Dealership had days as per contract to find a financial institution to either assign our purchase to them for financing or ask for returning the carDealership called us in this regard only after days and they did not send us any notice to return the car even in days after purchase I should mention this also that they suggested us a new finance term with 6.75% APR Secondly they had our social security number and they run our credit before delivering the carAnd as the last point, I should say we have bought a brand new car from another dealership days later with the same credit profile Complaint: I am rejecting this response because: Regards, A [redacted]
CF - As Stated by the Business In regards to [redacted] ’ complaint in rejecting our first response, we have agreed to the following: Switch out the leather seats to original equipment as Toyota had installed Refund customer the cost of the leather $+ Tax of 9% = $ Since the complainant has leased the vehicle the refund must be given back to the individual who has leased the vehicle The complainant can however send the funds to the leasing company therefore reducing the amount owed on the vehicle Since the Customer has chosen to use a broker, he would be advised to reach out to his broker to set up the appointment with the Fleet Department This will expedite the processing of his claim Thank you, F.R General Manager DCH Toyota Simi Valley
In reviewing the banks decision, it was determined by the bank that the social security number that was used was not valid for the purchase The decision was not made by the dealer as the dealer ultimately would like to deliver the vehicle to the customerThe dealer also doesn't operate a financial institution therefore having no position in what the banks decide and how they operate their business
Complaint: I am rejecting this response because: Toyota financial agents have informed me no check has been shipped nor received by themToyota financial has indicated that the dealer responded to them with no clue of any check issuedI have all the proof to establish thisToyota financial agents have provided such documentationFurthermore, the lease account lacks any creditsAt this point, the dealer is lieying or sent a check to the wrong personThis claim should remain open or closed in adverse effect to the dealership Regards, O [redacted] ***
As Stated by the Business When the customer was purchasing the newer vehicle and trading his car, we communicated our company policy of not being able to release any excess pay off monies due to a customer until we receive a paper title with lien release from the lien holderThe customer acknowledged our policy anddid not communicate an objection at that time The customer emailed for a status update on his excess payoff monies being released on Monday 06/29/at 5:pm which was after our business office had closed I was schedule off Tuesday and Wednesday When I returned to work on Thursday 07/02/2015, the customer emailed again for status update and we replied with our company policy for releasing excess payoff monies that we communicated when he signed his agreements We do follow the legal timelines for lien payoff to the noted lien holders for vehicles that our customers trade in Our records show that we mailed a check to pay off this customer’s lien holder on 06/23/which is days after he bought his vehicle and well in advance of the day legal timeline The overage of monies can only be released after we receive the paper title from the customer’s lien holder along with release of their lien The claim this customer is making of his lien holder not sending a paper title is NOT correct We confirmed with his lien holder that they DO mail a paper title with a signature on the front releasing their lien They also have a day timeline to verify funds have cleared their account before they mail the paper title to us which expired on 07/08/ We are still waiting on the paper title to arrive and are ready to release the excess pay off monies to this customer as soon as it arrives We have communicated updates to this customer as they arise and hope to have this resolved as soon as the title to his traded vehicle arrives Thank you, [redacted] FINANCE MANAGER
At no point did we know the Customer wanted in the company name alone. The Bank had approved his loan with a co-signer as you can see on all the documents. We would have submitted to the bank differently had he indicated that he wanted... the company to stand alone and didn’t have to sign as a co-singer. He has the option to negotiated this with Toyota Financial as they are the governing source of his loan. I have also attached the Finance mangers comments that completed the paperwork. Hi [redacted] Please see the enclosed copies of the transaction mentioned by the Customer and All Pure Pools, Inc. As can be clearly seen the Customer Signed as Cosigner in all forms, including the Business Credit Application Notice to Co-signer, Addendum to the credit application, Corporate Resolution, the Contract Itself and the Registration Documents. If he was under the impression he was simply signing for the business, he would have questioned having to sign the above mentioned documents as both the company and the guarantor, furthermore as part of my customary procedure I always state the importance of these documents in the way they make both parties 100% liable for the loan. During the transaction he never brought the subject up, the transaction was very cordial and he purchased an extended service contract from our finance department menu of products. If I can be of further assistance in resolving this matter please let me know [redacted] Finance Manager DCH Toyota Simi Valley
