Sign in

Landscape Construction Company

Sharing is caring! Have something to share about Landscape Construction Company? Use RevDex to write a review
Reviews Lawn Maintenance Landscape Construction Company

Landscape Construction Company Reviews (3)

The customer is asking to make a new selection on the blinds-she wants to change them completely and they are three times the price of the original blinds that she selectedWe did give the customer the option of ordering the new selection however she doesn't want to pay the difference between the original blind selection and the new blind selection [redacted] did replace all of the original blinds as an accommodation on Sept [redacted] still complained and never seems to be satisfiedPlease feel free to reach out if you have any further questionsThank you, Jonathan B [redacted] Owner East Windsor Floor Covering

Complaint: ***
I am rejecting this response because the original replacement of our blinds was not an accommodation, *** *** conducted diagonostic testing on the blinds that they requested I deliver to the East Windsor store*** *** offered to replace the blinds which my husband and I acceptedThe day I came home when the new blinds were installed, the ends of the blinds were frowning downwardA *** *** representative came to my home to evaluate the blinds and said he would be in touch with EW Flooring. I was advised I had the option to select a comparable product or *** *** would remake all the blinds againMy husband and I did not want the same issue we are experience so we asked for a product that was comparableI was advised by Terry that neither he nor *** *** can tell me what is comparable (which I find very strange) and I need to pick somethingAfter making selection the roller shades were comparable in terms of pricing, however no one has been able to confirm that the product is heat resistantIn addition, when reviewing the colors and options they really do not provide the light control like the current blinds do.At this point my husband and I were willing pay a bit more money to get the blind that was comparable from a product perspective not just pricingI asked Terry to price out another blind which took forever and after waiting weeks to hear from him he advised they were double the costHe did not proactively reach out to me, at least weeks passed and I reached out to himAt this point all the legwork, following up and phones call has been a one way street, me reaching out to TerryBy this point I advised I did not want to pay out of pocket and Terry advised to come in and pick what we want, *** *** would provide special pricing and give "us" the differenceNo clarification on who "us" was and I am assuming it is EW FlooringWe went in and basically put at desk with no help while Terry helped others and Michelle came over but said she can't really helpThat was the first weekend in May, I just received this "special pricing" last Tuesday from Terry via email.During this journey, everyone has been focused on comparable pricing, what about a comparable productOne that is heat resistant, provides light control and the same look offered by the Everwood BlindsEven when I spoke to a *** *** representative she focused on pricing, not on the actual productShe gave me high level comparable production with all these fancy numbers. In an attempt to escalate this and work this out, my husband reached out to John B*** via email on , I spoke to Hannah who put a print out copy on John's desk of our complaint on June 27, I followed up with a a phone call to John around July 5, (week later) and to date we have not heard from JohnI find it ironic that John replied to the complaint and has not attempted to work with usI did receive the "special pricing" from Terry via email a week ago, however, I still do not know if the product we selected can withstand direct sunlight.I have detailed notes indicating the lack of response and follow up from EW Flooring When I reached out to the Revdex.com for a status update a second notice needed to be sent asking for a responseAs a business who is part of the Revdex.com I would think a more timely response would have been sent, however, that is the track record we have been experiencing as wellNo sense of urgency, everything is paid for so no vested interest to help and who suffers the customerUnfortunately, nothing may come out of this and I may be required to have the same blinds remadeI will not be a repeat customer and as Terry knows I have plenty of work to be done inside my home. I find it insulting that John states that I am never satisfied, since when is expecting call backs, communication and customer service an accommodationIf *** *** took the time to come to my house, I would think John would want to do the same to see the issue for himselfIf you work in a service industry that should be a priority especially when it is in your mission statementI was hoping that John would reach out to my husband and I to reach a compromise, however that did not happenPlease take this to the next step and let me know if you need anything from me.
Regards,
*** ***

The customer is asking to make a new selection on the blinds-she wants to change them completely and they are three times the price of the original blinds that she selected. We did give the customer the option of ordering the new selection however she doesn't want to pay the difference between the...

original blind selection and the new blind selection. [redacted] did replace all of the original blinds as an accommodation on Sept 2016. [redacted] still complained and never seems to be satisfied. Please feel free to reach out if you have any further questions. Thank you, Jonathan B[redacted] Owner East Windsor Floor Covering

Check fields!

Write a review of Landscape Construction Company

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Landscape Construction Company Rating

Overall satisfaction rating

Address: 21303 N. Yale Road, Colbert, Washington, United States, 99005

Phone:

Show more...

Web:

This website was reported to be associated with Landscape Construction Company.



Add contact information for Landscape Construction Company

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated