Landrum & Jared Sales

The concerns listed will be responded to individually in the order they were mentioned 1.) "First, the amounts of alcohol provided in drinks to my guest varied greatly throughout the night indicating improper bar practices due to the lack of the use of a jigger or other measurement tools required of professional bartenders." Improper bar practices is subjective to the person ordering the drinkFrom the outside looking in, one might say that some guests received stronger drinks than others - and they would be right in saying soAt an open bar - where drinks are free - a guest has the liberty to order a strong drink or a weak drinkProper etiquette of the bartender would be to note when a guest has had too much to drink and lighten up on the alcohol or completely cut him off; furthermore, remembering which guests prefer stronger drinks and those who prefer little to no alcohol proves bartenders are conscious of their guests desires and not mixing alcohols at random with little attention to detailVariance in alcohol levels of cocktails was present, but never to the point where a guest complainedIf a guest was unhappy with a drink, they would have promptly been served a new oneThey may have specified that they wanted more or less alcoholSeveral times, guests did ask for stronger drinks and received themFurthermore, "professional bartenders" have no need for measuring tools such as jiggers but allow their experience to determine what an ounce and a half "feels" likeMoreover, jiggers are in no way required by law but often just employed by franchise restaurants and bars in order to more strictly monitor their own inventories 2.) "Several guests report being given a full **-ounce cup of alcohol with no mixer which is over the 1*% alcohol by volume amount set by the Texas Alcoholic Beverage Commission (TABC) for the amount of alcohol in a single mixed beverage ." This is hearsay, false, and at best grossly exaggeratedThe largest pure liquor drink served was a double whiskey (neat and/or on the rocks)I cannot imagine anyone actually wanting a full cup of pure liquor and know for certain that none of my employees have ever poured such a drink at this - or any other - eventMoreover, if this actually was true, it raises the question: "does this actually break any rules/laws?" The plainest answer is simply "no." The drinks were freeCheers2You simply served alcohol provided by the host to her guestsIf alcohol was being sold in such reckless quantities, this would actually be a matter to concern TABC withBut it wasn't and I fervently deny this allegation 3.) "In my contract, I hired two bartenders at his suggestion to help with the cleaning of cups from tables at the eventOver the course of the night, the bartenders did not pick up any cups or make any move to clean the area." Cheers2You also denies this allegation whole-heartedlyPeriodically throughout the night, bartenders did circle the reception area and cleaned off tablesHowever, this was not constantly occurring throughout the night as often the bar was crowded with many guests wanting their drinksAs often as necessary this duty was attended toNot once - under the guidance of a wedding planner or the direction of any guest - was either bartender asked to perform this dutySimilar to most of these concerns, this issue could have been rectified if it had been addressed sooner rather than ex-post facto; nevertheless, Cheers2You denies this allegation given that this duty was performed 4.) "In addition, at the end of the event, the bartenders did not assist with the clean up of their own equipment or bar." This is a blatant lieFollowing correspondence via email, it had been decided that last call for the bar would be at [redacted] and the bar would close at ***The bride and groom were leaving the venue at [redacted] and the few remaining guests went out to the front of the venue to see them offDuring this time, only the DJ and a few other guests stayed in the reception area and it seemed evident that the reception was ending earlyfor the next minutes, the bartenders walked around and cleared off all of the tables in the reception area of all trash and packed up half of the bar supplies, leaving only what was needed for one bartender to continue serving for the last ten minutes - typical protocol for all our eventsBy [redacted] every unopened bottle of liquor, juice, mineral water, etcwas already set out on a table and ready to be packed upAt [redacted] one of the bridesmaids came over with a bin to begin packing up what belonged to the wedding partyThe bartenders assisted in packing these bins and only after all the wedding party's supplies were packed did the bartenders resume their own duties of washing and packing the bar's suppliesIn no way whatsoever did the bridesmaid pack up cheers2you's supplies for themAgain, this allegation is hearsay given that the complainant had left the venue [redacted] minutes prior 5.) "Several times through the night the bartenders heckled a [redacted] about drinking alcoholWhen they refused, the bartenders continued to try and pressure them into consuming alcoholic beverages provided by them." "Heckled" and "pressured" are both extremely suggestive and strong terms given what actually occurredOne bridesmaid who looked between the ages of [redacted] (definitely not **) approached the bar and ordered a lemonadeAs a joke, one of the bartenders responded by saying "are you sure you don't want a little vodka in that?" The girl laughed, smiled, and took the lemonade that was handed to herTo be heckled implies that one was offended by the remark, which was not the caseNevertheless, had the girl actually agreed to have some vodka she would have been promptly ID'ed and denied by the bartendersFurthermore, offering to serve alcohol is very different from actually serving alcoholNot unlike sitting down in someone's car and asking if you can smoke a cigarette vssitting down in someone's car and lighting upApart from this one girl, no other underage person was offered alcohol at the bar - much less a **-year oldThere were neither bad intentions nor illegal actions in this grossly exaggerated accusation 6.) "Bartenders were consistently taking shots throughout the nightIn one instance, they offered a guest a shot and when she said no they poured two and took them themselves." "Consistently" is yet another relative termIs consistent a shot every