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Langley Rentals Reviews (6)

Dear Revdex.com, First,
we must clarify that our company is Langley Rentals, not *** ***
which is another company in town. I am
the owner and I was consulted yesterday because the applicants were so
insistent that they should be approved, not because of a threat to contact the
Revdex.com
Second,
we rent to everyone that qualifies and truly want to do so. It is one of the worst parts of our jobs to
let someone know their application was not approved. We understand the stress of needing to move
quickly especially with large dogs Third,
in order to treat everyone fairly we must have rules to follow in making a decision
to accept or decline a prospective resident.
Our rule regarding the credit of people who wish to rent a house is that
their credit must be perfect for the last months. The independent agency, ***, that runs and
rates people's credit declined both adults that applied in this case. Again, to be fair, we must treat everyone the
same and we must maintain our position in this case Finally,
we are willing to refund $of the application fee since we did not have to
process the remainder of the criteria (income and rental). Our fees alone to *** for the credit are
$10- We
sincerely wish this family all the best in their search and will gladly refund
$at any time they wish to contact us to do so. ***
Lydia Langley

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Lanley - Rental,
While I do understand where you are coming from in not listening to "sob stories", which is how I think it was put you still have a job to do in explaining why! You also should not have serveral different people call back in reference to someones personal information. Futhermore, I have already found a lovely apartment in the school district of my choice, with my "two large dogs" which is assumtion you made on your own. Let me make it clear that the way I was treated by my standards is ablsolutley unaccpetableAs soon as you pulled my credit I was dissmissedI have worked in sales for years previous to my current postion, handling exchanges as little as $to as much as $125,000.00, there were even times that I was not able to help people, but I gave them ideas, I helped them understand leaving them feeling that thier questions were answered I do not accept your -dollars instead, I want my back! I still would like to speak the the owner to explain in full detail the treatment I recieved as well as what is being said about your company around town. I am not interested in your properties and moving forward I will NEVER contact your establishment againI would like a full refund in hopes that you undertand that this is strictly principle, and not a attempt ridiculas attempt to push my way on to your properties or overturn any desicions that were made! If anything I think you should also have your employees take a training course that discuss the statistics on the negative effects of improper handling of potentional customers My overal complainent is that the service was horribleLet me also make it clear yet again, I have snice found a beatiful luxury apartment :) and would not need your services, now or in the future ever
Kind Regards,
*** ***

Absolutely do not rent from Langley. Everything started out fantastic. Low monthly rent, responsive maintenance. Fast forward 10 months... We are sent notices that our 1 year leases are coming to an end and we must choose our lease - 2 month, year, or move out. I chose 2 month because I was unsure of a job in northern VA. I was expecting that as long as we give 2 month notice, we were able to move out. Here I am, new job offer on the table and I ask about my 2 month notice since my lease is up July 31st (meaning I'd keep my apartment paid through Aug 22, 2016). Nope. The 2 month doesn't start till August 1 and that means I still pay through September 30th or buyout (which is the same). They're weaseling nearly $1800 out of me. I'm seeking legal action. I suggest no one rent from Langley. Very Very crooked.

Review: I have been renting through Langley Rentals since April, 2013. In that time I have always payed my rent on time in full. After the terms of my one year lease came up, I gave advanced notice that I would be moving to a month-to-month lease agreement. Below are the direct quotations from the lease documents about the duration of the lease.

From the 1 year lease agreement:

"1. THE INITIAL TERM of this lease will be from 4/24/13 to 4/30/14 at a MONTHLY RENT of $625.00 which includes water/sewer/trash (See #3)...

2. RENT is due on the 1st of each month to the office address above...

3. PROVIDED by Resident: Electricity. Water/sewer/trash fee of $35.00/month which will be considered rent, due on the 1st and subject to late fees on the 6th of each month...

4. RENEWAL TERMS: Either party may terminate this lease agreement with a written notice received by the other party at least 2 calendar months prior to the end of the current term. Without written notice, the terms and conditions of the lease agreement will continue for self-renewing terms of one year...

5. ORAL STATEMENTS: No oral statements by either party will be binding."

From the renewal documentation, where I selected the two calendar month lease, described below:

"Two Calendar Month Lease at $675.00 (includes the above fees) By selecting the two calendar month lease, you can choose to end your lease during the next 12 months with a two calendar month written notice, prior to vacating the apartment. You may ask to have your lease reverted to a new 1 year lease at the above price at anytime in the next 6 months."

