Complaint: [redacted] I am rejecting this response because: First and foremost I have proof to back up each and every word I am about to type including harassing text messages, emails and phone calls from [redacted] , her girlfriend, mother and an employeeStarting with my credit card, I personally went to my bank to close that account due to my card being lost along with another card that listed my account/routing number on itIn addition, I was quite relieved that I had closed that account so that I would not continue to be charged for classes that for one, were taught by students that had not been certified to teach and two, not being provide the training that was promised prior to me signing upLet me include that some of our classes were canceled due to [redacted] always pulling away the Instructing Student and classes were never made upShe says I finished the course yet I have nothing to show for itI amongst many others have witnessed and been victims to this woman’s bizarre behaviorShe is unethical, unprofessional, lacks personal responsibility and drags her personal life into the school and companyAs for the statement in regards to me contacting ***, I have not spoken to this clientLast I was in contact with her was prior to my FX Instructor/Student doing her trial makeup application which if I recall correctly was back in MarchAgain, I have phone records and text messages that will prove [redacted] has falsified her statementAs for me using her card to place a bid on the The Artistry Company’s Thumbtack website, got a customer and failed to tell her is another statementThe customer she speaks of is a friend of mine (*** *.) who I asked to go on to the site to place a request for a quoteI actually asked this of other friends and fellow studentsReason being is I was hired on by [redacted] to be her Managing Director for The Artistry Company [redacted] has opened two Thumbtack Accounts, one for the school and one for the company which she has us bid against each other just to try to book clientsAt that time I was trying to get the company’s website running properly because all the leads were going to the schools account rather than the company [redacted] would always complain that she was getting bombarded with email leads on the schools account so I was trying to redirect them to The Artistry Company siteI had made several attempts to get in contact with the Admin Deptfor Thumbtack to get assistance as to why we were not receiving leads on the company accountHe said it was due to the account being inactive and us not placing bids on clientsSo I asked for help from fellow peersI asked them to go on the website and submit a request for a quote to see if I would receive it on the company’s siteAgain, I have messages to back up what I'm saying is true therefore I did not use her card to get a customerAs for me being in violation of the non disclosure, we were all forced to sign a document that for one is a fraudulent non disclosure along with the no competeThese are not at all legal binding documentsThey were merley pieced together by things that were pulled from Google and were addressed to interns/employees, we were neitherTechnically we were just studentsShe has refused to pay anyone, including licensed makeup artist and hair stylist that have worked with her on job after job [redacted] has also brought us on to work jobs she was being paid for when we had not had the proper training nor learned the proper sanitation guidelines according to the Texas Rules and RegulationsIf anyone should be under investigation for fraudulent business practices it should be this woman, [redacted] In conclusion based on public records this woman is a CONVICTED FELON for THEFT and " [redacted] " isn't even her real last name, it's just [redacted] Regards, [redacted]
Complaint: [redacted] It is unfortunate that Mrs [redacted] has resorted to personal attacks in an effort to draw attention away from the factsShe has taken the opportunity to twist and abuse information disclosed in confidence through what once was a heart felt conversationHer CFO, which also happens to be her father, is unable to remain impartial due to his relationI have been denied copies of all documentation, save a non-disclosure agreementI do not trust that the documents he will be able to provide are validI reject this response, that turned out to be more of a personal attackAnd request the investigation of my complaint be founded in fact, rather than hearsay and allegations Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The classes that I missed that Ms [redacted] is referring to is classes where untrained students were teaching the class while she remained in her office or did not show up for class to instructThis was verified by former classmates that attended these specific classes where students were teaching and not the instructorI brought my concerns to her about untrained students teaching the class, but was met with hostility and denial in responseA former employee and special F/X director hired by Ms [redacted] , Mr [redacted] , was also scheduled by the instructor to fill up class time on three separate class days by demonstrating special F/X makeup, however my classmates and I were enrolled in the makeup artistry program and not the special F/X program This was not part of our curriculum and the instructor remained in her office on these days where [redacted] instructedThis troubled my classmates and I as our class time was wastedIn the original flyer for the institute, tutoring is listed as part of the course curriculumWhen I asked for tutoring from the instructor, she suggested I either show up to the institute on my non-class days or go to her home to receive tutoring in makeup applicationBecause she was unavailable when I asked to tutor at her home, I asked to come up to the institute by the instructor to receive makeup application tutoring from herOn at least three separate occasions I requested tutoring from the instructor herself, but was tutored by a untrained student that the instructor