minutes? More? Less? It is unknown how many shots Cheers2you is alleged to have taken, but what is true is that on one - and only one - occasion each bartender did take a shotAnd that was in fact, the occasion mentioned aboveWhat actually occurred was as follows: A group of men approached the bar and ordered four shots of rumThe bartender responded, saying that he could make something more interesting if they'd like and suggested a kamikazeThe men were pleased, eager, and suddenly more than doubled their order, saying that they would take one to every person at their tableThe bartender proceeded to make [redacted] kamikazes as per their requestThey then noted that they had miscounted and only needed and told the bartenders to drink the remaining shots with them - not uncommon at all at bars or even at weddingsAs this was occurring, a woman approached the bar and ordered "something strong." The bartender taking her order responded by suggesting a kamikaze, and handed her one of the ones that had just been prepared which she drankThe remaining two were in fact drank by the bartenders upon the request of the men crowded around the bar with whom they had been socializing *.) "In addition, they were taking swigs out of the bottle." This is completely falseNot only is it a serious accusation, but it is simply ridiculousNot only would that break health code, but it's just grossThe two bartenders staffed that night don't even take swigs out of their own bottles when not working, much less doing it right in front of guests that they are going to serve with those bottlesThis is another blatant lie 8.) "When confronted by a guest, they admitted to drinking whiskey." At worst, this was simply humorMore than likely, it is hearsay, made up, and/or exaggeratedNeither bartender was drinking alcohol on the job apart from the one shot noted aboveBoth were drinking sprite on the rocks in cupsIt may have looked like they were drinking, but they absolutely were notIt was over degrees that day and the bartenders were working outdoors from **pm through the end of the night at 1am including the time spent loading and unloading all the bar supplies - including the 200lb, 8ftbar itselfThey were sweating profusely and thirsty but striving to offer their best service nonetheless 9.) "Many guests voiced concerns about your employees being drunk and were unsure of how they drove home at their level of intoxication." Again, my employees were not drunk and managed to drive over an hour back home to [redacted] from [redacted] without a problemSprite is not all that intoxicating, but it sure is refreshing! :) 10.) "These actions are not only upsetting and unprofessional but also illegalIn response, [redacted] said "You feel entitled to a great many things, but my time is no longer one of them."" These actions may have been upsetting, but clearly the complainant was grossly misinformed or intoxicated herself if she actually believes the claims she has made against me and my businessThe same professionalism shown at every event my company oversees was used the night of her weddingAfter being in business for nearly two years and working dozens of events, this is the absolute first complaint I have ever receivedPeriodically throughout the night the bartenders even approached her - the bride, the groom, and several of the more active bridesmaids and groomsmen to ask if everything was on par with their expectationsEvery time, only positive feedback was receivedOn multiple occasions the bride told the bartenders that they were doing a great job and to let her know if they needed anything The morning following the wedding, I woke up to an email listing astounding - almost satirical - allegations from the brideI was insulted but nevertheless assured her that I would investigate this matterAfter receiving a threatening email today demanding a refund based on a series of misconstrued lies, I was admittedly annoyed enough to respond hastily and rudely In summation, I whole heartedly deny all of these allegations as they are written and offer no compensation besides yet another apologyIf these allegations were true they could have been rectified the night of the weddingThis complaint is not unlike a patron entering a restaurant, ordering a $ [redacted] steak, eating the entire thing, and then claiming it was uncooked and demanding a refund and an extra $ [redacted] just for fun I refuse to offer any compensation given that the contract signed by both myself and the bride offers it only in cases where the overall functioning of the event has been significantly impactedI do not believe that any of these claims were significant to anyone besides the complainant and they most certainly did not keep the wedding from functioning Cheers! [redacted] , GM RGV Cheer2You: Bartending Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint, as ** [redacted] has offered no proposed action and has a blatant refusal to resolve this complaint ** [redacted] , Thank you for finally acknowledging that you were one of the bartenders at the reception You can attack my character and those of the wedding party and try and shift the focus Minors were served at the reception by your company The [redacted] year old was served an alcoholic beverage (she saw the alcohol poured into the glass) by YOUR employee The drink was not handed to her by her parent and her parent had no knowledge, did not give permission and was not in the visible presence of the minor when this occurred In addition, there were several twenty year olds that were served by YOUR company and were never asked to show identificationContinue to be belligerent, that doesn’t negate the fact that minors were served by YOUR bartender I encourage you to have a serious discussion with this bartender on the TABC’s Alcoholic Beverage Code and ask him about the year old that he servedIn addition, the fact that you have conducted yourself in such a disrespectful manner and have resorted to insults when I have remained respectful and professional shows how you conduct your business and treat your customersThe fact that you feel it is okay to take advantage special event like a wedding and treat it like your own personal party is appalling Thank you for your time and attention into this matter, [redacted] If the authorities or the Revdex.com would like to contact me to get the contact information for the guests in question, I will be happy to oblige