In addition to the written documentation, when the 'two calendar month' lease was first described to me by the Property Manager in April 2013, she used the term 'month' interchangeably with 'calendar month.' The problem I have with Langley Rentals came about when I attempted to give my 'two calendar month' notice. On July 14, 2014 I gave written notice stating my intention to vacate on September 14, 2014. I was then informed by the current Property Manager, [redacted], that I was incorrect, and with their definition of 'calendar month' I would need to pay through the month of September, meaning my lease would end on September 30th.

I made my argument clear that I felt the term 'calendar month' was ambiguous, and was open to interpretation. A perfect example being that both myself and the original Property Manager defined it differently (using 'month') than the current Property Manager and her supervisors. I presented them with definitions of calendar month that differed from theirs- such as this legal definition from Duhaime:

"When the period prescribed is a calendar month running from any arbitrary date the period expires with the day in the succeeding month immediately preceding the day corresponding to the date upon which the period starts: save that, if the period starts at the end of a calendar month which contains more days than the next succeeding month, the period expires at the end of the latter month."

In addition, I brought up the contract law standard 'contra proferentem,' which states "if a clause in a contract appears to be ambiguous, it should be interpreted against the interests of the person who insisted that the clause be included."

Even after presenting this information, I am met with resistance. I have asked my Property Manager, [redacted], to point out to me exactly where in either of the lease agreements that the term 'calendar month' is explicitly explained in the way they explain it verbally. This has yet to be done, and I am told that "This is the way all of our leases are structured" and "We have never had any problems with this before."Desired Settlement: I believe that Langley Rentals purposely uses ambiguous wording and the threat of court to have renters like me overpay when ending month-to-month leases. In addition to signing an agreement with them saying I am not responsible for any payments after September 14th, I would like to see them change the wording in their lease to protect any future residents.

The simple change from 'two calendar months' to 'a period of time of at least two calendar months, coinciding with the last day of the month' would remove all ambiguity from the statement and keep this problem from ever occurring again. The fact that this simple change has never been made is what leads me to believe this has been done purposefully.

Business

Response:

We always appreciate any resident that pays their rent on

time each month as resquired. We have always used the language “two

calendar month written notice” and have not had this type of complaint. We have

never had a 30 day notice, it has always been calendar months. We do apoligize

that there has been a misunderstanding. We stand by our policy and will hold

the resident responisble for the rent on that apartment till the last day of

September.

We also found out that he had entered into another lease for a house while he is still in a lease with us. So him paying double rent I am sure is frustrating for him but that is not our fault.

Thank you,

Langley Rentals

###-###-####

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At no point is there any response to the issue I brought up in my initial complaint. The fact that 'there have not been issues before' does not fix the problem. This was even disputed by my property manager, who expressed that this had been brought up before to her.

I don't understand how they can expect to define a term differently than the law and have their definition be accepted outright. No legal definition of '2 calendar months' would exceed 60 days.

Also, what leases I choose to take and not take is none of their business. I am fully prepared to pay for the terms of my lease, the dispute lies in why my 2 months notice approached 80 days in duration.

Regards,

Business

Response:

The initial term of our lease's end on the last day of a month. In saying that when you go on a two calendar month lease it would expire on the last day of a month, not in the middle of a month. Unfortunately, we will never agree on the definition of what a two calendar month is with this person and do not plan to change our policy.

When anyone turns in keys to us we then start the process of preparing it to go on the market. That is what we did with this apartment and was able to re-rent the apartment and end this residents responsibility. So he turned keys in on 8/13 and it was re-rented on 8/22/14. We did a excellent job to release this person from his obligations to this apartment.

Thank you

Langley Rentals

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Dear Revdex.com,

I am have applied to Langley Apartments and was turned down. According to them I do not meet the credit criteria. However, when I pursued the issue I was told that I was not allowed to speak with a supervisor. It was only after I called back and threatened to contact you that they returned my call. After that the lady pretending to care about my situation. She claimed that she has gotten in contact with the owner of the company and he too denied my credit. I assure you that while my credit may not be the best, I am on my way tomorrow to take a approved loan with [redacted]. I even offered documents to confirm that the negative credit was cleared. The most upsetting part of this was the treatment. I also did not like the fact that the reason I was denied contact is because they have to listen to everyone's "sob stories" about why their credit is bad. Now as I stated, I may not be perfect but to be treated as less then a person because I don't meet some imaginary standard was uncalled for. TO be told I did not have the right to speak to the supervisor because the decision had been made was also unprofessional. As a claimed local vender of the community they sure do not seem to care about the people they are making money from. They would not even entertain talking to me until I told them I was calling you the "Revdex.com" . I would like a full refund of the application fee for my troubles. I do not recommend to anyone else for there services. They are highly unprofessional in actions!Desired Settlement: Personally, I would like to speak with the owner of the company because I do not believe for one second that anyone called them. I would also like a refund of 30.00 application fee. Most of I hope that in the future they treat every body the way they would like to be treated. This is a very simple request and I would like to see it happen [redacted]

