Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business claims part of the bullet proofing process was to install a new Oil Cooler prior to us purchasing the truck We had to pay to install a new Oil Cooler shortly after purchasing the truck which is evidence that an Oil Cooler was not installed prior to purchase This supports our claim of advertising The dealer has not offered to reimburse us for the repairs for these items that the truck was advertised as already having Regards, *** [redacted]
I stand by my previous statements and the warranty that we included in his purchase dose not cover any of the repairs he has in his complainthe had inspected the truck before he purchased it and found no problems and was happy with the truck when he left our lotnor did we authorize him to take it to any other facility for repairs .in fact we told him to bring the truck back and we would have it inspected and have any repairs needed to be done at our shopand make it right at our expense
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you for allowing me to submit a rebuttalI disagree with Lanigan’s Auto Sales response because the timeline is off and statements made are inaccurateThe salesman [redacted] and I did not speak when I got home after purchasing truck on Saturday 1/as he statedWe did not speak until Wednesday 1/because I called him to find out details about the warranty and let him know of the issues on the truckI did not drive the truck for several days as he also statedI parked the truck Saturday night and it sat in driveway for remainder of the weekendMonday morning I noticed the leak under the vehicleI made an appointment for Tuesday 1/with a reputable repair shop that specializes in Dodge trucks, not a “friend’s garage”I received a call from Enterprise Engine on Wednesday 1/about the extensive work that needed doneI immediately contacted [redacted] to find out details of the warranty and inform him of the issues with the newly purchased truckHe told me it is a “basic warranty” and only covers engine and transmission and would not cover the repairs needed for the vehicleHe told me because I lived far away to move forward with repairs and “Lanigan’s Auto Sales would make it right”I returned phone call to Enterprise Engine and gave the approval to repair truckThere was no offer to bring vehicle miles back to Lanigan’s dealership for repairsWhen I faxed [redacted] a copy of the bill on Saturday 1/and he saw the price for total repairs, he then stated I should’ve brought vehicle back to them because they can get repairs at a cheaper labor rateAt this time, he disputed that the vehicle needed those repairs but, he said he would talk to the owner and see how they could helpThere were many phone calls and text messages to [redacted] over the next few weeks to discuss a resolution about the repairsI kept getting the response of, he was “waiting on an answer from the owner”On February 9th, I received a text message from [redacted] and it stated, “At this point he is not going to participate”Within the last month since I filed a claim with Revdex.com on 2/9/17, this vehicle purchased from Lanigan’s Auto Sales has broken down TWICEI have attached a receipt for an alternator that was needed and also a picture showing the latest issue with truckThe picture is of a metal coolant line next to engine block that goes from radiator into the heater coreIt ruptured because weak from rust and left me stranded on I-turnpike in West VirginiaThe truck is currently back at Enterprise Engine waiting on parts for repairAs you can see, this is not an “immaculate, rust free truck” as stated from the beginning by [redacted] I regret purchasing this vehicle and giving my business to Lanigan’s Auto Sales.Regards, [redacted]
AFTER RECEIVING A CALL FROM THE Revdex.com I RESEARCHED THIS DEAL WE SOLD THIS TRUCK TO *** *** AS IS AND GIVE HIM A MONTH MILE POWERTRAIN WARRANTY AT NO CHARGE HE LIVED FAR AWAY SO I ASKED HIM TO CALL ME TO LET ME KNOW WHEN HE ARRIVED HOME OK AND LATER THAT
