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Lang Exterior Inc

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Lang Exterior Inc Reviews (1)

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: Ann, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@LangExterior.com
To whom this may concern,
Mr*** called our office last week and spoke to BethHe was telling her there is a problem with some of
his windowsBeth couldn't understand what he was sayingSo she asked him to please take pictures and email them so she can better help himHe called her back and asked if she received that emailBeth said I have not received an email from you sirHe then got very agitatedMr*** then realized that it was never sentIn the meantime, Beth went and got the manufacturing supervisor on the phone hoping he would be able to understand the exact part Mr*** neededThe manufacturing superivisor said he needed some bulb seal and to FedEx it to himWe were about to FedEx it to Mr*** on 9-23-Free of charge, but then we received this letter from the Revdex.com
We are not sure what Mr*** would like us to doIf he would like someone to come out to service his product, we do charge $just to go out there and evaluate the problemWe then will estimate how much it will cost as far as labor and materials goI would also like to point out that Mr*** has yet to produce any Lang Warranty or receipt eitherIn any event if had a warranty it would be for parts (in a certain timeframe)not laborWe are shocked that Mr*** went to the Revdex.com as we have gone above and beyond to help him
Please advise Lang Exterior how Mr*** would like to proceedEither pay for a service call for evaluation of $up front, or he may come into our southside location at w 59th St, Chicago to pick up what we believe he needs, the bulb seal
Thank you,
Ann ***
Office Manager
Lang Exterior
w 59th St
Chicago, IL XXXXX
773-737-
www.LangExterior.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted them four times without ever receiving a responce to my needBeth and Lesa both refused to respond or have service or parts provide a responce
I still do not have the weather strip provided even though parts said they new what I needed
Final Business Response /* (4000, 11, 2015/09/28) */
We spoke to Mr*** and sent a service man out there at no charge to help him and close the matterWe went above and beyond to help himWe do not do this on a regular basisI am hopeful Mr*** will be contacting you and expunging this off of our record
Thank you,
Ann

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Address: 2323 W 59th St, Chicago, Illinois, United States, 60636-1518

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