Language Studies International (Canada) Inc.

On march 31 2016  weather pro windows and doors signed a contract with mr [redacted] to build three section  bay window size 102 x 53 .when we came back after with our installer to take final and production measurements the customer tried to tell house that we have to build the bay...

window from the floor up resulting in major reconstruction around the window opening as well the height will be much higher  then 53 inch as per contract .we left the customer to decide on his own which way he wants to go as far as deciding the bay window format.mean time 10 days has gone and the customer starting demanding his money back and essentially breaking the contract that was signed between us . we told the customer he has 10 days by law grace period to change his mind .....but it is too late .we told the customer that we can build him the bay window as per contract but he doesn't accepts our point .

Kindly state the number that you want us to remove from our data base and we will remove  it manually for ever .

Complaint: [redacted]
I am rejecting this response because of the following
According to Weather Pro Window my request for refund was after 10 days grace. Thant is not true and I think I need to be time specific in my complaint to disprove this claim It is true the contract was signed on 31 March 2016. On April 4, 2016 at 5 PM, Mr. [redacted], the installer came for measurement and was stopped because his understanding of the job to be done is totally different from  what [redacted] the salesman promised to and on the spot I called and left a message that am cancelling the project and stated the reason because [redacted] didn’t pick up his phone On April 4, 2016 8:15 PM I got a text message from [redacted] that he has quit the job that I should contact office for refund.( I have  the text message as proof.  I wish I can scan [redacted]’s text message and attached but don’t know how to that. Still available it as evidence) Since then the challenge of contacting Weather Pro Weather started.  [redacted] the salesman was the only contact person I met in my house. Can weather Pro window tell Revdex.com how did I know that [redacted] has left the job 3 days he came to my house if not because I am calling to cancel job. Since April 5, I was not able to contact the office through all phones Numbers   provided on the invoice and was forced to visit their Edmonton office and there again I was told that I need to book an appointment on phone. I wasn’t even allowed to book an appointment in the office. Isn’t Very strange? It has to be through phone.  Days later precisely on May 25, I visited the office again and dropped a letter.  The receptionist acknowledged receipt of the letter by signing. Find letter of acknowledgment attached. Weather Pro window never replied my letter. I made 100% payment to Weather pro Window because of the offer I was given and later the weather Pro window is proposing what I could get for other installer for 24 months  payments     I think the honourable thing for Weather Pro to do is to just return my cheque. We can still do business in the future     Thank you all [redacted]
Sincerely,
[redacted]

Our position has not changed regarding the timing and the manner that the customer was  trying to cancel the contract .we have never received a notice of cancelation in writing with in the period required (10 days )as stated in the contract .at this point we would like to owner the contract and install the bay window according to the contract and nothing else .

The reason why the complaint was responded is  because we have settled with the customer and  the file is closed wit satisfactory for both sides

Initial Business Response /* (1000, 5, 2015/08/11) */
kindly provide us your telephone number and we will remove your number from our call list
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As long as my...

number is removed I am satisfied. However supposedly my nber has been removed already SEVERAL times. Remover phone number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/05/18) */
Hello [redacted]
Our office was in touch with you back and forth regarding booking a service date but our installer was not available because he was way.
He just got back from and we did your service on may 17th ,we know that it could...

have been done earlier but we needed to send the proper person to service the door.
It has been brought to my attention that we are to come back and replace a small plastic cover for the bottom swipe on your door .
As soon the part arrives we will contact you once again to book the replacement part service .
We did your service on may 17
Initial Consumer Rebuttal /* (2000, 7, 2016/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)