DAY HE DID SAID ALL WAS GOOD NO PROBLEMS WE HAD THIS TRUCK ON OUR LOT FOR WEEKS IN THE SAME SPOT AND IT HAD NO LEAKS WE HAVE OUR VEHICLES CHECKED AT OUR SERVICE CENTER AND ALL SYSTEMS WERE CHECKED AND PASSED SOME DAYS LATER HE CALLED SAID THAT HE HAD A LEAK IN HIS DRIVEWAY I EXPLAINED TO HIM I WOULD BE HAPPY TO MAKE IT RIGHT , AND FOR HIM TO BRING THE TRUCK BACK TO US AND WE WOULD HAVE THE PROBLEM CORRECTED HE DECLINED AND I TOLD HIM THAT WE HAVE OUR SERVICE CENTER THAT WE DEAL WITH TO INSPECT AND FIX ANY PROBLEM, AND HE WANTED TO TAKE THE TRUCK TO HIS FRIENDS GARAGEHE CALLED AND TOLD ME THE TRUCK NEEDED A NEW POWER STEERING PUMP AND BALL JOINTS AND I EXPLAINED AGAIN THAT HE NEEDED TO BRING THE TRUCK TO ME SO WE COULD TAKE CARE OF THE PROBLEM AT OUR SERVICE CENTER AND HE DECLINED I THEN TOLD HIM WE DO NOT PAY REPAIRS AT OTHER GARAGES AND I WOULD ASK THE OWNER ABOUT HIS ISSUE AND RETURNED HIS CALL,I DID CALL HIM BACK WITH THE SAME INFO HE NEEDED TO BRING THE TRUCK TO ME FOR US TO CORRECT HIS ISSUES HE CHOSE TO DO HIS REPAIRS AT HIS FRIENDS GARAGE THUS DENYING US THE OPPORTUNITY TO INSPECT THE VEHICLE FOR THE PROBLEMS HE HAS ALLEDGED AND TO MAKE THE MAKE THE REPAIRS NEEDED AND AT THIS POINT, WITH OUT THE OPPORTUNITY TO HAVE THE TRUCK INSPECTED WE ARE DECLINING ANY PAYMENT TO THE CUSTOMER
TO RESPOND TO THE COMPLAINT FROM MRS***. 1> WE ADVERTISE THIS TRUCK AS HAVING A BULLET PROOFED ENGINEWE ORDERED AND HAD ALL THE ITEMS NEEDED TO BULLET PROOF THIS ENGINE FROM *** *** I SPOKE WITH COLLIN FROM
*** *** AND HE ASSURED ME HE SELLS HUNDREDS OF THESE KITS A YEAR AND THIS IS WHAT IT TAKES TO BULLET PROOF THIS ENGINE NOTHING MORE NOTHING LESS. 2> THE CUSTOMER HAD A BRAKE ISSUE AND WE PUT NEW BRAKES ON THERE TRUCK AT NO CHARGE AS IT WAS ADVERTISED. WE HAVE BEEN SELLING CARS HERE FOR OVER YEARS AND VALUE OUR CUSTOMERS. ALL OF OUR VEHICLES AR SOLD AS IS AND WE FEEL LIKE WE HAVE SATISFIED OUR OBLIGATION ON THIS TRUCK . LANIGAN AUTO SALES *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lanigan’s is unwilling to reimburse us for any of the repair costs we incurred due to the advertising
Regards,
*** ***
IN SUMMARY WE HAVE SATISFIED ALL PARTS OF OUR AGREEMENT TO OUR CUSTOMERWE DID INSTALL NEW BRAKE PADS AND WE ALSO BOUGHT AND HAD INSTALLED ALL REQUIRED PARTS FROM *** *** INCLUDING THE OIL COOLER TO BULLET PROOF THIS TRUCK AND FEEL WE HAVE MET OUR OBLIGATION IN FULL WE SOLD THIS TRUCK AS IS AND HELPED EVEN AFTER THE SALE AND WE VALUE OUR CUSTOMER AND HAVE FOR OVER YRS AND IT THIS POINT WE WILL NOT BE ISSUNING ANY REFUNDWE THANK YOU FOR YOUR ATTENTION LANIGAN AUTO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you for allowing me to submit a rebuttal. I disagree with Lanigan’s Auto Sales response because the timeline is off and statements made are inaccurate. The salesman [redacted] and I did not speak when I got home after purchasing truck on Saturday 1/14 as he stated. We did not speak until Wednesday 1/18 because I called him to find out details about the warranty and let him know of the issues on the truck. I did not drive the truck for several days as he also stated. I parked the truck Saturday night and it sat in driveway for remainder of the weekend. Monday morning I noticed the leak under the vehicle. I made an appointment for Tuesday 1/17 with a reputable repair shop that specializes in Dodge trucks, not a “friend’s garage”. I received a call from Enterprise Engine on Wednesday 1/18 about the extensive work that needed done. I immediately contacted [redacted] to find out details of the warranty and inform him of the issues with the newly purchased truck. He told me it is a “basic warranty” and only covers engine and transmission and would not cover the repairs needed for the vehicle. He told me because I lived far away to move forward with repairs and “Lanigan’s Auto Sales would make it right”. I returned phone call to Enterprise Engine and gave the approval to repair truck. There was no offer to bring vehicle 126 miles back to Lanigan’s dealership for repairs. When I faxed [redacted] a copy of the bill on Saturday 1/21 and he saw the price for total repairs, he then stated I should’ve brought vehicle back to them because they can get repairs at a cheaper labor rate. At this time, he disputed that the vehicle needed those repairs but, he said he would talk to the owner