Landmark Surveying Association

I am sorry that I have not responded to your earlier messageI had received a letter from you and called in about it and asked if you could email itAll of this was within the Christmas seasonI do want to answer the complaint.My company [redacted] Surveying was approached by the [redacted] Family to survey and divide their family property located near Saltillo We came to an agreement and we proceeded to do the surveyHere are some of the email conversations between [redacted] and myself:Good afternoon Mr***As requested, I am emailing you the contents of the conversation between [redacted] and myself, as well as between you and myselfI must preface this email with an apologyVia a telephone conversation, I mentioned that we had an aerial view of the property and that I would list each person’s name on the area he/she selectedWell I ran into a problem .I don’t know how to read the map to figure out each person’s choice of landMy uncle [redacted] has stated that he and another family member will be able to meet with you all on the first day of surveying and he should be able to identify each person’s choice of propertyI apologize for misleading youAs previously stated, I will be in Tupelo on December 16, and can meet with you to begin this “job”My cellular number is [redacted] The contents of the agreement per conversations with [redacted] and [redacted] ***: · [redacted] Surveying can begin surveying the [redacted] ’ property the week of December and will take one to two weeks to complete the job (holidays are included within the week period).· The price to survey approximately acres is $1,per person – if the decision to individually survey is chosen· The price to survey approximately acres is $4,000-$4,The acres is the compilation of acres X siblingsIf area is not heavily wooded, then $4,will be the costIf area is heavily wooded, then $4,will be the costThe maximum cost to survey approximately acres will not exceed $4,500, but can decrease below $4,in the event that the job is completed prior to estimated hours.· In the event that the 8th (and final) sibling’s property must be re-surveyed, the price to survey approximately acres is $4,500-$5,The acres is the compilation of acres X siblingsIf area is not heavily wooded, then $4,will be the costIf area is heavily wooded, then $5,will be the costThe maximum cost to survey approximately acres will not exceed $5,000, but can decrease below $4,in the event that the job is completed prior to estimated hours.· Monies are expected to be paid (in full) to [redacted] Surveying by one person, on the day that the drawing is providedThis is my memory of the conversations; thus please let me know your thoughtsHave a great day The University of Mississipppi [redacted] (fax) [redacted] [redacted] ,Everything looks good The only thing I have any concern with is the time frame We will begin work next week, Possibly the later part of this week We should be able to finish up by the 1stBut weather can be a killerIt is raining here today Also going in do I need to assume that we will be working with tracts? Who will make that final decisionDo you want to type out a contract or do you want me to do it.ThanksGood morning Mr***The weeks can be changed, but I thought that was what you all saidI don’t quite understand what you mean by “tracts” and will assume that you mean divisions of property, which will result in separate deedsIf I am assuming correctly, the answer is yesI thought the decision would be determined by you all once you visited the property and determined whether the 8th tract would need to be re-surveyed due to technicalities or problems caused to the other tractsI am a novice at this and am learning as I goWe will rely on your professional opinionI would prefer that you type out the contractAlso, can you provide a location and time for meeting tomorrow? From: [redacted] [mailto: [redacted] ] Sent: Monday, December 15, 10:AM To: [redacted] Subject: Re: [redacted] Family SurveyThat is what I mean by tracts That is just the term I use We will do our best to use the existing tract as long as the survey is correct and it does not create a problem with the other tracts (divisions)Weather and Holidays could extend by a few days I would like to use the term approximately weeks Because of things beyond our control, we like to have a little leeway Or we can put it down as will be turned in at least in the first week of January We will do all we can to have it done before the 1st I will have a contract readyCan you come to the Saltillo City Hall any time after 10:in the morning will work for me.SureHow about 3:00? If that is too late, I can come over sooner.From: [redacted] [mailto: [redacted] ] Sent: Monday, December 15, 11:AMThat will work See you then.OkFrom: [redacted] [mailto: [redacted] ] Sent: Monday, December 15, 1:PM12/14/14to me, [redacted] 12/15/14to [redacted] < [redacted] > 12/15/14to me [redacted] < [redacted] > 12/15/14to [redacted] < [redacted] > 12/15/14to me [redacted] < [redacted] > 12/15/14to [redacted] < [redacted] > 12/15/14to me As I said we proceeded to do the surveyWe found several issues with the title and spent a lot of time trying to determine the possession line on the property The family had always considered the property to be a certain acreageWe found that to be somewhat different so that changed the division acreages One Aunt had her property surveyed separately and it was based on the assumed acreage We had have the family decide on what should be doneAfter that was done I sent several preliminary division platsThere may have been some misspelled names on it, but they were corrected when called to our attentionWhen the family decided on the division that they wanted, we staked it in the fieldWe prepared plats and gave them to the family and were paid for the work that we have done I agreed to send my son to meet with the family and show them the division lines on our time at no extra cost We are a small firm and we need to do it when we don't have to cut into work time or take a lot of extra time on it [redacted] first contacted me in the summer and I asked her if we could wait until the leaves were off She then contacted me at a couple of other times when [redacted] was not availableI sent her a plat with the Latitude and Longitudes on it so they could take a hand held gps and find the corners I am still willing to send [redacted] outBut it needs to be at a convenient timeJanuary is one of our slowest times and I hope we can do it then I hope this answers the complaintWe want our customers to be happy and try to go above and beyond Thanks [redacted] ***

