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Lannan Chevrolet of Lowell, Inc.

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Lannan Chevrolet of Lowell, Inc. Reviews (1)

Mr. [redacted]I apologize for your frustration.  It is very important to us to clearly communicate with our customers at all times during the service process, but delivering bad news is not something we enjoy doing.  You dropped your car off with us unable to operate the top without major...

manual manipulation.  You requested us to follow specific ** initiatives to attempt to correct the problems that existed.    The mechanical operation of your convertible top is complex and involves many different parts.  While diagnosing your vehicle’s condition, we discovered that ** had established protocol for making adjustments to the operation of the top and that there were top components that were clearly damaged.  As we went through the process of completing those repairs and adjustments, it became clearer that the top had been previously worked on and additional damage existed.  At that time we felt it important that you speak directly with the Technician working on your car sothat he could review the work completed, the potential depth of the problem and the additional expense involved.  At the time that the initial repairs were completed, the operation of your top was significantly better and you declined additional diagnosis and repairs for financial reasons.    I understand that you purchased your vehicle from a used car dealer and were unaware of the depth of the issues with your convertible top at that time.  It is our job to provide an honest assessment of vehicle conditions, and in this case, those conditions were not favorable.We did complete all repairs and adjustments as requested and quickly kept you abreast of new developments as they were discovered.  There was no way to identify the depth of theproblems with your top until the work we performed was completed.Please contact me directly if you would like to discuss the situation further. Sincerely,[redacted]General ManagerLannan Chevrolet of Lowell

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Address: 831 Rogers St, Lowell, Massachusetts, United States, 01852-4337

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www.chevroletoflowell.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Lannan Chevrolet of Lowell, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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