and see how they could help. There were many phone calls and text messages to [redacted] over the next few weeks to discuss a resolution about the repairs. I kept getting the response of, he was “waiting on an answer from the owner”. On February 9th, I received a text message from [redacted] and it stated, “At this point he is not going to participate”. Within the last month since I filed a claim with Revdex.com on 2/9/17, this vehicle purchased from Lanigan’s Auto Sales has broken down TWICE. I have attached a receipt for an alternator that was needed and also a picture showing the latest issue with truck. The picture is of a metal coolant line next to engine block that goes from radiator into the heater core. It ruptured because weak from rust and left me stranded on I-77 turnpike in West Virginia. The truck is currently back at Enterprise Engine waiting on parts for repair. As you can see, this is not an “immaculate, rust free truck” as stated from the beginning by [redacted]. . I regret purchasing this vehicle and giving my business to Lanigan’s Auto Sales.Regards,
[redacted]
I stand by my previous statements and the warranty that we included in his purchase dose not cover any of the repairs he has in his complaint. he had inspected the truck before he purchased it and found no problems and was happy with the truck when he left our lot. nor did we authorize him to take it to any other facility for repairs .in fact we told him to bring the truck back and we would have it inspected and have any repairs needed to be done at our shop. and make it right at our expense.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business claims part of the bullet proofing process was to install a new Oil Cooler prior to us purchasing the truck. We had to pay to install a new Oil Cooler shortly after purchasing the truck which is evidence that an Oil Cooler was not installed prior to purchase. This supports our claim of false advertising. The dealer has not offered to reimburse us for the repairs for these items that the truck was advertised as already having.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business claims part of the bullet proofing process was to install a new Oil Cooler prior to us purchasing the truck We had to pay to install a new Oil Cooler shortly after purchasing the truck which is evidence that an Oil Cooler was not installed prior to purchase This supports our claim of advertising The dealer has not offered to reimburse us for the repairs for these items that the truck was advertised as already having Regards, *** [redacted]
I stand by my previous statements and the warranty that we included in his purchase dose not cover any of the repairs he has in his complainthe had inspected the truck before he purchased it and found no problems and was happy with the truck when he left our lotnor did we authorize him to take it to any other facility for repairs .in fact we told him to bring the truck back and we would have it inspected and have any repairs needed to be done at our shopand make it right at our expense
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you for allowing me to submit a rebuttalI disagree with Lanigan’s Auto Sales response because the timeline is off and statements made are inaccurateThe salesman [redacted] and I did not speak when I got home after purchasing truck on Saturday 1/as he statedWe did not speak until Wednesday 1/because I called him to find out details about the warranty and let him know of the issues on the truckI did not drive the truck for several days as he also statedI parked the truck Saturday night and it sat in driveway for remainder of the weekendMonday morning I noticed the leak under the vehicleI made an appointment for Tuesday 1/with a reputable repair shop that specializes in Dodge trucks, not a “friend’s garage”I received a call from Enterprise Engine on Wednesday 1/about the extensive work that needed doneI immediately contacted [redacted] to find out details of the warranty and inform him of the issues with the newly purchased truckHe told me it is a “basic warranty” and only covers engine and transmission and would not cover the repairs needed