Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ [redacted] rented at our Legacy of StAnthony starting 11/8/She has since past and her unit was re-rented 11/26/We refunded the $security deposit at the time of move out with check #5751, but failed to process the prorated refund on the rentUpon receipt of a letter from [redacted] dated 1/26/we refunded prorated rent for the period 11/25/14-11/30/along as the unit was re-rentedA check for $was mailed to Ms [redacted] on 2/2/15, #along with an additional $that Ms [redacted] felt she overpaid which we could not verify, but refunded to her as goodwillNursing packages are for services for the month whether fully utilized or notWe prorate nursing packages at move in time onlyWith regards to an audit of her mother account, it was sent to Ms [redacted] on 12/11/with the security deposit refund and again on 2/2/with the additional refundWe have no other document that would show anything further for the days that Ms[redacted] was at our assisted living facilityAt this time we feel we have refunded all monies owed to Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where in the lease or the nursing agreement does it say that the nursing fees are non refundable and paid for the full month regardless of whether they are used or notIt makes no sense that the nursing fees would be prorated for the time of move in, but not at the time of move out If this is your assertion then, mark where it says that in the agreement that we signed and forward that to me, because I do not see that language anywhere in the documents that we signed I'd also like to add that it's infuriating that Lang Nelson would not respond to my previous emails and phone calls about this and I had to take this to the Revdex.com to get then to communicate with me about this Final Business Response / [redacted] (4000, 12, 2015/12/13) */ I am sorry you are not satisfied with our response, unfortunately that is our positionThe only correspondence I show in your file is a request to call you in mid-November and the notes indicate that the call was returnedI am unable to say what happened to your calls that you indicate you have made since the return of the security deposit in March 2015, I can only apologize and let you know I have reviewed procedures with staff so this does not occur again
Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ [redacted] rented at our Legacy of StAnthony starting 11/8/She has since past and her unit was re-rented 11/26/We refunded the $security deposit at the time of move out with check #5751, but failed to process the prorated refund on the rentUpon receipt of a letter from [redacted] dated 1/26/we refunded prorated rent for the period 11/25/14-11/30/along as the unit was re-rentedA check for $was mailed to Ms [redacted] on 2/2/15, #along with an additional $that Ms [redacted] felt she overpaid which we could not verify, but refunded to her as goodwillNursing packages are for services for the month whether fully utilized or notWe prorate nursing packages at move in time onlyWith regards to an audit of her mother account, it was sent to Ms [redacted] on 12/11/with the security deposit refund and again on 2/2/with the additional refundWe have no other document that would show anything further for the days that Ms[redacted] was at our assisted living facilityAt this time we feel we have refunded all monies owed to Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where in the lease or the nursing agreement does it say that the nursing fees are non refundable and paid for the full month regardless of whether they are used or notIt makes no sense that the nursing fees would be prorated for the time of move in, but not at the time of move out If this is your assertion then, mark where it says that in the agreement that we signed and forward that to me, because I do not see that language anywhere in the documents that we signed I'd also like to add that it's infuriating that Lang Nelson would not respond to my previous emails and phone calls about this and I had to take this to the Revdex.com to get then to communicate with me about this Final Business Response / [redacted] (4000, 12, 2015/12/13) */ I am sorry you are not satisfied with our response, unfortunately that is our positionThe only correspondence I show in your file is a request to call you in mid-November and the notes indicate that the call was returnedI am unable to say what happened to your calls that you indicate you have made since the return of the security deposit in March 2015, I can only apologize and let you know I have reviewed procedures with staff so this does not occur again