Dear Ms [redacted] I have read the complaint you are referring to in your letter of July 23, and make this short responsive statement Mr [redacted] in my opinion is a whiner and complainer and is only attempting to recover the money he paid me for my servicesHe accuses me of damages, slowness and of being incompetent; and of causing more time in the assembly of the furniture to occur, resulting in him having to help me in order to avoid more costs for my time Noteworthy, is the fact that upon my arrival to his home that day, there were four or five large furniture cardboard boxes in his house, but he fails to declare to you that the contents of those boxes of un-assembled furniture and the screws, nuts, bolts etc..had been removed and strewn about several rooms of his house [redacted] ’s describes in his complaint of his assembly of some of the furniture but intentionally fails to describe that such assemblies were actually well underway before I even arrived at his home [redacted] also fails to state that his assembly of furniture was accompanied by the aid of his two (under yrs of age) children [redacted] , further fails to inform you that he had conversed with Thumbtack (the lead generator) that he had acquired several estimates from other assemblers before engaging with me, thus he had become aware that many more hours were going to be necessary but chose me because my costs per hour was going to be less at $and hour where others charged $or more per hour [redacted] hired me to do the work, but to minimize his anticipated costs- attempted to do some of the work himself in order to reduce the time and costsHis removal of the contents of these boxes actually added time and costs as I had to investigate and coordinate which part went with which cabinet and so forth The end result of this matter is the cabinets were assembled, the doors opened and closed and at that conclusion [redacted] , who had been in the house the whole time, and watched over me at times was very pleased and wanted me to return the following week for other furniture assemblyIt was only after my bill of $had been paid did he complain to ThumbtackNot once, did he call, or email me describing his unhappiness or error in my assemblyNor, did he ask me to repair or ask for a discount or other explanations Instead, and notwithstanding the facts that he is using the furniture he claims that has no value from my time and effort in its assembly, he seeks a full refund He engaged me to assemble furniture on an hourly basis, and the furniture assembled was done under that parameter, he raised no objection then, but does so nowHis less than honorable actions seem almost borderline on slander, and extortion as he uses the Revdex.com and Thumbtack to cajole me into my giving him a FULL refund To all the readers of this letter, especially those men or women who are members of Thumbtack or are considering joining be aware, that when a complaint by a customer is served against you to Thumbtack that complaint, even unfounded, is posted on your profile without Due ProcessThis means all the good work you may have done with others in the past is clouded with doubt and uncertaintyAnd any lead supplied by Thumbtack in which you respond too, in which you have paid for, will enable that potential customer to see your profile and the un-founded accusational complaintIn my opinion such potential customer most likely will not respond to your quote, a quote you have paid for and wasted The methodology set up by Thumbtack seems designed to illustrate to the consumer their willingness to be a taskmaster against their representatives in order to show the potential consumer their willingness to serve and protect that customer regardless if the complaint is justified or notIn short, we have become expendable At years of age, I have resigned from Thumbtack, I don’t need this aggravation and have instructed Thumbtack not to contact me, but still they do it’s almost harassment nowI ask that Thumbtack who is no longer representing my interest remove all evidence of my association with that firmThat Thumbtack lacks my authority to describe to anyone my name both personal and professional from this day forward, that I have a right to privacyI am of mind to file a complaint with the Revdex.com against Thumbtack for their presentation of [redacted] s complaint to the public without affirmation of proof of my wrong-doing by a court of law or admission If any young man were to ask for my opinion concerning Thumbtack I would suggest that they not do business with Thumbtack until Thumbtack alters their business practices in dealing with customer complaints As far as [redacted] is concerned he is fully entitled under the laws of our society to take this $matter to small claims court just as I am entitled to then move it to the more aggressive and expensive, lawyer aided and directed case of District Court Respectfully Submitted, Lance B***
Via Thumbtack, he sent me a quote: hrs/ hr x 4-hrs(=$140-185) to assemble pieces of furniture
Lance was so slow taking full advantage of his hourly charge system that I needed to help him
Results:
L-shaped desk: Lance assembled 100%
File Cabinet: I assembled 100%
Hutch: I assembled 90%; the only thing Lance did was to put the flip door
Bookshelf: I assembled 90%, the only thing Lance did was to nail the back plate
He caused multiple damages to the desk
He also left many crucial parts unused
He charged me hours at rate of $35.00.
