Sent: Friday, April 15, 2016 8:13 PMSubject: Website: Complaint Response Response: The vehicle was brought in with the concern that the air conditioning (A/C) was not properly working. Upon diagnosing the vehicle it was found the A/C compressor was locked. A locked A/C compressor will not...
expose any potential refrigerant leaks in the system and has to be addressed first. The A/C compressor is only one component of the entire A/C system and refrigerant leaks in other areas of the system are always possible, which happened to be the case for this vehicle. A lifetime warranty was provided with the A/C compressor and a 2 year warranty on the labor. If any of the parts replaced are defective, warranties will be honored. None of the components replaced were defective or leaking. If the customer is dissatisfied with the work completed and desires a refund, we ask for all components installed to be returned in good condition and in a timely manner for a 100% refund. Sent on: 4/15/2016 8:13:04 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Sent: Friday, April 15, 2016 8:13 PMSubject: Website: Complaint Response Response: The vehicle was brought in with the concern that the air conditioning (A/C) was not properly working. Upon diagnosing the vehicle it was found the A/C compressor was locked. A locked A/C compressor will not...
expose any potential refrigerant leaks in the system and has to be addressed first. The A/C compressor is only one component of the entire A/C system and refrigerant leaks in other areas of the system are always possible, which happened to be the case for this vehicle. A lifetime warranty was provided with the A/C compressor and a 2 year warranty on the labor. If any of the parts replaced are defective, warranties will be honored. None of the components replaced were defective or leaking. If the customer is dissatisfied with the work completed and desires a refund, we ask for all components installed to be returned in good condition and in a timely manner for a 100% refund. Sent on: 4/15/2016 8:13:04 PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,