We have gone above and beyond trying to finish this with the tenants who are dragging their feet on the information we need O n December 28th I sent an email stating the following:" [redacted] Please give me all the Doctor bills from your wife's foot and your burn and I will review I need the entire bills so I can see the breakdown of the costs The home sat empty for ahile, hence we didn't now of any of the items you have to deal with and definitely would never want anyone to go through this Remember, we also gave HALF OF THE FIRST MONTHS RENT FREE SO WE COULD WORK OUT THE KINKS SINCE THE HOME WAS EMPTY FOR AHILE AND ALSO GAVE YOU FREE RENT UNTIL THE STOVE WAS REPLACED.We believe it would be best for us to finalize the amount owed to you and you move out of the homeWe will REFUND THE SECURITY DEPOSIT and you can find a more suitable home." NO RESPONSEOn December 30, I sent an email stating the following:"Our goal was not to make your first home together a bad experienceWe work with over clients and rarely have a situation like this In order for you all to move on, we will reimburse you for the total Power Bills you paid (an not deduct for your portion and pay the medical bills for your foot and armPlease send me copies of these bills The power you paid totals $according to the three bills you turned inIn exchange, we will have you come to the office to sign a release fro your Lease Contract and refund your Security Deposit back also We will also then collect the keys to the home at this time so you can move to another property." NO RESPONSE On January 3, I sent an email stating the following: "I have emailed you two times since your last emailHave you received these?"HER RESPONSE:"We have received your emails but are busy......" So I called the husband on January 4th as he is the one I have spoken to over the phone.We are waiting for all of the items I stated above.Thanks, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and while it does not outline all items agreed to, and some of the figures appear to be typos, I will accept the resolutionI'm accepting this under the assumption that all items agreed to in other forms of communication with myself or my husband will upheld [redacted]
Former tenant Mr [redacted] signed a month lease effective 10/30/with a maturity date of 10/31/ On 8/7/15, the ***’s provided notice that they would be terminating their lease effective 9/14/ The reason was that Mr [redacted] would be released from active duty military from FtStewart, GA When a current tenant is released from active duty, this does not constitute grounds for early termination of their lease The ***’s were responsible for the fulfillment of their lease through 10/31/ Mr [redacted] was present for the move out inspection where it was noted that the former tenants would be charged for drip pans ($40), replace kitchen light cover ($50), bedroom door touch up paint ($45) and a rekey fee ($50) The total damages were $ Mr [redacted] signed said move out report on 9/14/ The ***’s paid $security deposit The unit was re-rented on 9/23/at the same rental rate that the former tenants were paying of $per month Thus the ***’s were responsible for rent from 9/1/through 9/22/and their account has been credited the $for prorated rent from their 9/ACH payment of $($rent and $water) The difference between the $owed and the $credit is $ Lanier has agreed to waive pursuit of the $and have noted such in The ***’s file should their complaint be removed / [redacted] Style Definitions */
We disagree as the applicant knew the conditions of the agreement and we processed the application after the reduced rent was agreed to and the move in special was not included We always "hold" applications and the "application fees" until the terms are agreed on
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was aware of the current special and I did ask for a reduce rent for a longer lease, however once I was told that I was able to get the reduced rate I was never told I wouldn't be able to receive the move in special, had I known I wasn't going to get the move in special I would have never gone through the application process and be out $because of it Regards, [redacted]
Former tenant Mr [redacted] signed a month lease effective 10/30/with a maturity date of 10/31/ On 8/7/15, the ***’s provided notice that they would be terminating their lease effective 9/14/ The reason was that Mr [redacted] would be released from active duty military from FtStewart, GA When a current tenant is released from active duty, this does not constitute grounds for early termination of their lease The ***’s were responsible for the fulfillment of their lease through 10/31/ Mr [redacted] was present for the move out inspection where it was noted that the former tenants would be charged for drip pans ($40), replace kitchen light cover ($50), bedroom door touch up paint ($45) and a rekey fee ($50) The total damages were $ Mr [redacted] signed said move out report on 9/14/ The ***’s paid $security deposit The unit was re-rented on 9/23/at the same rental rate that the former tenants were paying of $per month Thus the ***’s were responsible for rent from 9/1/through 9/22/and their account has been credited the $for prorated rent from their 9/ACH payment of $($rent and $water) The difference between the $owed and the $credit is $ Lanier has agreed to waive pursuit of the $and have noted such in The ***’s file should their complaint be removed
Refrigerator has been repaired and work order is completed submission to the Revdex.com was during the time of repair Tenant needs to retract statement from Revdex.com immediately we have called tenant numerous times and also emailed and said tenant will not return phone calls/emails
To Whom it May Concern, At the time of submission, the applicant was aware of the Current Rent rate being advertised for the property Applicant applied for property with a "request" for a reduced rent for a longer leaseProperty Management contacted the Owner to discuss a possibility of a reduced rent with a longer lease Owner agreed to a reduced rent in exchange for no First Month Free with a longer lease Thank you, Lanier Realty, Inc Management
