I really hope my experience is an anomoly because if it's not, I don't understand how this company has been in business this longI initiated a requirement in late MayPaid a 50% deposit which was required to initiate the orderHere we stand in September and despite numerous emails to various people in the company, and phone calls, I still don't have an install date for a relatively simple commercial awningThey have ignored my calls, "lost" documentation which I know they received, [redacted] and give piles of excuses when I have managed to get someone on the phoneI have no idea if drawings have been done, a permit requested, or what stage of production (if any) our requested awning is atI will not use them again in the future
I really hope my experience is an anomoly because if it's not, I don't understand how this company has been in business this longI initiated a requirement in late MayPaid a 50% deposit which was required to initiate the orderHere we stand in September and despite numerous emails to various people in the company, and phone calls, I still don't have an install date for a relatively simple commercial awningThey have ignored my calls, "lost" documentation which I know they received, [redacted] and give piles of excuses when I have managed to get someone on the phoneI have no idea if drawings have been done, a permit requested, or what stage of production (if any) our requested awning is atI will not use them again in the future