It is apparent that Lance is an incompetent handyman, who can not pay attention to the details
Complaint: ***
I am rejecting this response because: none of what he says meakes sense to me. He is just showing off his knowledge by saying "*** *** must suffer from Obsessive Compulsive Disorder (OLD) a mental disorder where people feel the need to check things out." Correctly, OCD is defined as "a pattern of unreasonable thoughts and fears (obsessions) that lead you to do repetitive behaviors (compulsions)These obsessions and compulsions interfere with daily activities and cause significant distress." With Lance's definition, all pilots and doctors should have OCD, which is apparently not trueAlso, he got the acronym wrong, it is not OLD, it is OCD Most assembly manuals including the one for the L-desk starts with parts list, encouraging assembler to check the contents of the boxLance neglected this, and he now says I have OCD because I always check the contents!?
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: He is in a word a pathological liarHe cannot deny the following two facts since I have documented evidence showing these:1) He gave me a quote for hrs/ hr x 4-hrs(=$140-185) to assemble pieces of furniture, and2) He charged me hours at rate of $($446)These two facts alone are enough to cause dissatisfaction to most clientsIn order to justify himself, he claims that he was slow because I helped him, and parts are scattered across several roomsThis is totally nonsenseI unboxed an L-desk in one room, and another furniture piece in another room so that parts of different furniture do not get mixed upWhen you have multiple rooms, who would randomly scatter multiple parts belonging to different furniture pieces across the rooms?Also, Lance says, I attempted to do some of the work himself in order to reduce the time and costsThis is trueHere is what happened: L-shaped desk: Lance assembled 100% File Cabinet: I assembled 100% Hutch: I assembled 90%; the only thing Lance did was to put the flip door Bookshelf: I assembled 90%, the only thing Lance did was to nail the back plateHow likely that it took more than twice as long to assemble fewer furniture pieces because someone helped him? Identifying and counting all parts and comparing with the parts list BEFORE assembling is crucial in furniture assemblyThat's what I have been doing whenever I assembled furnitureThat's why the instant I found unused parts, I figured he was a poor handyman.Thumbtack has Dispute Resolution Center, where a complainant and "pro" can exchange wordsThis is very useful since everything he wrote is recorded, and I can see inconsistencies in his positionHe keeps changes storiesLance initially said manufacturer included extra parts to accommodate other models (theory 1-a)He says, “I stated that the instruction manual was applicable to more than one type of cabinet and that additional screws were included in his merchandise to accommodate other cabinets too.” When I uploaded the Assembly Instruction manual showing that included parts are intended only for one model on Thumbtack resolution center, Lance changes his theory slightly saying manufacturer include extra so that customers will not return merchandise because of a missing part (theory 1-b)He says “its not uncommon for manufacturers to include extra pieces to insure that all the necessary screws etc,are adequate for product assemblyThey do this to prevent a customer from returning merchandise because a screw is missing.”When I wrote, “I just spoke with a representative of Bush, the manufactuer of the L desk (phone 1-800-950-4782)She says, ‘we never put extra parts,’” then Lance changes his theory once again saying some parts may belong to the pieces I assembled (theory 2)He wrote, “Moreover, you assembled some of these furniture pieces without discussing your doing so with me, thus some of the small pieces left over may actually belong to the assemblies you engaged in.” Before I assemble something, I always count all the parts to make sure I have everythingIf I end up assembling something leaving some parts, I will go back on the instructions looking for missed steps.Apparently, Lance does not do thisWhen confronted with unused parts, he keeps coming up with his own theories which keeps changing pointing his finger to the manufacture and then to me, but never to himself. Washington State Dept of Labor & Industries website shows his license (***) is expired12/9/So he is unlicensed, and most likely unbonded and uninsured.
Sincerely,
*** ***
Dear Ms*** I have read the complaint you are referring to in your letter of July 23, and make this short responsive statement Mr*** *** in my opinion is a whiner and complainer and is only attempting to recover the money he paid me for my servicesHe accuses me of
damages, slowness and of being incompetent; and of causing more time in the assembly of the furniture to occur, resulting in him having to help me in order to avoid more costs for my time Noteworthy, is the fact that upon my arrival to his home that day, there were four or five large furniture cardboard boxes in his house, but he fails to declare to you that the contents of those boxes of un-assembled furniture and the screws, nuts, bolts etc..had been removed and strewn about several rooms of his house ***’s describes in his complaint of his assembly of some of the furniture but intentionally fails to describe that such assemblies were actually well underway before I even arrived at his home *** also fails to state that his assembly of furniture was accompanied by the aid of his two (under yrs of age) children ***, further fails to inform you that he had conversed with Thumbtack (the lead generator) that he had acquired several estimates from other assemblers before engaging with me, thus he had become aware that many more hours were going to be necessary but chose me because my costs per hour was going to be less at $and hour where others charged $or more per hour *** hired me to do the work, but to minimize his anticipated costs- attempted to do some of the work himself in order to reduce the time and costsHis removal of the contents of these boxes actually added time and costs as I had to investigate and coordinate which part went with which cabinet and so forth The end result of this matter is the cabinets were assembled, the doors opened and closed and at that conclusion ***, who had been in the house the whole time, and watched over me at times was very pleased and wanted me to return the following week for other furniture assemblyIt was only after my bill of $had been paid did he complain to ThumbtackNot once, did he call, or email me describing his unhappiness or error in my assemblyNor, did he ask me to repair or ask for a discount or other explanations Instead, and notwithstanding the facts that he is using the furniture he claims that has no value from my time and effort in its assembly, he seeks a full refund He engaged me to assemble furniture on an hourly basis, and the furniture assembled was done under that parameter, he raised no objection then, but does so nowHis less than honorable actions seem almost borderline on slander, and extortion as he uses the Revdex.com and Thumbtack to cajole me into my giving him a FULL refund To all the readers of this letter, especially those men or women who are members of Thumbtack or are considering joining be aware, that when a complaint by a customer is served against you to Thumbtack that complaint, even unfounded, is posted on your profile without Due ProcessThis means all the good work you may have done with others in the past is clouded with doubt and uncertaintyAnd any lead supplied by Thumbtack in which you respond too, in which you have paid for, will enable that potential customer to see your profile and the un-founded accusational complaintIn my opinion such potential customer most likely will not respond to your quote, a quote you have paid for and wasted The methodology set up by Thumbtack seems designed to illustrate to the consumer their willingness to be a taskmaster against their representatives in order to show the potential consumer their willingness to serve and protect that customer regardless if the complaint is justified or notIn short, we have become expendable At years of age, I have resigned from Thumbtack, I don’t need this aggravation and have instructed Thumbtack not to contact me, but still they do it’s almost harassment nowI ask that Thumbtack who is no longer representing my interest remove all evidence of my association with that firmThat Thumbtack lacks my authority to describe to anyone my name both personal and professional from this day forward, that I have a right to privacyI am of mind to file a complaint with the Revdex.com against Thumbtack for their presentation of ***s complaint to the public without affirmation of proof of my wrong-doing by a court of law or admission If any young man were to ask for my opinion concerning Thumbtack I would suggest that they not do business with Thumbtack until Thumbtack alters their business practices in dealing with customer complaints As far as *** is concerned he is fully entitled under the laws of our society to take this $matter to small claims court just as I am entitled to then move it to the more aggressive and expensive, lawyer aided and directed case of District Court Respectfully Submitted, Lance B***
Dear Ms [redacted] I have read the complaint you are referring to in your letter of July 23, and make this short responsive statement Mr [redacted] in my opinion is a whiner and complainer and is only attempting to recover the money he paid me for my servicesHe accuses me of damages, slowness and of being incompetent; and of causing more time in the assembly of the furniture to occur, resulting in him having to help me in order to avoid more costs for my time Noteworthy, is the fact that upon my arrival to his home that day, there were four or five large furniture cardboard boxes in his house, but he fails to declare to you that the contents of those boxes of un-assembled furniture and the screws, nuts, bolts etc..had been removed and strewn about several rooms of his house [redacted] ’s describes in his complaint of his assembly of some of the furniture but intentionally fails to describe that such assemblies were actually well underway before I even arrived at his home [redacted] also fails to state that his assembly of furniture was accompanied by the aid of his two (under yrs of age) children [redacted] , further fails to inform you that he had conversed with Thumbtack (the lead generator) that he had acquired several estimates from other assemblers before engaging with me, thus he had become aware that many more hours were going to be necessary but chose me because my costs per hour was going to be less at $and hour where others charged $or more per hour [redacted] hired me to do the work, but to minimize his anticipated costs- attempted to do some of the work himself in order to reduce the time and costsHis removal of the contents of these boxes actually added time and costs as I had to investigate and coordinate which part went with which cabinet and so forth The end result of this matter is the cabinets were assembled, the doors opened and closed and at that conclusion [redacted] , who had been in the house the whole time, and watched over me at times was very pleased and wanted me to return the following week for other furniture assemblyIt was only after my bill of $had been paid did he complain to ThumbtackNot once, did he call, or email me describing his unhappiness or error in my assemblyNor, did he ask me to repair or ask for a discount or other explanations Instead, and notwithstanding the facts that he is using the furniture he claims that has no value from my time and effort in its assembly, he seeks a full refund He engaged me to assemble furniture on an hourly basis, and the furniture assembled was done under that parameter, he raised no objection then, but does so nowHis less than honorable actions seem almost borderline on slander, and extortion as he uses the Revdex.com and Thumbtack to cajole me into my giving him a FULL refund To all the readers of this letter, especially those men or women who are members of Thumbtack or are considering joining be aware, that when a complaint by a customer is served against you to Thumbtack that complaint, even unfounded, is posted on your profile without Due ProcessThis means all the good work you may have done with others in the past is clouded with doubt and uncertaintyAnd any lead supplied by Thumbtack in which you respond too, in which you have paid for, will enable that potential customer to see your profile and the un-founded accusational complaintIn my opinion such potential customer most likely will not respond to your quote, a quote you have paid for and wasted The methodology set up by Thumbtack seems designed to illustrate to the consumer their willingness to be a taskmaster against their representatives in order to show the potential consumer their willingness to serve and protect that customer regardless if the complaint is justified or notIn short, we have become expendable At years of age, I have resigned from Thumbtack, I don’t need this aggravation and have instructed Thumbtack not to contact me, but still they do it’s almost harassment nowI ask that Thumbtack who is no longer representing my interest remove all evidence of my association with that firmThat Thumbtack lacks my authority to describe to anyone my name both personal and professional from this day forward, that I have a right to privacyI am of mind to file a complaint with the Revdex.com against Thumbtack for their presentation of [redacted] s complaint to the public without affirmation of proof of my wrong-doing by a court of law or admission If any young man were to ask for my opinion concerning Thumbtack I would suggest that they not do business with Thumbtack until Thumbtack alters their business practices in dealing with customer complaints As far as [redacted] is concerned he is fully entitled under the laws of our society to take this $matter to small claims court just as I am entitled to then move it to the more aggressive and expensive, lawyer aided and directed case of District Court Respectfully Submitted, Lance B***
Via Thumbtack, he sent me a quote: hrs/ hr x 4-hrs(=$140-185) to assemble pieces of furniture
Lance was so slow taking full advantage of his hourly charge system that I needed to help him
Results:
L-shaped desk: Lance assembled 100%
File Cabinet: I assembled 100%
Hutch: I assembled 90%; the only thing Lance did was to put the flip door
Bookshelf: I assembled 90%, the only thing Lance did was to nail the back plate
He caused multiple damages to the desk
He also left many crucial parts unused
He charged me hours at rate of $35.00.
