Landscapes by Cochran

On numerous occasions we have meet with Mr [redacted] He has had us add additional plants months after the projects completion, change our drip irrigation fro sprays because "he could not see the water," even multiple adjustments to his watering times and cyclesAll at NO additional expense to Mr [redacted] We informed him on multipul occations we can not provide him with life time irrigation monitoring for free The water running across the sidewalk has never been an issue since we completed the project early 2014, until nowWe dispatched an irrigation technician to address the issue Mr [redacted] has, his wife refused to let our irrigation technician view the property We informed Mr [redacted] there is nothing we can do for him since he is refusing to let us look into the issueWe instructed Mr [redacted] to reduce watering times due to excessive watering We wish Mr [redacted] the best!

In response to Cochran Landscape --I want to get the facts straight! The water flooding walkways and backyard patio was an issue when project was completed and we got our first rainI complained and finally " [redacted] " father [redacted] came and saw the messFlooded patio with water and wood chipsThe change in the irrigation was not the drip system, it was the psprayers that [redacted] put inTThey were not always popping up, that is why I suggested putting them on stemsThe irregation expert had the system running for minutesHe said that was what it needsIt was never suggested to me to cut back watering timesI have done that on my ownIt now runs minutes and still floods the street and some of the plants are dying When the irregation man came the last time, my wife was expecting ***She was told by [redacted] that [redacted] would be out to discuss the problem so she told irregation man to have [redacted] come outShe did not REFUSE to let him in just asked for *** My wife and I took all invoices and picture book [redacted] gave us to [redacted] where he buys the plantsThey said the problem is the weed barrier blanketIt is too thick and non-pourous Should have used pre-emergence and way too many chipsNot the right kind of ground cover plantsThey said this should be taken care of byCochran Landscape CoWe expect this to be taken care of or if [redacted] will not then I suggest they refund our $that we paid for the weed barrier This was their design not oursThis is what is causing the problem and it will be just another mess when the rains start Thank You, [redacted]

Company states: we went to customer's propertyTechnician made proper adjustmentThe technician said there was no issue with the landscape fabricThe problem is the mis-matched irrigation system that was installed against our advisementNow he wants it returned to the original state that it was installed at - that initially installed at no additional cost to him and the fabric taken out and if we do not comply then he will be taking us to court

I am rejecting this response because: I will still give him the option of refunding us the $1,he charged for the blanket and just walk away and I will release him from any other claimsI will take care of it on my own and that will give him a chance to bail outIf not, I want him to take care of everything and if not I am taking him to small claims court