The concerns listed will be responded to individually in the order they were mentioned.
 
1.) "First, the amounts of alcohol provided in drinks to my guest varied greatly throughout the night indicating improper...

bar practices due to the lack of the use of a jigger or other measurement tools required of professional bartenders."
 
Improper bar practices is subjective to the person ordering the drink. From the outside looking in, one might say that some guests received stronger drinks than others - and they would be right in saying so. At an open bar - where drinks are free - a guest has the liberty to order a strong drink or a weak drink. Proper etiquette of the bartender would be to note when a guest has had too much to drink and lighten up on the alcohol or completely cut him off; furthermore, remembering which guests prefer stronger drinks and those who prefer little to no alcohol proves bartenders are conscious of their guests desires and not mixing alcohols at random with little attention to detail. Variance in alcohol levels of cocktails was present, but never to the point where a guest complained. If a guest was unhappy with a drink, they would have promptly been served a new one. They may have specified that they wanted more or less alcohol. Several times, guests did ask for stronger drinks and received them. Furthermore, "professional bartenders" have no need for measuring tools such as jiggers but allow their experience to determine what an ounce and a half "feels" like. Moreover, jiggers are in no way required by law but often just employed by franchise restaurants and bars in order to more strictly monitor their own inventories. 
 
2.) "Several guests report being given a full **-ounce cup of alcohol with no mixer which is over the 1*% alcohol by volume amount set by the Texas Alcoholic Beverage Commission (TABC) for the amount of alcohol in a single mixed beverage ."
 