I responded in the secondary email that ***'s corners have been set and that we did not remove her old corners because we did not set them. I do not remove other surveyors corners. That is up to the other surveyor or land owner and even then should not be done until the corrected documents have been filed. The plat shows what is set at each corner. Those corners are also marked with 3 ft. wood stakes that are flagged and usually painted orange. We can meet at the property on Saturday 1/16 or 1/30 in case of bad weather. I will go over the spelling on plats and if they are misspelled, I will correct and print new ones. Please provide correct spelling. We also need to know that [redacted] is good with the corrections and if she is not that she will not create an issue while we are out there. As I said we are going back on our own time and not charging for that. Thanks [redacted] ***

I am sorry that I have not responded to your earlier messageI had received a letter from you and called in about it and asked if you could email itAll of this was within the Christmas seasonI do want to answer the complaintMy company [redacted] Surveying was approached by the [redacted] Family to survey and divide their family property located near Saltillo We came to an agreement and we proceeded to do the surveyHere are some of the email conversations between [redacted] and myself:Good afternoon Mr***As requested, I am emailing you the contents of the conversation between [redacted] and myself, as well as between you and myselfI must preface this email with an apologyVia a telephone conversation, I mentioned that we had an aerial view of the property and that I would list each person’s name on the area he/she selectedWell I ran into a problem .I don’t know how to read the map to figure out each person’s choice of landMy uncle [redacted] has stated that he and another family member will be able to meet with you all on the first day of surveying and he should be able to identify each person’s choice of propertyI apologize for misleading youAs previously stated, I will be in Tupelo on December 16, and can meet with you to begin this “job”My cellular number is [redacted] The contents of the agreement per conversations with [redacted] and [redacted] ***: · [redacted] Surveying can begin surveying the [redacted] ’ property the week of December and will take one to two weeks to complete the job (holidays are included within the week period)· The price to survey approximately acres is $1,per person – if the decision to individually survey is chosen · The price to survey approximately acres is $4,000-$4,The acres is the compilation of acres X siblingsIf area is not heavily wooded, then $4,will be the costIf area is heavily wooded, then $4,will be the costThe maximum cost to survey approximately acres will not exceed $4,500, but can decrease below $4,in the event that the job is completed prior to estimated hours· In the event that the 8th (and final) sibling’s property must be re-surveyed, the price to survey approximately acres is $4,500-$5,The acres is the compilation of acres X siblingsIf area is not heavily wooded, then $4,will be the costIf area is heavily wooded, then $5,will be the costThe maximum cost to survey approximately acres will not exceed $5,000, but can decrease below $4,in the event that the job is completed prior to estimated hours· Monies are expected to be paid (in full) to [redacted] Surveying by one person, on the day that the drawing is provided This is my memory of the conversations; thus please let me know your thoughtsHave a great day The University of Mississipppi [redacted] (fax) [redacted] [redacted] ,Everything looks good The only thing I have any concern with is the time frame We will begin work next week, Possibly the later part of this week We should be able to finish up by the 1stBut weather can be a killerIt is raining here today Also going in do I need to assume that we will be working with tracts? Who will make that final decisionDo you want to type out a contract or do you want me to do it.Thanks Good morning Mr***The weeks can be changed, but I thought that was what you all saidI don’t quite understand what you mean by “tracts” and will assume that you mean divisions of property, which will result in separate deedsIf I am assuming correctly, the answer is yesI thought the decision would be determined by you all once you visited the property and determined whether the 8th tract would need to be re-surveyed due to technicalities or problems caused to the other tractsI am a novice at this and am learning as I goWe will rely on your professional opinionI would prefer that you type out the contractAlso, can you provide a location and time for meeting tomorrow? From: [redacted] [mailto: [redacted] ] Sent: Monday, December 15, 10:AMTo: [redacted] Subject: Re: [redacted] Family Survey That is what I mean by tracts That