for the vehicleHe told me because I lived far away to move forward with repairs and “Lanigan’s Auto Sales would make it right”I returned phone call to Enterprise Engine and gave the approval to repair truckThere was no offer to bring vehicle miles back to Lanigan’s dealership for repairsWhen I faxed [redacted] a copy of the bill on Saturday 1/and he saw the price for total repairs, he then stated I should’ve brought vehicle back to them because they can get repairs at a cheaper labor rateAt this time, he disputed that the vehicle needed those repairs but, he said he would talk to the owner and see how they could helpThere were many phone calls and text messages to [redacted] over the next few weeks to discuss a resolution about the repairsI kept getting the response of, he was “waiting on an answer from the owner”On February 9th, I received a text message from [redacted] and it stated, “At this point he is not going to participate”Within the last month since I filed a claim with Revdex.com on 2/9/17, this vehicle purchased from Lanigan’s Auto Sales has broken down TWICEI have attached a receipt for an alternator that was needed and also a picture showing the latest issue with truckThe picture is of a metal coolant line next to engine block that goes from radiator into the heater coreIt ruptured because weak from rust and left me stranded on I-turnpike in West VirginiaThe truck is currently back at Enterprise Engine waiting on parts for repairAs you can see, this is not an “immaculate, rust free truck” as stated from the beginning by [redacted] I regret purchasing this vehicle and giving my business to Lanigan’s Auto Sales.Regards, [redacted]
AFTER RECEIVING A CALL FROM THE Revdex.com I RESEARCHED THIS DEAL WE SOLD THIS TRUCK TO *** *** AS IS AND GIVE HIM A MONTH MILE POWERTRAIN WARRANTY AT NO CHARGE HE LIVED FAR AWAY SO I ASKED HIM TO CALL ME TO LET ME KNOW WHEN HE ARRIVED HOME OK AND LATER THAT
DAY HE DID SAID ALL WAS GOOD NO PROBLEMS WE HAD THIS TRUCK ON OUR LOT FOR WEEKS IN THE SAME SPOT AND IT HAD NO LEAKS WE HAVE OUR VEHICLES CHECKED AT OUR SERVICE CENTER AND ALL SYSTEMS WERE CHECKED AND PASSED SOME DAYS LATER HE CALLED SAID THAT HE HAD A LEAK IN HIS DRIVEWAY I EXPLAINED TO HIM I WOULD BE HAPPY TO MAKE IT RIGHT , AND FOR HIM TO BRING THE TRUCK BACK TO US AND WE WOULD HAVE THE PROBLEM CORRECTED HE DECLINED AND I TOLD HIM THAT WE HAVE OUR SERVICE CENTER THAT WE DEAL WITH TO INSPECT AND FIX ANY PROBLEM, AND HE WANTED TO TAKE THE TRUCK TO HIS FRIENDS GARAGEHE CALLED AND TOLD ME THE TRUCK NEEDED A NEW POWER STEERING PUMP AND BALL JOINTS AND I EXPLAINED AGAIN THAT HE NEEDED TO BRING THE TRUCK TO ME SO WE COULD TAKE CARE OF THE PROBLEM AT OUR SERVICE CENTER AND HE DECLINED I THEN TOLD HIM WE DO NOT PAY REPAIRS AT OTHER GARAGES AND I WOULD ASK THE OWNER ABOUT HIS ISSUE AND RETURNED HIS CALL,I DID CALL HIM BACK WITH THE SAME INFO HE NEEDED TO BRING THE TRUCK TO ME FOR US TO CORRECT HIS ISSUES HE CHOSE TO DO HIS REPAIRS AT HIS FRIENDS GARAGE THUS DENYING US THE OPPORTUNITY TO INSPECT THE VEHICLE FOR THE PROBLEMS HE HAS ALLEDGED AND TO MAKE THE MAKE THE REPAIRS NEEDED AND AT THIS POINT, WITH OUT THE OPPORTUNITY TO HAVE THE TRUCK INSPECTED WE ARE DECLINING ANY PAYMENT TO THE CUSTOMER
TO RESPOND TO THE COMPLAINT FROM MRS***. 1> WE ADVERTISE THIS TRUCK AS HAVING A BULLET PROOFED ENGINEWE ORDERED AND HAD ALL THE ITEMS NEEDED TO BULLET PROOF THIS ENGINE FROM *** *** I SPOKE WITH COLLIN FROM
*** *** AND HE ASSURED ME HE SELLS HUNDREDS OF THESE KITS A YEAR AND THIS IS WHAT IT TAKES TO BULLET PROOF THIS ENGINE NOTHING MORE NOTHING LESS. 2> THE CUSTOMER HAD A BRAKE ISSUE AND WE PUT NEW BRAKES ON THERE TRUCK AT NO CHARGE AS IT WAS ADVERTISED. WE HAVE BEEN SELLING CARS HERE FOR OVER YEARS AND VALUE OUR CUSTOMERS. ALL OF OUR VEHICLES AR SOLD AS IS AND WE FEEL LIKE WE HAVE SATISFIED OUR OBLIGATION ON THIS TRUCK . LANIGAN AUTO SALES *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lanigan’s is unwilling to reimburse us for any of the repair costs we incurred due to the advertising
Regards,