We have gone above and beyond trying to finish this with the tenants who are dragging their feet on the information we need O n December 28th I sent an email stating the following:" [redacted] Please give me all the Doctor bills from your wife's foot and your burn and I will review I need the entire bills so I can see the breakdown of the costs The home sat empty for ahile, hence we didn't now of any of the items you have to deal with and definitely would never want anyone to go through this Remember, we also gave HALF OF THE FIRST MONTHS RENT FREE SO WE COULD WORK OUT THE KINKS SINCE THE HOME WAS EMPTY FOR AHILE AND ALSO GAVE YOU FREE RENT UNTIL THE STOVE WAS REPLACED.We believe it would be best for us to finalize the amount owed to you and you move out of the homeWe will REFUND THE SECURITY DEPOSIT and you can find a more suitable home." NO RESPONSEOn December 30, I sent an email stating the following:"Our goal was not to make your first home together a bad experienceWe work with over clients and rarely have a situation like this In order for you all to move on, we will reimburse you for the total Power Bills you paid (an not deduct for your portion and pay the medical bills for your foot and armPlease send me copies of these bills The power you paid totals $according to the three bills you turned inIn exchange, we will have you come to the office to sign a release fro your Lease Contract and refund your Security Deposit back also We will also then collect the keys to the home at this time so you can move to another property." NO RESPONSE On January 3, I sent an email stating the following: "I have emailed you two times since your last emailHave you received these?"HER RESPONSE:"We have received your emails but are busy......" So I called the husband on January 4th as he is the one I have spoken to over the phone.We are waiting for all of the items I stated above.Thanks, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and while it does not outline all items agreed to, and some of the figures appear to be typos, I will accept the resolutionI'm accepting this under the assumption that all items agreed to in other forms of communication with myself or my husband will upheld [redacted]
Former tenant Mr [redacted] signed a month lease effective 10/30/with a maturity date of 10/31/ On 8/7/15, the ***’s provided notice that they would be terminating their lease effective 9/14/ The reason was that Mr [redacted] would be released from active duty military from FtStewart, GA When a current tenant is released from active duty, this does not constitute grounds for early termination of their lease The ***’s were responsible for the fulfillment of their lease through 10/31/ Mr [redacted] was present for the move out inspection where it was noted that the former tenants would be charged for drip pans ($40), replace kitchen light cover ($50), bedroom door touch up paint ($45) and a rekey fee ($50) The total damages were $ Mr [redacted] signed said move out report on 9/14/ The ***’s paid $security deposit The unit was re-rented on 9/23/at the same rental rate that the former tenants were paying of $per month Thus the ***’s were responsible for rent from 9/1/through 9/22/and their account has been credited the $for prorated rent from their 9/ACH payment of $($rent and $water) The difference between the $owed and the $credit is $ Lanier has agreed to waive pursuit of the $and have noted such in The ***’s file should their complaint be removed / [redacted] Style Definitions */
We disagree as the applicant knew the conditions of the agreement and we processed the application after the reduced rent was agreed to and the move in special was not included We always "hold" applications and the "application fees" until the terms are agreed on
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was aware of the current special and I did ask for a reduce rent for a longer lease, however once I was told that I was able to get the reduced rate I was never told I wouldn't be able to receive the move in special, had I known I wasn't going to get the move in special I would have never gone through the application process and be out $because of it Regards, [redacted]
Former tenant Mr [redacted] signed a month lease effective 10/30/with a maturity date of 10/31/ On 8/7/15, the ***’s provided notice that they would be terminating their lease effective 9/14/ The reason was that Mr [redacted] would be released from active duty military from FtStewart, GA When a current tenant is released from active duty, this does not constitute grounds for early termination of their lease The ***’s were responsible for the fulfillment of their lease through 10/31/ Mr [redacted] was present for the move out inspection where it was noted that the former tenants would be charged for drip pans ($40), replace kitchen light cover ($50), bedroom door touch up paint ($45) and a rekey fee ($50) The total damages were $ Mr [redacted] signed said move out report on 9/14/ The ***’s paid $security deposit The unit was re-rented on 9/23/at the same rental rate that the former tenants were paying of $per month Thus the ***’s were responsible for rent from 9/1/through 9/22/and their account has been credited the $for prorated rent from their 9/ACH payment of $($rent and $water) The difference between the $owed and the $credit is $ Lanier has agreed to waive pursuit of the $and have noted such in The ***’s file should their complaint be removed
Refrigerator has been repaired and work order is completed submission to the Revdex.com was during the time of repair Tenant needs to retract statement from Revdex.com immediately we have called tenant numerous times and also emailed and said tenant will not return phone calls/emails
To Whom it May Concern, At the time of submission, the applicant was aware of the Current Rent rate being advertised for the property Applicant applied for property with a "request" for a reduced rent for a longer leaseProperty Management contacted the Owner to discuss a possibility of a reduced rent with a longer lease Owner agreed to a reduced rent in exchange for no First Month Free with a longer lease Thank you, Lanier Realty, Inc Management