is just the term I use We will do our best to use the existing tract as long as the survey is correct and it does not create a problem with the other tracts (divisions)Weather and Holidays could extend by a few days I would like to use the term approximately weeks Because of things beyond our control, we like to have a little leeway Or we can put it down as will be turned in at least in the first week of January We will do all we can to have it done before the 1st I will have a contract readyCan you come to the Saltillo City Hall any time after 10:in the morning will work for meSureHow about 3:00? If that is too late, I can come over soonerFrom: [redacted] [mailto: [redacted] ] Sent: Monday, December 15, 11:AM That will work See you thenOk From: [redacted] [mailto: [redacted] ] Sent: Monday, December 15, 1:PM 12/14/to me, [redacted] 12/15/to [redacted] < [redacted] > 12/15/to me [redacted] < [redacted] > 12/15/to [redacted] < [redacted] > 12/15/to me [redacted] < [redacted] > 12/15/to [redacted] < [redacted] > 12/15/to me As I said we proceeded to do the surveyWe found several issues with the title and spent a lot of time trying to determine the possession line on the property The family had always considered the property to be a certain acreageWe found that to be somewhat different so that changed the division acreages One Aunt had her property surveyed separately and it was based on the assumed acreage We had have the family decide on what should be doneAfter that was done I sent several preliminary division platsThere may have been some misspelled names on it, but they were corrected when called to our attentionWhen the family decided on the division that they wanted, we staked it in the fieldWe prepared plats and gave them to the family and were paid for the work that we have done I agreed to send my son to meet with the family and show them the division lines on our time at no extra cost We are a small firm and we need to do it when we don't have to cut into work time or take a lot of extra time on it [redacted] first contacted me in the summer and I asked her if we could wait until the leaves were off She then contacted me at a couple of other times when [redacted] was not availableI sent her a plat with the Latitude and Longitudes on it so they could take a hand held gps and find the corners I am still willing to send [redacted] outBut it needs to be at a convenient timeJanuary is one of our slowest times and I hope we can do it then I hope this answers the complaintWe want our customers to be happy and try to go above and beyond Thanks [redacted] ***

I responded in the secondary email that ***'s corners have been set and that we did not remove her old corners because we did not set themI do not remove other surveyors cornersThat is up to the other surveyor or land owner and even then should not be done until the corrected documents have been filedThe plat shows what is set at each cornerThose corners are also marked with ftwood stakes that are flagged and usually painted orangeWe can meet at the property on Saturday 1/or 1/in case of bad weatherI will go over the spelling on plats and if they are misspelled, I will correct and print new onesPlease provide correct spellingWe also need to know that *** is good with the corrections and if she is not that she will not create an issue while we are out thereAs I said we are going back on our own time and not charging for that.Thanks*** ***

Complaint: ***
I am rejecting this response because:Please note that I am not necessarily rejecting the response, but there are no other options that fitIn regards to the response from *** there is no mention of a correction to ***'s property lines and stakesAlso, the final plats that we have contain the misspelled names of several peopleI believe the legal descriptions have corrected names Yes, after being promised the coordinates, we received them; months later and after another requestEven with the coordinates, we do not know what exactly we are looking for as property dividers, which is why we asked someone from *** to walk the property with usAre we looking for the short wooden sticks (which probably are not visible in tall grass and can be easily pulled out of the ground and moved) or some other type of stake/stick? Lastly, we have been promised a meeting so many times and none have occurredI have asked many times in the past for a concrete meeting date and time and given noneWe are days from JanuaryWhat is a concrete date and time in January to meet and get this resolved? I am not available January 17-
Regards,
*** ***

I am sorry that I have not responded to your earlier message. I had received a letter from you and called in about it and asked if you could email it. All of this was within the Christmas season. I do want to answer the complaint.My company [redacted] Surveying was approached by the [redacted] Family to...