It is apparent that Lance is an incompetent handyman, who can not pay attention to the details
Complaint: ***
I am rejecting this response because: none of what he says meakes sense to me. He is just showing off his knowledge by saying "*** *** must suffer from Obsessive Compulsive Disorder (OLD) a mental disorder where people feel the need to check things out." Correctly, OCD is defined as "a pattern of unreasonable thoughts and fears (obsessions) that lead you to do repetitive behaviors (compulsions)These obsessions and compulsions interfere with daily activities and cause significant distress." With Lance's definition, all pilots and doctors should have OCD, which is apparently not trueAlso, he got the acronym wrong, it is not OLD, it is OCD Most assembly manuals including the one for the L-desk starts with parts list, encouraging assembler to check the contents of the boxLance neglected this, and he now says I have OCD because I always check the contents!?
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: He is in a word a pathological liarHe cannot deny the following two facts since I have documented evidence showing these:1) He gave me a quote for hrs/ hr x 4-hrs(=$140-185) to assemble pieces of furniture, and2) He charged me hours at rate of $($446)These two facts alone are enough to cause dissatisfaction to most clientsIn order to justify himself, he claims that he was slow because I helped him, and parts are scattered across several roomsThis is totally nonsenseI unboxed an L-desk in one room, and another furniture piece in another room so that parts of different furniture do not get mixed upWhen you have multiple rooms, who would randomly scatter multiple parts belonging to different furniture pieces across the rooms?Also, Lance says, I attempted to do some of the work himself in order to reduce the time and costsThis is trueHere is what happened: L-shaped desk: Lance assembled 100% File Cabinet: I assembled 100% Hutch: I assembled 90%; the only thing Lance did was to put the flip door Bookshelf: I assembled 90%, the only thing Lance did was to nail the back plateHow likely that it took more than twice as long to assemble fewer furniture pieces because someone helped him? Identifying and counting all parts and comparing with the parts list BEFORE assembling is crucial in furniture assemblyThat's what I have been doing whenever I assembled furnitureThat's why the instant I found unused parts, I figured he was a poor handyman.Thumbtack has Dispute Resolution Center, where a complainant and "pro" can exchange wordsThis is very useful since everything he wrote is recorded, and I can see inconsistencies in his positionHe keeps changes storiesLance initially said manufacturer included extra parts to accommodate other models (theory 1-a)He says, “I stated that the instruction manual was applicable to more than one type of cabinet and that additional screws were included in his merchandise to accommodate other cabinets too.” When I uploaded the Assembly Instruction manual showing that included parts are intended only for one model on Thumbtack resolution center, Lance changes his theory slightly saying manufacturer include extra so that customers will not return merchandise because of a missing part (theory 1-b)He says “its not uncommon for manufacturers to include extra pieces to insure that all the necessary screws etc,are adequate for product assemblyThey do this to prevent a customer from returning merchandise because a screw is missing.”When I wrote, “I just spoke with a representative of Bush, the manufactuer of the L desk (phone 1-800-950-4782)She says, ‘we never put extra parts,’” then Lance changes his theory once again saying some parts may belong to the pieces I assembled (theory 2)He wrote, “Moreover, you assembled some of these furniture pieces without discussing your doing so with me, thus some of the small pieces left over may actually belong to the assemblies you engaged in.” Before I assemble something, I always count all the parts to make sure I have everythingIf I end up assembling something leaving some parts, I will go back on the instructions looking for missed steps.Apparently, Lance does not do thisWhen confronted with unused parts, he keeps coming up with his own theories which keeps changing pointing his finger to the manufacture and then to me, but never to himself. Washington State Dept of Labor & Industries website shows his license (***) is expired12/9/So he is unlicensed, and most likely unbonded and uninsured.