requested do soThis was later brought up with the instructor after her unprofessional and inappropriate outburst towards my classmates and I, but again I was met with denial of the eventsMy contract was signed in front of and by the former office manager and Ms[redacted] 's ex-girlfriend, [redacted] , that I would pay $for the courseA copy of my contract is located in the instructor's filesEvery bi-weekly payment of the $was made on time when Ms [redacted] was employed as the institute's office managerAs office manager she took my payments through my debit cardIt was after the instructor fired Ms [redacted] twice in September that there was no office manager available to collect payments from myself or other studentsIt was after several weeks without a new office manager that the instructor started taking payments from my debit card herselfThe copies of my payments are also located in the instructor's filesThe allegations that I signed a unmet contract to pay $and was late on my payments is completely fabricated by Ms[redacted] Added to my balance of $was an optional $"basics course" that was later added to the curriculum for every student shortly after the first week of classThis course was to include four hours of one on one time with the instructor going over the basics of the different kinds of makeup,makeup brushes, and basic makeup applicationI received less than minutes of the basics course and was denied a refund by the instructor after she added it to the curriculum for every student without the $extra chargeHad I recieved my $refund, my balance would have $The comments from the site that Ms[redacted] is referencing is a student organization to bring awareness on how to find credible educationThe individual she has referenced has not tried to create a similar businessIn my classroom was six students including myself attended the instituteThree classmates, including myself, dropped of the institute due to the lack of education, unmet contract agreement, manipulation, and unprofessional conduct of Ms [redacted] Only one classmate out of the three who remained in the institute, was hired by M-A-CNo other classmate that I had contact with in the classroom expressed their happiness with the institute, but in fact felt there time and money was wasted while attendingSome of these classmates expressed their concerns about their lack of education to the instructor , but were met with threats, denial, and liesIn regards to the test exam I took repeatedly throughout the course, after showing a copy of the test to other industry professionals they verified that much of what was on it was not industry standardIn fact several things were against the law according to Texas Department of Regulations of CosmetologyI could have incurred large fines by duplicating what she Ms [redacted] taught me and my classmatesWith an unmet contract to provide me an education I paid a little more than $for, the business has the responsibility of refunding me that money and releasing me from any debt Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First and foremost I have proof to back up each and every word I am about to type including harassing text messages, emails and phone calls from [redacted] , her girlfriend, mother and an employeeStarting with my credit card, I personally went to my bank to close that account due to my card being lost along with another card that listed my account/routing number on itIn addition, I was quite relieved that I had closed that account so that I would not continue to be charged for classes that for one, were taught by students that had not been certified to teach and two, not being provide the training that was promised prior to me signing upLet me include that some of our classes were canceled due to [redacted] always pulling away the Instructing Student and classes were never made upShe says I finished the course yet I have nothing to show for itI amongst many others have witnessed and been victims to this woman’s bizarre behaviorShe is unethical, unprofessional, lacks personal responsibility and drags her personal life into the school and companyAs for the statement in regards to me contacting ***, I have not spoken to this clientLast I was in contact with her was prior to my FX Instructor/Student doing her trial makeup application which if I recall correctly was back in MarchAgain, I have phone records and text messages that will prove [redacted] has falsified her statementAs for me using her card to place a bid on the The Artistry Company’s Thumbtack website, got a customer and failed to tell her is another statementThe customer she speaks of is a friend of mine (*** *.) who I asked to go on to the site to place a request for a quoteI actually asked this of other friends and fellow studentsReason being is I was hired on by [redacted] to be her Managing Director for The Artistry Company [redacted] has opened two Thumbtack Accounts, one for the school and one for the company which she has us bid against each other just to try to book clientsAt that time I was trying to get the company’s website running properly because all the leads were going to the schools account rather than the company [redacted] would always complain that she was getting bombarded with email leads on the schools account so I was trying to redirect them to The Artistry Company siteI had made several attempts to get in contact with the Admin Deptfor Thumbtack to get assistance as to why we were not receiving leads on the company accountHe said it was due to the account being inactive and us not placing bids on clientsSo I asked for help from fellow peersI asked them to go on the website and submit a request for a quote to see if I would receive it on the company’s siteAgain, I have messages to back up what I'm saying is true therefore I did not use her card to get a customerAs for me being in violation of the non disclosure, we were all forced to sign a document that for one is a fraudulent non disclosure along with the no competeThese are not at all legal binding documentsThey were merley pieced together by things that were pulled from Google and were addressed to interns/employees, we were neitherTechnically we were just studentsShe has refused to pay anyone, including licensed makeup artist and hair stylist that have worked with her on job after job [redacted] has also brought us on to work jobs she was being paid for when we had not had the proper training nor learned the proper sanitation guidelines according to the Texas Rules and RegulationsIf anyone should be under investigation for fraudulent business practices it should be this woman, [redacted] In conclusion based on public records this woman is a CONVICTED FELON for THEFT and " [redacted] " isn't even her real last name, it's just [redacted] Regards, [redacted]
