Revdex.com of the Upstate North Church Street Suite C Greenville, SC November 17, Complaint ID: [redacted] / [redacted] To Whom It May Concern, Mr [redacted] ordered two pallets of fescue sod on June 2, 2014, from our [redacted] locationThe fescue sod was delivered on June 4, to his home address Because we were only made aware of the complaint ten days ago I am unable to comment on the problem Mr [redacted] had with the Landscapers Supply employees not returning his phone callsI do apologize for the poor follow up and will continue to work with our employees on improving our customer serviceAs to the problem he had with his sod, on June 18, 2014, Mr [redacted] did talk with [redacted] at the [redacted] locationAt that time Mr [redacted] ordered another pallet of fescue sod for a greatly discounted price That fescue sod was delivered on June 24, and we have not heard anything else from Mr [redacted] Sod is a perishable item and is guarantee fresh from the Super Sod farm on the day it is deliveredThe problem with perishable items is that once they are delivered to the customer the care for that product is out of our handsThere are too many variables on perishable items for there to be a long term guaranteeIf the soil was not prepared properly, if the customer does not water the sod, or if the yard is treated with the wrong chemical and it damages the sod, these are all things out of our control Sincerely, [redacted] Operations Manager [redacted] 864- [redacted] 864- [redacted] ***
Revdex.com of the Upstate
408 North Church Street
Suite...
C
Greenville, SC 29601
November 17, 2014
Complaint ID: [redacted]
To Whom It May Concern,
Mr. [redacted] ordered two pallets of fescue sod on June 2, 2014, from our [redacted] location. The fescue sod was delivered on June 4, 2014 to his home address. Because we were only made aware of the complaint ten days ago I am unable to comment on the problem Mr. [redacted] had with the Landscapers Supply employees not returning his phone calls. I do apologize for the poor follow up and will continue to work with our employees on improving our customer service. As to the problem he had with his sod, on June 18, 2014, Mr. [redacted] did talk with [redacted] at the [redacted] location. At that time Mr. [redacted] ordered another pallet of fescue sod for a greatly discounted price. That fescue sod was delivered on June 24, 2014 and we have not heard anything else from Mr. [redacted].
Sod is a perishable item and is guarantee fresh from the Super Sod farm on the day it is delivered. The problem with perishable items is that once they are delivered to the customer the care for that product is out of our hands. There are too many variables on perishable items for there to be a long term guarantee. If the soil was not prepared properly, if the customer does not water the sod, or if the yard is treated with the wrong chemical and it damages the sod, these are all things out of our control.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, just to be clear, when something is sold "by the yard" it is a volume measurement and has...
nothing to do with the weight or size of the rock. Much like a gallon of milk and gas are the same volume not weight. So the argument that the scoop will yield different amounts because of a particular rock's weight or size is very wrong. I appreciate your efforts in this matter and can only hope Landscaper Supply will use this information to correct it's business practices and is as grateful for your involvement as I am.
Regards,
[redacted]
I am sorry that Mr. [redacted] is unhappy with our service. The only way we sell bulk product is by the scoop. We do so because even if the bucket on the loader measures a specific amount, every product loads differently because of its weight and size. We are trying to be honest when we sell it by the scoop, but it does get confusing. We will be glad to refund Mr. [redacted] $34.98 and apologize for his trouble. Sincerely, [redacted] Operations Manager
Revdex.com of the Upstate North Church Street Suite C Greenville, SC November 17, Complaint ID: [redacted] / [redacted] To Whom It May Concern, Mr [redacted] ordered two pallets of fescue sod on June 2, 2014, from our [redacted] locationThe fescue sod was delivered on June 4, to his home address Because we were only made aware of the complaint ten days ago I am unable to comment on the problem Mr [redacted] had with the Landscapers Supply employees not returning his phone callsI do apologize for the poor follow up and will continue to work with our employees on improving our customer serviceAs to the problem he had with his sod, on June 18, 2014, Mr [redacted] did talk with [redacted] at the [redacted] locationAt that time Mr [redacted] ordered another pallet of fescue sod for a greatly discounted price That fescue sod was delivered on June 24, and we have not heard anything else from Mr [redacted] Sod is a perishable item and is guarantee fresh from the Super Sod farm on the day it is deliveredThe problem with perishable items is that once they are delivered to the customer the care for that product is out of our handsThere are too many variables on perishable items for there to be a long term guaranteeIf the soil was not prepared properly, if the customer does not water the sod, or if the yard is treated with the wrong chemical and it damages the sod, these are all things out of our control Sincerely, [redacted] Operations Manager [redacted] 864- [redacted] 864- [redacted] ***
Revdex.com of the Upstate
408 North Church Street
Suite...
C
Greenville, SC 29601
November 17, 2014
Complaint ID: [redacted]
To Whom It May Concern,
Mr. [redacted] ordered two pallets of fescue sod on June 2, 2014, from our [redacted] location. The fescue sod was delivered on June 4, 2014 to his home address. Because we were only made aware of the complaint ten days ago I am unable to comment on the problem Mr. [redacted] had with the Landscapers Supply employees not returning his phone calls. I do apologize for the poor follow up and will continue to work with our employees on improving our customer service. As to the problem he had with his sod, on June 18, 2014, Mr. [redacted] did talk with [redacted] at the [redacted] location. At that time Mr. [redacted] ordered another pallet of fescue sod for a greatly discounted price. That fescue sod was delivered on June 24, 2014 and we have not heard anything else from Mr. [redacted].
Sod is a perishable item and is guarantee fresh from the Super Sod farm on the day it is delivered. The problem with perishable items is that once they are delivered to the customer the care for that product is out of our hands. There are too many variables on perishable items for there to be a long term guarantee. If the soil was not prepared properly, if the customer does not water the sod, or if the yard is treated with the wrong chemical and it damages the sod, these are all things out of our control.
Sincerely,
[redacted]
Operations Manager
[redacted]
864-[redacted]
864-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, just to be clear, when something is sold "by the yard" it is a volume measurement and has...
nothing to do with the weight or size of the rock. Much like a gallon of milk and gas are the same volume not weight. So the argument that the scoop will yield different amounts because of a particular rock's weight or size is very wrong. I appreciate your efforts in this matter and can only hope Landscaper Supply will use this information to correct it's business practices and is as grateful for your involvement as I am.
Regards,
[redacted]
I am sorry that Mr. [redacted] is unhappy with our service. The only way we sell bulk product is by the scoop. We do so because even if the bucket on the loader measures a specific amount, every product loads differently because of its weight and size. We are trying to be honest when we sell it by the scoop, but it does get confusing. We will be glad to refund Mr. [redacted] $34.98 and apologize for his trouble. Sincerely, [redacted] Operations Manager