we were forced to pay each month, plus a “move out fee” of $The billing service is “conservice” which is an apt name since it is a condo scam I refused to pay this $I’m on a fixed income and barely make ends meet each month.Put another way $x months equals $+ “move out” fee totals $I never agreed to a monthly service fee or any move out chargeThe formula used to determine the water and sewer cost per month is totally bogus and gradual theft or residents and suffice featured of the apartment is some home finagled into a $plus monthly chargeI suggest that Landmark Property Services offset this last bill and zero out the balance.I cannot reach a person at Landmark the recording says they cannot discuss the debt over the phone

The tenant was charged for bug infestation in the leased premisesThe tenant agreed to pay the extermination fee over an agreed period of time, but then changed their mindThe check refered to in the complaint was used to pay the extermination chargesThis matter has a court date in October which will resolve the issue in this complaint.Best Regards, [redacted] ***

As I have stated I have paid my Aprils rent it was not stolen out of my house or my wallet but out of your drop box

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] This has already been resolved, I received paymentThanks

Dear Sir/Madam: In response to the above case, concerning a money order that has been cashed, but not by [redacted] , the intended payeeWe do not have any record of this payment in our office or via payment drop boxOur policy is when a payment was thought to have been made, but we do not have record of said payment; the resident should place a stop payment on the check, or place a trace on the money order to determine the current status of the payment In this case a trace was put on the money order, and it was indeed found to be cashedAs unfortunate as this is, our policy is the burden is with the resident as they initiated the purchase of the money order; therefore, it is the resident that has been harmed so it is the resident's responsibility to determine who cashed the money order and obtain said funds from that partyOur policy is during this discovery period, we do not charge a late fee, nor do we proceed with collections for days, and the resident must remain current on any other charges applicable with their unitAfter days, the funds are dueIn this case, the funds need to be obtained from the individual that cashed the money order and the rent is due to the community from the resident Should you have any other questions, or need additional information, please contact me at [redacted] Sincerely, [redacted] CFO

I live at [redacted] apartments, apartment address [redacted] On September 1st I took a check to the management office to pay my rent in the amount of $*** On the memo line I wrote September rent I included a letter stating my check number and check amount should only be used for September rent I received a “Material noncompliance notice for failure to pay rent” dated September 6, My rent check cleared my bank on 9/2/

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below According to my records, I had made arrangements to complete payments by June 30, I did make payments by then.Additionally, the company's response does not address the fact that they do not document or confirm oral communications, which leaves the consumer without any recourse with the company That is exactly what happened in my case I spoke with the accounts person who agreed with my terms and then did not provide any written confirmation, so then it becomes my word against theirs.The records provided indicate letters that were sent but not received or received much later For example, the letters sent in April were not received until mid-May, by which time the deadline to make payment was already past Additionally, the letters did not indicate that they superseded the previous agreement.My property management company attempted to get an outside railing fixed for months Upon not receiving any response, the property management took care of the repair and I paid for it, though it is the responsibility of Landmark.As stated in my earlier complaint, I am asking for payment of attorney fees I am paying my account in accelerated payment as Landmark has mandated Regards, [redacted]

Landmark Properties, which manages my homeowners association does not fulfill their responsibilities to homeowners, but then moves to aggressive legal action with homeowners when they are behind on their payments, despite Landmark not fulfilling their responsibilities as the property managers I made arrangements with them to pay off a past due bill of HOA fees by June Immediately following the conversation, I made a preliminary partial payment to reflect my upholding my part of the agreement This was a conversation for which I requested an email confirmation, but never received it I made my payments in full by the agreed upon date They turned my account over to a collections attorney shortly prior to the agreed upon due date and now I am in collections because Landmark has no record of our conversation I received the collections notice after I had already completed my payments I made several calls and sent emails to Landmark immediately upon receiving the collectio