Landpoint, Inc.

To whom it may concern, Review of the account does show *** *** established contact to have services deactivated in Communication was returned to the customer via email on 05/25/that deactivation of services would entail waiver of the remainder of the subscription services, as
it entailed waiver of the remainder of the subscription year it was requested that the customer confirm the deactivation of the services should be continuedThere was no response in reference to this email communication, as a result the services did renewAt this point SPOT/Globalstar has deactivated the customer's SPOT service subscription and is processing a refund for the renewal taking place in The refund should be completed within 7-business days, SPOT/GLobalstar has communicated this information with the customer, *** ***. Customer Care Management - Globalstar/SPOT

Customer have been contactedas a courtesy we have accepted to deactivate the service with no further chargeCustomer was satisfied with resolution. Thank you,

The customer has been a with SPOT since 08/01/and is aware of the automatic renewal of the SPOT accountThe renewal information is accessible via his SPOT account upon accessing his accountThe customer also contacted SPOT on 07/15/to inquire
about the renewal of services, was informed that his services were renewed on 07/12/The customer did not request deactivation of services at that pointDid not mention or request any assistance related to use and/or seeking to troubleshoot on the unit. The customer's relative used the device after the renewal of services took place. With these facts, SPOT stands by its decision to not refund the customer. As it stands the customer's services are set to be deactivated on 07/11/2018, prior to the renewal taking place for the 2018-year

Please see attached for screen shots related to activation process. To whom it may concern,Restating on behalf of SPOT.The customer when activating with SPOT has the option for a monthly or annual payment for the service contract.SPOT terms and conditions, presented during the activation of the services and are agreed to by the consumer if they desire their services to be active, defines the terms of the contract as a minimum of monthsPlease find associated terms, here and, below:(https://www.findmespot.com/en/index.php?cid=1700&action=showEntry&data=39...⇄ TermYou agree to remain as a subscriber for: (a) the minimum period stated in your Service Plan, (b) for Short Term Rental Plans (if not otherwise provided in the applicable Service Plan), the minimum period of time you select when ordering a Short Term Rental Plan and any additional time you elect to add to your Short Term Rental Plan by contacting SPOT and complying with any requirements of SPOT relative to such extension, or (c) if no Term is specifically stated in your Service Plan and if you have not selected a Short Term Rental Plan, a term of twelve (12) months starting on the date of service activation (in each case, the “Initial Plan Term”)Available Service Plans may include: (i) an annual plan with prepayment monthly prior to each month of Services (“Monthly Prepaid Plan”), (ii) an annual plan with prepayment for the entire year prior to each year of Services (“Annual Prepaid Plan”), (iii) a short term plan with prepayment for the entire term prior to commencement of Services (“Short Term Service Plan”), or (iv) a short term rental plan with prepayment for the entire rental term prior to commencement of Services (“Short Term Rental Plan”), all as further described in the applicable Service Plan.During the activation process a notification is also present stating the monthly option requires a month / year contract, pictured below.Please be advised that the customer’s services do remain active for the contracted month termServices are scheduled to be deactivated at the end of the months of service in order to ensure that the customer is not charged beyond current contracted term.SPOT will not be able to meet the request of the customer of immediate deactivation with termination of charges for the contracted months.Sincerely,SPOT Customer Relations Department Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11607337, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The service has been cancelled and no payments are due.  
Regards,
Pavel Machalek

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12284608, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11689557, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer since 07/21/2012. The customer contacted Customer Relations for SPOT to deactivate services 08/21/2017. In the same call, the customer requested escalation with a supervisor due to his refund request being declined and the below is a summary from the interaction after speaking with a...