*** ***
IN SUMMARY WE HAVE SATISFIED ALL PARTS OF OUR AGREEMENT TO OUR CUSTOMERWE DID INSTALL NEW BRAKE PADS AND WE ALSO BOUGHT AND HAD INSTALLED ALL REQUIRED PARTS FROM *** *** INCLUDING THE OIL COOLER TO BULLET PROOF THIS TRUCK AND FEEL WE HAVE MET OUR OBLIGATION IN FULL WE SOLD THIS TRUCK AS IS AND HELPED EVEN AFTER THE SALE AND WE VALUE OUR CUSTOMER AND HAVE FOR OVER YRS AND IT THIS POINT WE WILL NOT BE ISSUNING ANY REFUNDWE THANK YOU FOR YOUR ATTENTION LANIGAN AUTO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you for allowing me to submit a rebuttal. I disagree with Lanigan’s Auto Sales response because the timeline is off and statements made are inaccurate. The salesman [redacted] and I did not speak when I got home after purchasing truck on Saturday 1/14 as he stated. We did not speak until Wednesday 1/18 because I called him to find out details about the warranty and let him know of the issues on the truck. I did not drive the truck for several days as he also stated. I parked the truck Saturday night and it sat in driveway for remainder of the weekend. Monday morning I noticed the leak under the vehicle. I made an appointment for Tuesday 1/17 with a reputable repair shop that specializes in Dodge trucks, not a “friend’s garage”. I received a call from Enterprise Engine on Wednesday 1/18 about the extensive work that needed done. I immediately contacted [redacted] to find out details of the warranty and inform him of the issues with the newly purchased truck. He told me it is a “basic warranty” and only covers engine and transmission and would not cover the repairs needed for the vehicle. He told me because I lived far away to move forward with repairs and “Lanigan’s Auto Sales would make it right”. I returned phone call to Enterprise Engine and gave the approval to repair truck. There was no offer to bring vehicle 126 miles back to Lanigan’s dealership for repairs. When I faxed [redacted] a copy of the bill on Saturday 1/21 and he saw the price for total repairs, he then stated I should’ve brought vehicle back to them because they can get repairs at a cheaper labor rate. At this time, he disputed that the vehicle needed those repairs but, he said he would talk to the owner and see how they could help. There were many phone calls and text messages to [redacted] over the next few weeks to discuss a resolution about the repairs. I kept getting the response of, he was “waiting on an answer from the owner”. On February 9th, I received a text message from [redacted] and it stated, “At this point he is not going to participate”. Within the last month since I filed a claim with Revdex.com on 2/9/17, this vehicle purchased from Lanigan’s Auto Sales has broken down TWICE. I have attached a receipt for an alternator that was needed and also a picture showing the latest issue with truck. The picture is of a metal coolant line next to engine block that goes from radiator into the heater core. It ruptured because weak from rust and left me stranded on I-77 turnpike in West Virginia. The truck is currently back at Enterprise Engine waiting on parts for repair. As you can see, this is not an “immaculate, rust free truck” as stated from the beginning by [redacted]. . I regret purchasing this vehicle and giving my business to Lanigan’s Auto Sales.Regards,
[redacted]
I stand by my previous statements and the warranty that we included in his purchase dose not cover any of the repairs he has in his complaint. he had inspected the truck before he purchased it and found no problems and was happy with the truck when he left our lot. nor did we authorize him to take it to any other facility for repairs .in fact we told him to bring the truck back and we would have it inspected and have any repairs needed to be done at our shop. and make it right at our expense.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business claims part of the bullet proofing process was to install a new Oil Cooler prior to us purchasing the truck. We had to pay to install a new Oil Cooler shortly after purchasing the truck which is evidence that an Oil Cooler was not installed prior to purchase. This supports our claim of false advertising. The dealer has not offered to reimburse us for the repairs for these items that the truck was advertised as already having.
Regards,
[redacted]