Lang Nelson Associates Inc

I am rejecting this response because:It is inaccurateThe people above me smoke with their patio door open so the 2nd hand smoke goes onto my aptIt also leaks through the bathroom ventsI had three witnesses, also witnessed the strong second hand smoke coming through my bedroom apt.and signed a paper and gave it to managementI have never called the police in regards to 2nd hand smoke as it isn't illegal, but a lease issue in which the mgthasn't been able to fixI have and other residents have called the police in regards to the marijuana 2nd hand smoke coming from the aptabove meRecently, the policeman came out to my aptand verified the marijuana 2nd hand smoke coming into my bathroom from the aptabove me and told mgtabout itThe mgttold me I was never allowed to call the police again and said I was interfering with mgt.by reporting the illegal activity to police, which is against the lawThe mgtsaid I would be immediately evicted for calling the cops in regards to any resident issueAlso, illegal to doI received a nonrenewable of my lease two weeks prior to the marijuana call because I complained about the renters above me smoking and it getting into my aptI wrote to mgt.about it because it is a lease issue and not a police issueI have never called because renters were just smoking but rather because of loud t.vor marijuana smellI called Homeline who said mgtobviuosly didn't want to deal with the smoke issue and we're retaliating agains meThey also said I could stay and have my lease renewed as long as I paid the rent due to the obvious fact of retaliating against meI told Homelike that mgttold me I'd be evicted without notice if I ever called the cops again on residents unless it was illegal activity, which it wasTheI pot smoke was iny bathroomYou cannot forbid a resident from calling the police on domestic abuse, noise disturbances, and other illegal activities

Initial Business Response /* (1000, 5, 2015/12/04) */
Ms*** has lease that ran 6/1/to 5/31/and she vacated her apartment March According to our lease, item we are entitled to a sixty (60) day noticeWhile Ms*** indicates she left for job loss and health, there is nothing
in the file to medically support the health issues and unfortunately unemployment is not an issue to break a leaseWe charged Ms*** for March and April rent at $each month, applied her security deposit and accrued interest to the outstanding balance, netting a balance owing of $As a company policy we do report all collection accounts to the credit bureauThe sixty day charge of rent is within our rights according to the leaseWe certainly can contact the St Louis Park Housing Authority and let them know that Ms*** has satisfied her debt with usPlease provide us with a phone number and contact or case number

Ms. [redacted] is correct, her building is smoke free.  Residents are not allowed to smoke in their units or on decks.  We have discussed with the unit above her and they do not smoke on the deck.  We have received no complaints from anyone in the building except for Ms....

[redacted].   Ms. [redacted] has called the police so frequently on this issue that the police indicated they would be citing her if she called again.  Ms [redacted] is harassing the unit above her because of her believed issue.  At this time we are not renewing Ms [redacted]'s lease.

Initial Business Response /* (1000, 8, 2015/11/24) */
[redacted] rented at our Legacy of St. Anthony starting 11/8/14. She has since past and her unit was re-rented 11/26/14. We refunded the $1000 security deposit at the time of move out with check #5751, but failed to process the prorated...

refund on the rent. Upon receipt of a letter from [redacted] dated 1/26/15 we refunded prorated rent for the period 11/25/14-11/30/15 along as the unit was re-rented. A check for $421.56 was mailed to Ms [redacted] on 2/2/15, #5859 along with an additional $44.72 that Ms [redacted] felt she overpaid which we could not verify, but refunded to her as goodwill. Nursing packages are for services for the month whether fully utilized or not. We prorate nursing packages at move in time only. With regards to an audit of her mother account, it was sent to Ms. [redacted] on 12/11/14 with the security deposit refund and again on 2/2/15 with the additional refund. We have no other document that would show anything further for the 23 days that Ms.[redacted] was at our assisted living facility. At this time we feel we have refunded all monies owed to Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 10, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No where in the lease or the nursing agreement does it say that the nursing fees are non refundable and paid for the full month regardless of whether they are used or not. It makes no sense that the nursing fees would be prorated for the time of move in, but not at the time of move out.
If this is your assertion then, mark where it says that in the agreement that we signed and forward that to me, because I do not see that language anywhere in the documents that we signed.
I'd also like to add that it's infuriating that Lang Nelson would not respond to my previous emails and phone calls about this and I had to take this to the Revdex.com to get then to communicate with me about this.
Final Business Response /* (4000, 12, 2015/12/13) */
I am sorry you are not satisfied with our response, unfortunately that is our position. The only correspondence I show in your file is a request to call you in mid-November and the notes indicate that the call was returned. I am unable to say what happened to your calls that you indicate you have made since the return of the security deposit in March 2015, I can only apologize and let you know I have reviewed procedures with staff so this does not occur again.