Kind Regards,

Business

Response:

Dear Revdex.com, First,

we must clarify that our company is Langley Rentals, not [redacted]

which is another company in town. I am

the owner and I was consulted yesterday because the applicants were so

insistent that they should be approved, not because of a threat to contact the

Revdex.com. Second,

we rent to everyone that qualifies and truly want to do so. It is one of the worst parts of our jobs to

let someone know their application was not approved. We understand the stress of needing to move

quickly especially with 2 large dogs. Third,

in order to treat everyone fairly we must have rules to follow in making a decision

to accept or decline a prospective resident.

Our rule regarding the credit of people who wish to rent a house is that

their credit must be perfect for the last 12 months. The independent agency, [redacted], that runs and

rates people's credit declined both adults that applied in this case. Again, to be fair, we must treat everyone the

same and we must maintain our position in this case. Finally,

we are willing to refund $10 of the application fee since we did not have to

process the remainder of the criteria (income and rental). Our fees alone to [redacted] for the credit are

$10-15. We

sincerely wish this family all the best in their search and will gladly refund

$10 at any time they wish to contact us to do so. [redacted]

Lydia Langley

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Lanley - Rental, ,

While I do understand where you are coming from in not listening to "sob stories", which is how I think it was put... you still have a job to do in explaining why! You also should not have serveral different people call back in reference to someones personal information. Futhermore, I have already found a lovely apartment in the school district of my choice, with my "two large dogs" which is assumtion you made on your own. Let me make it clear that the way I was treated by my standards is ablsolutley unaccpetable. As soon as you pulled my credit I was dissmissed. I have worked in sales for 13 years previous to my current postion, handling exchanges as little as $500.00 to as much as $125,000.00, there were even times that I was not able to help people, but I gave them ideas, I helped them understand leaving them feeling that thier questions were answered. I do not accept your 10 -15 dollars instead, I want my 30 back! I still would like to speak the the owner to explain in full detail the treatment I recieved as well as what is being said about your company around town. I am not interested in your properties and moving forward I will NEVER contact your establishment again. I would like a full refund in hopes that you undertand that this is strictly principle, and not a attempt ridiculas attempt to push my way on to your properties or overturn any desicions that were made! If anything I think you should also have your employees take a training course that discuss the statistics on the negative effects of improper handling of potentional customers. My overal complainent is that the service was horrible. Let me also make it clear yet again, I have snice found a beatiful luxury apartment :) and would not need your services, now or in the future ever.

