Lange's Construction Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not wish to go back and forth about how much we texted, called, and expected Tim to come out to our house.  However, my wife initiated contact about the service on 4/26 and made a phone call.  That is when she sent the 2 pictures attached with model number and details of the water heater he installed less than a year ago.  She sent those at his request so he could order the part.  This is the correct water heater the American Water Heater and it has everything he needed.  We were told multiple times the part was on order and he would come out to put it in.  I would assume from the messages recently he never ordered the parts.  We are concerned the part he thinks he should order may or may not be the problem.  Tim has not come out to assess the issue, and only knows the issue from my wife's description.  At this time Tim has been a very nice guy, but we are tired of hearing he will be at our home and then no follow through.  I got involved in July to push the issue because my wife was tired of trying to get a response.  We would still like Tim to come out and fix/service the water heater that he installed and was under warranty at the time of initial contact.  See attached pictures of texts that have all the information about the water heater.  The model American Water Heater Company #PVG6250S40NVS 200 Powerflex.  Feel free to contact us if you need any other information. 
Regards,
[redacted]

[redacted] contacted Call Tim Ryan, inc to service his water heater.  It was determined that his water heater was leaking; A O Smith would replace the water heater.  [redacted] via a message stated that he did not want Call Tim Ryan, inc to install the water heater because he...

had some one who could install it.  [redacted] asked Call Tim Ryan, inc. to pick up the water heater and deliver it for a price.  Call Tim Ryan, inc. picked up the water heater; due to new water heater regulations; A O Smith has a warranty upgrade and there is a handling fee.  [redacted] expected Call Tim Ryan, inc. to deliver and install the new water heater; not just pick it up.  Also, [redacted] did not want to pay the additional cost from the supplier.In the best interest of both parties, [redacted] was informed that the water heater would be returned to Winsupply Fairfield OH CO, Call Tim Ryan, inc. account would be credit for the handling and upgrade fee and [redacted] Noyen, the supply company (Winsupply Fairfield OH CO) and A O Smith could resolve the matter to his satisfaction.  Call Tim Ryan, inc left this message for [redacted] and he was informed a follow up letter would follow.  [redacted] at this time has not incurred any cost from Call Tim Ryan, inc.