Langway Toyota of Newport

Mr [redacted] purchased a used [redacted] from us on 9/15/2016; Part of the purchase was to touch up some scratches on the vehicle that our reconditioning team neglected to do fixSo Mr [redacted] took delivery with the scratches not fixed and we scheduled to have him bring it back the next weekAfter dropping off the [redacted] the following week we attempted to fix the scratches with touch up paint and wet sanding, unfortunately Mr [redacted] was still not satisfied with the repairAt this point I offered to have the entire hood repaintedKnowing the process to have this done was much for labor intensive I had my service manager get in touch with him to schedule which he didBecause of our Collision Center busy schedule we couldn’t get him immediately, because I was offering to repaint the entire hood I didn’t think this was going to be a big deal.Mr [redacted] didn’t agreeAfter finding out how dissatisfied he was I had his [redacted] brought that next week to have it repaired [redacted] l SALES MANAGER LANGWAYOF NEWPORT [redacted] , Rhode Isand ***w###-###-#### l c###-###-#### l f#-###-#### l weblangwaytoyotaofnewport.come [redacted] @drivelangway.com l

We are writing this letter in regards to the complaint from *** ***We sold a vehicle to Ms*** on 3/29/and then registered her vehicle for her in Connecticut on 4/4/Due to a mis communication between my sales department and my finance department we did not transfer her plates we
gave her new plates which was our errorWe have since tried to fix this error with the customer and have called her numerous times in regards to thisIn speaking to the Connecticut registry we have had been told the customer needs to go the registry directlyShe needs to return the new plates that we sent her along with the form needed to transfer and then they would transfer her old platesThis is nothing that we can do for her and we have tried talking to the Connecticut DMV in regards to this matter but they had told us this has to be handled with the customer we cannot do it for herWe have tried to fix this situation with the customer but the DMV has stated on numerous occasions this is something she needs to fix

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I have not received any phone calls, nor the car plates, not any documentation for me to fix the situation. If the dealership had sent everything to me I wouldhave taken care of it right away.I have the phone log to verify that no incoming calls have been made. I do NOT have the plates nor the document stated and the CT DMV, office in Old Saybrook, said I could not take care of it.If the dealership sends me everything I need, I am willing to take care of this once and for all.No need for lies. 
Regards,
[redacted]

Mr. [redacted] purchased a used 2013 [redacted] from us on 9/15/2016; Part of the purchase was to touch up some scratches on the vehicle that our reconditioning team neglected to do fix. So Mr. [redacted] took delivery with the scratches not fixed and we scheduled to have him bring it back the next...

week. After dropping off the [redacted] the following week we attempted to fix the scratches with touch up paint and wet sanding, unfortunately Mr. [redacted] was still not satisfied with the repair. At this point I offered to have the entire hood repainted. Knowing the process to have this done was much for labor intensive I had my service manager get in touch with him to schedule which he did. Because of our Collision Center busy schedule we couldn’t get him immediately, because I was offering to repaint the entire hood I didn’t think this was going to be a big deal.Mr. [redacted] didn’t agree. After finding out how dissatisfied he was I had his [redacted] brought that next week to have it repaired. [redacted]  l  SALES MANAGER LANGWAYOF NEWPORT[redacted], Rhode Isand [redacted]w. ###-###-#### l  c. ###-###-####  l  f. ###-###-####  l�...⇄

Hello,We at Langway [redacted] have contacted customer, and have let customer know that we have contacted our District [redacted] representive seeking assistance and resolution with customer’s concern. Reference Complaint # [redacted] Thank you, [redacted]Service ManagerLangway [redacted] of...

Newport(p) [redacted](f) [redacted]