Landscape by Beckner

Revdex.com spoke with the owner of the business who stated that when the work was completed, the customer was present the entire timeThe customer was insistent about the placement of the tree, which had several stumps from trees that had been there beforeThe owner stated that several hours were spent removing the stumps in order to put the new tree in place, which he did not charge her forAt the time of the work, the customer was satisfiedThe owner stated he told her to wait several weeks, and if she was satisfied, then to send him a check for payment at that time, which she didHe also told her that the work would be warrantied for a yearIn November, the customer contacted him to state that she was not satisfiedThe owner stated that he told her that he would take care of the issue and give her a replacement tree, but explained that he was out of town on another job at the time, and had another job scheduled after itHe said that he then received a letter from the customer on December 14, and once he received it he called the customerAt that time, she said not to worry about it and that she had already removed it herself and just wanted the refund The owner stated that he was planning on correcting the issue, but the customer called him and expressed dissatisfaction at a time when he had other jobs scheduled and it was right at the holidaysHe stated that the owner digging up and removing the tree voids the warrantyHe stated that he does not plan to refund the full amount due to the voided warranty, but will mail a check to the customer for $

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***.Regards,*** ***

Revdex.com spoke with the owner of the business who stated that when the work was completed, the customer was present the entire timeThe customer was insistent about the placement of the tree, which had several stumps from trees that had been there beforeThe owner stated that several hours were spent
removing the stumps in order to put the new tree in place, which he did not charge her forAt the time of the work, the customer was satisfiedThe owner stated he told her to wait several weeks, and if she was satisfied, then to send him a check for payment at that time, which she didHe also told her that the work would be warrantied for a year. In November, the customer contacted him to state that she was not satisfiedThe owner stated that he told her that he would take care of the issue and give her a replacement tree, but explained that he was out of town on another job at the time, and had another job scheduled after itHe said that he then received a letter from the customer on December 14, and once he received it he called the customerAt that time, she said not to worry about it and that she had already removed it herself and just wanted the refund. The owner stated that he was planning on correcting the issue, but the customer called him and expressed dissatisfaction at a time when he had other jobs scheduled and it was right at the holidaysHe stated that the owner digging up and removing the tree voids the warrantyHe stated that he does not plan to refund the full amount due to the voided warranty, but will mail a check to the customer for $

Revdex.com spoke with the owner of the business who stated that when the work was completed, the customer was present the entire time. The customer was insistent about the placement of the tree, which had several stumps from trees that had been there before. The owner stated that several hours were...

spent removing the stumps in order to put the new tree in place, which he did not charge her for. At the time of the work, the customer was satisfied. The owner stated he told her to wait several weeks, and if she was satisfied, then to send him a check for payment at that time, which she did. He also told her that the work would be warrantied for a year. In November, the customer contacted him to state that she was not satisfied. The owner stated that he told her that he would take care of the issue and give her a replacement tree, but explained that he was out of town on another job at the time, and had another job scheduled after it. He said that he then received a letter from the customer on December 14, and once he received it he called the customer. At that time, she said not to worry about it and that she had already removed it herself and just wanted the refund. 
The owner stated that he was planning on correcting the issue, but the customer called him and expressed dissatisfaction at a time when he had other jobs scheduled and it was right at the holidays. He stated that the owner digging up and removing the tree voids the warranty. He stated that he does not plan to refund the full amount due to the voided warranty, but will mail a check to the customer for $167.50.

Review: Mr. Beckner was to plant 2 trees at my home in Colonial Heights. One of the trees was to be 8 feet tall and the ground was to be sufficiently excavated prior to planting with clay and tree roots removed and replaced by good soil. The other was to be a smaller variety with the same preparation. Mr. Beckner promised a Red Maple tree with what he described as a "at least 8 feet of height and a beautiful crown." What he planted was a small, crooked red maple tree barely 76 inches in height and completely devoid of branches on one side. I expressed concern at the time of planting but was told that branches would grow on the side missing them, although shortly after an expert at the local nursery said that would not happen. I sent a text to Mr. Beckner asking for a new tree but after a month with no new tree and no communication from Mr. Beckner I replaced it myself as the prime time for planting was going by. I was charged $540.00 for the job. I asked Mr. Beckner for a refund of 1/2 the purchase price of the tree and a refund of the labor costs. That would be $267.50. The other tree, although incorrectly planted, was damaged by deer and I asked for no refund on that, just the labor as the job was not done as we had agreed. I have a receipt for the replacement tree which was $140.00 plus the good soil purchased for planting ($30.00). I had to hand dig the large holes and remove the clay and tree roots. It had been my understanding that Mr. Beckner would use some type of equipment as sparing myself this labor was the point of hiring him in the first place. Mr. Beckner used rocky soil from behind my shed to fill the very small holes hand dug by one of his staff. There has been no response to the letter I sent to Landscapes by Beckner a week ago.Desired Settlement: I would still like the refund of $167.50 but if that is not possible then at least this information might keep someone else from having a disappointing experience with this business. I have little respect for companies that do not take pride in their work and are just out to get the job over with and collect the money. I am happy to provide pictures/receipts if requested. My regret and my mistake is that I let Mr. Beckner reassure me that day that the tree would be satisfactory with time when I knew in my heart he was wrong.

Business

Response:

Revdex.com spoke with the owner of the business who stated that when the work was completed, the customer was present the entire time. The customer was insistent about the placement of the tree, which had several stumps from trees that had been there before. The owner stated that several hours were spent removing the stumps in order to put the new tree in place, which he did not charge her for. At the time of the work, the customer was satisfied. The owner stated he told her to wait several weeks, and if she was satisfied, then to send him a check for payment at that time, which she did. He also told her that the work would be warrantied for a year. In November, the customer contacted him to state that she was not satisfied. The owner stated that he told her that he would take care of the issue and give her a replacement tree, but explained that he was out of town on another job at the time, and had another job scheduled after it. He said that he then received a letter from the customer on December 14, and once he received it he called the customer. At that time, she said not to worry about it and that she had already removed it herself and just wanted the refund. The owner stated that he was planning on correcting the issue, but the customer called him and expressed dissatisfaction at a time when he had other jobs scheduled and it was right at the holidays. He stated that the owner digging up and removing the tree voids the warranty. He stated that he does not plan to refund the full amount due to the voided warranty, but will mail a check to the customer for $167.50.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Regards,[redacted]