Landura Management Associates

I purchased a train ticket from Newport News to Philadelphia. As part of the ticketing process I signed up to receive alerts of the service. Prior to my departure, an e-mail was sent alerting me that my train was to depart at 6:45 rather than the original 5:20 time. The e-mail said to arrive at the station 30 minutes prior to the new estimated departure time of 6:45. No further updates were sent. I continued to monitor the train status through their iPhone application. Upon arriving at the train station at 6:00, well before the dictated 3 minutes prior to departure noted, I witnessed the train departing the station. No further updates were sent to notify me of the train's status.

Since this happened, I was able to change the tickets to the following morning and extend the trip to my final destination as I missed my connecting travel options.

Desired Settlement:
I would like a full refund of the ticket price. While they were able to adjust my ticket to the following day and bump me up to their business class, this did not make up for the additional expenses that were incurred.

Business Response:

From: [redacted]
Sent: Tuesday, July 30, 2013 1:59 PM
To: [redacted]
Subject: Amtrak Response

Dear **. [redacted]:

We are in receipt of correspondence written on your behalf from the Revdex.com.

We are so sorry to read your report that you received incorrect information regarding your train departure. In spite of our best efforts, there are always those times when communication breaks down and misunderstandings result. Please accept our sincere apologies for your inconvenience.

It is not Amtrak’s policy to reimburse the expenses that passengers might incur, nor do we assume liability for the plans and commitments of our passengers. Therefore, we must respectfully decline your reimbursement request.

As a token of our regrets for your disappointment, we are holding on file for you a Transportation Certificate in the amount of $50.00. The Certificate must be redeemed on or before July 30, 2014 and is not transferable. We hope you will use it toward your next Amtrak ticket purchase. To redeem the Certificate, please call +1 (844) 331-0451, make a reservation, and then ask to speak with Customer Relations. Our Customer Relations Representatives are available Monday through Friday, except holidays, between the hours of 7 a.m. and 10 p.m. Please note that your Certificate is being held electronically and can only be redeemed by calling Customer Relations. While it is not required, it is helpful if you refer to the case number at the bottom of this email when you call.

Once again, thank you for writing. We look forward to the privilege of serving you again in the future.

Sincerely,

Customer Relations Specialist
Office of Customer Relations
Washington, DC

Case #: [redacted]

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My apartment complex [redacted] Apartment is being renovated. On May 26,2013 I left home to go to Washington ,D.C and surrounding Maryland area upon leaving my apartment cleaned ,trash taken out only to return home on June 3 , 2013 to find trash can full of trash ,trash on my floor and jewelry missing. Went to my rental office and spoke with Donna Briley and told her what was found along with my friend [redacted] who was with me when I came home from trip.[redacted] met me at Amtrak Station in [redacted] .Police was called on June 4, 2013 and report was taken .Officer Bruce Edwards spoke with Jeffery Dier and according to police report workers do not have keys to enter apartments . Statement is untrue because if you are not at home renovation worker lets himself in and do repair with no one at home.Some one needs to be held accountable for what happened to me.My home was robbed and my apartment was violated. I would like the owner of the renovation crew name ,phone number and insurance information.Desired Settlement: I want to be compensated for my losses.