survey and divide their family property located near Saltillo.  We came to an agreement and we proceeded to do the survey. Here are some of the email conversations between [redacted] and myself:Good afternoon Mr. [redacted]. As requested, I am emailing you the contents of the conversation between [redacted] and myself, as well as between you and myself. I must preface this email with an apology. Via a telephone conversation, I mentioned that we had an aerial view of the property and that I would list each person’s name on the area he/she selected. Well I ran into a problem….I don’t know how to read the map to figure out each person’s choice of land. My uncle [redacted] has stated that he and another family member will be able to meet with you all on the first day of surveying and he should be able to identify each person’s choice of property. I apologize for misleading you. As previously stated, I will be in Tupelo on December 16, 2014 and can meet with you to begin this “job”. My cellular number is [redacted].  The contents of the agreement per conversations with [redacted] and [redacted]: ·        [redacted] Surveying can begin surveying the [redacted]’ property the week of December 14 and will take one to two weeks to complete the job (holidays are included within the 2 week period).·        The price to survey approximately 10.37 acres is $1,000 per person – if the decision to individually survey is chosen·        The price to survey approximately 73 acres is $4,000-$4,500. The 73 acres is the compilation of 10.37 acres X 7 siblings. If area is not heavily wooded, then $4,000 will be the cost. If area is heavily wooded, then $4,500 will be the cost. The maximum cost to survey approximately 73 acres will not exceed $4,500, but can decrease below $4,000 in the event that the job is completed prior to estimated hours.·        In the event that the 8th (and final) sibling’s property must be re-surveyed, the price to survey approximately 84 acres is $4,500-$5,000. The 84 acres is the compilation of 10.37 acres X 8 siblings. If area is not heavily wooded, then $4,500 will be the cost. If area is heavily wooded, then $5,000 will be the cost. The maximum cost to survey approximately 84 acres will not exceed $5,000, but can decrease below $4,500 in the event that the job is completed prior to estimated hours.·        Monies are expected to be paid (in full) to [redacted] Surveying by one person, on the day that the drawing is provided. This is my memory of the conversations; thus please let me know your thoughts. Have a great day.  The University of Mississipppi[redacted] (fax)[redacted],Everything looks good.  The only thing I have any concern with is the time frame.  We will begin work next week, Possibly the later part of this week.  We should be able to finish up by the 1st. But weather can be a killer. It is raining here today.  Also going in do I need to assume that we will be working with 7 tracts?  Who will make that final decision. Do you want to type out a contract or do you want me to do it.ThanksGood morning Mr. [redacted]. The 2 weeks can be changed, but I thought that was what you all said. I don’t quite understand what you mean by “7 tracts” and will assume that you mean 7 divisions of property, which will result in 7 separate deeds. If I am assuming correctly, the answer is yes. I thought the decision would be determined by you all once you visited the property and determined whether the 8th tract would need to be re-surveyed due to technicalities or problems caused to the other tracts. I am a novice at this and am learning as I go. We will rely on your professional opinion. I would prefer that you type out the contract. Also, can you provide a location and time for meeting tomorrow? From: [redacted] [mailto:[redacted]] Sent: Monday, December 15, 2014 10:48 AM To: [redacted] Subject: Re: [redacted] Family SurveyThat is what I mean by tracts.  That is just the term I use.  We will do our best to use the existing tract as long as the survey is correct and it does not create a problem with the other tracts (divisions). Weather and Holidays could extend by a few days.  I would like to use the term approximately 2 weeks.  Because of things beyond our control, we like to have a little leeway.  Or we can put it down as will be turned in at least in the first week of January.  We will do all we can to have it done before the 1st.  I will have a contract ready. Can you come to the Saltillo City Hall any time after 10:30 in the morning will work for me.Sure. How about 3:00? If that is too late, I can come over sooner.From: [redacted] [mailto:[redacted]] Sent: Monday, December 15, 2014 11:28 AMThat will work.  See you then.OkFrom: [redacted] [mailto:[redacted]] Sent: Monday, December 15, 2014 1:55 PM12/14/14to me, [redacted] 12/15/14to [redacted] <[redacted]> 12/15/14to me [redacted] <[redacted]> 12/15/14to [redacted] <[redacted]> 12/15/14to me [redacted] <[redacted]> 12/15/14to [redacted] <[redacted]> 12/15/14to me As I said we proceeded to do the survey. We found several issues with the title and spent a lot of time trying to determine the possession line on the property.  The family had always considered the property to be a certain acreage. We found that to be somewhat different so that changed the division acreages.  One Aunt had her property surveyed separately and it was based on the assumed acreage.  We had have the family decide on what should be done. After that was done I sent several preliminary division plats. There may have been some misspelled names on it, but they were corrected when called to our attention. When the family decided on the division that they wanted, we staked it in the field. We prepared plats and gave them to the family and were paid for the work that we have done.  I agreed to send my son to meet with the family and show them the division lines on our time at no extra cost.  We are a small firm and we need to do it when we don't have to cut into work time or take a lot of extra time on it.  [redacted] first contacted me in the summer and I asked her if we could wait until the leaves were off.  She then contacted me at a couple of other times when [redacted] was not available. I sent her a plat with the Latitude and Longitudes on it so they could take a hand held gps and find the corners.  I am still willing to send [redacted] out. But it needs to be at a convenient time. January is one of our slowest times and I hope we can do it then.  I hope this answers the complaint. We want our customers to be happy and try to go above and beyond.  Thanks[redacted]