We cut a check on 8/04/and was sent to Toyota Financial Services on 8/11/I have all the required proof for you guys to contact Osly Pena and let him know that we took care of his issuePlease
close this complaintA*** ***
Sales Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10103054, and would like to receive a clear understanding of the resolution offer Can you please have the dealer send, in writing, the clear details of their resolution offer We want to be sure that we are clear on the terms of their offer.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11197162, and find that this resolution is satisfactory to meThank you for your assistance with resolving my issue with DCH Toyota of Simi Valley
Regards,
R*** ***
Technician found rat damage and rats nest lodged in A/C blower motor. Customer Authorized the Diagnostics to identify what the problem was for the blower motorWe have since agreed to refund the $and
have done so. This vehicle does not qualify for any type of warranty in regards to the blower motor because it is out of years or k miles that Toyota Offers and the failure was caused by outside influence (Rats)What the customer is referring to online, is a service bulletin from Toyota that only covers the vehicle for years or k miles. The Customer may Wish to seek reimbursement from Toyota Motor Company if he feels this issue is a Manufacture defect. Dealerships are not liable for manufacturing or design of any of the products
At no point did we know the Customer wanted in the company name alone. The Bank had approved his loan with a co-signer as you can see on all the documents. We would have submitted to the bank differently had he indicated that he wanted...
the company to stand alone and didn’t have to sign as a co-singer. He has the option to negotiated this with Toyota Financial as they are the governing source of his loan. I have also attached the Finance mangers comments that completed the paperwork. Hi [redacted] Please see the enclosed copies of the transaction mentioned by the Customer and All Pure Pools, Inc. As can be clearly seen the Customer Signed as Cosigner in all forms, including the Business Credit Application Notice to Co-signer, Addendum to the credit application, Corporate Resolution, the Contract Itself and the Registration Documents. If he was under the impression he was simply signing for the business, he would have questioned having to sign the above mentioned documents as both the company and the guarantor, furthermore as part of my customary procedure I always state the importance of these documents in the way they make both parties 100% liable for the loan. During the transaction he never brought the subject up, the transaction was very cordial and he purchased an extended service contract from our finance department menu of products. If I can be of further assistance in resolving this matter please let me know [redacted] [redacted] Finance Manager DCH Toyota Simi Valley
When the customer was purchasing the newer vehicle and trading his car, we communicated our
company policy of not being able to release any excess pay off monies due to a customer until we
receive a paper title with lien release from the...
lien holder. The customer acknowledged our policy anddid not communicate an objection at that time.
The customer emailed for a status update on his excess payoff monies being released on Monday
06/29/2015 at 5:03 pm which was after our business office had closed. I was schedule off Tuesday and
Wednesday. When I returned to work on Thursday 07/02/2015, the customer emailed again for status
update and we replied with our company policy for releasing excess payoff monies that we
communicated when he signed his agreements. We do follow the legal timelines for lien payoff to the
noted lien holders for vehicles that our customers trade in. Our records show that we mailed a check to
pay off this customer’s lien holder on 06/23/2015 which is 7 days after he bought his vehicle and well in
advance of the 21 day legal timeline. The overage of monies can only be released after we receive the
paper title from the customer’s lien holder along with release of their lien. The claim this customer is
making of his lien holder not sending a paper title is NOT correct. We confirmed with his lien holder that
they DO mail a paper title with a signature on the front releasing their lien. They also have a 15 day
timeline to verify funds have cleared their account before they mail the paper title to us which expired
on 07/08/2015. We are still waiting on the paper title to arrive and are ready to release the excess pay
off monies to this customer as soon as it arrives. We have communicated updates to this customer as
they arise and hope to have this resolved as soon as the title to his traded vehicle arrives.