This is hearsay, false, and at best grossly exaggerated. The largest pure liquor drink served was a double whiskey (neat and/or on the rocks). I cannot imagine anyone actually wanting a full cup of pure liquor and know for certain that none of my employees have ever poured such a drink at this - or any other - event. Moreover, if this actually was true, it raises the question: "does this actually break any rules/laws?" The plainest answer is simply "no." The drinks were free. Cheers2You simply served alcohol provided by the host to her guests. If alcohol was being sold in such reckless quantities, this would actually be a matter to concern TABC with. But it wasn't and I fervently deny this allegation. 
 
3.) "In my contract, I hired two bartenders at his suggestion to help with the cleaning of cups from tables at the event. Over the course of the night, the bartenders did not pick up any cups or make any move to clean the area."
 
Cheers2You also denies this allegation whole-heartedly. Periodically throughout the night, bartenders did circle the reception area and cleaned off tables. However, this was not constantly occurring throughout the night as often the bar was crowded with many guests wanting their drinks. As often as necessary this duty was attended to. Not once - under the guidance of a wedding planner or the direction of any guest - was either bartender asked to perform this duty. Similar to most of these concerns, this issue could have been rectified if it had been addressed sooner rather than ex-post facto; nevertheless, Cheers2You denies this allegation given that this duty was performed.
 
4.) "In addition, at the end of the event, the bartenders did not assist with the clean up of their own equipment or bar."
 
This is a blatant lie. Following correspondence via email, it had been decided that last call for the bar would be at [redacted] and the bar would close at [redacted]. The bride and groom were leaving the venue at [redacted] and the few remaining guests went out to the front of the venue to see them off. During this time, only the DJ and a few other guests stayed in the reception area and it seemed evident that the reception was ending early. for the next 10 minutes, the bartenders walked around and cleared off all of the tables in the reception area of all trash and packed up half of the bar supplies, leaving only what was needed for one bartender to continue serving for the last ten minutes - typical protocol for all our events. By [redacted] every unopened bottle of liquor, juice, mineral water, etc. was already set out on a table and ready to be packed up. At [redacted] one of the bridesmaids came over with a bin to begin packing up what belonged to the wedding party. The bartenders assisted in packing these bins and only after all the wedding party's supplies were packed did the bartenders resume their own duties of washing and packing the bar's supplies. In no way whatsoever did the  bridesmaid pack up cheers2you's supplies for them. Again, this allegation is hearsay given that the complainant had left the venue [redacted] minutes prior.
 
5.) "Several times through the night the bartenders heckled a [redacted] about drinking alcohol. When they refused, the bartenders continued to try and pressure them into consuming alcoholic beverages provided by them."
 
"Heckled" and "pressured" are both extremely suggestive and strong terms given what actually occurred. One bridesmaid who looked between the ages of [redacted] (definitely not **) approached the bar and ordered a lemonade. As a joke, one of the bartenders responded by saying "are you sure you don't want a little vodka in that?" The girl laughed, smiled, and took the lemonade that was handed to her. To be heckled implies that one was offended by the remark, which was not the case. Nevertheless, had the girl actually agreed to have some vodka she would have been promptly ID'ed and denied by the bartenders. Furthermore, offering to serve alcohol is very different from actually serving alcohol. Not unlike sitting down in someone's car and asking if you can smoke a cigarette vs. sitting down in someone's car and lighting up. Apart from this one girl, no other underage person was offered alcohol at the bar - much less a **-year old. There were neither bad intentions nor illegal actions in this grossly exaggerated accusation.
 
6.) "Bartenders were consistently taking shots throughout the night. In one instance, they offered a guest a shot and when she said no they poured two and took them themselves."
 