Complaint: [redacted]
I am rejecting this response because:
Please note that I am not necessarily rejecting the response, but there are no other options that fit. In regards to the response from [redacted] there is no mention of a correction to [redacted]'s property lines and stakes. Also, the final plats that we have contain the misspelled names of several people. I believe the legal descriptions have corrected names.  Yes, after being promised the coordinates, we received them; months later and after another request. Even with the coordinates, we do not know what exactly we are looking for as property dividers, which is why we asked someone from [redacted] to walk the property with us. Are we looking for the short wooden sticks (which probably are not visible in tall grass and can be easily pulled out of the ground and moved) or some other type of stake/stick? Lastly, we have been promised a meeting so many times and none have occurred. I have asked many times in the past for a concrete meeting date and time and given none. We are 2 days from January. What is a concrete date and time in January to meet and get this resolved? I am not available January 17-24.
Regards,
[redacted]

I responded in the secondary email that [redacted]'s corners have been set and that we did not remove her old corners because we did not set them. I do not remove other surveyors corners. That is up to the other surveyor or land owner and even then should not be done until the corrected documents have been filed. The plat shows what is set at each corner. Those corners are also marked with 3 ft. wood stakes that are flagged and usually painted orange. We can meet at the property on Saturday 1/16 or 1/30 in case of bad weather. I will go over the spelling on plats and if they are misspelled, I will correct and print new ones. Please provide correct spelling. We also need to know that [redacted] is good with the corrections and if she is not that she will not create an issue while we are out there. As I said we are going back on our own time and not charging for that.
Thanks
[redacted]

I am sorry that I have not responded to your earlier message. I had received a letter from you and called in about it and asked if you could email it. All of this was within the Christmas season. I do want to answer the complaint.
My company [redacted] Surveying was approached by the [redacted]...

Family to survey and divide their family property located near Saltillo.  We came to an agreement and we proceeded to do the survey. Here are some of the email conversations between [redacted] and myself:Good afternoon Mr. [redacted]. As requested, I am emailing you the contents of the conversation between [redacted] and myself, as well as between you and myself. I must preface this email with an apology. Via a telephone conversation, I mentioned that we had an aerial view of the property and that I would list each person’s name on the area he/she selected. Well I ran into a problem….I don’t know how to read the map to figure out each person’s choice of land. My uncle [redacted] has stated that he and another family member will be able to meet with you all on the first day of surveying and he should be able to identify each person’s choice of property. I apologize for misleading you. As previously stated, I will be in Tupelo on December 16, 2014 and can meet with you to begin this “job”. My cellular number is [redacted].
 