CF - As Stated by the Business.
In regards to [redacted]’ complaint in rejecting our first response, we have agreed to the...
following:
Switch out the leather seats to original equipment as Toyota had installed.
Refund customer the cost of the leather $995.00 + Tax of 9% = $1084.50
Since the complainant has leased the vehicle the refund must be given back to the individual who has leased the vehicle. The complainant can however send the funds to the leasing company therefore reducing the amount owed on the vehicle.
Since the Customer has chosen to use a broker, he would be advised to reach out to his broker to set up the appointment with the Fleet Department. This will expedite the processing of his claim.
Thank you,
F.R.
General Manager
DCH Toyota Simi Valley
Complaint: 11598472
I am rejecting this response because:
Toyota financial agents have informed me no check has been shipped nor received by them. Toyota financial has indicated that the dealer responded to them with no clue of any check issued. I have all the proof to establish this. Toyota financial agents have provided such documentation. Furthermore, the lease account lacks any credits. At this point, the dealer is lieying or sent a check to the wrong person. This claim should remain open or closed in adverse effect to the dealership.
Dealership had 10 days as per contract to find a financial institution to either assign our purchase to them for financing or ask for returning the car. Dealership called us in this regard only after 12 days and they did not send us any notice to return the car even in 20 days after purchase.
I should mention this also that they suggested us a new finance term with 6.75% APR.
Secondly they had our social security number and they run our credit before delivering the car.
And as the last point, I should say we have bought a brand new car from another dealership 2 days later with the same credit profile.
Complaint: 11302781
I am rejecting this response because:
Regards,
A[redacted]
In reviewing the banks decision, it was determined by the bank that the social security number that was used was not valid for the purchase. The decision was not made by the dealer as the dealer ultimately would like to deliver the vehicle to the customer. The dealer also doesn't...
operate a financial institution therefore having no position in what the banks decide and how they operate their business.
Dealership had days as per contract to find a financial institution to either assign our purchase to them for financing or ask for returning the carDealership called us in this regard only after days and they did not send us any notice to return the car even in days after purchase I should mention this also that they suggested us a new finance term with 6.75% APR Secondly they had our social security number and they run our credit before delivering the carAnd as the last point, I should say we have bought a brand new car from another dealership days later with the same credit profile Complaint: I am rejecting this response because: Regards, A [redacted]
CF - As Stated by the Business In regards to [redacted] ’ complaint in rejecting our first response, we have agreed to the following: Switch out the leather seats to original equipment as Toyota had installed Refund customer the cost of the leather $+ Tax of 9% = $ Since the complainant has leased the vehicle the refund must be given back to the individual who has leased the vehicle The complainant can however send the funds to the leasing company therefore reducing the amount owed on the vehicle Since the Customer has chosen to use a broker, he would be advised to reach out to his broker to set up the appointment with the Fleet Department This will expedite the processing of his claim Thank you, F.R General Manager DCH Toyota Simi Valley
In reviewing the banks decision, it was determined by the bank that the social security number that was used was not valid for the purchase The decision was not made by the dealer as the dealer ultimately would like to deliver the vehicle to the customerThe dealer also doesn't operate a financial institution therefore having no position in what the banks decide and how they operate their business
Complaint: I am rejecting this response because: Toyota financial agents have informed me no check has been shipped nor received by themToyota financial has indicated that the dealer responded to them with no clue of any check issuedI have all the proof to establish thisToyota financial agents have provided such documentationFurthermore, the lease account lacks any creditsAt this point, the dealer is lieying or sent a check to the wrong personThis claim should remain open or closed in adverse effect to the dealership Regards, O [redacted] ***