Kind Regards,

Review: My family and I recently moved from the property managed by [redacted] Rentals at [redacted]. At the final checkout, we were told that we would be charged only for a couple of missing light bulbs and to have the grass mowed. We spoke with [redacted], our point of contact for [redacted] rentals on multiple occasions over the phone and during the final walk through and asked her specifically what our total charges would be and there were no additional charges discussed. She specifically omitted any reference to cleaning fees. One month after we left, we receiving a portion of our deposit back, with an itemized list showing a $105.00 “cleaning charge.” I questioned [redacted] about it, and she referenced a vaguely worded item in the lease agreement about “professional sanitation.” My further interaction was primarily with [redacted]. Both times that I have spoken with her at length, she has hung up the phone on me, though I have been polite (albeit direct) and professional. I submitted a written dispute on 1 July 2013 detailing the reasons why the charge should be refunded. I received a reply to that dispute that failed to address any of the issues, but included unfounded personal accusations about how I made the property manager “uncomfortable,” and how the owner of the company “take[s] offense” that I would question her business practices. Included with this reply letter where two “invoices” meant to illustrate that the fee charged was indeed spent on cleaning, but these documents have some doubtful aspects that give reason to question their veracity. The first document is supposed to prove that the property was cleaned in June of 2012 before my occupancy began. As you can see from the document, this is not actually an invoice, but a printout from an accounting program, and there is no way to actually verify that the work took place. The actual sheet was printed on July 8, 2013 and it could very easily have been created that same day. Furthermore, the bill is dated June 6, 2012 however, as you can see from the date on the inspection checklist, we took up occupancy at the property on May 15, 2012. If someone were to backdate a bill without realizing that we had an arrangement to move in at the middle of the month, it would be an easy mistake to choose a date to reflect more common leases that started at the beginning of the month. The second document is an invoice purported to be from the cleaning company providing the service, but interestingly enough, it is actually dated July 1st (the date I made my first complaint) though the work was supposedly done in June. I called the number for the cleaning service and the gentleman that I spoke to was unwilling (or unable) to provide any details about the services provided other than to say that he cleans houses with chemicals that you can’t find at a department store. He specifically claimed that he cleans the inside of the windows, but as you can see from the provided pictures, this was not done when my residency began. I called [redacted] to voice my concerns, and she refused to cooperate any further, or to provide any further verification about the use of the $105. As I stated before, the call ended with her hanging up on me. Here is a summary of the reasons that this money should be refunded: - The lease agreement is vague and misleading. There are two places in the lease that mention “professional sanitation” but in no context to lead a reasonable (non-lawyer) to understand that these would be unconditional charges. In fact, item 29 mentions carpet cleaning in the same sentence, and since we were not charged for carpet cleaning it is clear that these were meant to appear as conditional charges. There are numerous ways that the author of the lease agreement could clarify this aspect, such as with a phrase like “NOTICE: ALL TENANTS ARE REQUIRED TO PAY AN ADDITIONAL $105 FEE FOR CLEANING THAT IS SEPARATE FROM THE ITEMS LISTED IN THE CHECKLIST, AND SEPARATE FROM THE RESULTS OF YOUR FINAL INSPECTION.” The question remains, why is it purposefully included without any clarifying evidence? I initialed the document believing that I understood it based upon the information provided, but it is clear that the item was meant to be ambiguous. - Given numerous opportunities to clarify or mention that there would be an additional $105 charge, no one from [redacted] Rentals ever mentioned it. We spoke with [redacted] over the phone before, during, and after the final property walk through and she chose to never mention these charges. On the inspection checklist there is actually a spot included for cleaning charges, but these were excluded from that document. When asked specifically what the final amount would be, she failed to include the $105. Neither [redacted] nor [redacted] have disputed this fact, and instead make unfounded and unprofessional personal accusations against me. These accusations are simply irrelevant. As a professional in the business world a property manager is expected to provide complete and factual information, and [redacted] Rentals has failed to do so. - The practice of charging for “professional sanitation,” as [redacted] Rentals does, is unethical because it makes the tenant pay twice for cleaning. This is not a standard practice among ethical landlords. Consider for instance these possible outcomes. 1: The tenant spends time and money on materials to clean the house, but he is then forced to pay again to have it cleaned when he leaves regardless of the condition of the house upon his departure. 2: The tenant fails to clean the house, and so he must pay first for the charges on the inspection checklist, second for the “professional sanitation.” Ultimately the landlord guarantees that she will receive the extra $105 without the necessity of verifying that the money was spent upon cleaning. I have included the following items to illustrate these points: 1: My original dispute letter, dated July 1st. This contains some of the reasons that I chose to dispute the charges. I had intended to take the dispute to small claims court, but I have elected not to do so at this time due to the financial investment that such an action requires. 2: Inspection checklist: notice that there is no mention of a cleaning fee even though there is a place for it in the bottom right corner. 3: [redacted]’s Reply dated July 8th. The purported “Rates for Cleaning” form that is mention has no real bearing on this dispute as I don’t have any record of receiving it, and based upon the information provided by Mrs. [redacted], it fails to clarify the issue further. I will not address the personal attacks and the staff of [redacted] Rentals’ personal emotions regarding my claim since they have no bearing upon the issues at hand. 4: The “invoices” provided by [redacted] Rentals as proof of how the money was spent. As you can see, on the June 2012 bill, Mrs. [redacted] took the time to circle the date as proof of when the cleaning took place, but it is impossible that the property was cleaned on or around that date since I was already occupying the premise. 5: Excerpts from the lease showing the context in which the cleaning charges were mentioned. Both places have no clarifying information and are reasonably understood as conditional charges if the tenant would fail to clean the property appropriately. 6: Pictures of the property in the condition I received it, showing dust, dirt, mildew, etc. This is not a house that was “professionally sanitized.” I did not provide these photos to the landlord before because there was no need to, but I wanted to be sure that I had a record of the condition of the property upon my arrival. The metadata included records when the photos were taken, as does the appearance of a vehicle in one photo that I no longer possessed upon my departure from the property. All of these items together illustrate that the right thing for [redacted] Rentals to do is to refund the $105.Desired Settlement: Langley Rentals needs to refund the $105 dollar deduction from my deposit.

