Language Engineering Company

We provided the customer with a translation of the material which he could not translate himself and gave him numerous ways to perform the translation himselfOur product is happily used by many thousands of customers around the world, especially in Europe and the USWe provide multiple ways of performing the same task, and provided information about some of them to the customer -- in particular the one that we used successfullyWe do not provide refunds but do provide support during the maintenance period and replacement of defective merchandiseConflicts with ato [redacted] applications and other applications are well know, and even though there may be a conflict, it is not caused by our add-insOur software has been certified by [redacted] as operating well with their operating systems and office product, and the certification is clearly viewed on our product package

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I have emails where [redacted] admits there is a problem with the software working with .docx filesthe standard word file for [redacted] for the last years this company knowingly sold me an inferior product for $after I spoke directly to him and he told me which of his programs to buy for what I needed This is just plain wrong and un-american to not stand behind your product I am not going away as this guy is detriment to people and basic business principals Regards, [redacted]

There is nothing substantive to add to our original rebuttal: Many .docx files can have formatting errorsOur software does not claim to fix or process badly formatted files [redacted] certified that our software is compatible with its valid file formats and othersWe did provide instructions to the customer for successfully processing even badly formatted filesCustomer had to agree online times before purchasing our product to our policy of NO REFUNDSCustomer had to agree before completing installation to our policy of NO REFUNDSIf they did not agree they could return at that point for reimbursement, not after.LEC has operated for years and provided the best translation software available in the world

Mr***’s complaint is without merit.We provided support to him early, and the myriad of problems he had concerned a 3rd party contacting him for other issues! He was not aware at first, that it had nothing to do with our software.He later contacted us with additional issues and we offered to
provide additional support, but also requested that he file a support request as we document so we could do soHe became irritated and refused to do so and then demanded a refund.Our policy which is clearly stated in places before purchase is that all sales are final we do not provide refundsBefore purchasing on our web site he had to agree to that policy or the purchase cannot be completedFurther, during installation we state the policy again and require agreement at that point as well - up to that point he as recourse, not afterOne reason for this is that anyone can use our software for what they need if, and then ask for a refundWe cannot survive by allowing this behavior but we do provide support to all customers to have a successful installation of our software, and we do provide free demos before purchase.Mr*** has purchased our software previously (several years ago), and we had similar unpleasant experiences with him.We have several hundred thousand customers throughout the world, and our software performs as specified and is certified by *** as soIndeed we are licensed to display the *** certification on our software after their thorough evaluation.Sincerely,*** A***, Ph.D.President and CEOLEC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
He admits that their product doesnt work and still refuses to refund for a product that he knowingly sells as defective... which is why he has a zero refund policy... how can the Revdex.com accept that response as an ethical business practice?  I expect a full refund for a product the manufacturer admits doesnt work... after he assured me it would work, which is why I purchased it from him.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I have emails where [redacted] admits there is a problem with the software working with .docx files... the standard word file for [redacted] for the last 10 years...  this company knowingly sold me an inferior product for $299 after I spoke directly to him and he told me which of his programs to buy for what I needed.  This is just plain wrong and un-american to not stand behind your product.  i am not going away as this guy is  detriment to people and basic business principals.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I purchased Mr [redacted] software on 2015-10-05.  After attempting to install the program that morning and having the install fail, I called Mr [redacted] and was instructed to submit a support ticket by clicking on help in his software.  Since the program install failed, that was impossible to do.  So I went to his company web site and submitted a problem issue complaint at 11:08 AM.  After not receiving any response by 5:15 Pm, I went back to his business web site and sent another email to his tech support.  Again, I received no reply.The program being partially installed was making my [redacted] Office programs have errors every time I opened MS Word which I use all day long for my work.  So I ran the uninstall and removed the program entirely.On the morning of 2015-10-07 07:57 AM I went back to Mr [redacted] business web site and sent him an email asking if he had received my previous two emails.  at this point I also made him clearly aware that he either needed to provide the required support to make his program work or provide a complete refund if he could not provide said support to get his program to work.Mr [redacted] replied to this email that he had not received the emails sent to him and once again instructed me to open his software, click on the help and submit a trouble ticket.  Getting thoroughly frustrated with Mr [redacted] and his apparent dodging of handling the problem, At  08:16 & 08:18, I sent Mr [redacted] copies of my previous two emails to his personal email.I followed this up with a phone call to Mr [redacted] at about 8:30.    As soon as I announced who I was Mr [redacted] told me that the only email he had received from me was the email demanding a refund.  He emphatically said he had received no other emails and that his company did not give any refunds for any reason.   He then said that he was preparing to board an airplane and that he had to go.  I manage to keep him on the phone for a minute longer to tell Mr [redacted] that if his company would not or could not provide the support necessary to get his software to install and run properly by the end of the day I would be escalating my efforts to obtain a refund for the software the next day.This is a total record of the email and conversations I have had with Mr. [redacted].  After filing my report with you I filed two other actions.  One with the [redacted] for failed support of the software and one with [redacted] for a refund of the purchase price of the software.As usual with government organizations, I have yet to hear from the [redacted].  [redacted] has reported that they have an investigation underway to resolve my problem and have locked the payment funds so that Mr [redacted] can not take them from his [redacted] account.I noticed on your web site that Language Engineering Company, LEC,  still shows no complaints have been filed against LEC.  You have a complaint made my me and a very negative report made by another of Mr [redacted] abused customers.  Don't you think it is about time for his report to reflect the truth?  The man is a [redacted]!
Regards,
[redacted]

We provided the customer with a translation of the material which he could not translate himself and gave him numerous ways to perform the translation himself. Our product is happily used by many thousands of customers around the world, especially in Europe and the US. We provide multiple ways of...

performing the same task, and provided information about some of them to the customer -- in particular the one that we used successfully. We do not provide refunds but do provide support during the maintenance period and replacement of defective merchandise. Conflicts with add-in to [redacted] applications and other applications are well know, and even though there may be a conflict, it is not caused by our add-ins. Our software has been certified by ** as operating well with their operating systems and office product, and the certification is clearly viewed on our product package.

There is nothing substantive to add to our original rebuttal: 1. Many .docx files can have formatting errors. Our software does not claim to fix or process badly formatted files. [redacted] certified that our software is compatible with its valid file formats and others. We did provide instructions to the customer for successfully processing even badly formatted files.2. Customer had to agree online 3 times before purchasing our product to our policy of NO REFUNDS.3. Customer had to agree before completing installation to our policy of NO REFUNDS. If they did not agree they could return at that point for reimbursement, not after.LEC has operated for 26 years and provided the best translation software available in the world.