As Stated by the Business When the customer was purchasing the newer vehicle and trading his car, we communicated our company policy of not being able to release any excess pay off monies due to a customer until we receive a paper title with lien release from the lien holderThe customer acknowledged our policy anddid not communicate an objection at that time The customer emailed for a status update on his excess payoff monies being released on Monday 06/29/at 5:pm which was after our business office had closed I was schedule off Tuesday and Wednesday When I returned to work on Thursday 07/02/2015, the customer emailed again for status update and we replied with our company policy for releasing excess payoff monies that we communicated when he signed his agreements We do follow the legal timelines for lien payoff to the noted lien holders for vehicles that our customers trade in Our records show that we mailed a check to pay off this customer’s lien holder on 06/23/which is days after he bought his vehicle and well in advance of the day legal timeline The overage of monies can only be released after we receive the paper title from the customer’s lien holder along with release of their lien The claim this customer is making of his lien holder not sending a paper title is NOT correct We confirmed with his lien holder that they DO mail a paper title with a signature on the front releasing their lien They also have a day timeline to verify funds have cleared their account before they mail the paper title to us which expired on 07/08/ We are still waiting on the paper title to arrive and are ready to release the excess pay off monies to this customer as soon as it arrives We have communicated updates to this customer as they arise and hope to have this resolved as soon as the title to his traded vehicle arrives Thank you, [redacted] FINANCE MANAGER
At no point did we know the Customer wanted in the company name alone. The Bank had approved his loan with a co-signer as you can see on all the documents. We would have submitted to the bank differently had he indicated that he wanted... the company to stand alone and didn’t have to sign as a co-singer. He has the option to negotiated this with Toyota Financial as they are the governing source of his loan. I have also attached the Finance mangers comments that completed the paperwork. Hi [redacted] Please see the enclosed copies of the transaction mentioned by the Customer and All Pure Pools, Inc. As can be clearly seen the Customer Signed as Cosigner in all forms, including the Business Credit Application Notice to Co-signer, Addendum to the credit application, Corporate Resolution, the Contract Itself and the Registration Documents. If he was under the impression he was simply signing for the business, he would have questioned having to sign the above mentioned documents as both the company and the guarantor, furthermore as part of my customary procedure I always state the importance of these documents in the way they make both parties 100% liable for the loan. During the transaction he never brought the subject up, the transaction was very cordial and he purchased an extended service contract from our finance department menu of products. If I can be of further assistance in resolving this matter please let me know [redacted] Finance Manager DCH Toyota Simi Valley
We cut a check on 8/04/and was sent to Toyota Financial Services on 8/11/I have all the required proof for you guys to contact Osly Pena and let him know that we took care of his issuePlease
close this complaintA*** ***
Sales Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10103054, and would like to receive a clear understanding of the resolution offer Can you please have the dealer send, in writing, the clear details of their resolution offer We want to be sure that we are clear on the terms of their offer.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11197162, and find that this resolution is satisfactory to meThank you for your assistance with resolving my issue with DCH Toyota of Simi Valley
Regards,
R*** ***
Technician found rat damage and rats nest lodged in A/C blower motor. Customer Authorized the Diagnostics to identify what the problem was for the blower motorWe have since agreed to refund the $and
have done so. This vehicle does not qualify for any type of warranty in regards to the blower motor because it is out of years or k miles that Toyota Offers and the failure was caused by outside influence (Rats)What the customer is referring to online, is a service bulletin from Toyota that only covers the vehicle for years or k miles. The Customer may Wish to seek reimbursement from Toyota Motor Company if he feels this issue is a Manufacture defect. Dealerships are not liable for manufacturing or design of any of the products
At no point did we know the Customer wanted in the company name alone. The Bank had approved his loan with a co-signer as you can see on all the documents. We would have submitted to the bank differently had he indicated that he wanted...
the company to stand alone and didn’t have to sign as a co-singer. He has the option to negotiated this with Toyota Financial as they are the governing source of his loan. I have also attached the Finance mangers comments that completed the paperwork. Hi [redacted] Please see the enclosed copies of the transaction mentioned by the Customer and All Pure Pools, Inc. As can be clearly seen the Customer Signed as Cosigner in all forms, including the Business Credit Application Notice to Co-signer, Addendum to the credit application, Corporate Resolution, the Contract Itself and the Registration Documents. If he was under the impression he was simply signing for the business, he would have questioned having to sign the above mentioned documents as both the company and the guarantor, furthermore as part of my customary procedure I always state the importance of these documents in the way they make both parties 100% liable for the loan. During the transaction he never brought the subject up, the transaction was very cordial and he purchased an extended service contract from our finance department menu of products. If I can be of further assistance in resolving this matter please let me know [redacted] [redacted] Finance Manager DCH Toyota Simi Valley
As Stated by the Business.