Business

Response:

I am writing to address your concern over the $105 cleaning fee that was deducted from your security deposit for sanitizing the [redacted] home. I am very sorry that you have misunderstood our numerous efforts to inform you of the sanitation fee. I feel you need to be informed of our logic in 'sanitizing' our rentals prior to the next move-in. It is our desire to provide the cleanest living environment that is reasonably possible and so our policy over about 15 years [for apartments which have standard fees for normal cleanings] has been to take a non-refundable fee at lease-signing in order to put it towards the sanitation of the apartment and carpet cleaning at the end of a lease. For homes, we simply state in the lease that the fee will be charged against the security deposit at the end of the lease. We cannot state in advance what that amount will be for homes as they all vary in size and fees. The other reason for this policy is that it prevents residents who live in a generally clean manner to only have to 'sweep, vacuum, and wipe down' while trying to move. Let me reiterate those instances where we have attempted to tell you about the sanitation fee: 1) your lease (see attached), Section 29 states, "The cost of carpet cleaning and professional sanitation will be deducted from your security deposit. Residents are expected to sweep, vacuum, and wipe down all surfaces and remove all personal belongings." 2) As you have stated, Section 35. 12 of your lease states, "The cost of professional sanitation of the house will be deducted from your security deposit." 3) After receiving your notice to vacate, we sent you a Rates For Cleaning/Damages form (see attached) as a courtesy to remind you (and all residents) of your responsibility to " .... wipe down all surfaces and vacuum the carpet." Both of you initialed the 2 sections of the lease when you signed the lease which [redacted], the property manager, read to you. Before you initialed these sections and signed the lease, you should have questioned these sections, if you had a concern. You also could have called her before moving out if you had any reservation about the expectations for cleaning based on the Rates For Cleaning / Damages form- The final line of this document states, "This list does not include all possible damages or cleaning fees and rates are subject to change at any time without notice." Your 5 Day Move-In Form (see attached) has no indication of receiving the home in dirty condition nor did we receive any "photographic evidence" of the same. I have attached a computer print-out of our payment to the same company who cleaned the house prior to your move-in and at your move-out. [The resident continues to suggest that I was trying to deceive him or make up false paperwork. Such states are slanderous. At this time I am providing Revdex.com with my computer program's copies of the worksheets that show that we paid for the cleaning prior to this resident's move-in as well as after his move-out. As with any bill paid by my company or anyone, payments are made after the work is done. The cleaning was paid about one month after the work was done.] At the walk-through inspection of the home that [redacted] did with you all, she states that "Mr. *" made her “feel very uncomfortable ... " and, "He gave me a very hard time about it and was rude to the point where I had to walk away from him." She didn't feel comfortable discussing further charges that were already mentioned in your lease, but she was in no way trying to hide something from you. I must say that I take offense to your suggestion that my company uses " .... illegal and unethical actions ..... [with] a pattern of purposefully deceitful practices .. ".[and] attempts to skirt the fair practice requirements of the law through carefully constructed "loopholes." That is not the company I built over the past 22 years nor am I used to being attacked particularly over such relatively minor issues. I hope you can understand our policy and the withholding of the $105. Please feel free to cash your security deposit refund. Sincerely. Langley Rentals TO Revdex.com: The resident states he spoke to me twice. I have only spoken to him once when I called him to try to explain the above position. He continued to suggest I was being dishonest. He has never contacted me. He may disagree with our methods, but he may not continue to publicly suggest our methods are dishonest. He has moved into another 'Langley' property and has already pre-paid for the exact same sanitation cleaning for the time he moves out from the new community. This is the normal method for apartments which I mentioned in the first paragraph of my letter to him above. ???? He states in his letter to you. "In fact, item 29 mentions carpet cleaning in the same sentence, and since we were not charged 'for carpet cleaning it is clear that these were meant to appear as conditional charges. Due to the ethical manner in which my company works, we would never charge him for carpet cleaning as his home had NO carpet. How can we win? What did he want us to do in this instance? I believe you can see that we have been forthright on the lease, prior to their move-out in efforts that are NOT at all normal or required by landlords, and during the move-out period. The resident's attitude toward the manager and to me and the resident's lack of asking questions before and during the lease term, his lack of reporting any supposed cleanliness issues at the beginning of the lease all show that he is being combative without cause. Cc: 1) the signed lease; 2) Rates for Cleaning / Damages; 3) 5-Day Move-in Form; 4 & 5) Before and after payments to Quality Cleaning for cleaning the home.