"Consistently" is yet another relative term. Is consistent a shot every 10 minutes? More? Less? It is unknown how many shots Cheers2you is alleged to have taken, but what is true is that on one - and only one - occasion each bartender did take a shot. And that was in fact, the occasion mentioned above. What actually occurred was as follows: A group of men approached the bar and ordered four shots of rum. The bartender responded, saying that he could make something more interesting if they'd like and suggested a kamikaze. The men were pleased, eager, and suddenly more than doubled their order, saying that they would take one to every person at their table. The bartender proceeded to make ** kamikazes as per their request. They then noted that they had miscounted and only needed 9 and told the bartenders to drink the remaining shots with them - not uncommon at all at bars or even at weddings. As this was occurring, a woman approached the bar and ordered "something strong." The bartender taking her order responded by suggesting a kamikaze, and handed her one of the ones that had just been prepared which she drank. The remaining two were in fact drank by the bartenders upon the request of the men crowded around the bar with whom they had been socializing.
 
*.)  "In addition, they were taking swigs out of the bottle."
 
This is completely false. Not only is it a serious accusation, but it is simply ridiculous. Not only would that break health code, but it's just gross. The two bartenders staffed that night don't even take swigs out of their own bottles when not working, much less doing it right in front of guests that they are going to serve with those bottles. This is another blatant lie. 
 
8.) "When confronted by a guest, they admitted to drinking whiskey."
 
At worst, this was simply humor. More than likely, it is hearsay, made up, and/or exaggerated. Neither bartender was drinking alcohol on the job apart from the one shot noted above. Both were drinking sprite on the rocks in cups. It may have looked like they were drinking, but they absolutely were not. It was over 90 degrees that day and the bartenders were working outdoors from **pm through the end of the night at 1am including the time spent loading and unloading all the bar supplies - including the 200lb, 8ft. bar itself. They were sweating profusely and thirsty but striving to offer their best service nonetheless. 
 
9.) "Many guests voiced concerns about your employees being drunk and were unsure of how they drove home at their level of intoxication."
 
Again, my employees were not drunk and managed to drive over an hour back home to [redacted] from [redacted] without a problem. Sprite is not all that intoxicating, but it sure is refreshing! :)
 
10.) "These actions are not only upsetting and unprofessional but also illegal. In response, [redacted] said "You feel entitled to a great many things, but my time is no longer one of them.""
 
These actions may have been upsetting, but clearly the complainant was grossly misinformed or intoxicated herself if she actually believes the claims she has made against me and my business. The same professionalism shown at every event my company oversees was used the night of her wedding. After being in business for nearly two years and working dozens of events, this is the absolute first complaint I have ever received. Periodically throughout the night the bartenders even approached her - the bride, the groom, and several of the more active bridesmaids and groomsmen to ask if everything was on par with their expectations. Every time, only positive feedback was received. On multiple occasions the bride told the bartenders that they were doing a great job and to let her know if they needed anything. 
The morning following the wedding, I woke up to an email listing astounding - almost satirical - allegations from the bride. I was insulted but nevertheless assured her that I would investigate this matter. After receiving a threatening email today demanding a refund based on a series of misconstrued lies, I was admittedly annoyed enough to respond hastily and rudely. 
 
In summation, I whole heartedly deny all of these allegations as they are written and offer no compensation besides yet another apology. If these allegations were true they could have been rectified the night of the wedding. This complaint is not unlike a patron entering a restaurant, ordering a $[redacted] steak, eating the entire thing, and then claiming it was uncooked and demanding a refund and an extra $** just for fun. 
 
I refuse to offer any compensation given that the contract signed by both myself and the bride offers it only in cases where the overall functioning of the event has been significantly impacted. I do not believe that any of these false claims were significant to anyone besides the complainant and they most certainly did not keep the wedding from functioning. 
 