When the customer was purchasing the newer vehicle and trading his car, we communicated our
company policy of not being able to release any excess pay off monies due to a customer until we
receive a paper title with lien release from the...
lien holder. The customer acknowledged our policy anddid not communicate an objection at that time.
The customer emailed for a status update on his excess payoff monies being released on Monday
06/29/2015 at 5:03 pm which was after our business office had closed. I was schedule off Tuesday and
Wednesday. When I returned to work on Thursday 07/02/2015, the customer emailed again for status
update and we replied with our company policy for releasing excess payoff monies that we
communicated when he signed his agreements. We do follow the legal timelines for lien payoff to the
noted lien holders for vehicles that our customers trade in. Our records show that we mailed a check to
pay off this customer’s lien holder on 06/23/2015 which is 7 days after he bought his vehicle and well in
advance of the 21 day legal timeline. The overage of monies can only be released after we receive the
paper title from the customer’s lien holder along with release of their lien. The claim this customer is
making of his lien holder not sending a paper title is NOT correct. We confirmed with his lien holder that
they DO mail a paper title with a signature on the front releasing their lien. They also have a 15 day
timeline to verify funds have cleared their account before they mail the paper title to us which expired
on 07/08/2015. We are still waiting on the paper title to arrive and are ready to release the excess pay
off monies to this customer as soon as it arrives. We have communicated updates to this customer as
they arise and hope to have this resolved as soon as the title to his traded vehicle arrives.
Thank you,
[redacted]
FINANCE MANAGER
CF - As Stated by the Business.
In regards to [redacted]’ complaint in rejecting our first response, we have agreed to the...
following:
Switch out the leather seats to original equipment as Toyota had installed.
Refund customer the cost of the leather $995.00 + Tax of 9% = $1084.50
Since the complainant has leased the vehicle the refund must be given back to the individual who has leased the vehicle. The complainant can however send the funds to the leasing company therefore reducing the amount owed on the vehicle.
Since the Customer has chosen to use a broker, he would be advised to reach out to his broker to set up the appointment with the Fleet Department. This will expedite the processing of his claim.
Thank you,
F.R.
General Manager
DCH Toyota Simi Valley
Complaint: 11598472
I am rejecting this response because:
Toyota financial agents have informed me no check has been shipped nor received by them. Toyota financial has indicated that the dealer responded to them with no clue of any check issued. I have all the proof to establish this. Toyota financial agents have provided such documentation. Furthermore, the lease account lacks any credits. At this point, the dealer is lieying or sent a check to the wrong person. This claim should remain open or closed in adverse effect to the dealership.
Regards,
O[redacted]
Dealership had 10 days as per contract to find a financial institution to either assign our purchase to them for financing or ask for returning the car. Dealership called us in this regard only after 12 days and they did not send us any notice to return the car even in 20 days after purchase.
I should mention this also that they suggested us a new finance term with 6.75% APR.
Secondly they had our social security number and they run our credit before delivering the car.
And as the last point, I should say we have bought a brand new car from another dealership 2 days later with the same credit profile.
Complaint: 11302781
I am rejecting this response because:
Regards,
A[redacted]
In reviewing the banks decision, it was determined by the bank that the social security number that was used was not valid for the purchase. The decision was not made by the dealer as the dealer ultimately would like to deliver the vehicle to the customer. The dealer also doesn't...
operate a financial institution therefore having no position in what the banks decide and how they operate their business.