Sincerely,
*** ***
Dear Ms*** I have read the complaint you are referring to in your letter of July 23, and make this short responsive statement Mr*** *** in my opinion is a whiner and complainer and is only attempting to recover the money he paid me for my servicesHe accuses me of
damages, slowness and of being incompetent; and of causing more time in the assembly of the furniture to occur, resulting in him having to help me in order to avoid more costs for my time Noteworthy, is the fact that upon my arrival to his home that day, there were four or five large furniture cardboard boxes in his house, but he fails to declare to you that the contents of those boxes of un-assembled furniture and the screws, nuts, bolts etc..had been removed and strewn about several rooms of his house ***’s describes in his complaint of his assembly of some of the furniture but intentionally fails to describe that such assemblies were actually well underway before I even arrived at his home *** also fails to state that his assembly of furniture was accompanied by the aid of his two (under yrs of age) children ***, further fails to inform you that he had conversed with Thumbtack (the lead generator) that he had acquired several estimates from other assemblers before engaging with me, thus he had become aware that many more hours were going to be necessary but chose me because my costs per hour was going to be less at $and hour where others charged $or more per hour *** hired me to do the work, but to minimize his anticipated costs- attempted to do some of the work himself in order to reduce the time and costsHis removal of the contents of these boxes actually added time and costs as I had to investigate and coordinate which part went with which cabinet and so forth The end result of this matter is the cabinets were assembled, the doors opened and closed and at that conclusion ***, who had been in the house the whole time, and watched over me at times was very pleased and wanted me to return the following week for other furniture assemblyIt was only after my bill of $had been paid did he complain to ThumbtackNot once, did he call, or email me describing his unhappiness or error in my assemblyNor, did he ask me to repair or ask for a discount or other explanations Instead, and notwithstanding the facts that he is using the furniture he claims that has no value from my time and effort in its assembly, he seeks a full refund He engaged me to assemble furniture on an hourly basis, and the furniture assembled was done under that parameter, he raised no objection then, but does so nowHis less than honorable actions seem almost borderline on slander, and extortion as he uses the Revdex.com and Thumbtack to cajole me into my giving him a FULL refund To all the readers of this letter, especially those men or women who are members of Thumbtack or are considering joining be aware, that when a complaint by a customer is served against you to Thumbtack that complaint, even unfounded, is posted on your profile without Due ProcessThis means all the good work you may have done with others in the past is clouded with doubt and uncertaintyAnd any lead supplied by Thumbtack in which you respond too, in which you have paid for, will enable that potential customer to see your profile and the un-founded accusational complaintIn my opinion such potential customer most likely will not respond to your quote, a quote you have paid for and wasted The methodology set up by Thumbtack seems designed to illustrate to the consumer their willingness to be a taskmaster against their representatives in order to show the potential consumer their willingness to serve and protect that customer regardless if the complaint is justified or notIn short, we have become expendable At years of age, I have resigned from Thumbtack, I don’t need this aggravation and have instructed Thumbtack not to contact me, but still they do it’s almost harassment nowI ask that Thumbtack who is no longer representing my interest remove all evidence of my association with that firmThat Thumbtack lacks my authority to describe to anyone my name both personal and professional from this day forward, that I have a right to privacyI am of mind to file a complaint with the Revdex.com against Thumbtack for their presentation of ***s complaint to the public without affirmation of proof of my wrong-doing by a court of law or admission If any young man were to ask for my opinion concerning Thumbtack I would suggest that they not do business with Thumbtack until Thumbtack alters their business practices in dealing with customer complaints As far as *** is concerned he is fully entitled under the laws of our society to take this $matter to small claims court just as I am entitled to then move it to the more aggressive and expensive, lawyer aided and directed case of District Court Respectfully Submitted, Lance B***