Cheers!
[redacted], GM
RGV Cheer2You: Bartending Service

Per your contract with RGVCheers2You, for hired bartenders to do the following:
"The services for which I am paying are:  
1. RGVCheers2You will arrive promptly at my wedding to set up and will be present until the end of the wedding and will leave at the end of the as soon as possible.  
2. RGVCheers2You will serve my guests professionally. They will be friendly, polite, courteous, and quick in serving my guests. 
3. RGVCheers2You will follow all legal TABC practices including proper handling of any food items or beverages along with all other practices including, but not limited to, refusal to serve underage or intoxicated guests.  
RGVCheers2You will:  
1. Be precise in stocking our bar to the best of our ability based upon exactly what is agreed upon on the order form signed by both our client and the RGVCheers2You Representative.  
2. Serve guests professionally, aiming primarily to please our customers within the restraints of local, state, and federal law.  
3. Not serve to minors or intoxicated persons, checking ID’s for anyone suspected of underage drinking.  
4. Charge exactly the price agreed upon by both parties, excluding tips, the night of the event."
RGVCheers2you arrived at the venue well before [redacted] to begin serving at [redacted]. 
RGVCheers2You was present at the venue all night and left as soon as possible once it ended. 
In total, Cheers2You was present from roughly [redacted] - **:[redacted] hours, although we were only paid for *. 
RGVCheers2You were friendly, polite, courteous and quick in serving your guests. At no time did any guest voice a complaint about our character, service, or drink quality. 
RGVCheers2You followed all TABC guidelines and did not serve to underage or intoxicated guests. 
RGVCheers2You provided only service so stocking the bar was not an issue.
RGVCheers2You aimed to please every guest that approached the bar within the restraints of the law. 
No minors or intoxicated people were served. No one who approached the bar was suspected of underage drinking. 
The price charged was what was agreed to on the contract. 
Nothing in the contract required us to clean off tables, yet we still did. Arguing about cleaning off tables is a dead issue. The contract was not breached. 
The varied alcohol levels in drinks have already been justified.
A jigger may have been beneficial, but also slows down the performance of bartenders; they are also completely unnecessary once a bartender has mastered a 3-count. Any bartender with at least a month of experience can tell you that.
Shots were only given to guests who ordered them at the bar; Although, when one guest approaches the bar and orders 10 shots, its obvious that said guest will not be consuming them all. I don't doubt that some guests received shots that they didn't order personally, but the shots were ordered nonetheless at the bar. 
It is impossible to monitor the alcohol intake of 100+ guests. All bartenders can do is gauge every guest that approaches the bar. If they have ordered more than 3 or 4 drinks throughout the night, they will be judged. If they are slurring their words, stumbling, or giving off any inclination of drunk behavior, they will be refused service. This was never necessary. 
Cheers2You was not "asked" to perform and cleaning duties in the signed contract, as mentioned above. No one ever discussed conduct or drinking with the bartenders; probably because there was no apparent need. One time, throughout the entire night, the bridesmaid who collected leftover alcohol rudely asked if the bartenders were high. Not only was this unexpected and insulting, but it in no way addressed or rectified conduct because the night was already over. While this bridesmaid was bitter from the moment the bartenders arrived - undeniably sober as birds - we were not surprised to read the claims she made about how she cleaned up the entire venue without our help. Clearly she was having a stressful day and resorted to exaggerating or lying to compensate for it at Cheers2You's expense. 
Bartenders were offered food. 2 Plates were brought over to them at the bar and they went in turns to eat it - typical for all events so the bar is not left unattended. God forbid we didn't clean tables that we weren't contracted to clean while we were eating in the kitchen. 
[redacted], you are reading this, and you looked me in the eye and said on more than one occasion "you guys are doing great. Thank you so much. Let me know if you need anything!" You can deny it, but I have no idea why you're fighting over $[redacted] that you paid us for. I spent plenty of time corresponding with you, meeting you in person, writing up a contract and order form, driving all the way out to [redacted] and back and spent about 20 hours of combined outdoor labor between myself and my partner to put this together for you. If your own wedding was not on par with your expectations, there is no need to blame the bartenders. What bride wakes up at [redacted] and sends an email to a bartending service on the first day of her marriage? An unhappy one. And I apologize that you associate with unhappy people who have such grandiose senses of self worth that they claim to have packed up the bartending service's supplies for them; People who lie to you about nearly every facet of the night. You said it yourself - I was at this wedding and I know exactly what occurred, which is why I am qualified to answer every accusation truthfully. 
No minors were served alcohol. If this [redacted] year old got a drink, it would have been from a family member or an older friend. To my knowledge, no such actions ever occurred. Furthermore, I encurage you to read the following excerpt from TABC's Alcoholic Beverage Code; every "professional," "licensed" bartender has this memorized:
 
