Lands' End, Inc.

Dear Mr***:I am sorry you are not satisfied with our response to your complaint. The turn around time required for the returns process ensures accuracy in the return and is within industry standards. I am sorry we are unable to provide an instantaneous credit to your bank account. Most credits are reflected by your bank within to hours, the timing of its release of funds to you is determined by your bank. Christine

Thank you for your response. The Shop Your Way Program is run by *** *** ***. Lands' End was informed by *** *** *** that it refunded the amount of your refund for the Lands' End product you returned on July 27, 2017. It appears that on July 27, there are points put into your account. I will reach out to Sears to get documentation what the "bonus points" refers to on your statement and respond ASAP. Sincerely,Christine ***

Dear Revdex.com,We are very happy to hear Ms*** is happy with the backpack and that she received it in time for school.Ms*** will not be charged $to use the prepaid return label to return the two incorrect backpacks. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11926085, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Dionne M*** LANDS END IS SO FULL OF IT,WHEN I MADE MY ORDER SHIPPING WAS FREE SINCE THEY RAN OUT OF BOOTS,SO THEY SAYTHEY STUCK ME WITH THE SHIPPING CHARGE OFF $FOR SOME HAT AND GL9VES FOR I DONT LIKE THEM I'D NEVER SHOP WIT THEM AGAIN AS LONG AS I LIVE AND I'LL MAKE SURE ANYONE I KNOW DOES THE SAME

April 12, RE: Complaint No*** Dear Revdex.com, We have received Ms***’s response regarding complaint ***We understand Ms*** is disappointed with our efforts. We feel the dye transfer in dryers is a occurrence and it is unlikely to be reversed. We have not received any other comments on this product regarding dye transfer. Again, we regret that Ms*** is frustrated with our effortsSincerely, Catherine ***, ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you
Regards,
Heather ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 6, RE: Complaint No*** Dear Revdex.com, We have received Ms***’s complaint ***According to the Sears repair service, dying of the dryer drum is caused by dye transfer from clothing, typically from blue jeans or similar garmentsThe heat inside the drum and the tumbling cause
the dye to rub off on the inside of the drumThis dye transfer is normalThe dye on the drum doesn’t transfer to garments during subsequent cycles. According the information Ms*** shared with us, we believe the soaking of the Deep Pine Supima Tee, due to a stain, created excess moisture that caused the dye transfer. We have not received any other comments on this product regarding dye transferWe received one estimate from Ms***. We declined to pay for the service specialist because this is a occurrence for dryers. We did refund the purchase price of the Deep Pine Supima Tee. We also offered Ms*** a gift card for her inconvenience, but she declined the offer of the gift card and told the representative she did not want the gift card, rather she wanted an apology letter from his supervisor. Because the offer was declined, a gift card was not sent. However, the Customer Service Supervisor, Pam ***, did send an apology letter on January 31, We regret that Ms*** is disappointed with our effortsSincerely, Catherine ***, ***

Dear Revdex.com,We've received complaint #*** Thank you.Ms***'s returns were made January 11, 2015, and Lands' End issued the credit to the cards
on the original orders January 12, 2015.
The credit should appear within to business days
(this is for our processing
center) but it is up to the consumer's bank (since
this was a debit card) to post the credit to the cardholder's
account Unfortunately, we cannot mandate how quickly the consumer's bank processes
items We can tell you they have not reached out to us with questions. If Ms***’s account is still not showing the credits, we
would advise Ms*** to dispute the amount as return not processed We certainly understand Ms***'s frustration I hope that Ms***'s bank is able to resolve this matter in a timely fashion.Thank you,*** ***, Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.A refund was not offered on my product (I would accept the refund) More importantly the website remains unchanged When you search bean bags you have a picture of a bean bag with a price label of 49.99- This is decpetive as the bean bag in the picture costs twice the price advertised I have included a screen shot of the web page
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Steven ***

April 27, Dear Revdex.com, We have received Mr***’s complaint #***. Thank youWe are
sorry to hear that Mr*** is unhappy with the Lands’ End packagingLands’ End uses industry standard packaging that has been extensively tested to ensure the product arrives without damage in the most cost effective manner for our customers. The dollar amount of the order does not determine the type of packaging used. The type of item, size of the item, and the Lands’ End packaging employees determine the packaging that best suits each order for shipping. Unfortunately, because of this, Lands’ End cannot ensure all of Mr***’s future orders will be shipped in a boxWe would like Mr*** to know that if he is unhappy with any product he receives, or if a product is damaged when he receives it, we will replace the item/items or refund the purchase price of the item/itemsWe will also pass Mr***’s comments on to our packaging team for reviewWe hope this is satisfactory to Mr***, and we hope that he remains a loyal Lands’ End customer Sincerely, Catherine ***, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
George ***I still think it's unfair but all I can do is do business elsewhere

December 28, RE: Complaint *** Dear Revdex.com, We have received Gayle ***’s response. Thank youI understand Ms***’s frustration. Unfortunately, Lands’ End cannot refund money it has not receivedMs*** disputed the full order amount with Paypal for non-receipt of the boots, which totaled $457.29. This means Lands’ End has not received any payment for any portion of Ms***’s orderMs*** is requesting a refund of a payment that Lands’ End has not received since the entire amount has been disputed by Ms***. Lands’ End cannot refund money it has not receivedLands’ End has responded to Paypal and when the dispute is reversed, and Lands’ End receives payment, the credit can be processed. We hope this is agreeable to the Revdex.com and Ms***Thank you, Catherine *** Paralegal Tell us why here

windowtext 0in;padding:0in">Dear Revdex.com,
We've received complaint #*** Thank you
On April 25, 2015, Lands' End
issued a credit for $(bank reference number 74***643) to Ms
***’s card. This was the same day the
order for the new pants was charged. The credit should have appeared
within to business days (this is for our processing center) but it is up to
the consumer's bank to post the credit to the cardholder's account
Unfortunately, we cannot mandate how quickly the consumer's bank
processes items We can tell you they have not reached out to us with
questions. If Ms***’s account is still not showing the credits, we
would advise Ms*** to dispute the amount as return not processed We
certainly understand Ms***'s frustration I hope that Ms***'s
bank is able to resolve this matter in a timely fashion
Thank you,
*** ***
Paralegal

The desired resolution is that Lands' End makes it a must to publish the amount required for customers who prefer their orders be sent in hard boxes rather than in the flimsy plastic bags