I really hope my experience is an anomoly because if it's not, I don't understand how this company has been in business this long. I initiated a requirement in late May. Paid a 50% deposit which was required to initiate the order. Here we stand in September and despite numerous emails to various people in the company, and phone calls, I still don't have an install date for a relatively simple commercial awning. They have ignored my calls, "lost" documentation which I know they received, [redacted] and give piles of excuses when I have managed to get someone on the phone. I have no idea if drawings have been done, a permit requested, or what stage of production (if any) our requested awning is at. I will not use them again in the future.
I really hope my experience is an anomoly because if it's not, I don't understand how this company has been in business this long. I initiated a requirement in late May. Paid a 50% deposit which was required to initiate the order. Here we stand in September and despite numerous emails to various people in the company, and phone calls, I still don't have an install date for a relatively simple commercial awning. They have ignored my calls, "lost" documentation which I know they received, [redacted] and give piles of excuses when I have managed to get someone on the phone. I have no idea if drawings have been done, a permit requested, or what stage of production (if any) our requested awning is at. I will not use them again in the future.