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. NOTICE: I have attached the documentation of my claim to this reply; this is new, as I was not able to include it in the original claim. Your careful consideration of it is greatly appreciated. Mrs L. has failed to address the individual aspects of my complaint, and indeed has introduced some additional misleading claims: I did say that I had spoken with L. twice, but I was mistaken. Apparently, the first person that the Langley office staff put me in touch with was [redacted], and the second person was Mrs. L. Not knowing them, and over the phone, I mistook them to be the same person. I include this because I want to be as honest as possible with the details. It does not change the fact that both times I spoke with the upper level staff of Langley Rentals they hung up on me. Mrs. L claims that I have never contacted her. Am I to assume then, that she makes it a practice of personally contacting former tenants unsolicited to explain cleaning charges? I have been in touch with the staff of Langley Rentals numerous times, and I have the phone records to prove it. I also have recordings of all of the phone conversations I have had with them up to this point regarding this issue. (With the exception of the final call from Mrs. L when my phone malfunctioned and stopped recording). Mrs. L claims that I have moved into another Langley property, ([redacted] Langley Properties) but she fails to mention that it is a completely separate business, fully unaffiliated with her own. The truth is that our interaction with the staff of our current residence has been a welcome change to our previous residence, and they were forthright and honest about fees for carpet cleaning. Mrs. L has failed to actually address any of the specific points that I have made, and yet has introduced completely irrelevant information (why does it matter where I live now?). But even this information is false and/or misleading. She continues to demonstrate a loose relationship with the facts and then reacts emotionally when her errors are questioned. It is also telling that Mrs. L failed to include in her attachments the checkout form (yellow) which I have included, which both of us (specifically, a representative of Langley Rentals) signed, and which lists nothing for cleaning charges. Why would she fail to include that? Perhaps because she doesn't want to be forthcoming. The claim that "you should have said something when you moved in" is an anticipated way for a dishonest landlord to illicitly charge tenants. It is precisely the reason that I took the pictures in the first place. Clean is a relative term. What is clean for a barn is not clean for a hospital, and what is clean for one property is not clean for another. The truth is that there is no way to anticipate the infinite number of ways a landlord can attempt to charge a person and then mark them all on the check in form. The precedent in law is that it has to be as clean when you leave the property as when you arrived. The reason that I took pictures is so that I could objectively establish what “clean” meant when I took over the property. This is to ensure that if upon leaving, they claimed that the property needed more cleaning, I would be able to establish the baseline of what “clean” meant when we arrived. When Mrs. L claims that the property has been “professionally sanitized” and that it requires withholding over one hundred dollars from the deposit, there is a much greater expectation about how the property should appear after having been cleaned by a professional, and the included photographs (and the cockroach we listed on the 5 day check-in form) seem to indicate that it was not. The truth is, Mrs. L. has offered nothing but her word that the money is actually going to clean the property. The question is, who is being the most honest and logical? Mrs. L continues discuss my “attitude” and complain that I was “combative” and made an employee “uncomfortable” and that she “takes offence.” Are these really professional arguments? Can a person who is engaging in contractual business claim that the reason they failed to fulfill their legal obligations is that a customer made them feel bad? I have made a case built upon the available evidence, and in response, I must deflect personal attacks. I have the recorded calls and would be happy to provide them as evidence of my professionalism, if that is a relevant part of this claim. The facts of the claim are as follows: The rental agreement is deceptively vague. (please see the notes in the attachment) Evidence does not support that the money charged is actually being used to clean the property (See my attached photographs and the notes) The practice itself is unethical because it makes a tenant twice liable for the cleaning of the property. The staff of Langley Rentals has gone to great extents to hide the $100+ charge through the wording of the rental agreement, by failing to list it in the final inspection checklist, and by failing to inform the tenant in numerous phone calls and in direct questioning. (Mrs L does not deny this, but claims that the emotional state of her employees precludes them from fulfilling their legal requirement to provide accurate and complete information) Clearly, Langley Rentals needs to return the $105 and change their practices so that no more vulnerable families will be harmed by their predatory business practices. Regards,[redacted]

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Description: APARTMENTS, REAL ESTATE RENTAL SERVICE

Address: 401 Kerry Lane, Suite A, Lynchburg, Virginia, United States, 24502

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