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Landscape Supply Reviews (2)

Complaint: ***
I am rejecting this response because: Very disappointed in how this company does business with customersI have worked for a company for over years and we are very committed to making ALL of our customers happy and we too have a so called policy in regards to bad weather and so forth but we work with our customers in regards to these issues until they are happy with the end result My company has been in business for years and that is one of the reason why we have been doing business for so longOur customers feelings matter but I can see this company doesn't care at all even to just offer up anything like not charging the restocking fee or offering to pay half of the shipping fee you didn't even make any kind of a attempt to make me the customer happy that to me is a company I will never do business with again and will let everyone I know how poor of a company you really are
Regards,
*** ***

To Whom It May Concern, I'm writing in response to ID [redacted]. As per included attachments, customer ordered an item off our Amazon store which includes Free Economy shipping on February 17th. The items were shipped 2 day priority mail later that afternoon. The Free Economy shipping delivery date...

was set to a range of February 20th to March 2nd. The package was delayed by weather in Pennsylvania and was delivered On February 26th, which is well within the estimated delivery date originally given. Our return policies for customers are as follows: Customer is responsible for return shipping, Items subject to 15% restocking fee upon return. Upon return, the item was issued a full refund minus the 15% restocking fee as shown in the sales record. We feel that we did everything in our control to get the items to the customer in the allowed time frame. Unfortunately, the weather had a play in the delivery of the items and delayed the package, however we still made our delivery deadline. We are always more than happy to help our customers if there is a problem we caused or we can control, unfortunately this was not the case with this particular sale. Thanks, [redacted] Lanscape Supply

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Address: 1500 Highway 72 221 E, Greenwood, Louisiana, United States, 29649-2927

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