supervisor: “Long time customer, [redacted], called in and is not happy with the fact that the device didn't work in Hawaii. The customer said he will dispute with his credit card company since we couldn't issue a refund. Offered $65.00 towards 2018 renewal and he agreed as long as I schedule the deactivation for 2019 to give him time to think about his 2019 renewal.” The customer then called on 09/13/2017 to state that he thought the retention offer was for this year 2017-2018. The customer also sought a full refund again, the refund was declined again due to the policies related to cancellation requirements to receive a refund. During this transaction, he was informed that the $65 was a credit towards 2018-2019 service terms. The customer then requested deactivation at the end of the current term, 07/20/2018. At this point, SPOT is willing to re-consider the offered credit as a refund for the current year, however, SPOT will refund the offered 2018-2019 $65 credit contingent on the customer’s agreeing to remain active with a set deactivation date of 07/20/2019 as discussed with the supervisor on 08/21/2017. Supporting details for declination of the refund requests. Per Terms and Conditions, pre-paid Service Plan fees are non-refundable and to cancel SPOT Service during any Renewal Term, the customer may terminate the plan effective at the end of such Renewal Term provided the customer gives the notice to SPOT by calling the customer service center at least 30 days prior to the end of such Renewal Term. Spot Customer Relations Management

SPOT has a Short Term Rental Plan for customers who needs the service for a short period and has a contract term of 12 months that can be paid either monthly or yearly for customers who use the service on a regular basis.  During the activation process, if a customer chose to activate with a 12...

months contract. There is a banner that reminds the customer that it's 12 months engagement. Also he has to accept the terms and condition those stats that he accepts the terms of the contract and that he understands that it is 12 months. One cannot blame to be told otherwise, while our activation process clearly and unequivocally stats that it is a 12 months term, unfortunately, sometimes customers prefer to opt for the 12 months contract as its cheaper assuming there is a possibility to cancel it afterward. Upon review of the customer’s account, we see notes of call backs to the customer; however he was unhappy with the resolution offered as it does not meet the customer’s expectation. At this point, the service has been scheduled for deactivation at the end of the 12 months term.

Review of the account shows that the customer's services are deactivated with effect taking place on 06.22.2017. A refund has been completed for the July value of $25.14, process completed on 07.11.2017.A refund is being processed for the June charge of $21.48, expected completion by end of business...

day on 07.28.2017.At this time the customer has no active subscriptions or open amounts due.Sincerely, SPOT Customer Relations Management.

Hello[redacted] originally activated his Spot device on May 2011 and deactivated his subscription on May of 2014.  He then reactivated the Spot device on October 03, 2017 and asked to deactivate on October 10, 2017.  Considering the age of the device and the description of the complaint from...

the customer, we offered to replace his device withour most updated product but [redacted] was not willing to accept our offer.  We normally do not offer replacements unless the customer has opted for our Product Replacement Plan, but in this case we made an exception.According to the usage report Mr. Guerrero used his device from 10/3/2017 thru 10/08/2017 and requested deactivation and refund on 10/10/2017.   Per our terms & Condition policy that Mr. Guerrero agreed upon, he does notqualify for a refund. Please let us know if you need further clarificationSincerely Ernesto A[redacted]Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12436989, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The services for the device do not work.  Spot offered to replace the device for an additional fee and an more expensive service plan.  I would like my $160 refunded.  After the device failed to work, I immediately let them know...advising me to spend even more money is not a solution.  I would like my $160 refunded.  I am going to go to social media and to REI directly to complain and share my story.  The spot does not work and the company does not stand by it's claims.
Regards,
[redacted]

The customer has been refunded the full price she paid. Please find below...

the refund receipt. We reach out to the customer to apologize and see what else we can assist with. [redacted]
 [redacted]   [redacted] 
[redacted]      Transaction Date 08/07/2017 16:22:17 EDT   Transaction Reference Number [TxRefNum] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12768887, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Despite my contact and email to customer service including this Revdex.com complaint, they are still refusing to cancel my auto-renewal in an attempt to keep me locked into the so called "contract".  See attached image... Account still shows auto renew in 08-2018 scheduled.  A simple google search of company shows many complains as well as ripoff reports for similar. 
Regards,
[redacted]

First, please note that Mr. [redacted] SPOT service was deactivated as requested.Below is a summary of events associated with the complaint from the customer.  The exchanges described below between the customer and SPOT occurred via email.  On 01.14.2016, the customer  activated his...

SPOT device by committing to a 12 months terms agreement.  He opted for the monthly payment arrangement (12 x $11.98).On 08.01.2016, the customer  sent an email to SPOT requesting the cancellation of his SPOT service.  On 08.03.2016, it was reminded to the customer that his SPOT service is part of a 12 months agreement and, by deactivating prior to the agreed terms, additional fees will be incurred.  As a gesture of goodwill, a credit matching 2 monthly payments was also offered to him.On 08.03.2016, the customer  declined SPOT goodwill offer and requested to cancel the service.On 08.03.2016, we asked the customer to confirm that he allows SPOT to charge him the additional fees led by the early deactivation of the service.On 08.03.2016, the customer reiterated his request to deactivate and indicated that he did not consent to have his credit card charged.On 08.04.2016, we informed the customer that his service has been deactivated.    As of today, the amount due by the customer has not been received yet.  We will keep communicating with him in order to come to an understanding regarding  the unpaid fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12384205, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can no longer use the device because of health reasons.  I suggested in a letter to their President earlier that they please consider, a pro-rated refund.  I totally dispute the comment that I was aware of the automatic renewal and their records will show that I have never automatically renewed at full price and not to mention the fact that I received no prior notice of renewal so that I even had the opportunity to dispute it.  Again, I told them I was certainly willing to pay for the one month my relative used it) but apparently money is more important to them that listening to their customer needs.  In my mind, that is a reasonable request.Do I wish I could continue to live in the mountains, hike, and have a need for SPOT.  Most certainly.  But, I can't, and I simply believe they are taking advantage of an elderly (78 years old) individual who has been diagnosed with acute heart failure, and whose activities at altitude are severely restrictive.  I won't be using their unit because I can't ... no service will be provided ... but they certainly have no compassion or consideration for unusual circumstances.There is no reason for me to say I'm satisfied with their response.  I think it is uncaring and without compassion, unfair since I offered to pay for the time it was used.  This isn't good business practice.  I cannot accept their arrogant position and based on their failure to even try to reach an accommodation, I can only assume that the money, not  customer satisfaction is their goal.I would ask that this will remain a permanent part of their complaint file and others can judge whether they have been "caring and compassionate."  Make sure everyone understands ... SPOT saves lives, and in the area of Colorado where I used to live, I know of 5 instances where people were found.  I have never questioned the value of their offering ... but want to be on record, that they seem to care nothing for "special circumstances" their customers may be facing.  No ... this is not a satisfactory resolution, and I offer it so others can form their own opinions.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12111691 and would like to note that it is inaccurate. We in fact DID respond to their email and requested cancellation but received no response from them. Additionally, I have not received any official communication from them that my service is cancelled. I've checked every email account I have including spam folders and trash. I have not received any notice. The refund did appear in my account however, so from that perspective this resolution is satisfactory to me.  I can't help but be concerned that we'll be doing this again a year from now though. 
Regards,
[redacted]

It is possible to deactivate short Term Rental Plan; however the customer signed up for 12 months term with a monthly payment. This was clearly and unambiguously stated during the activation process. The message during the activation process would have corrected any misinformation if there were any. Furthermore, customers receive a conformational email and have 3 days to cancel the service and request a refund for the payment done. However the customer did not contact us during that time.

Per terms and conditions (T&C’s) which were agreed to upon activation, at the end of your Initial Plan Term the Annual Prepaid Plan automatically renewed for additional one year term. The T&C’s indicate Pre-paid Service Plan fees are non-refundable unless we are notified in writing to...

cancel the service 30 days prior to your renewal date. We have no record of your request to deactivate your services in August, therefore services remained active and additional charges were incurred. Although we were not able to find you cancelation request in our archives we will apply a full refund to your credit card on file.  Please allow 7-10 business days for refund to post to your credit card.

Based on the initial information received we were unable to locate an account.  We have reached out to the customer requesting more information so we may properly research.