The contents of the agreement per conversations with [redacted] and [redacted]:
 
·        [redacted] Surveying can begin surveying the [redacted]’ property the week of December 14 and will take one to two weeks to complete the job (holidays are included within the 2 week period).
·        The price to survey approximately 10.37 acres is $1,000 per person – if the decision to individually survey is chosen
·        The price to survey approximately 73 acres is $4,000-$4,500. The 73 acres is the compilation of 10.37 acres X 7 siblings. If area is not heavily wooded, then $4,000 will be the cost. If area is heavily wooded, then $4,500 will be the cost. The maximum cost to survey approximately 73 acres will not exceed $4,500, but can decrease below $4,000 in the event that the job is completed prior to estimated hours.
·        In the event that the 8th (and final) sibling’s property must be re-surveyed, the price to survey approximately 84 acres is $4,500-$5,000. The 84 acres is the compilation of 10.37 acres X 8 siblings. If area is not heavily wooded, then $4,500 will be the cost. If area is heavily wooded, then $5,000 will be the cost. The maximum cost to survey approximately 84 acres will not exceed $5,000, but can decrease below $4,500 in the event that the job is completed prior to estimated hours.
·        Monies are expected to be paid (in full) to [redacted] Surveying by one person, on the day that the drawing is provided.
 
This is my memory of the conversations; thus please let me know your thoughts. Have a great day.
 
The University of Mississipppi
[redacted] (fax)
[redacted]
 
[redacted],Everything looks good.  The only thing I have any concern with is the time frame.  We will begin work next week, Possibly the later part of this week.  We should be able to finish up by the 1st. But weather can be a killer. It is raining here today.  Also going in do I need to assume that we will be working with 7 tracts?  Who will make that final decision. Do you want to type out a contract or do you want me to do it.Thanks
Good morning Mr. [redacted]. The 2 weeks can be changed, but I thought that was what you all said. I don’t quite understand what you mean by “7 tracts” and will assume that you mean 7 divisions of property, which will result in 7 separate deeds. If I am assuming correctly, the answer is yes. I thought the decision would be determined by you all once you visited the property and determined whether the 8th tract would need to be re-surveyed due to technicalities or problems caused to the other tracts. I am a novice at this and am learning as I go. We will rely on your professional opinion. I would prefer that you type out the contract. Also, can you provide a location and time for meeting tomorrow?
 
From: [redacted] [mailto:[redacted]] Sent: Monday, December 15, 2014 10:48 AMTo: [redacted]Subject: Re: [redacted] Family Survey
That is what I mean by tracts.  That is just the term I use.  We will do our best to use the existing tract as long as the survey is correct and it does not create a problem with the other tracts (divisions). Weather and Holidays could extend by a few days.  I would like to use the term approximately 2 weeks.  Because of things beyond our control, we like to have a little leeway.  Or we can put it down as will be turned in at least in the first week of January.  We will do all we can to have it done before the 1st.  I will have a contract ready. Can you come to the Saltillo City Hall any time after 10:30 in the morning will work for me.
Sure. How about 3:00? If that is too late, I can come over sooner.
From: [redacted] [mailto:[redacted]] Sent: Monday, December 15, 2014 11:28 AM
That will work.  See you then.
Ok
From: [redacted] [mailto:[redacted]] Sent: Monday, December 15, 2014 1:55 PM
12/14/14
to me, [redacted]
12/15/14
to [redacted]
[redacted] <[redacted]>
12/15/14
to me
[redacted] <[redacted]>
12/15/14
to [redacted]
[redacted] <[redacted]>
12/15/14
to me
[redacted] <[redacted]>
12/15/14
to [redacted]
[redacted] <[redacted]>
12/15/14
to me
As I said we proceeded to do the survey. We found several issues with the title and spent a lot of time trying to determine the possession line on the property.  The family had always considered the property to be a certain acreage. We found that to be somewhat different so that changed the division acreages.  One Aunt had her property surveyed separately and it was based on the assumed acreage.  We had have the family decide on what should be done. After that was done I sent several preliminary division plats. There may have been some misspelled names on it, but they were corrected when called to our attention. When the family decided on the division that they wanted, we staked it in the field. We prepared plats and gave them to the family and were paid for the work that we have done.  I agreed to send my son to meet with the family and show them the division lines on our time at no extra cost.  We are a small firm and we need to do it when we don't have to cut into work time or take a lot of extra time on it.  [redacted] first contacted me in the summer and I asked her if we could wait until the leaves were off.  She then contacted me at a couple of other times when [redacted] was not available. I sent her a plat with the Latitude and Longitudes on it so they could take a hand held gps and find the corners.  I am still willing to send [redacted] out. But it needs to be at a convenient time. January is one of our slowest times and I hope we can do it then.  I hope this answers the complaint. We want our customers to be happy and try to go above and beyond. 
 
Thanks
[redacted]