Sec. 106.05. POSSESSION OF ALCOHOL BY A MINOR
(a) Except as provided in Subsection (b) of this section, a minor commits an offense if he possesses an alcoholic beverage.
(b) A minor may possess an alcoholic beverage:
     (1) while in the course and scope of the minor's employment if the minor is an employee of a licensee or permittee and the employment is not prohibited by this code;      (2) if the minor is in the visible presence of his adult parent, guardian, or spouse, or other adult to whom the minor has been committed by a court; or     (3) if the minor is under the immediate supervision of a commissioned peace officer engaged in enforcing the provisions of this code.
(c) An offense under this section is punishable as provided by Section 106.0*1.
While this minor's mother apparently found out the next morning, at a wedding where everyone is family, a minor can drink under the supervision of an older guardian. I have stressed this clause at many events where parents actually want their kids to have a drink or two. In the end, consumption of alcohol by minors is left the the discretion of their guardians. In this case, no alcohol was given to minors at the bar, but if they did receive it from a relative, the fault then lies with the relative and not the bartenders. 
I stand by my previous comments that the bartenders drank sprite and a single kamikaze each. If they were drunk, they would not have managed to stay on their feet for 10 hours and lift a 100lbs+ bar into the bed of a truck at the end of the night and drive over an hour back to [redacted] to unload everything. They each had a single shot that was given to them. 
The bridesmaid mentioned walked away with a cape cod in her hand after drinking the kamikaze. 
You paid for our services and in total you received over 30 hours of combined labor for less than $[redacted] with gas expenses to drive to [redacted] and back. Cheers2you more than earned what we were paid. The demand for a refund is insulting just because you were not fully satisfied with the service based on what a few bitter people told you. I still offer no refund and hold that the contract was not breached. And believe me, this has cost me plenty of time as well. If your allegations were true, I would grant a refund and genuinely be sorry. Unfortunately for you, I was at the wedding. I was sober. And I, better than anyone else at the entire wedding, know what occurred behind the bar.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint, as **. [redacted] has offered no proposed action and has a blatant refusal to resolve this complaint. 
 
 
**. [redacted],
Thank you for finally acknowledging that
you were one of the bartenders at the reception.  You can attack my character and those of the
wedding party and try and shift the focus. 
Minors were served at the
reception by your company.  The [redacted]
year old was served an alcoholic beverage (she saw the alcohol poured into the
glass) by YOUR employee.  The drink was not handed to her by her parent
and her parent had no knowledge, did not give permission and was not in the
visible presence of the minor when this occurred.  In addition, there were several twenty year
olds that were served by YOUR
company and were never asked to show identification. Continue to be belligerent,
that doesn’t negate the fact that minors were served by YOUR bartender.  I encourage
you to have a serious discussion with this bartender on the TABC’s Alcoholic
Beverage Code and ask him about the 15 year old that he served. In addition, the fact that you have conducted yourself in such a disrespectful manner and have resorted to insults when I have remained respectful and professional shows how you conduct your business and treat your customers. The fact that you feel it is okay to take advantage special event like a wedding and treat it like your own personal party is appalling. 
Thank you for your time and attention
into this matter,
 
[redacted]
 
If the authorities or the Revdex.com would like to contact me to get the contact information for the guests in question, I will be happy to oblige.