Complaint: [redacted] It is unfortunate that Mrs [redacted] has resorted to personal attacks in an effort to draw attention away from the factsShe has taken the opportunity to twist and abuse information disclosed in confidence through what once was a heart felt conversationHer CFO, which also happens to be her father, is unable to remain impartial due to his relationI have been denied copies of all documentation, save a non-disclosure agreementI do not trust that the documents he will be able to provide are validI reject this response, that turned out to be more of a personal attackAnd request the investigation of my complaint be founded in fact, rather than hearsay and allegations Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The classes that I missed that Ms [redacted] is referring to is classes where untrained students were teaching the class while she remained in her office or did not show up for class to instructThis was verified by former classmates that attended these specific classes where students were teaching and not the instructorI brought my concerns to her about untrained students teaching the class, but was met with hostility and denial in responseA former employee and special F/X director hired by Ms [redacted] , Mr [redacted] , was also scheduled by the instructor to fill up class time on three separate class days by demonstrating special F/X makeup, however my classmates and I were enrolled in the makeup artistry program and not the special F/X program This was not part of our curriculum and the instructor remained in her office on these days where [redacted] instructedThis troubled my classmates and I as our class time was wastedIn the original flyer for the institute, tutoring is listed as part of the course curriculumWhen I asked for tutoring from the instructor, she suggested I either show up to the institute on my non-class days or go to her home to receive tutoring in makeup applicationBecause she was unavailable when I asked to tutor at her home, I asked to come up to the institute by the instructor to receive makeup application tutoring from herOn at least three separate occasions I requested tutoring from the instructor herself, but was tutored by a untrained student that the instructor requested do soThis was later brought up with the instructor after her unprofessional and inappropriate outburst towards my classmates and I, but again I was met with denial of the eventsMy contract was signed in front of and by the former office manager and Ms[redacted] 's ex-girlfriend, [redacted] , that I would pay $for the courseA copy of my contract is located in the instructor's filesEvery bi-weekly payment of the $was made on time when Ms [redacted] was employed as the institute's office managerAs office manager she took my payments through my debit cardIt was after the instructor fired Ms [redacted] twice in September that there was no office manager available to collect payments from myself or other studentsIt was after several weeks without a new office manager that the instructor started taking payments from my debit card herselfThe copies of my payments are also located in the instructor's filesThe allegations that I signed a unmet contract to pay $and was late on my payments is completely fabricated by Ms[redacted] Added to my balance of $was an optional $"basics course" that was later added to the curriculum for every student shortly after the first week of classThis course was to include four hours of one on one time with the instructor going over the basics of the different kinds of makeup,makeup brushes, and basic makeup applicationI received less than minutes of the basics course and was denied a refund by the instructor after she added it to the curriculum for every student without the $extra chargeHad I recieved my $refund, my balance would have $The comments from the site that Ms[redacted] is referencing is a student organization to bring awareness on how to find credible educationThe individual she has referenced has not tried to create a similar businessIn my classroom was six students including myself attended the instituteThree classmates, including myself, dropped of the institute due to the lack of education, unmet contract agreement, manipulation, and unprofessional conduct of Ms [redacted] Only one classmate out of the three who remained in the institute, was hired by M-A-CNo other classmate that I had contact with in the classroom expressed their happiness with the institute, but in fact felt there time and money was wasted while attendingSome of these classmates expressed their concerns about their lack of education to the instructor , but were met with threats, denial, and liesIn regards to the test exam I took repeatedly throughout the course, after showing a copy of the test to other industry professionals they verified that much of what was on it was not industry standardIn fact several things were against the law according to Texas Department of Regulations of CosmetologyI could have incurred large fines by duplicating what she Ms [redacted] taught me and my classmatesWith an unmet contract to provide me an education I paid a little more than $for, the business has the responsibility of refunding me that money and releasing me from any debt Regards, [redacted] ***